Durley Dean
Only minutes from the beaches, bars and boutiques of Bournemouth, the Durley Dean is a location winner, but its real secret is its lovely spa, featuring gorgeous Elemis treatments designed to restore and rejuvenate you. Choose from a range of massages, facials and body treatments as well as finishing touches of glamour thanks to Jessica Nails. The swimming pool and plunge pool are also fabulous, as is the sauna and steam room which are the perfect accompaniment.
Spa and hotel facilities
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At a glance
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Corporate
There are five meeting rooms all complete with flat screens, free WiFi, and specialist audio visual equipment – and what better way to round off a business event than kicking back at the spa?
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Nightlife
Bournemouth is famed for its nights out, so what better way to finish your primping session than by painting the town red with your pals!
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Family Friendly
There are family rooms available for those that want a staycation with the whole gang.
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Beach
An award winning beach is just 5 minutes walk away from the hotel.
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Leisure Break Venue
There a range of leisure facilities and spa treatments available, however this is not a specialised spa.
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Location
Not only is there a beach waiting for you on your doorstep, but the whole of Bournemouth is waiting to be discovered – Bournemouth pier, the Aviation Museum, and Bournemouth Oceanarium are just a stone’s throw away.
Spa & Leisure
The leisure club has recently completed a £100k refurbishment, and is ready to welcome you with open arms to enjoy the new and improved facilities. These include a fully equipped gym, and a spa that is finished to a top standard with a heated indoor swimming pool, sauna, and steam room.Using the high-end British product house, Elemis, the highly trained therapists are on hand to ensure you have the best possible spa experience at Durley Dean. The treatment menu ranges from massages and facials, to body treatments for men and women, and finishing touches – specifically manicures and pedicures using Jessica Nails and Shellac.
Hotel & Accommodation
Located in a Victorian townhouse, you can feel the past of the hotel throughout. Don’t be fooled by the old-world grandeur of the architecture, as the interior design channels a modern twist on the classic exterior. There are a range of rooms available from single and standard, to family rooms and superior rooms.
Relaxed dining is available in No.28 Restaurant offering a range of British cuisine sourced from local producers and suppliers, where possible.Snacks and refreshments are served throughout the day in the lounge bar.
Location
28 W Cliff Rd,
Bournemouth,
Dorset,
BH2 5HE
BH2 5HE
Spa & Hotel Reviews
Condition of Spa
7.6 out of 10
Quality of Treatments
8.8 out of 10
Staff
8.8 out of 10
Quality of Food
7.6 out of 10
Quality of Facilities
6.8 out of 10
Value for money
7.4 out of 10
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The spa was very small but had a nice deep warm pool, however, there wasn't an area to lounge or relax by the pool. The sauna was also a tight space and the steam room was out of order for both days we were there. Despite this, the Swedish full body massage was excellent and the therapist took good care of us.
The treatments was wonderful. Shame the beds are so narrow or iam so fat but even the smaller ladies in my party remarked on the width, but that did not stop all of us enjoying the massage.
The steam room and sauna was ok I was the only one in there which was nice. There was a dripping tap next to the steam room which could make the floor slippery but we did get slippers which helped.
The other thing was the robes was a tad snug so for us curvy ladies it would be nice to have bigger robes.
I could not get the showers to warm up which was a shame.
The staff were excellent, friendly and helpful. The treatments were also excellent. I do have a couple of criticisms though. The robes were what I would call snug, I am a size 16 and my daughter a size 12 and we both struggled to get full coverage of our bodies. Also the changing rooms were very small. There were only 2 showers and we had to queue for a shower which took around 5 minutes to get hot (the staff are aware of this however no sign was up to advise clients). Bigger lockers are also needed. That said we had a lovely relaxing day with fabulous treatments and food and good customer service. ***Of note there are numerous steps to get to the spa area therefore not accessible friendly.
Disappointing, Pool area very clean but small no loungers to relax, changing area only designed for 2 at time both my mum & I nearly got locked in the single toilet on offer as lock very stiff to open. Therapist who was also the receptionist was rude at first regards our manicure, I originally book this for a birthday present for mum and was told both of us could have nails done together on booking and on confirmation, however only one nail station so one at a time and by the time my mums nails were to be done she snapped at my mum while choosing colour reminding her treatment is only 25mins and only 15 min left and had to go back to reception. My mums nails smudged which she was not amused at have to amend. on returning to changing area my mums nail varnish had all smudged, she was upset wanted it removed.. we returned to receptionist who said she redo them but the whole process wasted another 1hr. which meant we were late for afternoon tea
On arrival was told parking was £10.00, paid cash. Told no robes waiting on delivery informed once arrived would be brought to us. Lead to changing facilities to family room!! Not told needed change for lockers. Thankfully we had them. Changed and went to pool. On arrival was quiet unfortunately quickly became extremely noisy families with teenagers splashing and playing games. Wanted to try steam room sign on door out of action, not informed this on arrival used sauna instead went back to pool, only stayed 5 minutes, too loud. Went to get robes as still not arrived, bar staff helped with this. Stayed in bar until massage time. Massage not asked if any smells or oils to avoid.
Afternoon tea not asked if any allergies or preference on fillings, all predominantly fish. Sandwiches were fresh, scones a little dry.
Not sure we will use Durley Dean again. Reception staff not really interested in our comments unfortunately. This was all a shame really as it was a birthday gift.
I booked what I thought was a gel manicure but was nail polish- no advice given after so went swimming after for the nail polish to smudge quite a bit sadly. The massage my friend had was good. Ensure you check if you are expecting a Jessica gel manicure though- mine was OPI (who also test on animals, which I was not aware of at the time)- would have been nice to have been informed prior to treatment.
Ensure you have a room key card before going down to the spa.
Just an average Spa. The facilities are fine, but small and overcrowded. The main swimming pool was small and the opposite to relaxing. Children with no adults running, jumping around and splashing water. I was looking forward to this weekend and relaxed but it was not relaxing at all, in fact I ended up pretty stressed.
The best were the treatments. Good quality but the music was a bit too high volumen.
We received an amazing massage and the staff was highly professional.
Could do with more then 2 loungers or maybe have none as some guests felt they had the right to reserve it all day. Informing people of the £10 parking fee would also be nice as we had 2 cars so found that quite shocking. Treatments were amazing afternoon tea was lovely and staff were extremely helpful and friendly.
Pool so much smaller than it looks in pictures on the website. No 'plunge pool' (that we could find) but one is advertised. No loungers around the pool which is very odd for a spa where you're meant to be relaxing, just a couple of small benches. Tiny female changing room suitable for 2 people at most. Lunch and treatments were really good, however considering the disappointments of the other aspects I wouldn't return.
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Staff
8.4 out of 10
Room Comfort
8.6 out of 10
Quality of Bars & Restaurants
7.6 out of 10
Location
9.0 out of 10
Quality of Facilities
7.4 out of 10
Value for money
8.2 out of 10
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When you walk into the hotel it does feel a bit dated, however, the rooms are modern and comfortable. There isn't a fridge but there is a bath and standard bits & bobs you would expect in a 3 star hotel. Some staff were lovely others could do with an attitude tune but that didn't ruin our stay. The food was average but it's worth including it in the package as it's much better value for money.
Checking in was easy and the staff were so polite and friendly, asked if we wanted to make a dinner reservation. The room was lovely and clean and the beds were super comfy. Perfect walking distance into the centre of Bournemouth for a bit of shopping. The car park is small so we had to park a distance away on a side road and walk but it’s free and there’s plenty of streets to choose from. The restaurant staff were very polite and helpful too and the food was delicious, I would happily plan a return visit.
Stayed for a spa overnight break with a friend. Short-staff and room wasn’t ready (we were a bit early) so went for a snack at the bar- we waited nearly an hour for a cup of tea and scone! Was lovely when it arrived though. As the room wasn’t ready we went for our spa treatment but a sign told us to wait at the leisure centre (only a few steps away) but you need a keycard for entry- reception very helpful and provided a spare key for us. Food was good and the pool is lovely. The shower head in the room was cracked but the room was very spacious and the beds comfortable. I got a good night’s sleep. Glad I went for the experience and still managed to have a good time but would not recommend it for spa.
The hotel room was really good. But the staff was terrible, and our room was not ready until really late in the afternoon so we had to leave our stuff in lockers. The whole check in was very chaotic and inconvenient. I was worried all the time about my stuff during the treatments we bought and the stay in the spa.
The staff was rude and not communicative at all.
The fact that we had to pay for the parking was just crazy, not welcoming.
We had an upgrade to a superior double and the room was very comfortable and very clean. It was not a huge room but was perfect for what we needed. The staff were very polite and helpful and we enjoyed our stay a lot. There was a good range for breakfast and the dinner was very pleasant. Would definitely stay there again and recommend to friends and family
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