Hilton Templepatrick Hotel and Country Club

I booked this trip for a 1st time experience for my mother and myself for her 52nd birthday and added an extra of afternoon tea plus bubbly which came to a total £120.00. I expected to have our treatments light lunch, relax in the pool, use the steam room and sauna etc then have our afternoon tea, we arrived had our treatments and soon realised that we were not going to have a relaxing day as the pool was full of children and families having swimming lessons in the changing rooms there was no private area to change and with a lot of people and children running around my mother felt quite uncomfortable. We had to be directed through the gym in our robes and slippers which didn't feel very spa like.. qe skipped the impossible relaxing session to head to afternoon which was served in a cold school dinning hall like room... food was appalling stale sandwich consisting of a leaf l tiny square of ham and tomato.. so there was no light lunch and ultimately I felt like it was the biggest waste of money neither of us ate. I spoke to a manager before I left and explained we would not be back and that we were so disappointed as the Hilton empire has a good reputation how they could charge this amount of money is beyond me. NOT WORTH IT NEVER AGAIN!

I didn't receive a confirmation email as advised when booking, the restaurant had our afternoon tea booking for 2pm, however the spa staff advised it was 3pm (2pm wasn't possible as treatment booked for 45mins at 1.30pm). Changing rooms 'tired looking', steam room not in use, jacuzzi below comfortable temperature, therapist pleasant but very minimal conversation (no follow up advice regarding keeping hydrated - friend was escorted back to lounge area, I wasn't), spa manager promised return voucher on phone previous day due to steam room not working (I stated I should have been contacted to avail of another date if facilities not functioning) but on arrival nobody addressed this. Staff at spa informed we would be escorted to lunch - when time came this didn't happen. Don't make promises which are not kept - discount voucher, escorting to lunch area... The spa facilities appear to be 'run down' & in need of a re-fit. I understand this hotel has been sold, which explains the lack of financial injection. Overall I'm sorry to say it was a poor experience - as explained to the manager it's the little things that make the difference.

Arrived for a booking at 10am. A member of staff had called in sick so this was put back until 12. This was not a problem as we thought we would go into the pool and hot tub. There was no hot tub. There was a small area linked into the main pool, but it was too cold to sit in. Went into the steam room. It was also too cold to sit in. When I came out they put an out of order sign on it. The sauna was warm. I decided to go into the room to wait my treatment. The room was small, cell like, drab in colour, no TV, no radio, no reading material, no view, no lounging chairs.There was tea and coffee but no biscuits/snacks. I went for my treatment at 12. It was excellent. The bed was warm and very relaxing. After the treatment I went to the restaurant for a light lunch - Soup and sandwich. The soup was tasteless and the bread on the sandwich was hard.