Macdonald Kilhey Court Hotel
Safe Hands For Cancer Accredited
Check in and relax into a laid back getaway guaranteed to restore even the busiest of minds at this friendly hotel with superb facilities and wonderful gardens, ripe for exploring. In the spa’s candlelit treatment rooms, you can choose between facials, massages and body wraps as well as hot stone massages to feel indulged and relaxed. There’s a steam room, sauna and swimming pool to enjoy too, as well as a lovely relaxation room in which to read, sleep or just be.
Spa and hotel facilities
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At a glance
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Safe Hands for Cancer
Accredited by the SATCC and part of the Spabreaks.com Safe Hands for Cancer Collection, this spa welcomes people living with or beyond cancer and offers a number of specialist trained therapists.
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Accessible Spa
There are no steps to access the club however there are steps to the pool and thermal areas. There is a disabled toilet in the reception of the club. For further information the venue would be delighted to speak to guests directly.
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Restaurant
The Laureate Restaurant has been awarded an AA Rosette for its seasonal menu and is an elegant place for lunch, tea and dinner - so you do have to change out of your robes to eat.
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Family Friendly
Children are welcome at the hotel and to use the pool and facilities, and have designated swimming times.
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Carer Goes Free
Carers are invited to accompany guests and use the facilities free of charge.
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Leisure Break Venue
The spa has a range of leisure facilities and treatments as well as overnight accommodation, but is not a specialised spa. Free car parking is available on site.
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Scenic location
The hotel is set in 10 acres of private gardens with lake views.
Spa & Leisure
The leisure and spa facilities at Kilhey Court include a fully equipped gym, swimming pool, jacuzzi, sauna and steam room in a contemporary environment. Adding a more indulgent aspect to the experience they also have a number of treatment rooms and a treatment menu that uses Elemis products, offering treatments from facials, massages, body wraps, hot stone massages, Hopi ear candles, reflexology, spray tanning, Geleration nails and much more.
Hotel & Accommodation
A Victorian-style country house surrounded by 10 acres of gardens and views of Worthington Lakes, Kilhey Court is part of the Macdonald empire and has a creditable four stars to its name. Like the outside, interiors retain an air of historic design, offset by contemporary furniture in rooms that range from Classic Rooms to Suites with Jacuzzi baths.
Complete with chandeliers and garden views, the Laureate Restaurant is the fine dining option at Kilhey Court, serving seasonal fare; while teas are served under ornate ceilings and marble pillars in the lounge. For drinks pre- or post-dinner, there is also the atmospheric Burns Bar.
Location
Macdonald Kilhey Court Hotel,
Chorley Road,
Standish,
Near Wigan,
WN1 2XN
Spa & Hotel Reviews
Condition of Spa
7.4 out of 10
Quality of Treatments
8.4 out of 10
Staff
7.8 out of 10
Quality of Food
8.2 out of 10
Quality of Facilities
7.4 out of 10
Value for money
7.4 out of 10
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This was the worse massage I have ever had,I didn't even see my therapist as all she said was lay face down on entering the room she then tipped cold oil on my back making me jump, 2 minutes warming the muscles then hard intermittent pressure with her fore arms she pulled my arm across my back resting my watch in a puddle of oil, she then reapplied more cold oil and pushed it half way up my head soaking my hair. She found a knot in my shoulder instead of gently manipulating she pushed it so hard I had to ask her to stop, she literally laid across me to reach the other side instead of moving around the bed. This was not relaxing one bit and was also cut short to 20 minutes had this not been in a package I would not of paid for this treatment.
One of the therapists had gone home sick so they had to cancel an hour of our treatments which was fine and understandable. We were offered the choice of returning within 3 months for the treatments however we explained that wasnt really possible and asked for cocktails at the bar instead. We were told that was fine however, when at the bar we were told there was only 3 cocktails to choose from. We chose mojitos but were told there was no mint so we were served something that resembled dish water and didnt taste much better so we left the drinks and then bar. I was sent an email about the spa treatments and I replied with the about info and a photo of the drink and a week later I am still awaiting a response.
There’s a lovely tranquil waiting room where you are offered free tea or coffee whilst you’re waiting for your treatment. The robes were very snug and comfortable to wear. The treatment itself made me feel so relaxed it was a wonderful experience. The only reason why I gave communication a 3/5 was due to the fact that we were told our spa treatment was at 5pm when in fact it was at 3:30pm so we almost missed the spa appointment. This wasn’t an issue as we had checked into the hotel at 3pm however this would have been a problem if we were just coming for the day.
Only the statement room and sauna worked at the spa, the other facilities had been out of order for several months. This wasn't communicated to us on our arrival. We where unable to book any additional treatments we rang a few days before to book and was informed that these could be booked on the day, however this was not the case!
We where not shown round and staff very unhelpful.
This is a terrible place to have a spa day. The spa staff don’t know what they’re doing, the lockers don’t work, the toilets aren’t checked, 2 of the facilities in the spa were long term ‘broken’ !
The restaurant got our food wrong 5 times because we had food allergies they couldn’t deal with and seemed unable to understand! The manager was uninterested in our complaints and the spa staff cut our treatments short and were told to not to tell us by the manger that we had complained to about our lunch! If I could give 0 stars then I would. I had a migraine at the end of my ‘spa day’
Don’t go.
Spa was in need of a refurbishment, the ceiling tiles look as if they are about to fall off the ceiling, tiles are missing coming out of the sauna door, this is a hazard and could cause injury. The sauna wasn't working at first so we had to get somebody to deal with it. Two rooms were not in use at all so didn't really get whole spa experience as expected. In the relaxation area before going in for treatment, all you could hear was a constant banging of a door on the floor above so unable to really relax.
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Staff
8.2 out of 10
Room Comfort
8.2 out of 10
Quality of Bars & Restaurants
7.8 out of 10
Location
8.8 out of 10
Quality of Facilities
7.8 out of 10
Value for money
8.2 out of 10
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This was a lovely enjoyable experience. Staff friendly & helpful. The only criticism was there was not enough of them. To operate the bar & the restaurant. Which meant having to get someone when wanted a drink at the bar. The evening meal was beautiful. Plenty for us. But if u have a large appetite, there would not have been enough. The breakfast more than made up for that. With full continental & full English available. The room was compact, with TV, iron & board. Fan. Hairdryer. No fridge but there would not have been enough room for it. As two large arm chairs (which could do with taking out). Excellent value for money. Would recommend & we are going back soon
Generally, the stay wasnt too bad however, my friend found a fairly large piece of plastic in her breakfast. We were told this would be investigated and someone would be in touc....over a week later and nothing! The hotel did email about a cancelled spa treatment but no mention of the plastic. I replied with the information a out the plastic however, a week on and I have still not had a response.
People were lovely but very unorganised, kept getting things wrong. Simple sandwich order incorrect and we were the only 2 in the restaurant at the time. We prepaid for evening meal but they were confused as to what we had paid for and what they were offering. Was told that I had already paid nothing to pay extra for and then find out I have an extra charge on my statement. More like a 3 star hotel.
Room was good for a twin .
Only thing different from last time we stayed there.
The dinning exasperation just wasn’t there at meal times dinner they never asked if everything ok with your meal we asked for a jug of water with our evening meal only to wait 20 minutes and had to ask again for it .
In
The morning breakfast had changed to
Buffet stile not waiters service .
By the time you got your food and then go back for your cup
Of tea or coffee your food was cold or lukewarm.
Afternoon cream tea was nothing like we had before .
Ie only two different sandwiches cakes were ok .
Didn’t get our bottle of Prosecco at all only two glasses of Prosecco with your cream tea .
For the two of us .
In the evening we had a bar meal .
I ordered a chicken Cesar salad I had to
Ask
For a change as it wasn’t nothing like one .
Ie only gem lettuce with a dressing and very burnt chicken .
No shaving of cheese or croutons .
We paid for hand cut chips only to
Receive french fries .
They came back and said if you want hand cut chips that will be £5 extra.
Said we already paid for hand cut chips and wasn’t going to pay any more money.
The girl walked off and never came back
To .
So had to tell
The girls that I wasn’t happy and she came and tuck
My meal
Away and replaced it but again it wasn’t right so just eating it and got our hand cut chips after we both had finished our food .
The money we paid for or meal was £27
Which I think
Was over the top for my salad and egg mayonnaise sandwich with and cut chips .
Don’t think we will paying a next visit there again.
We booked a little break away for friends as i was recently bereaved and a few other friends had recently been through some tough times. The rooms were ok however, out of the 4 rooms we had booked 2 of the showers were not working, we also felt that the bathrooms were very outdated. we would have expected to have had shampoo and conditioner and there was only 1 big towel per room for 2 of us.
The food was excellent and the 2 stars for the staff were for the lovely man who served us dinner and the ladies who served us breakfast. The man on reception we found extremely rude, we could not get anybody to serve us in the bar, bearing in mind there were 8 ladies willing to buy a few drinks behind the bar.
All in all very disappointing, we were made to feel that we were in the way at night, after our bad times recently we wanted a few drinks, a laugh and to let our hair down bur felt we were not able to do that.
While set in a beautiful place, this stay was very disappointing. When we arrived the receptionist didn't even give us eye contact. Just told us to sign the papers, asked what time we wanted dinner and gave us the room key. Had to ask other members of staff when check out was, what costs are covered in the dinner etc. On our way to the room we saw dirty dishes on the floor and laundry baskets in the hallway. Two glasses were left on the floor outside of our room and when we walked in we saw we only had one glass so I assume the glasses outside on the floor were for us. The room was not very clean as there was mould on the window. We eventually found out we were entitled to 3 courses but we only had two because there was little to no vegetarian options. Then we were charged for ordering chips even though we only ordered 2 out of 3 courses. Breakfast finished at 9:30 but again we were not informed when we checked in so missed this. Whole trip was disappointing.
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