Post Covid Spa Guidelines & Protocols - FAQs

Your questions answered

What to expect on your next spa escape

Although normality is slowly returning and spas are now due to open once again, we appreciate you may have questions about what to expect on your next trip. To help you prepare for your next spa escape, we’ve answered some of your most frequently asked questions.

Please note that the answers detailed below could change depending upon the wider circumstances around the global health crisis. We will update information as quickly as we can if this is the case.

All spas and hotels will be operating slightly differently and following their own policies. Specific reopening details can be found on each spa’s venue page across

This information was last upadated 22/02/21

Frequently asked questions

Can I go to a spa if we are all coming from different households?

As per the Government's four step plan released on Monday 22nd February, spas are due to begin reopening from 12th April. Spa days will be permitted from this date but guests must only travel with members of their own household.

From 17th May, hotels are due to reopen and spa breaks can resume. From this date, guests will be permitted to meet with up to six people or one other household.

From 21st June onwards it is suggested there will be no limits on social contact and number of guests from different households.

Will hand sanitiser be provided?

Spas will provide hand sanitiser around the spa and hotel areas, but if you wish to bring your own it certainly won’t do any harm!

When can we have a facial?

Close contact treatments are due to resume from 12th April 2021 in England.

Will I be able to sit by the pool?

Depending on the spa and the amount of space available, you will be able to sit by the pool to relax. However, you should keep in mind that because of Covid-19 guidelines, spas are having to change their policies and be extremely strict about the number of people in any area at one time to allow for social distancing. As a result, there will be limited capacity for sitting by the pool, and while things are still changing at the moment, it is likely that you will need to book allocated sessions for time in the pool area.

Can we bring our own robes?

You can bring your own robes on your spa break, however, please be assured that if a spa says that they will provide robes, they will do so under Covid-safe recommendations.

Do I have to wear face masks on a spa break?

It is now mandatory for spa guests to wear face masks inside. Therapists will also wear visors or face masks during treatments as well.

At all other times you should adhere to social distancing measures, and wash your hands regularly. All spas and hotels will advise their specific policies upon arrival.

What facilities are available to use during Covid-19?

Spas in England are permitted to open all pools, hydrotherapy pools, hot tubs, plunge pools and gyms - both inside and outside. All treatments are now able to resume, including facials.

Spas in Northern Ireland are permitted to open all pools, hot tubs, gyms, saunas and steam rooms.

Saunas, steam rooms and other thermal facilities are not yet permitted to open in England, Scotland and Wales.

What spa treatments can I have?

From 12th of April, spas in England will be permitted to offer all spa treatments, however it is at the discretion of individual spas and what they are able to safely manage within the Covid-safe guidelines as to what they offer. If you are looking to enjoy a specific treatment you should speak to a member of the team who will be able to advise you on where to go and what’s available. Please be mindful that circumstances regarding what is available may be impacted by events beyond our control - if the government changes the guidelines between the point of booking and the point of travelling, please contact us to amend your booking.

What do I need to bring with me?

What you should bring on your spa break is much the same as always, and you can find our advice on what to wear and bring whether it’s for a day or break, in our Spa Guide. However, in light of the health crisis, you may also choose to bring your face mask and your own hand sanitiser as well.

Will my therapist wear a face mask?

Yes, your spa therapist will wear a face mask and appropriate PPE during all treatments.

Is it still safe to use spas if I am pregnant?

Absolutely, as long as you adhere to the same Covid-safe guidelines as recommended for everyone else, spas are, as they always have been, a wonderful place to go when you are pregnant. Offering dedicated treatments to ensure the wellbeing of you and your baby, you should always tell the spa that you are pregnant in advance. For more information please take a look at our Pregnancy Spa Guide.

When do the saunas and steam rooms open?

Saunas and steam rooms are due to reopen in England on 17th May 2021.

Will exercise classes still be happening?

Exercise classes have been allowed to resume along with the reopening of gyms on 25th July. However, the capacity for these classes will be reduced in order to allow for social distancing, and in order to allow for the areas to be thoroughly cleaned between classes.

Will the changing rooms be open?

Spa changing rooms will reopen but there may be measures in place to limit the number of people inside at one time.

Book your next spa escape today

Whether you’re looking for a relaxing day or a blissful break, we have a broad range of spa experiences to suit every need.

Find your perfect spa escape