We booked a one night stay at Oulton Hall using a pre-booked package at spabreaks, which included a bottle of champagne in the room, a 1 hour treatment, £28 towards dinner and breakfast and a light lunch the next day.
The grounds were absolutely stunning and the reception staff were lovely. We arrived and were shown our room, which was also lovely, however the bottle of champagne was missing from the room. We told reception, and they apologised and sent the champagne up in an ice bucket (but with no glasses).
It was then time for our pre-booked treatments at the spa, my partner and I had both pre-booked the aromatherapy massage and we were told we would be in the same room for it. On arrival at the spa, everything was a bit 'all over the place'. There were lots of confused visitors everywhere not sure where to go, and the spa reception staff did not really know what was going on. We were told to sit down and wait for the therapists to come and take us for our treatments. Our treatment time was at 5pm and we had arrived in advance of that. We were waiting until 5:20pm (well into our treatment time) until two therapists came out to get us. They were not very friendly and rushed us into our separate rooms although we booked to be together. In the corridor, there were four therapists who were gossiping about some of the visitors and were extremely unprofessional, a few other hotel guests in the local area heard this too. The atmosphere seemed hostile, tense and unfriendly which is the opposite of what a spa should be.
I cannot comment for my partner, but my therapist had no idea what she was doing and told me I was booked in for a completely different treatment. She was very kind, however had a very poor professional attitude and could not communicate effectively at all. I tried to clarify the situation with the spa reception, who also had no idea what was going on. I agreed to have the alternative treatment. In the treatment room, there was no music, and in the corner of the room was a mountain of used dirty towels. The experience was pretty awkward and rushed. Later that evening, the manager of the spa was very professional and apologised and offered my partner and I a 30min treatment of our choice the next day for free.
As my treatment started 20minutes late due to no fault of my own, I assumed I would still be given the full hour that I booked, however the therapist cut my appointment half an hour short despite this.
The food was excellent and our waiter was lovely. We had a very positive experience at dinner. Minor issues were that there was no music, so the atmosphere in the dining hall was a bit bland and stark. Also, our bill took 45 minutes to come out, not sure why.
Breakfast and the light lunch:
The food again was excellent and the restaurant staff were lovely.