Your Spa Credit

Important information

How to use your Spa Credit

When you are ready to rearrange your original booking to a new date or venue, please call our team on our priority line 0800 1936609 and quote your unique Spa Credit number. Our team of spa experts will help you arrange a spa experience at a date and location to suit you.

Your Spa Credit is valid up until the 31st October 2021. This means that bookings made using the Spa Credit will need to be confirmed before 31st October 2021, but can be for any future travel date. Our flexible booking guarantee will apply to all new arrangements made in the unlikely event of the spas being unable to operate as planned in the future.

When making your new booking, please also ask about the offers and incentives available to customers who have been affected by the closure of spas nationwide.

Spa Credit Terms and Conditions

  • All Spa Credit will remain valid until 31st October 2021. Extensions will not be available.
  • If the value of the new arrangements are greater than the value of the Spa Credit, we will ask you to pay the difference. We will not be able to offer refunds for any bookings made at a lower value.
  • The flexible booking guarantee only applies to instances where spas are unable to operate as planned due to additional restrictions being imposed by the government in relation to the COVID 19 pandemic.
  • No other forms of compensation, including for the loss of travel or other associated costs are covered by this flexible booking guarantee or Spa Credit.
  • Normal booking conditions will apply to any rearranged bookings - with the date of confirmation of your new rearranged booking becoming the new confirmation date.