The Cambridge Belfry
With its stylish accommodation, choice of dining options and its close proximity to Cambridge, a stay at this hotel is a great way to chill out with friends and make the most of the relaxing atmosphere. There are plenty of leisure facilities to enjoy, including tennis, squash and a gymnasium, as well as a pool, spa pool and steam room. In the spa, let the benefits of the indulgent ELEMIS product line leave you feeling pampered and preened, with a selection of massages and facials to choose from.
Spa and hotel facilities
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At a glance
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Pre-Natal
The spa provides treatments especially suited to mums-to-be.
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Hen Friendly
The location, nearby attractions and the hotel facilities make Cambridge Belfry ideal hosts for groups and hen parties.
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Local Attractions
On the outskirts of Cambridge, local attractions range from The Fitzwilliam Museum and punting on the River Cam to the city’s bars and nightlife.
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Family Friendly
Children are welcome at the hotel and to use the pool and facilities. There are children's swimming times.
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Leisure Break Venue
The hotel has a range of leisure facilities and treatments and a Which? Award for its service, but is not a specialised spa. Facilities include: pool, spa pool, sauna, steam room, experience shower and whirlpool.
Spa & Leisure
Encompassing the ethos of ‘pump and pamper’, the health club at The Cambridge Belfry has a host of facilities to encompass the range of pursuits you may wish to undertake in your time out. Amenities include a gym, pool, spa pool, sauna, steam room, experience shower, whirlpool and relaxation room, as well as seven treatment rooms including a double treatment room.
The spa uses internationally renowned ELEMIS product line to provide a series of treatments including massages, facials, manicures, pedicures, wraps, scrubs and finishing touches. After all that pampering there’s a spa lounge to relax and unwind in.
Hotel & Accommodation
Lakeside views and close proximity to both transport links and the historic and intellectual hub that is Cambridge, The Cambridge Belfry is a contemporary hotel where 120 rooms and suites employ earth tones and modern furnishings amongst their design motif.
The Bridge bar and restaurant at the hotel is a fine dining area that caters to a range of palettes and preferences by offering everything from scrambled eggs to fillet steak – always using locally sourced ingredients thanks to the care of the head chef, and complimented by a robust wine cellar.
Location
The Cambridge Belfry,
Cambourne,
Cambridge,
Cambridgeshire,
CB23 6BW
Spa & Hotel Reviews
Condition of Spa
8.0 out of 10
Quality of Treatments
8.8 out of 10
Staff
8.4 out of 10
Quality of Food
7.4 out of 10
Quality of Facilities
7.6 out of 10
Value for money
8.2 out of 10
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The spa treatments were excellent. Chloe and Sophie gave treatments on the day. Despite notifying Spabreaks of our selected treatments and me contacting the hotel 2 days before we arrived to book slots - neither of the therapists were aware (or had been notified) what treatments we were there for. Even after the first massage - Chole (who was brilliant)wasn't aware me and my partner were there for two treatments. This resulted in a slight delay whilst they got prepared for the next treatment. I appreciate that we were asked in advance to attended early to complete a form (which is standard practice) however, font size of questionnaire is at least 3 or 4 (way too small). Would suggest that it could be taken into account if forms could be issued in advance to customers to complete and return in advance or bring when they check in at the hotel. The pictures of the 'spa area' is very deceiving. Pool is much smaller in 'real life' and jacuzzi requires some minor repairs. There is a lack of places to lounge once you have had a sauna/steam.
The hotel is following Gov guidelines so customers are restricted to having access to the 'Spa' for 30 mins. Defo not sufficient time to access the pool, jacuzzi and spa - perhaps they should consider extending the time to 45 minutes on quieter days (i.e. when less people are checked in).
The massage by a Emma was wonderful and the Spa was lovely. The pool is a little small for the amount of people who were there on the day and has it was Half Term the pool and hot tub were full of very noisy children, but they all seem to be having fun.
Myself and my friends stayed in the relaxation room for some peace and quite. The room was nice but the loungers were a little tired and worn.
We would definitely visit again....but not during school holidays!
Spa was great, friendly staff and quick to respond to any queries. However, shocked to find out that they didn't have any slippers and robes at the DOUBLE TREE HILTON because they had run out. the food didn't have a variety of choices for the light lunch that was included in our spa treatment package. Treatment that I got done was brilliant. Loved it.
It seemed like a great deal and I knew there would be a catch. The facilities are ok but more hotel pool than spa. The treatments were good, though me and my friend had the same treatment but the two therapists did it differently. When we arrived our treatments weren't right on the system and we had to ask for the robes and slippers after we were in the changing rooms.
The treatments were excellent and can’t be faulted.....having to walk through the entire hotel complex, past a considerable number of people in business meetings to get our lunch was not so great. We asked if we needed to change out of robes for lunch and were told that we didn’t need to, but felt quite uncomfortable throughout our lunch as the only people in the public bar / restaurant in robed & slippers. The food was foul, stale bread and wafer thin ham, served with soft crisps meant we ate very little.
There was two of us; my wife’s massage was ‘far too soft’ while mine was very good indeed. Both treatments were supposed to be an hour but were a maximum of 45 mins. The room was also cold when they knew we were going, they did offer us another but we wanted to be in the same room. The rest of the day was fine
The spa itself was lovely however there was a mix up with our treatment times and they had us booked in a lot earlier than i had booked over the phone. Its a good job we got there at the time we did. We were still able to have our treatments it just messed up the routine of our day and didn’t have time to use the gym prior to our treatments as planned. Having said all of this, the staff were great especially the gentleman at the reception desk of the spa as he was very apologetic and also helped greatly when my partner was having a hypo. I would recommend this spa maybe just double check treatment times before you leave :)
We were very happy with our day. The lunch was lovely, the waitress was really helpful, cheerful and friendly. We knew this was is a hotel spa, so open to children, later in the day there were a few children in the pool. The facilities were quite good. A bit tired in places, but for the price of the day, we felt good. It was clean which is priority for me. Relaxation room was a quiet haven. Small changing area did feel a bit cramped. Showers great though !! Needed few more loungers around pool - everyone commented the same, on a spa day you want a lounger not a plastic chair!! The treatments were excellent, we all enjoyed them and the products were lovely. My daughter said it was probably the best massage she has had!!! . The four of us left feeling refreshed, Hotel staff & spa staff all friendly and cheerful. . We will go back, as good overall value !
Overall a good day. A few little niggles...We weren't given the menu to pre order lunch as we should have been, and the treatments were more like 45-50 minutes than an hour but the food was nice (did not mind a light lunch menu) and it was well thought out that there was a separate lunch area away from other hotel users where you could sit in your robe behind a gauzy curtain. Good pool, sauna and steam room.
Times of our treatments were 10am but on arrival were informed that we were due to start at 09 30. By the time we got booked in and changed the first treatment was cut by half. As this was no fault of ours we were disappointed to have to pay the full amount. This was a mother and daughter visit we had long looked forward to but left feeling let down.. The space allocated as a waiting area for your treatments was just like a corridor that lacked any form of comfort or warmth. Very disappointed, lacked a bit of luxury.
The spa package was excellent value and the treatment choices good, and flexible. The pool area was nice but there were only 5 loungers to lie on. This in the end wasn't a problem as we all went off for treatments at different times and there were only a few other people using the spa/pool but I feel if it is being sold as a group spa then there need to be many more beds available so we could all be together. Also, members are allowed to bring in children to the pool at certain times (when we were there) which is not conducive to a mums' weekend escape! Overall, it did not ruin our experience as it is too hot around the pool to sit for long and we used other lounges. But feel people should know this before booking. Treatments lovely, staff excellent.
Very dissapointed. At time of booking and our booking it states it's a 60 minute treatment but we actually got 45 minutes and was told by the spa it was 50 minutes. The treatment was held in a very cold room with the AC blowing and the therapist was annoyed at me and sighed at me when I asked her to switch it off. I asked her 3x to turn off, She didn't but said she had turned it down as she couldn't switch off but it still was not comfortable for me. After the treatment when my husband looked he was able to switch it off. The room was noisy within extractor fan and no music was playing to drown it out. The spa was noisy with kids and they were in the jacuzzi so couldn't relax. This break was for recuperating from ill health and family issues but it was not relaxing.
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Staff
9.2 out of 10
Room Comfort
8.2 out of 10
Quality of Bars & Restaurants
8.4 out of 10
Location
8.2 out of 10
Quality of Facilities
8.2 out of 10
Value for money
8.4 out of 10
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Hotel was comfortable. Majority of the décor was ok - albeit a little dated. 2nd Floor level carpet (in parts) were threadbare. Staff were very accommodating and friendly - in particular Sophia who was on reception when we first checked in. Can't fault the hotel in terms of social distancing and COVID19 restrictions. Room was comfortable and clean. Minor snagging should be addressed in bathroom e.g. sealant around base of shower is also on the floor. Three stars have been awarded mainly on account of friendly and helpful staff but lack of Spa area.
There was a shortage of staff in the restaurant on both nights but it was evident that other staff were helping out - which was nice to see everyone pulling together. One observation was the majority of customers wore masks whilst walking in communal areas - which defo gave a sense of comfort. However on the last day there were new customers who were not challenged when walking around the restaurant area. In addition, when tables were cleared a staff member wiped down tables - but did not wipe down chairs - which is likely to have more people touching them as they sit down/get up from the table. Overall a very pleasant stay.
The service was awful the front desk staff were not helpful they did not seem to be aware we had booked a spa break and didn’t tell us about our 20 per cent discount until the last day when bar staff told us. The rooms were not hoovered all weekend while we were there and we had dirty robes in one room and none in the other. There was a bag of rubbish left out side our room and mess in the corridor which was lot cleaned up despite us complaining. Definitely not four star and not what I would expect from Hilton !
The hotel room was a little dated and I wouldn't describe it as a spa hotel. There were quite a few people on spa days, but not many loungers or seats around the pool area. In the afternoon there were kids playing catch in the pool, which you wouldn't expect at a spa, but is fine at a hotel pool. The changing rooms are small and the lockers didn't really work, as the staff member explained when we arrived!
The staff were excellent! However there seemed to be a lack of staff and the ones who were there were youngsters who were absolutely trying their best!...The food lacked variety and the rooms were not cleaned properly thus still dirty in some areas even after house keeping.
The spa experience was lovely...
Hilton Management needs to read the reviews of customers!
Wonderful, helpful staff in the bar and restaurant- really appreciated being given a private space for our group to use. Unfortunately some issues with our food, some of the dishes were very poor quality and had to be sent back. We had an afternoon tea for 14 people booked and it was clear that there was shortage of staff to manage our group. There was only one server doing his best but we had to wait a long time for simple things like teacups which was a shame and took the edge off our experience. The hotel was lovely but the rooms were absolutely stifling due to the lack of air conditioning. It made sleeping very difficult and uncomfortable. It wasn't an excessively hot weekend - around 22 degrees, but the rooms were so unbearably hot.
On arrival, we were greeted with a hot, gooey chocolate chip cookie from the friendliness receptionist before checking into our beautiful clean room with excellent shower. Lovely and warm and the bed was very comfortable. That evening we had a couple of drinks in the bar which didn’t seem like a typical ‘hotel bar’ - inviting decor and comfy chairs. Afterwards, we went for dinner in the restaurant. The service was impeccable from all the team and did everything to make our experience a positive one. Unfortunately we were really disappointed with the food. The steak wasn’t cooked correctly (but the service team did sort it) and the fish smelt off. Breakfast the next morning was amazing though!
We were very impressed with the hotel, from check-in when we told out rooms were ready early, through lunch, drinks and dinner service, all made to feel very special and welcomed. Who doesn't want warm chocolate chip cookies when they arrive?!The young man managing the restaurant went out of his way to help and make my celebration perfect. There are lots of nice lounges to sit in. The bar is spacious and we had a lovely area reserved for us for our canapes and cocktails pr-dinner.
First issue was no transport links from Cambridge station the cab ride was £25, dinner included first night - had to send the starter back as prawns were inedible and the main was wrong item - however the staff were excellent and gave a discount on the meal and changed everything very quickly. Room was standard but comfortable, Abbi on reception was brilliant as were Callum and Adam and all their staff. Included lunch next day was buffet affair and a bit ropey but filled a hole - treatments we booked a couples one but were taken to separate rooms 5 minutes late and the treatment finished 10 minutes early but the actual treatment was good. The spa only had 7 loungers which meant you had to sit in a chair - not very relaxing but steam room and Jacuzzi were nice. Our evening meal again wasn't as advertised we ordered burger with fried onions but got bacon burger which could be dangerous if you don't eat pork. Again we were treated to a free coffee. We had fun on our stay but this was mainly due to the friendliness, professionalism and generosity of the staff. I think the main issues are that they cater for conferences and big parties, normal guests and spa guests - bit over stretched. Value for money was good but I'm not sure we'd return to this spa again.
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