Mercure Holland House Hotel & Spa Cardiff
A special occasion, a girls’ weekend or just for some time out from the every day, this Cardiff-based hotel will provide creature comforts, delicious dining and leisure facilities to help you unwind. Enjoy a dip in the 18-metre swimming pool surrounded by floor-to-ceiling windows then chill out in the spa’s other wet facilities, which include a hot tub and steam room. Then of course, there’s a selection of relaxing spa therapies to choose from such as a hot stone massage or a lovely Décleor facial.
Spa and hotel facilities
Choose your offer
At a glance
-
Shopping
Cardiff has a wealth of big brands, boutique shops and Victorian arcades to explore.
-
Pre-Natal
Specialised packages make it an easy access relaxation point catering for mums-to-be.
-
Convenient Location
Half an hour from Cardiff International Airport and moments from the Cardiff Central rail station, Holland House is easily accessible and within walking distance of the city’s array of shops and restaurants.
-
Hen Friendly
For its easy access and convenient location, this is an ideal option for hen parties and group getaways.
-
Leisure Break Venue
The hotel has a range of leisure facilities and treatments available, but is not a specialised spa. Teenage treatments available on request.
-
Family Friendly
Children are welcome at the hotel and can use the pool and facilities, sometimes at designated times.
Spa & Leisure
In the centre of Cardiff, the day spa at Mercure Holland House Hotel and Spa is easily accessible and has all the facilities to wind down as a mid-week treat or a weekend spa day. The 18m pool has the added benefit of floor to ceiling windows allowing for plenty of natural light and there is also a sauna, steam room, Jacuzzi, and state-of-the-art gym.
Of course, given its central location the spa caters to helping anyone used to a buzzy urban lifestyle to take some time out and relax, which is exactly what the list of head-to-toe treatments are designed to do. Choices include facials, hot stone treatments and herbal massages complete with Decleor products.
Hotel & Accommodation
The conveniently located four star hotel is only a short distance from the train station, and half an hour from Cardiff International Airport, making it an ideal place to relax in comfort after a busy working week, and also as a venue for business trips. The modern design makes for a bright, elegant atmosphere, while the pared down interiors and large windows afford customers views across the city.
The first floor restaurant offers contemporary British cuisine that has been growing in reputation since its inception, while the Lounge Bar is always an option for lighter meals and afternoon bites.
Location
Mercure Cardiff Holland House Hotel & Spa,
24 - 26 Newport Road,
Cardiff
CF24 0DD
Cardiff
Spa & Hotel Reviews
Condition of Spa
8.0 out of 10
Quality of Treatments
8.4 out of 10
Staff
8.4 out of 10
Quality of Food
7.4 out of 10
Quality of Facilities
7.4 out of 10
Value for money
7.4 out of 10
Filter reviews by
Overall the spa was lovely, the relaxation room was very nice and so was the dinning area. The swimming pool area was clean and of good quality, but they could have done with more loungers. They need to improve their lockers in the changing room as most of them didn’t work, we spent half an hour trying to find one that did work. The food we had was delicious, every member of our party was highly satisfied with their food. Finally, their towels and robes could do with replacing, they were quite scratchy and not at all fluffy.
Very good soft foot massage which was lovely, the neck, back and shoulder massages were good to, staff very friendly. Spa looks very good and well looked after.
We had our treatments Sunday morning as we checked in to use the pool first we were told the treatment times had changed some by 30mins. We were unaware of this change, they said they phoned but had no missed calls and reception could of told us when we checked into the room the day before but didn’t. We had late checkout as wanted to shower in rooms after treatment but the spa managed to extended this again for us as the treatments were changed by half an hour. So it all worked alright in the end.
The spa was clean and staff were all pleasant. The facilities were relaxing, just what was needed and Everybody was happy with the quality of the treatments they actually received however; there were no slippers provided, one treatment was supposed to be a back massage and facial but the member of our group had a full body massage and despite previous phone calls about booking a spa lunch no spa lunch was booked and we had to have it later than expected.
Unfortunately, the only thing that was of good quality was the massage and facial. The communication from staff was appalling - firstly, no one had communicated that the hairdryers and sun loungers around the pool were unavailable due to covid. The swimming pool was full of kids playing ball games - not very relaxing! I also had to ask for a drink of water as we had not been offered any refreshments, despite this being included in the package.
The bar staff were rude and refused to serve me a rose wine as they were ‘unable to serve alcohol before 5pm’ - with the exception of prosecco for some reason. Despite not wanting prosecco, I was desperate for a glass of something so ordered 2 small glasses for myself and my friend, only to be charged £16! The supervisor refused to talk to us about the reasoning behind not serving alcohol (apart from prosecco) and left us feeling very annoyed at lunch. The pizza had also clearly been cooked earlier on and left to stand, and simply reheated when it was our time to eat.
All in all, it was a terrible experience and we will not be returning to this hotel for a ‘spa’ again.
The spa was far to busy. The changing room was packed and there weren’t any lockers available that worked so we had to put our clothers in a plastic bag and leave behind reception. More staff were needed to keep the floors clean and tidy. The swimming pool was packed and there were no beds available in the relax room after treatment. The cafe area was a bit clinical too. On a positive the treatment was lovely and the reception staff were helpful. It was probably just over booked
The treatment itself was excellent I had a 40 min back neck & shoulder massage. The leisure facilities were really busy, steam room, sauna overcrowded. The jacuzzi was freezing cold & the pool was full of youths. It wasn’t a relaxing experiencing at all. The floors were extremely wet & slippery throughout the changing area. Couldn’t wait to get out of the leisure facility. Disappointed as this was my daughters first spa experience and it was her 21st birthday.
Really relaxing day in the spa,we all had back massages which we loved.The therapists were all really lovely and organized they will come and collect you for your treatment. Loved the relaxation room,hot tub,sauna,steamroom,fluffy white gowns and slippers provided.would definitely recommend this package which included 3 course dinner and breakfast
Six of us attended a spa day at the Mecure Holland Cardiff .From the moment we arrived the staff could not have been more helpful.The facilities were excellent with plenty of beds to rest and relax .The treatments were enjoyed by all and we had a thoroughly relaxing day .Fantastic value for money would visit again
Booked a 25 minute treatment at 10am, was collected at 10.05 (5 minutes after my friends) and taken to room where form completed and left to change, therapist came back at 10.10 and proceeded to wash her hands explaining she had been to the toilet!!! Started massage (which to be fair was ok) but finished exactly 10.25, think I was lucky if it was 15 minutes long, I was then taken back to relaxation area to find I was first back!!! Very disappointed as it was my 50th birthday treat. Everything else was ok and I was even given a little gift from the guy at the reception, which was lovely, thank you
I visited the spa with some of my friends paying £55 for access to facilities and a 45 minute treatment. I chose to have an aromatherapy back massage. The therapist I was given had such a strong smell of body spray that I couldn’t even begin to smell the aromatherapy and was left with smelling the spray for the entire session. The massage was okay but I didn’t feel much benefit from it. I didn’t come away feeling like it had done anything for me other than relax me. The therapist was friendly but made me feel uncomfortable at times. She commented several times on the fact that I seemed “sleepy” and laughed and made a joke about the fact she felt I looked like I was falling asleep. She didn’t explain to me when she wanted me to turn over half way through and again didn’t explain that the massage had come to an end she just simply grabbed the towel and said “ok” and looked at me just waiting until I finally asked if I was supposed to turn over/if the massage had finished. Not all was lost as the facilities were great and my friends’ experiences with their treatments were a lot more positive. Unfortunately it’s given me a negative view of this spa and I feel that the day was hugely overpriced for the quality.
I received my spa voucher as a mother’s day present and was very much looking forward to having a day to myself to relax. The booking process was very good and I enjoyed the treatment (facial with back and shoulder massage), but unfortunately there were a few disappointing elements to the day.
Once I got into the pool area, I saw there was a sign on the jacuzzi to say it was not working. The jacuzzi is something I always love at a spa so this was disappointing and a shame this was not pointed out to me upon arrival. There is otherwise a small pool, sauna and steam room, so this did limit the options a bit.
I had paid an extra £10 at the time of booking for lunch and on arrival chose a falafel burger, which unfortunately was very dry and bland, served with dry chips. Food was served in a small dining room separate from the main restaurant where you could remain in your spa robes. The dining room and treatment reception area was deserted the whole time I was there and when I went to ask for condiments the only way to find somebody would have meant walking through the busy main restaurant area, which I didn’t really feel comfortable doing in the spa robes provided. I used the hot drink facilities provided but the hot water was barely luke warm so this was undrinkable, and again, there was nobody to ask to assist with this.
There was a therapist waiting there at the time of my treatment who was very nice and this part went well.
Although I did enjoy having some rare time to myself and the treatment was pleasant, the facilities, service and overall experience was disappointing and would put me off returning to this particular place again.
Awful!!! The therapist asked me in the room, then had to leave to get her CD player, she came back and was fussing with the CD player. She left again to get a pen. She did not sit with me to ask any health issues. The ‘massage’ was terrible and not at all relaxing. After she finished, she turned me over, put a hot bag on my face and left. Her manner was aggressive and forceful. I asked for a gluten free salad and received it with croutons!!!!!
Overall a very unpleasant experience
Staff were verg polite and helful on the whole, a mix up on how to get food ordered did cause us to be late getfing away.Very disappointed with facilities,swimming pool was not as that warm and my fiance couldn't get in it,no jaccuzzi working,( talking to members of the health club there this is an on going problem as always breaking down. Steam room also not working, no one told us about that at all. Only thing working well was sauna.guess how busy that was.
For what I paid for what was supposed to be a special day was really in the end not value for money.
My fiance did love her treatments.
Sorry your filter options returned no results
Staff
8.2 out of 10
Room Comfort
9.0 out of 10
Quality of Bars & Restaurants
8.2 out of 10
Location
9.4 out of 10
Quality of Facilities
8.2 out of 10
Value for money
8.2 out of 10
Filter reviews by
Very good spa package including accommodation, dinner, Breakfast and spa treatment. Rooms were big and light, food was nice although I had problems trying to book a table prior to the trip and was told could go in anytime after 7pm but arriving 6:30 to be told can’t eat until 8:30 which was ok but too late for us really as we were having dessert 10:30pm and then going to bed. Al in all a good hotel.
Sadly we did not have such a good experience at this hotel. A series of smaller issues all compounded together left us frustrated. The hotel looked clean and tidy, the beds were comfortable however; check in was at 3pm our rooms were not ready until 4.30pm (all we got was 'sorry), one of the rooms had the cover for the plugs next to the bed just laying on the side table and the waiter who served drinks at our evening meal was not knowledgeable in what he was doing.
Really enjoyed our stay at the Mecure Holland House. Staff were welcoming and friendly throughout. The hotel is in decent condition, could probably do with a bit of love here and there (replacement carpets etc) but nothing that affected our stay. The room was really big, beds were comfortable (on the soft side but I liked that), shower was very nice and separate from the bath and it had all you needed (iron, hairdryer etc) which is always good. The bar area is lovely and welcoming. Breakfast was okay, not a great quality or choice but i would say sufficient. Dinner was good. The spa area is superb, lovely treatments, relaxation room and small cafe area. Pool, jacuzzi, steam room and sauna all good. I would definitely return again thank you.
Very good, spacious room for 3 people, lovely food & helpful staff. Very disappointed we were not able to have treatments as picked hotel specifically for spa etc also shame sauna & steam were not in use, for a hotel of this standard I’m very surprised all 3 therapists were self isolating at the same time and there wasn’t anybody else available.
The hotel was average certainly not 4 star. To start we couldn’t park as the car park was full, the room was not ready on arrival and the bed was very lumpy. The room was over looking a building site with a large Crain as a view. The bath was great. Disappointed with the selection on food on offer for the set meal dinner package but overall the food was ok. A bottle of wine £28 I don’t mind paying this if the wine is enjoyable but quite basic. Breakfast was very nice.
I loved everything about the hotel,the view from the room,the beds,the late checkout at 12pm! Breakfast delivered to the room and the short distance to all the bars.
We had the package with 3 course dinner included,the food wasnt great but not bad for the price we paid.All staff were happy and friendly easy check in and out.Fantastic day in the spa
Room was amazing, food was much better than expected and also a great view from the room.
We where let down by the spa treatments as massages where less that average. The biggest problem I have is paying £14 for parking in marcure car park after paying £190 a night to stay is ridiculous in my opinion. For this reason alone I will not be returning a shame as it's a very nice hotel.
The hotel itself is lovely and the rooms lovely and clean. However the afternoon tea was a massive disappointment, we went even served tea or coffee with it! The sandwiches were stale and the cakes tasted like they were out of a packet, really disappointing as I bought this for a friends 30th birthday present. I’ve had plenty of afternoon teas and this was by far the worst! The young foreign lady who served us at the bar didn’t seem to know what she was doing and she portrayed a ‘everything was clearly just too much for her’ type of attitude. However the dinner we had included in our package was gorgeous and the waitress very kind and helpful.
Staff and accommodation fantastic. Massage was lovely. Breakfast was good but the evening meal was limited plain and disappointing. A sandwich from Greggs would have been nicer. £14 for parking overnight at hotel . Probably won’t stay again as there are other hotels with better deals much cheaper and better food .
Wonderful stay, unfortunately took a long time between courses and we had to take our sweet to our room. But, we did enjoy it in our room with a lovely cup of tea.
This stay was a Christmas present and I would highly recommend it.
If you have any special offers for Christmas presents in the future could you let me know.
I couldnt fault the room and considering there was a comic convention on at the hotel, the room was quite and peacful, fridge in the room too, free wifi and a spotless bathroom, couldnt have asked for more!!
Staff were friendly, informative and attentive and the food, both breakfat and the 3 course evening meal were very enjoyable and plentiful. Excellent experience
Very clean and practical room / hotel. The bar was expensive but the complimentary drinks went down a treat (rooms were not ready on time) Staff very helpful - spa deal so the evening meal was a little disappointing - had the same menu on both nights. Breakfast was excellent with so much to choose from.
Everything was perfect, location, staff were professional, helpful and friendly. The room was adequate for two people and clean. breakfast and evening meal was delicious. Spa swimming pool sauna, was brilliant, shame the jacuzzi was out of order. Treatments I had were really relaxing.
Good value all round, hope to be back soon.
Sorry your filter options returned no results
More spas nearby
We found other spas nearby that you may be interested in.