New suggested hygiene protocols following Covid-19

The latest updates from the industry

New suggested hygiene protocols following coronavirus

These are some of the guidelines that are currently being suggested and put in place at spas, developed by industry leaders and governing bodies in line with health and safety authorities.

Suggested updates

  • Ensure sufficient turnaround time between bookings, allowing for a new therapist and treatment room hygiene protocols.
  • Recommend treatments with minimal contact or services that can be performed over clothes for guests that may feel nervous about re-visiting the spa.
  • Limit the use of thermal facilities to smaller numbers of people in booked appointment slots, with time in-between sessions for cleaning.
  • Limit the number of treatment and spa bookings per day depending on destination size.
  • Scheduled cafeteria opening hours and meal times.
  • Cleaning time should be included before or after a lunch break to allow for sanitisation.
Consultation and arrival procedures
  • When booking spa breaks and treatments, the reservationist checks client and household symptoms within the last 14 days, adding any necessary notes to the booking.
  • Email confirmations include COVID-19 spa policies and an Advanced Consultation Form if the guest has booked outside of two weeks prior to spa break.
  • If applicable, seven days prior to arrival, the guest sends back the Advanced Consultation Card to be reviewed. If no symptoms have been noted, the booking may continue as usual. If symptoms have been noted, the guest should be called to obtain further information. Within 36 hours and before 24 hours of the appointment, a booking reminder should be given. This should include a further advisory regarding newly developed symptoms.
  • Guests arrive at the spa and are greeted by reception. If the guest has booked within two weeks and has not completed an Advanced Consultation Form, the guest should be asked to complete this and the regular spa consultation card together.
  • Guests are asked to wear face masks in reception areas in line with Government guidelines.
Spa treatment rooms and boutiques
  • Some spas are offering a welcome ritual for each arriving guest, which includes a warm, moist hand towel which also includes hand sanitiser.
  • Sign to be made visible outlining the increased sanitisation policies, should guests wish to review them.
  • Each employee uses their own pen during their shift and commits only to using their pen.
  • Each employee maintains their own workspace and does not another's workspace. If unavoidable, work spaces will be sanitised before and after use.
  • Air purifiers added to all spa areas.
  • UV sterilisers added near the front desk to disinfect small items overnight.
  • Hand sanitation stations and wipes placed around the spa for guest and employee use.
  • Practice social distancing measures made clear by marking floors in the spa reception. Based on spa size and lay-out spas configure check-in to one area and check-out to another area.
  • Spas are endeavouring to limit the amount of time guests can use the locker room facilities to to observe social distancing measures where possible
  • Spas wipe down all surfaces including: telephones, desk, keyboards, credit card machines, mouse, etc. with disinfectant spray/wipes regularly.
  • Each hour spas are advised to wipe down the guest's side of the reception desk, including pull out trays, folio folders, pens, etc.
  • They are also advised that every 30 minutes and depending on traffic volume, to clean and disinfect all door handles and high contact areas.
  • Therapists are to wear face masks or visors during treatments. Guests are also required to wear a face mask during treatments. At the moment facial treatments are not being offered under Government guidelines.
Wet areas and relaxation lounges
  • Tour of the locker rooms conducted after the guest has changed into their robe and slippers to avoid the guest walking with their shoes around the wet areas.
  • Lockers must be assigned to each guest in consideration of social distancing guidelines.
  • All lockers should be pre-locked to avoid guests from changing assigned lockers or from touching contents inside other lockers.
  • Based on spa size and region, each locker should contain individually wrapped amenity kits. If this is not an option, vanity areas should only contain the essentials to be used each day (razors, Q-tips, disposable hair combs, cotton rounds, etc.). Alternatively, all amenities can be removed with a notice advising these are available upon request from the spa reception.
  • All areas should contain hand sanitation stations and sanitation wipes.
  • Lockers must be sanitised after each use by the attendants.
  • Attendants must wear appropriate PPE such as gloves and face coverings when removing dirty linen and items from linen baskets or trash cans.
  • All door handles and doors must be sanitised on a regular basis. It is recommended once every 30 minutes.
  • It is recommended that spas clean and disinfect the vanity area hourly.
  • Pools are now open for use at spas in the UK but depending on the size of the spa, guest might be allocated time slots for use in order to limit numbers. At the moment, thermal areas including saunas and steam rooms are not open for use under Government guidelines
  • If wet areas are available for use, spas may consider social distancing measures such as limiting the number of guests allowed to use the steam room, sauna and spa pools at one time. This information should be displayed and provided to guests during their spa tour and members should be notified in their monthly newsletter.
  • Sterilise all areas overnight by utilising ozone machines or appropriate chemicals.
  • Where possible, space out all furniture to comply with social distancing guidelines.
  • Remove blankets, neck pillows and extra cushions from lounges and chairs.
  • Food and beverage offerings must be individually wrapped and single use. Offer fruit options that peel off such as bananas and oranges.
  • Headphones for TVs must be cleaned and sanitised after each guest.
Spa therapists
  • When using face coverings during treatments, before putting it on clean hands with alcohol-based hand rub or soap and water.
  • Cover your mouth and nose with a mask and make sure there are no gaps between your face and the mask.
  • Avoid touching the mask while using it; if you do, clean your hands with alcohol-based hand rub or soap and water.
  • Replace the mask with a new one as soon as it is damp and do not reuse single-use masks.
Gyms and fitness classes
  • Based on the region and facility, fitness classes are encouraged to take place outdoors where possible.
  • Spas will establish maximum numbers of guests per fitness class to ensure guests can practice social distance.
  • Each item of studio equipment/mat needs to be two metres apart at all times.
  • Additional disinfectant products provided such as antibacterial wipe dispensers and hand sanitisers in all areas of the fitness centre.
  • Equipment set up prior to classes.
  • Cardiovascular gym equipment arranged to ensure there is two metre distance between each of them.
  • Signage regarding social distancing and communication to guests to reiterate that if they are feeling unwell, they should not be using the fitness centre or fitness studio.
  • Gyms to determine the maximum number of guests that can be present at once in the fitness centre in order for everyone to practice social distancing measures.
  • Attendants to clean and disinfect all fitness centre equipment on a regular basis and remove dirty towels with appropriate PPE such as gloves and masks.
  • Remove all food and drink offerings from the fitness centre except for bottled water.
  • Gyms to consider placing ozone machines overnight to clean and sanitise the area.
There are also things that clients can do to help maintain hygiene levels
  • Clients are usually asked to shower before using wet facilities such as pools, saunas, steam rooms and spa pools.
  • Place used towels and robes in dedicated or specified places to be laundered after use.
  • Wash your hands regularly
  • Maintain a respectable social distance from other spa goers.
  • When thermal facilities including saunas do re-open, we suggest you wear a towel whilst using them.
  • Dispose of any waste items appropriately in waste bins provides, esp tissues etc.
  • Guests are required to wear face masks on arrival in reception areas as well as during treatments.
  • Spas also ask that you wash your hands regularly using the readily provided hand sanitiser stations.
  • We advise wearing flip flops or slippers whilst walking around the spa instead of bare feet