To begin , you oversubscribed you're alloted times and called to say our 1330 appointment was now rearranged for 1530 . As one of our party had already travelled a few hundred miles an extra few hours was not at issue .
We arrived , checked in and most of the dining slots reserved . Attended the spa , filed the prerequisite form and advised , with another couple to wait . Subsequently a third couple who has the 1730 slot arrived and asked staff if possible to go earlier as their dining time was 1900 .... Surprise surprise , taken in for 1530 ...
Eventually we were taken to a second waiting area as they had been looking for us , sans robe or towel as promised at this time also .
We eventually were taken in to the couple's room for 1600 and our 25 Min session was 20 minutes ( other couples also complained ) . The therapy was nice ( freestyle massage) my first time , my partner had a best foot forward .
A short time in our robes now in the relaxation room and time in the steam and sauna .
Dinner was a mixed bag as multiple diners received incorrect or problematic meals , ourselves included . The staff were doing their best ( point of note , you're staff were the only saving grace in this stay ) .
The bed was very very large but not as comfy as expected . The next door neighbours stayed up till 0400 with a TV and talking ( not loud , but room could use sound proofing updates ) .
Breakfast was disappointing considering this was a Macdonald's hotel ..... Next time I'll just try McDonald ..
At least THEY won't be playing Christmas music for breakfast in September .... One can only hope ..
Needless to say . This was my first and last visit to you're spa . The spa was tidy and well laid out . The staff friendly but I feel pushed to get through the numbers ... We met couples who have visited a few times and said they enjoyed it ... Our experience , first impressions count ...sadly let down .
A Birthday treat arranged by my partner that I will not be repeating.