Terms and Conditions

1. Our role

Spabreaks.com Ltd provides a platform and booking service via our website and call centre for spa hotels, spa treatments and facilities (“Spa Experience”). 

We act as an agent/intermediary for third-party suppliers (“Venue Principals”). We do not own or provide any of the services, treatments, facilities or arrangements which make up your booking. 

The legal implications of the above is that when you book through us, it will create two legally binding contracts:

• one contract between you and Spabreaks.com Ltd under which we have certain responsibilities to you in relation to the booking of your Spa Experience; and

• a contract between you and the relevant Venue Principal in respect of the provision or supply of your Spa Experience which you book through our website or call centre.

The Venue Principal is solely responsible for the delivery, quality and performance of the Spa Experience. 

Please read these booking terms and conditions (the “Booking Conditions”) carefully as they, together with any specific information about your confirmed arrangements, form the basis of your contract with us.

Please pay particular attention to any terms in BOLD CAPITAL LETTERS, in particular in sections 3, 5, 1

2. Definitions

The following terms have the following meanings and other terms are defined within these booking conditions:

• 'we', 'us' and 'our' refers to Spabreaks.com Ltd.

• 'you' or 'your' refers to a potential or actual client of Spabreaks.com Ltd.

• “Services” refers to any services at the venue including spa treatments that you may have booked through us.

• 'Venue' refers to any one of the venues provided by a Venue Principal.

• 'Venue Principal' refers to third-party suppliers who provide any of the services, treatments, facilities or arrangements which make up the booking.

• “Visit” refers to your overnight stay, spa day, treatment or other service at the Venue.

3. Make a booking

Bookings for a Venue and/or Service (“Booking”) can be made with us either online on our website, or over the telephone with our team of spa experts in our dedicated contact centre.

When you make a booking or group booking with us you must be at least 18 years of age. The lead name on the booking will be the person responsible for the booking. The lead name guarantees that he/she understands and has the authority to accept and does accept on behalf of him/herself and all members of the party the terms of these booking conditions. We will only deal with the lead booking name in all subsequent correspondence and dealings, and this means that the lead name is responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of him/herself and the party, notifying us of any changes or cancellations and for receiving correspondence and keeping the party informed. If the lead name books with us on behalf of one or more people aged over 18, then each of those persons will be bound by these booking conditions as if he or she had entered into these conditions in his or her own name.

3.1 Make a booking for arrangements in the UK & Ireland

Bookings made online must be paid in full at the time of reservation. These bookings are non‑cancellable and non‑refundable due to the time bound nature of the services.

For bookings made through the Call Centre, where full payment is not required by the Venue Principal at the time of booking, the following deposit terms apply:

For groups of five people or fewer, a £40 per‑person deposit may be payable.

For groups of six or more, a £20 per‑person deposit may be payable.

For all bookings, the remaining balance must be paid no later than 35 calendar days before the visit. A reminder of this will be sent out to the lead booker of any monies outstanding that need to be paid. If the balance is not received by this deadline, the booking may be cancelled and any deposits already paid will be non‑refundable.

Where a Venue Principal requires full payment at the time of booking, this must be paid regardless of the travel date or group size.

3.2 Making a group booking (6 or more guests) in the UK

A group booking is defined as a single reservation for six or more people staying at the same Venue.

Group bookings can be secured with a £20 per‑person deposit, provided the booking is made at least 35 days before the visit and the Venue does not require full payment at the time of booking. For group bookings made within 35 days of travel, full payment is required at the time of booking.

Group bookings may be paid for by one individual or by multiple members of the group, as long as the lead guest has shared the booking reference and the correct amounts are paid.

Group bookings (including hen party bookings) are welcomed at many Venues; however, some Venues may apply restrictions on group size. We recommend discussing any specific requirements with us before making a group booking.

Please note that deposits paid for group bookings are non‑refundable. In some cases, they may be transferable towards the remaining balance of the booking, however, this is subject to the individual Venue’s policy.

3.3 Applying discounts to a booking

Any advertised discount codes must be applied at the time of booking and cannot be applied retrospectively. Only one discount code can be applied per booking. Discount codes are subject to applicable terms and conditions. 

4. Payments

4.1 Late payments

If the balance of your booking is not paid by the due date, we reserve the right to cancel your booking and retain your deposit, this applies to all bookings. Failure to pay on time may result in the loss of your booking, and we will not be liable for any costs incurred as a result. A reminder of any monies outstanding will be sent to the lead booker 35 days before the visit.

4.2 Accepted forms of payment

We accept the following forms of payment: 

Credit/Debit Cards - Visa, MasterCard, Visa Debit, Visa Electron, MasterCard Debit, American Express. Payments made by credit card or debit card do not carry a handling charge. 

Klarna (Online only)

Apple Pay (Online only)

Google Pay (Online only)

Vouchers (See section 14)

Bank Transfers and for BACS payments for individual members travelling as part of a group booking, our payment details are as follows:

SPABREAKS.COM LTD

Barclays Bank

Sort code: 20-65-82

Account number: 83827054

Please enter your booking reference and your surname as a reference when making a bank transfer.

5. Booking online

Online bookings are defined as those made on our website and are based on the availability provided and controlled by the Venues.

ALL BOOKINGS MADE ONLINE ARE NON-REFUNDABLE AND NON-CANCELLABLE.

Please ensure you check the Venue descriptions carefully to ensure they suit your requirements prior to booking, as online bookings cannot be cancelled. For any specific advice or recommendations please contact our call centre.

Your Booking Confirmation will outline the details of your visit and may include specific treatment and meal times if these have already been allocated. If times have not yet been allocated, your confirmation will explain when you will be advised or what action you need to take to arrange them. 

Please note that some Venues only allocate treatment times upon arrival.

Occasionally, Venues may need to amend previously confirmed treatment times for operational reasons. If this happens, you will be notified via an updated Booking Confirmation or by direct contact from the Venue.

Amendments – Please see clause 11.1

Treatment times and mealtimes are scheduled by the Venue based on live availability at the time of booking. As a result, specific requests for treatment times, mealtimes, or for treatments to take place simultaneously cannot be guaranteed and remain subject to Venue availability. If you require a specific treatment time or mealtime, you should contact our Call Centre before making your booking.

Please remember to take your Booking Confirmation with you to the Venue. If you are unable to present your Booking Confirmation when asked, you may not receive all services included in your booking. If you cannot provide proof of payment, the Venue may also require you to make payment again directly.

6. Price of your booking

All enquiry prices displayed on our website are “starting from” prices and are per person based on twin/double occupancy for overnight stays, unless otherwise stated. Single-occupancy rooms may be available at the Venue; however, these usually carry an additional supplement. If the number of guests in a booking is reduced (where reductions are permitted in accordance with these booking Terms), this may require the use of a single-occupancy room and an associated supplement will apply.

We take all reasonable care to ensure that the information and prices we publish are accurate. However, we reserve the right to increase the price of any service advertised on our website, as room prices may vary due to factors including availability, date popularity and room types. A price offered within a booking quote may change if you do not proceed to make a booking immediately, as the price may no longer be available from the Venue at a later date.

If we provide you with a quote and subsequently identify an error or omission before you make a booking, we will notify you as soon as reasonably possible. If you agree, the corrected price or information will form part of your booking.

Prices shown at the time of completing a booking on our website are fixed and will not change once your booking is confirmed.

6.1 Pricing errors identified after booking

Prices for bookings are provided to us by third-party Venue, and we rely on the accuracy of the pricing information supplied by them.

On rare occasions, after issuing your Booking Confirmation, we may be notified by the Venue Principal that the price at which you have booked was incorrect. This may include instances where a price was published or confirmed in error, or where the price was so clearly misstated that it could reasonably be recognised as a genuine mistake.

In such circumstances, and in accordance with our obligations under the Consumer Rights Act 2015 to act fairly and transparently, we will inform you of the error as soon as reasonably possible after we are made aware of it. We will then offer you the choice of either:

• Proceeding with the booking at the correct price; or

• Cancelling the booking, in which case the contract will be treated as terminated and a full refund of all amounts paid in respect of the booking will be issued.

If you do not confirm your acceptance of the corrected price within the timeframe specified in our notice, we may treat the booking as cancelled and issue a full refund.

We will not be liable for any losses, damages, costs or expenses arising from or in connection with a pricing error or the cancellation of a booking pursuant to this clause. No discounts, credits, compensation or concessions (including in respect of future bookings) will necessarily be offered in these circumstances.

7. Booking Confirmation

Upon completion of your booking we will email you a confirmation (“Booking Confirmation”). If your Booking Confirmation has not been received a short while after payment has been made, please contact us immediately, to check for any email errors.

If applicable, your Booking Confirmation will clearly show any remaining balance and the date by which it must be paid. Please check your Booking Confirmation carefully when you receive it to ensure all details are correct and meet your requirements, and let us know immediately if anything is incorrect.

Any information previously provided to you about Venue facilities, treatment availability, dining times, or any other aspect of your enquiry will not form part of your booking or be guaranteed unless it is specifically included on your Booking Confirmation.

Please advise us as soon as possible of any errors on your Booking Confirmation. 

Treatment and meal times will usually show as TBC at first and are typically confirmed within 72 hours for most Venues. When this happens, you’ll receive an updated Booking Confirmation. Some Venues operate differently and will either confirm timings on arrival, contact you directly, or ask you to get in touch with them. Your Booking Confirmation will specify which process applies to your booking.

Please note that for overnight stays, Venue check‑in and check‑out times may differ from the times at which your facility access or treatments begin.

On rare occasions, we may need to make changes to, or correct details after, your booking has been confirmed. These changes may include treatment or meal times. If any amendments are required, we will notify you, and you may receive multiple amended Booking Confirmations between the time you book and the date of your arrival. Please ensure that each amended confirmation is checked carefully so you are aware of any changes that have been made. The most recent Booking Confirmation will reflect the final agreed details.

We are unable to accept liability for any errors or omissions that are not brought to our attention before your arrival at the Venue, and you remain responsible for any additional costs or changes that arise as a result.

8. Enjoying your Spa Experience

8.1 Dress code

We cannot accept any responsibility if the Venue denies you or any of your group use of the Venue or services due to inappropriate attire. Some restaurants may apply a certain dress code, therefore we recommend that you check this on our website, or with your chosen Venue prior to arrival.

8.2 Treatment and treatment times

You are welcome to arrive at the Venue from the scheduled start time of your spa facility use. Unless otherwise specified, please arrive at the appropriate area at least 30 minutes before your scheduled treatment time. Late arrival may mean your appointment cannot go ahead and could limit your ability to make the most of your Visit.

Although we or the Venue may have provided you with specific treatment times, unexpected issues outside the Venue’s control may mean these need to change. The Venue reserves the right to adjust treatment times, sometimes without prior notice to you or to us.

Whilst rare, a Venue may encounter issues that prevent a specifically booked treatment from being provided. In such cases, an alternative treatment may be offered. You may choose to accept the alternative or decline it. If you do not wish to take the alternative, a refund for the cost of that treatment will be issued.

If, during an overnight Visit, the Venue cancels your treatment or alters the scheduled time, the Venue will use reasonable efforts to arrange an alternative during your stay, which may involve offering it on a different day. Such changes do not give rise to any entitlement to a refund. Where we are informed of an enforced change, we will assist in identifying a suitable alternative, and any difference in the original cost will be charged or refunded as appropriate.

All treatments include a brief set‑up and consultation period. As a result, the hands‑on element of the treatment may be shorter than the total time allocated.

8.3 Medical conditions

Due to the nature of some of the services offered by the Venues, participating in certain treatments or activities may be harmful to your health if you have certain pre-existing medical conditions. Therefore, you must inform us of any relevant health issues by completing the medical request form that will be sent after completion of your booking. This includes (but not limited to) pregnancy, epilepsy, allergies, cancer-related treatments (pre or post), or any other condition that may affect your chosen treatment. Should any known medical issues not be highlighted at the time of booking, this can affect any treatments booked from being offered by the Venue, and you will not be entitled to a refund. You must also inform a representative at the Venue before they commence the services of any medical conditions likely to affect the services. Past medical conditions can also impact on a treatment being provided.

Notwithstanding the above process, you remain responsible for seeking advice from your own doctor or qualified healthcare professional if you have any concerns about the suitability of a treatment or its potential impact on your health.

If you have any other special accessibility requirements, please ask a member of our team for further information on our accessible spas which highlight Venues with facilities catering to a whole range of disabilities from impaired hearing and vision to mobility; and also offer spa treatments where carers can join you and use the facilities free of charge.

We will share any medical information you provide in this form with the spa Venue(s) responsible for delivering your treatment(s), so that the spa can determine whether the treatment is safe and appropriate for you.

We process such information only where you have provided your explicit consent. You may withdraw your consent at any time before your Visit. Please note that if you withdraw consent, the Venue may not be able to provide certain treatments. 

How your data is handled:

• Your medical information will be processed by Spabreaks.com and shared with the relevant spa Venue(s) connected to your booking, solely to assess treatment suitability.

• All medical data is handled by Spabreaks.com confidentially, stored securely, and automatically deleted 6 weeks after your spa visit.

• For more information about how Spabreaks.com processes personal data, including health-related data, please see our Privacy Policy: https://www.spabreaks.com/privacy-policy.

• The spa Venue(s) providing your treatment will process your medical information in accordance with their own privacy policies. Each spa acts as an independent data controller in relation to the treatments it provides. You are encouraged to review the relevant spa’s privacy policy for further information about how your medical and personal data will be handled.

8.4 Extras during your stay

All extras consumed on site during your Visit such as food, drinks, entertainment, additional spa treatments and transport must be paid for by you. Your booking with us only includes the arrangements set out in your Booking Confirmation. We accept no liability for any charges you incurred at the Venue in relation to any extras outside of your booking. Unless mentioned in your confirmation, parking charges are not included in your spa booking and will need to be paid directly to the Venue or the management company responsible for parking facilities.

9. Our descriptions

Please review our website descriptions (including latest information about this spa) for your chosen or booked Venue and also check your Booking Confirmation to ensure you are fully familiar with the facilities and suitability of the services offered by the Venue. We will not accept responsibility for any expectations or requirements of facilities that are not noted within our website information. We are not always able to exercise control over all the components of the booking arrangements and it is possible that an advertised amenity or facility or treatment may be withdrawn or changed due to various reasons such as renovation work, breakdown, maintenance etc. Whilst we regret that a closed facility will prove a disappointment, as these will occur beyond the direct control of the Venue, they are not obliged to offer any concessions as a result.

We will advise you if we become aware of a major change, but neither the Venue nor us will accept liability for any loss of enjoyment, damage or inconvenience in such circumstances.

9.1 Venue website photographs

Please note that the images displayed on our website represent a range of accommodation at the Venue and may not correspond to the exact room type you have booked.

10. Important additional booking information

All bookings will be subject to the Venue Principal’s own terms and conditions whilst in resort.

Bookings that include dining may be subject to restricted menu options or a specific spend allowance or exclusion of beverages.

Triple rooms may consist of 2 double beds or a double and a rollaway bed or 3 separate beds (one may be a rollaway bed), either option may also impact on the room space available.

Unless specifically advertised, treatments are restricted to over 18s only.

Not all Venues will provide robes, slippers and towels as part of the services that have been Booked.

10.1 Behaviour

Throughout your booking you accept full liability for any damage or loss caused by you or any member of your group. We reserve the right at any time to terminate the arrangements and/or cease to deal with any party member(s) whose behaviour is such, in the reasonable opinion of us or the Venue, as to cause or to be likely to cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will then apply, and no refund will be given. 

Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) you may incur as a result of your travel arrangements being terminated. If you cause damage to the Venue in which you are staying, you must fully reimburse the Venue concerned for the cost of the damage before the end of the services, providing the cost has been established by then or as soon as it has been established if later. You must also pay us for the full amount of any claim (including all legal costs) made against us by the Venue or any third party as a result of your behaviour.

10.2 Dietary requirements

It is recommended that you make the Venue aware of any specific dietary requirements or allergies you might have prior to your visit – See clause 8.3

11. Cancellation and amendments

We recommend you obtain insurance to cover you against any amendment or cancellation of your booking due to transport, health related incidents or any other reason which may affect your booking.

11.1 Amendment fees

Any changes to an existing booking that are made by you after receipt of your Booking Confirmation will be charged at £25 per change and may also be subject to the Venue’s individual amendment and cancellation policies. 

Please be aware that any request to amend a booking is subject to availability and cannot be guaranteed. An amendment request is not confirmed until you have selected and booked an alternative date, paid any applicable amendment fees (as outlined above), and received an updated Booking Confirmation from us. Until an amended Booking Confirmation has been issued, the original booking will remain valid. This means that you remain responsible for attending on the original date stated on your Booking Confirmation. Failure to attend will be treated as a no-show, and all monies paid will be retained.

All booking amendments must be made via our website or by contacting our call centre. We cannot accept responsibility for any issues at the Venue if we have not been notified of the amendment and provided confirmation to you in the form of an updated Booking Confirmation.

11.2 Cancelling your booking

All bookings are non-refundable and non-cancellable.

Accordingly, if you inform us that you wish to cancel your booking, you will not be entitled to any refund of payments already paid as at the date of cancellation. 

Where a balance remains outstanding at the date of cancellation and the cancellation occurs within 35 days of the booking date, you will remain liable to pay the full outstanding balance.

Spabreaks.com will not be liable for any travel costs, additional expenses or any other losses incurred as a result of a cancelled booking.

11.3 Reduction in number of guests

If you reduce the number of guests in your booking, any deposit or full amount paid in respect of each removed guest will be forfeited and will not be refundable. 

If a promotional offer has been applied to your booking, and a subsequent change to the number of guests results in that promotion no longer being applicable, you will be liable for any outstanding balance that becomes payable.

11.4 No shows

If your booking is cancelled because you do not attend on the scheduled date or at the scheduled time, this will be deemed a no‑show. In such circumstances, the full cost of the booking will be retained, and no refund will be issued.

12. Bookings that are unable to be accommodated

12.1 Pricing errors – See clause 6 above

12.2 Changes due to Venue unavailability

In rare circumstances, a Venue may be unable to accommodate your booking after a Booking Confirmation has been issued, for reasons including, but not limited to, Venue closure, overbooking, operational issues, or force majeure events.

If this occurs, we will notify you as soon as reasonably practicable after becoming aware of the issue. You will be offered one of the following options;

(a) Amend the date of your booking, subject to availability;

(b) Relocate the booking to an alternative Venue (where such a Venue is available), subject to availability and to the payment or refund (whether in cash or credit) of any difference in the applicable price; or

(c) Receive a credit note for the full value of the booking, which may be used to rebook at a later date in accordance with our credit note terms.

If a suitable alternative cannot be agreed, you may be able to cancel the booking and receive a full refund of all amounts paid 

If you are eligible for a full or partial refund, the refund will be issued to the same debit or credit card used to make your booking, in order to comply with fraud‑prevention and anti‑money‑laundering requirements. If we are unable to process the refund to that card, we will request alternative bank details from you so that the refund can be completed. Where payment was made using Klarna, any refund will be returned directly to Klarna for application to your Klarna account.

For unaccommodated bookings that are partly or wholly paid for using a voucher, or spa credit, the value of that portion of your payment will be refunded exclusively as spa credit.  

We will not be liable for any losses, damages, costs or expenses arising from a Venue’s inability to accommodate a booking, provided that we offer the remedies set out in this clause.

12.3 Facility closure and maintenance

From time to time, spa or hotel facilities may be subject to temporary closure, maintenance, refurbishment, or operational restrictions. This may include, for example, swimming pools, thermal areas, treatment rooms, restaurants, leisure facilities, or specific hotel amenities.

Where the Venue is still able to provide the core elements of your booking (including overnight accommodation for hotel stays and access to the spa or leisure facilities expressly included in your booking), your booking will remain valid and may proceed as scheduled.

We will use reasonable endeavours to notify you in advance of any material facility closures or restrictions that we are made aware of prior to your booking date. Temporary or partial facility closures do not automatically entitle you to cancel, amend, or receive a refund, credit, or compensation, unless such closures materially affect the core elements of your booking.

We will not be liable for any losses, damages, costs or expenses arising from facility closures, maintenance, or operational restrictions where the booking can still be substantially provided as agreed.

13. Enforced legislative price changes

If our costs increase due to currency fluctuations or government action, we may no longer be able to honour the originally agreed price. If this is the case, we will communicate this to you and if the price of your booking needs to rise by more than 10%, you may choose either to continue with the booking and pay the additional amount, or to cancel the booking and receive a refund of all money you have paid, excluding any amendment fees you have incurred. If you decide to cancel the booking, you must do so within 7 working days of us informing you.

14. Vouchers

Vouchers may only be used towards services redeemed through us. Vouchers cannot be redeemed directly with a Venue. Vouchers can either be redeemed online or via our contact centre.

Monetary Voucher: 

This voucher can be used as payment towards any of our experiences available on our website, offering complete flexibility.

Standard Package Voucher:

This voucher offers a lower price for off-peak days at your chosen venue where demand is less and subsequently the price will be lower. Typically (But not always) this will be Mon-Thurs & Sun for overnight stays and Mon-Fri for spa days. Note that these are also subject to the venue's schedule and whether your specific experience is operating on those days. The monetary value of this voucher can be used toward any experience on our website.

Premium Package Voucher:

This voucher offers a higher price for peak days at your chosen venue where demand is higher and subsequently the price will be more expensive. Typically (But not always) this will be Fri-Sat for overnight stays and Sat-Sun for spa days. Note that these are also subject to the venue's schedule and whether your specific experience is operating on those days. The monetary value of this voucher can be used toward any experience on our website.

Hospitality prices vary by date due to demand, seasonality, and availability, which means the cost of the service covered by your voucher may change. All Package Voucher prices are based on the rates available at the time of purchase. If the voucher does not fully cover the cost of your chosen date when you book, you can either pay the difference or use the voucher’s value toward any other experience on our website.

14.1 Contract

Booking a gift voucher Spa Experience will create two legally binding contracts, see section 1. 

14.2 Vouchers purchased

The purchase of a voucher does not constitute a confirmed booking. All vouchers must be redeemed through our call centre or online via our website or app. They cannot be redeemed directly with the Venue.

All voucher purchases include a 14-day cooling-off period unless they are redeemed. If the voucher has not been redeemed, you may request a cancellation and refund within 14 days of the original purchase date. Costs for postage, presentation cards and giftboxes are non-refundable at all times. After the 14-day cooling-off period, vouchers are non-refundable. 

Vouchers must be applied at the time of booking and cannot be used to pay final balances, outstanding amounts, admin fees, or cancellation fees. Vouchers purchased with a discount cannot be redeemed within 7 days of purchase.

Only one discounted voucher can be used per booking. If multiple discounted vouchers have been purchased, only the first voucher will be redeemable at its full value. Any additional discounted vouchers will only be redeemable at the cash amount paid, and any remaining balance must be settled before the booking is confirmed

Using multiple vouchers toward a single booking is only possible when booking through our call centre.

The unique voucher code must be used to make a booking.

You may redeem a voucher against any product offered on our website. If there is any remaining value after your booking, it can be used toward another product on our website, provided it is redeemed before the stated expiry date.

Vouchers cannot be exchanged for cash or for any services provided directly by the Venue under any circumstances.

14.3 Using a voucher to make a booking

The purchase of a voucher does not constitute a confirmed booking. A booking must be made in advance of travel, either online or through our call centre. Customers who arrive at a Venue without a prior booking will not be able to redeem the voucher directly with the Venue for any element of the package.

If a voucher is purchased for a specific service or Venue and that service is unavailable on your required dates, or the Venue is no longer operating, the voucher may be used as a monetary voucher toward any other available service, Venue, or package featured on our website (subject to availability). Spabreaks.com has no control over Venue closures, changes to specific packages, or the discontinuation of any package, and we are unable to guarantee availability for your preferred dates. All prices linked to a voucher are subject to change, and if your chosen service or Venue cannot accommodate your requested dates, you may book an alternative date or select another Venue or package, although details and costs may differ and any additional charges will be payable by you. Refunds cannot be offered if your preferred services are unavailable

Once a confirmed booking has been made using a voucher as full or part payment, standard booking Terms & Conditions will apply.

14.4 Spabreaks.com Rewards Loyalty Scheme

SB Rewards vouchers will be issued for new bookings made online or via our call centre and for purchases of Spabreaks.com gift vouchers subject to the following conditions;

• SB Rewards vouchers cannot be combined. One voucher valid per booking. 

• SB Rewards vouchers will be valued at 7% of the amount paid via debit card, credit card or gift voucher after all discount codes and credit notes have been deducted. 

• The maximum value of an SB Rewards voucher is £75. 

• SB Rewards vouchers are valid for six months from the date of issue. 

• SB Rewards vouchers must only be redeemed against a new booking with Spabreaks.com. 

• SB Rewards vouchers cannot be used to purchase a Spabreaks.com gift voucher. 

• SB Rewards vouchers cannot be used in conjunction with any other voucher, discount code, or promotional offer.

• SB Rewards vouchers cannot be added retrospectively to existing bookings, used to clear any balances, or to add products or services to an existing booking. 

• SB Rewards vouchers will be issued within 24 hours of purchase and delivered via email to the lead booker or gift voucher purchaser. 

• SB Rewards vouchers will be cancelled and voided if the original booking that earned the voucher is cancelled and not rebooked. In case of cancellation of the original booking where a SB Rewards voucher has already been used, the SB Rewards amount will be deducted from any applicable refunds. 

• SB Rewards vouchers will be cancelled if the balance of the booking that earned the voucher remains unpaid and is subsequently cancelled. 

• SB Rewards vouchers are non-transferable and cannot be redeemed for cash.

Spabreaks.com reserves the right to amend these terms or cancel SB Rewards vouchers at any time if deemed necessary. 

14.5 Expiry date

Expiry dates are stated on all vouchers, and each voucher is valid only until the expiry date shown. Vouchers must be redeemed before the expiry date; however, the travel date itself may be any time in the future, subject to availability. Unless otherwise stated, all vouchers have a 12‑month redemption period, which is noted on the voucher.

Vouchers can be extended for one additional month beyond the expiry date for a £25 fee, provided you contact us before the original expiry date. This extension does not apply to customer service Vouchers or loyalty Vouchers.

Customer service vouchers are valid for 12 months unless otherwise stated.

Loyalty vouchers are valid for 6 months from the date of issue.

14.6 Cancellations of bookings made with vouchers

Please refer to clause 11.2

14.7 Loss of voucher

All Vouchers carry a unique code which must be quoted when dealing with us and must be kept safely and securely. If you believe that a voucher code has been lost, copied, or has been delivered to a postal or email address different from the one intended, you must tell us immediately so the voucher can be cancelled and a replacement with a new code issued. A fee for the replacement gift box may be applicable.

Spabreaks.com will not be liable for any unauthorised use of lost or stolen vouchers prior to their cancellation. Unauthorised use includes, but is not limited to, redemption of the voucher by anyone other than the intended recipient or any use of the voucher prior to its cancellation by Spabreaks.com. Once a voucher is reported as lost or stolen, we will cancel it and issue a replacement voucher with a new code. Any balance transferred from the cancelled voucher to the new one will have the value of any unauthorised purchases deducted accordingly.

All vouchers will be dispatched the next working day by First Class Royal Mail. The purchaser will receive a confirmation email once the order has been dispatched. While we will make every effort to dispatch vouchers promptly, we cannot be held liable for any loss or delays caused by postal services. If you do not receive your voucher within 4 working days of dispatch, please notify us immediately so we can investigate and take appropriate action.

We reserve the right to investigate any suspected fraudulent activity, including the multiple use of a voucher or any suspicious claims of lost or stolen vouchers. Any actions determined to be fraudulent may result in the suspension or cancellation of the voucher.

14.8 Complaints for bookings made with vouchers

If a post‑travel complaint is upheld and a part or full refund or compensation is agreed by the Venue, any refund or compensation relating to a voucher booking will be issued as a credit note rather than a cash refund. The credit note will be valid for 12 months from the date of issue.

14.9 Third-Party vouchers

14.9.1 (Non Wowcher) We work with a number of third-party voucher distributors who sell vouchers on our behalf. All Third-Party vouchers are non-refundable, are valid for 12 months from the date of purchase, and cannot be extended unless explicitly stated on the voucher.

• To redeem a Third-Party voucher, you must provide both the 16-digit voucher code and the accompanying PIN.

• Third-Party vouchers must be applied at the time of booking and cannot be used to pay final balances, outstanding amounts, admin fees, or cancellation fees.

• Third-Party vouchers can only be redeemed through Spabreaks.com and cannot be redeemed directly with the Venue.

• Third-Party vouchers may be redeemed online or via our call centre.

• Third-Party vouchers can be redeemed across multiple bookings.

• Only one Third-Party voucher can be used per booking and it cannot be used in conjunction with any other discount code.

• If a voucher needs to be reissued, the purchaser must contact the original seller. As these vouchers are sold externally, we do not hold customer details and cannot retrieve or reissue them.

• Please refer to the full terms and conditions provided on the voucher or the seller’s website.

14.9.2 Wowcher - We work with Wowcher, who sell vouchers on our behalf. These vouchers are subject to their own Terms & Conditions, which may vary. Please refer to the Terms & Conditions provided on the Wowcher website.

15. Passports, visas and health requirements

For bookings with a Venue outside the UK, it is your responsibility to ensure you meet all passport, visa and other immigration requirements. You should confirm the specific requirements for your destination with the relevant embassies or consulates. Current passport, visa and health guidance can also be found on the Foreign, Commonwealth & Development Office website: 

www.gov.uk/foreign-travel-advice

We do not accept responsibility, and no refunds will be made, if you are unable to travel because you have not complied with passport, visa or immigration requirements, if you are refused a visa, or if you have lost or mislaid any required documents.

You should also consult your doctor or a specialist vaccination centre for advice on any health measures or vaccinations required prior to departure.

16. Insurance

Any last-minute issues that prevent you from attending the Venue, while regrettable, will still be subject to the full charge being applied. We therefore recommend that you purchase adequate insurance to cover such eventualities.

17. Data Protection Privacy Policy

In order to process your booking with us and to ensure your requirements are met, we will need to collect personal information relating to you and any other guests in your party. We will need to pass on these personal details to the necessary Venues involved in facilitating your visit and services. This information may contain personally identifiable information such as name and surname, email address, phone number, and, where applicable, any disclosed medical or dietary conditions relevant to the booking or services. For full details of our privacy policy, and an explanation of how your personal details will be used by us, please refer to our privacy policy here:

www.spabreaks.com/privacy

18. Special requests or dietary requirements

If you have any special requests, dietary requirements, or allergies (see clause 8.3 above), you must notify us using the medical request form you will be sent upon booking completion. We will pass this information to the Venue; however, we cannot guarantee that any request or requirement will be met. You should also highlight any such requirements directly to the Venue upon arrival.

If any special requests, dietary requirements, or allergies are not provided on the medical request form we send you, it is your responsibility to ensure that either we or the Venue are notified as soon as possible. Although we will use reasonable endeavours to accommodate such requests, we cannot guarantee that they will be fulfilled

19. Complaints

We act solely as a booking agent for the Venues featured on our website. Each Venue is responsible for the delivery and quality of the accommodation, treatments, food, and other services provided during your stay.

If you experience any issues during your visit, you must notify the therapist, relevant supervisor, or Venue management as soon as reasonably possible. This allows the Venue the opportunity to investigate and, where appropriate, resolve the matter during your stay. Please note that certain issues might not be possible to resolve after your departure.

If you are unable to obtain a satisfactory resolution on site, you must notify us in writing within 14 days of your return.

We are committed to providing a high-quality booking service and ensuring that your experience meets the standards you expect. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can address the issue promptly.

If you have a complaint about the booking service we provide, please notify us in writing.

You can submit your complaint by email to:

customer.relations@spabreaks.com

Complaints can also be sent by letter to: Customer Service Dept, Spabreaks.com Limited, Moore House, Black Lion Street, Brighton, BN1 1ND

20. Liability

We act as a booking agent for the Venues (“Venue Principals”) that provide the accommodation, treatments, and other services included in your booking. The Venue is responsible for delivering those services and for what happens at the Venue during your stay.

If we are found to have been at fault in relation to our booking services, our liability will be limited to the total amount you have paid for the booking. We are not responsible for the delivery or quality of services provided by the Venue, or for any loss or damage arising from the Venue’s acts or omissions.

While we take reasonable steps to work with Venues that meet our standards, any injury, loss, or damage arising from services provided at the Venue remains the responsibility of the Venue or Venue Principal.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

We are not responsible for indirect losses, such as travel expenses, loss of profits, business, or anticipated savings, except where such losses arise as a direct result of our failure to provide the booking service with reasonable care and skill and where liability cannot lawfully be excluded.

21. Changes to our website and brochures

We may update or amend the information on our website at any time. This includes the right to correct errors or inaccuracies, whether identified before or after a booking is confirmed.

22. Events beyond our Control

We will not be liable for any loss, damage, cost, or expense arising from, or in connection with, any event or circumstance beyond our reasonable control. Such events include, but are not limited to, war or threat of war, civil unrest, terrorist activity, industrial or labour disputes, natural or nuclear disasters, fire, adverse or exceptional weather conditions, pandemics, epidemics, or any other serious risk to human health. The same limitation applies to events beyond the reasonable control of the Venue.

Where the Venue is unable, in whole or in part, to provide the services booked, we will use reasonable endeavours to notify you as soon as reasonably practicable. We will work with you and the Venue to explore suitable alternative arrangements, which may include alternative services, alternative dates, or an alternative Venue, where such options are available.

If the affected services cannot be provided and no suitable alternative can be agreed, a refund or credit may be issued for the value of the services that cannot be delivered. Any withdrawal, cancellation, or amendment of services arising from events beyond our reasonable control does not automatically entitle you to a full refund or to cancel the booking without charge.

Nothing in this section limits or excludes any liability that cannot lawfully be limited or excluded.

23. Governing law

Your booking and these booking conditions and any matters arising from them are governed by the laws of England and Wales and are subject to the jurisdiction of the Courts of England and Wales.

24. Promotional offers

All discount offers are subject to availability and provided at the discretion of our Venue Principals. Other exclusions, as per the Venue Principals' request may also apply. 

Spabreaks.com reserves the right to withdraw or amend the offer at any time.

25. Spa Credits

If we issue you with a spa credits, this clause will apply. 

Unless stated otherwise, spa credits are valid for 12 months from the date of issue.

Spa credits can be used to book any experience on our website, at any participating Venue, for a future travel date, subject to availability.

Please note that credit notes cannot be extended beyond their expiry date.

A spa credit will be a unique code that can be applied to any booking made online or through the call centre. It will be sent to you by email following the cancellation of a booking.

Last updated: 19th June 2026