Terms and Conditions

1. ACCURACY AND INFORMATION

SPABREAKS.COM LTD has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday.




2. SPABREAKS.COM LTD PAYMENT TERMS

A deposit of £20 per person must be paid at the time of booking to secure a booking. We may also be required to ask for additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking.

UK and Ireland Bookings: The balance of your booking must be paid no later than one calendar month before the date your contracted break is due to commence.

Rest of the World Bookings: The balance of your booking must be paid no later than 6 weeks before the date your contracted break is due to commence.

If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.




3. ACCEPTED FORMS OF PAYMENTS

SPABREAKS.COM LTD accepts the following forms of payment:

(i) Credit/debit cards - Visa, MasterCard, Maestro, Switch, Electron, Solo and Delta. Please note that all payments made by credit card carry a 2.5% handling charge. Debit cards do not carry a handling charge.
(ii) Personal/company cheques made payable to "SPABREAKS.COM LTD”.
(iii) Bank Transfers are accepted on balances over £1000.
(iv) American Express - all payments made by American Express carry a 3.5% handling charge.



4. BOOKING ONLINE

Please arrive at the spa/hotel at least 30 minutes before the scheduled start time, as arriving late may mean you miss your appointment that may prevent you from being able to make the most of your spa day.

Bookings are non refundable and can not be amended. If for any reason you do not turn up for your experience then you forfeit the entire cost of the experience.

Finally, please remember to take your Spabreaks.com booking confirmation with you. If you do not take these documents with you then you run the risk of not being able to receive your spa day in full, or may cause payment to be taken again due to proof of purchase.

Should any of the details listed be incorrect or if you have any questions about the booking, please call one of our friendly Spabreaks.com online bookings team on 0800 043 6600.

It is the responsibility of the client to contact the venue to confirm treatment times.

5. PRICE

All prices quoted by SPABREAKS.COM are 'from prices' and per person based on twin/double occupancy. Prices are subject to availability and can change accordingly. Single rooms are available at all hotels however they often carry a supplement. We reserve the right to increase the price of any spa holiday advertised on our website.




6. GROUP BOOKINGS

For group bookings of 8 or more passengers there will be a £10 amendment fee applied for any reduction in the number of passengers attending the spa experience. This will be applied each time a reduction is made.

Our standard £25 administration fee will be applied for any date or venue change made to the booking.

Group bookings must be paid for by one individual and cannot be paid separately.




7. BOOKING CONFIRMATION

On receipt of your payment via the methods stated in (3), we will email confirmation of your booking with SPABREAKS.COM LTD. The confirmation will clearly state the balance to be paid and the date by which it is due. Please check the confirmation carefully to make sure that all your booking details are all correct. Contact your booking agent if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes. SPABREAKS.COM LTD reserves the right to make changes to and correct errors after bookings have been confirmed.




8. DRESS CODE

We cannot accept any responsibility in any ruling by the venue if you or any of your group is unable to use the leisure facilities or receive spa treatments due to inappropriate attire. Please check before you travel that your group is aware of the appropriate attire.




9. TREATMENT TIMES

Spa Venues reserve the right to alter confirmed treatment times. If your confirmed venue cancel your reservation or change your treatment time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.




10. OUR DESCRIPTIONS

The descriptions of the hotels and spas and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.

We describe our hotels in 3 categories; Leisure Break, Hotel Spa Break and Health Spa Venue.

Leisure Break venues - The venue has a range of leisure facilities and treatments, but is not a specialised spa.

Hotel Spa – The venue offers good accommodation and facilities to relax and unwind but is not a specialised spa.

Health Spa Venue - A venue offering the complete spa experience.




11. BEHAVIOUR

Throughout your booking with SPABREAKS.COM LTD you accept full liability for any damage or loss caused by you or any member of your group.




12. CANCELLATIONS

It is possible to cancel your spa break at any time up until 28 days prior to travel, providing that the person who originally booked the spa break sends us both written confirmation by email and ALSO speaks to a consultant on the phone to confirm this, the £20pp deposit will also be retained in this instance as an administration fee. Bookings cancelled with less than 28 days to go before travel will result in the loss of all monies paid at that time. Please note that in all cases of cancellation the £20 per person deposit is non refundable.

All bookings are subject to Spabreaks.com’s cancellation policy, Hotel cancellation policies are not applicable.




13. AMENDMENTS

Any changes to an existing booking that are made after receipt of booking confirmation will be charged at £25 per change and are subject to the hotel's individual amendment and cancellation policies.

For group bookings of 8 or more passengers there will be a £10 amendment fee applied for any reduction in the number of passengers attending the spa experience. This will be applied each time a reduction is made.




14. PRICE CHANGES

Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice.




15. VOUCHERS

15.1. CONTRACT

Spabreaks.com operates and manages the web site www.spabreaks.com and trades in the United Kingdom under the name and branding of Spabreaks.com. The contract for the gift voucher spa experience is between you and Spabreaks.com, but please note the fulfilment of the spa experience is by a third party supplier.

15.2. VOUCHER

All Vouchers are completely non-refundable from the date of purchase.

Vouchers must be used at the time of booking and can not be used to pay for final balances or outstanding amounts on pre-standing bookings.

Vouchers can not be redeemed within 48 hours of purchase

Vouchers that have a discount applied cannot be redeemed within 7 days of purchase. If you have a specific date it is advised to book this directly with our sales team on 0800 043 6600

The unique identification code/booking reference on your gift voucher must be given to Spabreaks.com before you can commence the booking. All vouchers are valid for six months; the expiry date is clearly stated on each voucher. If a voucher is not used before this time, the voucher is completely non-refundable and will no longer be valid.

A monetary voucher allows you to redeem against any packages at any of the venues listed on the Spabreaks.com website at the time of redemption. If there is any value left over from a package, this value can be used towards another package on the Spabreaks.com website provided it is used by the stated expiry date.

15.3. BOOKING

It is essential to contact Spabreaks.com to pre-arrange a date for your spa experience. If you arrive unannounced you will not be able to redeem the voucher and participate in the spa experience. Spabreaks.com recommends booking at least six to eight weeks in advance to ensure that dates are available before the expiry dates listed on the voucher. This is only a guideline and Spabreaks.com recommends you book as early as possible to avoid disappointment.

If a voucher is bought for a specific package and that package is unavailable on your required dates, the value of the voucher can be redeemed against any other available package on the Spabreaks.com website (subject to availability). Spabreaks.com does not have control of external availability and subsequently cannot offer a refund(s) of the cost of the voucher if your chosen spa package is unavailable.

15.4. EXPIRY DATE

The expiry date is clearly stated on the voucher and is non-negotiable.

15.5. CANCELLATIONS

a) Should a venue cancel a spa experience booking, Spabreaks.com will allow you to use your voucher at an alternative venue on our website.

b) If a client cancels within 28 days of travel then the entire value of the gift voucher will be lost. If a client cancels outside of the 28 days then the value of the gift voucher, minus a £20 per person cancellation fee will remain available to redeem.

15.6. LOSS OF VOUCHER

In the event of a lost voucher, Spabreaks.com can issue a new voucher for an administration fee of £25, subject to proof of purchase.

15.7. COMPLAINTS

The spa experience is fulfilled by the supplier and not Spabreaks.com. Spabreaks.com has made every effort to monitor the services of the supplier but Spabreaks.com does not provide any warranty or guarantee as to the supplier’s performance or safety standards. If you have a complaint during your spa experience, please bring it to the attention of the supplier as soon as possible so that they can address the issue immediately.

15.8. EXCLUSION OF LIABILITY

Whilst Spabreaks.com makes every effort to monitor the experience fulfilled by the supplier, any liability incurred by the customer or the recipient caused by the supplier’s negligence is the responsibility of the supplier and not Spabreaks.com.

Spabreaks.com shall not be liable for the death or personal injury of the customer, recipient or third party while undertaking any treatment or activity provided by the supplier.

Spabreaks.com shall have no liability for damage to property, consequential loss or expenses suffered, which includes but is not limited o loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.

15.9. STATUTORY RIGHTS

Nothing in these terms and conditions affects your statutory rights. These terms and conditions are subject to the law of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts.

15.10. VOUCHER CODES

SB10 voucher codes: This voucher cannot be used in conjunction with any other offers and only one voucher may be redeemed per booking. This voucher can only be used for overnight spa break packages and cannot be used for day spa bookings.

SB20 voucher codes: This voucher cannot be used in conjunction with any other offers and only one voucher may be redeemed per booking. This voucher can only be used for overnight spa break packages and cannot be used for day spa bookings.

Group incentive vouchers distributed for bookings of 8 or more during promotional periods can only be used for overnight spa break packages and cannot be used for day spa bookings.

15.11. MEDICAL CONDITIONS

Due to the nature of some of the spa experiences offered by Spabreaks.com, participating in certain treatment or activities may be harmful to your health. Therefore, the recipient of the voucher must notify the sales consultant at Spabreaks.com of any relevant medical conditions before booking a spa experience. They must also inform a representative at the venue before commencing any spa related activities or treatments of any medical conditions likely to affect them.

For cancer suffers or those undertaking chemotherapy we have dedicated recovery retreats with packages and treatments specially designed. Please ask a member of our team for further details.

If you have special requirements please ask a member of our team for further information on our accessible spas which highlight venues with facilities catering to a whole range of disabilities from impaired hearing and vision to mobility; and also offer spa packages where carers can join customers on a spa day and use the facilities free of charge.

16. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

A passport is necessary to travel to all European countries. Most European countries enjoy the same level of medical service as Great Britain however SPABREAKS.COM LTD recommends all clients to obtain from their local DHSS office a copy of the booklet "Protect Your Health Abroad" the form E111 for presentation when seeking medical assistance abroad. The E111 entitles you; your spouse and your dependants to Free State provided or reduced cost emergency treatment. All passengers entering the USA from the UK now require a MRP (Machine Readable Passport).

17. INSURANCE

SPABREAKS.COM LTD recommends you undertake travel insurance.




18. SPECIAL REQUESTS AND MEDICAL PROBLEMS

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.

Due to the nature of some of the spa experiences offered by Spabreaks.com, participating in certain treatment or activities may be harmful to your health. Therefore, the recipient of the voucher must notify the sales consultant at Spabreaks.com of any relevant medical conditions before booking a spa experience. They must also inform a representative at the venue before commencing any spa related activities or treatments of any medical conditions likely to affect them.




19. COMPLAINTS

SPABREAKS.COM LTD acts as an agent for each hotel. If you have a complaint or experience any problems during your holiday please inform the hotel immediately during your spa holiday. We recommend that you speak to the Hotel or Spa General Manager and take the matter up with him/her directly. If you do not reach an acceptable conclusion during your spa holiday please notify us in writing by letter within two weeks of your date of departure.

Customer Service Dept
Spabreaks.com Limited
1st Floor, Clerks Court
18-20 Farringdon Lane
London
EC1R 3AU

Please note: All complaints must be made in writing and sent to the address above. Complaints cannot be dealt with over the phone or by email.




20. LIABILITY

If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 28 days of your departure date. We cannot accept any liability for the arrangements you have booked. Any assistance provided in resolving a complaint in relation to any Resort booking is provided on a goodwill basis and in our capacity as agent. If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.

Whilst Spabreaks.com makes every effort to monitor the experience fulfilled by the supplier, any liability incurred by the customer or the recipient caused by the supplier’s negligence is the responsibility of the supplier and not Spabreaks.com.

Spabreaks.com shall not be liable for the death or personal injury of the customer, recipient or third party while undertaking any treatment or activity provided by the supplier.

Spabreaks.com shall have no liability for damage to property, consequential loss or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.




21. EXTRAS

Please note that all extra's consumed on site such as Food, Drink, Entertainment, additional Spa Treatments and Transport must be paid for by you and your booking with SPABREAKS.COM LTD only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package.




22. CHANGES AND CANCELLATIONS BY US

SPABREAKS.COM LTD. reserves the right to make changes to and correct errors on our website and in our brochure both before and after bookings have been confirmed.




23. FORCE MAJEURE

SPABREAKS.COM LTD will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.




24. OUR RESPONSIBILITY

SPABREAKS.COM LTD endeavour to make sure that all parts of the holiday are arranged, performed or provided with expertise and care. Our liability in all our bookings shall be limited to a maximum of the cost of your booking with SPABREAKS.COM LTD.




25. ENGLISH LAW

Your booking with SPABREAKS.COM and all matters arising out of it are governed by English Law.