On arrival at the spa reception desk no staff was present for a good 5 minutes. Once a member of staff had arrived, I handed over our booking confirmation and we were given our robes, slippers and towels and pointed in the direction of the changing rooms.
I don't think it's a good idea for spa users to use the same changing rooms as the swimmers because on having to go back to my locker, my slippers were soaking wet from the floor.
The 60 minute treatment was actually 40 minutes long,though Estelle that actually carried out my treatment was lovely and very professional.
After treatment there was time to relax in the relaxation room before lunch and we wanted a cup of tea. There were no facilities near by and was told to go down the corridor AND up some stairs only to find myself to be the only one stood there in the bar, in robe and slippers. I did not feel comfortable at all (perhaps I would have felt better if it had been a ladies only area).
On deciding not to use any more of the facilities we got dressed and went to the bar for lunch only to be told that on that day it was over in the hotel restaurant. A female member of staff escorted us and it was a good job we didn't stay in our robes as the journey took us outside (it was raining) and through the back of the hotel.
The food was lovely but there were many tables waiting for plates to be taken away. We were going to have a coffee after our dessert but after waiting so long for our plates to be taken (which never happened) we decided to just leave.