Overall, very disappointing. Given the fact that it's Alton Towers, was expensive and had really good reviews I had high hopes. Sadly they were nowhere near met. I shall start with the positives - the staff were all pleasant, the parking was good and the treatments (55 minute full body massage) were very good. The steam room and outdoor sauna were fine, though the latter is not exactly relaxing as you have noise from the CBeebies land hotel entrance blaring away. Sadly there were far more bad points. The whole place is in need of a bit of TLC as it looks very tired. The changing rooms are tiny. There was only me and another chap in there and it was a struggle to have space for us both to get changed. The pool was cold all day, one of the saunas was freezing all day and the heated ceramic seats took about 3 hours to warm up. Foot spas were luke warm and the changing room showers turn off after about three seconds. Round the pool there were strangely no loungers, only rattan furniture like you'd expect in someone's conservatory. So not comfy at all. For lunch, you have to traipse all the way through the hotel, past fully clothed guests both in the hotel, hotel lobby area and the restaurant. This is not relaxing! Once you get there, you're told any extras are not payable by cash and have to be paid for by card in the bar area - you're not allowed to put it on your tab and pay at the end! This means you then have to traipse all the way back. The food arrived very very quickly - quicker than a mocktail which was ordered. The food itself was just ok - nothing to shout about - I'd expected better given it's alton towers. Having to then go and pay, in my robe, in the bar area topped it off nicely. Overall given the price it was a massive let down and probably the worst spa I've been to. It felt like a small provincial hotel rather than Alton Towers. If you were paying a lot less you wouldnt mind but it seems like you're paying a premium price (£99 per person) and getting a budget spa - it's just not worth it.