Dear Sir / Madam We had a great spa weekend in Whittlebury Hall, great value for money
Very good location, clean rooms, excellent food, at lunch and at breakfast we had lots of choices to choose from and very helpful and lovely bar and restaurant staff, comfortable beds
We got upgraded to have 3 courses of dinner as well, which made us really happy especially my friend who’s 40’s Bday we celebrated this weekend
We only had 2 issues
We 6 of us booked a one night stay Detox Spa weekend package , at the check-in the receptionist without asking us put us into 2 double rooms, and one twin room, a couple who wanted to have twin beds ended up in the double room, couple who wanted to have double bed room ended up in a twin room, we did swop between us, but our credit cards linked in incorrectly as well, when I have pointed out to the receptionist at checking he simply refused to corrected , he did not see at all this is a problem! Not too nice start of a spa weekend. My advise to you if you do not mind for group checking the 1st question of the receptionist must be who’s guests having the twin rooms who’s guests having double rooms and accordingly add credit cards and deliver suitcases into each rooms, I think this is the minimums which a receptionist needs to do , and not just randomly adding names and credit card details into any room… also all our suitcases did delivered into one room… which cause more aggravation
The other issues , my friend and her boyfriend stayed in room 318 , on Sunday morning at 6.15am both of them woken up for laud washing machine noise, and the noise was keep continued for 2 loads of washing.
This is the one thing which nobody wish to have on a spa relaxing weekend on Sunday morning.
But otherwise we did enjoy our stay, thank you
And we will come back , but just in case we will check-in room by room ( not as a group) , and we will request specially quite rooms … then I am sure all will be excellent