A week before our scheduled visit to the Spa we booked two back massage treatments at 12.30 & 1.00pm.
Confirmation e-mail confirms this:-Spa and Cupcakes Includes a choice of 1 x 25 minute treatment from: Back, Neck and Shoulder Massage, Discovery Facial, Manicure or Pedicure, cupcake and pot of tea and full use of the spa and leisure facilities.
Monday, 14 October 2019 at 12:30: 1 x 25 minute treatment for 1 person
Monday, 14 October 2019 at 13:00: 1 x 25 minute treatment for 1 person
On arrival at the Spa we were told that we were not booked in for those times. On further checking they said we should have been there at 11.00am and that the times for our treatment were not available. The staff were very helpful and eventually managed to get us both booked in for 1.30pm. Having arrived at 12.00noon that meant we had to wait around for an hour and a half, which rather spoilt our day.
NB The Tea and cupcakes were never offered, having waited around for so long we decided not to pursue this and went home.