I had a relaxing day at the spa, but the staff seemed distracted and not particularly friendly. Monday work blues perhaps. I was a bit surprised to hear children in the pool, but realised as it's a hotel that would be the case. (Not swimming lessons thankfully). The treatment was fine, but felt a bit rushed, or routine perhaps. It was clean enough throughout, but there was no soap or showergel available in one shower and in one toilet, which was a bit strange, and the tea cups were all dirty when I went to get tea. (There was also no milk available.) Perhaps they were short staffed, but there was no one around to ask about these things!
I like the location and the convenience to the city, and the food was lovely. If the staff had been a bit more switched on I would have given it a 4 star review. (No view or jacuzi pool/jets also reduces the rating.) But at the end of the day I had a day out of normal life and made the most of my time there, despite the glitches.