Terms & Conditions
Terms & Conditions
- ACCURACY AND INFORMATION
- SPABREAKS.COM PAYMENT TERMS
- ACCEPTED FORMS OF PAYMENTS
- PRICE
- BOOKING CONFIRMATION
- DRESS CODE
- TREATMENT TIMES
- OUR DESCRIPTIONS
- BEHAVIOUR
- CANCELLATIONS / AMENDMENTS
- PRICE CHANGES
- PASSPORTS, VISAS AND HEALTH REQUIREMENTS
- INSURANCE
- SPECIAL REQUESTS AND MEDICAL PROBLEMS
- COMPLAINTS
- LIABILITY
- EXTRAS
- CHANGES AND CANCELLATIONS BY US
- FORCE MAJEURE
- OUR RESPONSIBILITY
- ENGLISH LAW
1. ACCURACY AND INFORMATION
SPABREAKS.COM LTD has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday.
2. SPABREAKS.COM LTD PAYMENT TERMS
A deposit of £20 per person must be paid at the time of booking to secure a booking. We may also be required to ask for additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking.
UK and Ireland Bookings: The balance of your booking must be paid no later than one calendar month before the date your contracted break is due to commence.
Rest of the World Bookings: The balance of your booking must be paid no later than 6 weeks before the date your contracted break is due to commence.
In some cases bookings may require full payment more than six weeks in advance of your spa holiday, however this will be clearly advised to you at the time of booking. Bookings made less than 6 weeks before your date of arrival must be paid in full at the time of booking. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.
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3. ACCEPTED FORMS OF PAYMENTS
SPABREAKS.COM LTD accepts the following forms of payment:
(i) Credit/debit cards - Visa, MasterCard, Maestro, Switch, Electron, Solo and Delta. Please note that all payments made by credit card carry a 2.5% handling charge. Debit cards do not carry a handling charge.
(ii) Personal/company cheques made payable to "SPABREAKS.COM LTD”.
(iii) Bank Transfers are accepted on balances over £1000.
(iv) American Express - all payments made by American Express carry a 3.5% handling charge.
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4. PRICE
All prices quoted by SPABREAKS.COM are per person and based on twin/double occupancy. Single rooms are available at all hotels however they often carry a supplement. We reserve the right to increase the price of any spa holiday advertised on our website. Spa Treatments included in all our spa holidays are deemed as complimentary.
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5. BOOKING CONFIRMATION
On receipt of your payment via the methods stated in (3), we will email confirmation of your booking with SPABREAKS.COM LTD. The confirmation will clearly state the balance to be paid and the date by which it is due. Please check the confirmation carefully to make sure that all your booking details are all correct. Contact your booking agent if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes. SPABREAKS.COM LTD reserves the right to make changes to and correct errors after bookings have been confirmed.
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6. DRESS CODE
We cannot accept any responsibility in any ruling by the venue if you or any of your group is unable to use the leisure facilities or receive spa treatments due to inappropriate attire. Please check before you travel that your group is aware of the appropriate attire.
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7. TREATMENT TIMES
Spa Venues reserve the right to alter confirmed treatment times. If your confirmed venue cancel your reservation or change your treatment time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.
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8. OUR DESCRIPTIONS
The descriptions of the hotels and spas and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.
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9. BEHAVIOUR
Throughout your booking with SPABREAKS.COM LTD you accept full liability for any damage or loss caused by you or any member of your group.
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10. CANCELLATIONS / AMENDMENTS
It is possible for you to change numbers or cancel your holiday at any time provided that the person who originally booked the holiday sends us written notice by letter or email (sent directly to their booking agent). There is a £20 cancellation fee per person. Cancellations after final balance has been paid to SPABREAKS.COM LTD will result in loss of all monies paid or due at that time.
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11. PRICE CHANGES
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice.
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12. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
A passport is necessary to travel to all European countries. Most European countries enjoy the same level of medical service as Great Britain however SPABREAKS.COM LTD recommends all clients to obtain from their local DHSS office a copy of the booklet "Protect Your Health Abroad" the form E111 for presentation when seeking medical assistance abroad. The E111 entitles you; your spouse and your dependants to Free State provided or reduced cost emergency treatment. All passengers entering the USA from the UK now require a MRP (Machine Readable Passport).
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13. INSURANCE
SPABREAKS.COM LTD recommends you undertake travel insurance.
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14. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.
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15. COMPLAINTS
SPABREAKS.COM LTD acts as an agent for each hotel. If you have a complaint or experience any problems during your holiday please inform the hotel immediately during your spa holiday. We recommend asking to speak to the Hotel or Spa General Manager and taking up the matter with them. If an acceptable conclusion is not reached during your spa holiday please notify us in writing by letter or email within one calendar month of your date of departure.
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16. LIABILITY
If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 28 days of your departure date. We cannot accept any liability for the arrangements you have booked. Any assistance provided in resolving a complaint in relation to any Resort booking is provided on a goodwill basis and in our capacity as agent. If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.
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17. EXTRAS
Please note that all extra's consumed on site such as Food, Drink, Entertainment, additional Spa Treatments and Transport must be paid for by you and your booking with SPABREAKS.COM LTD only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package.
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18. CHANGES AND CANCELLATIONS BY US
SPABREAKS.COM LTD. reserves the right to make changes to and correct errors on our website and in our brochure both before and after bookings have been confirmed.
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19. FORCE MAJEURE
SPABREAKS.COM LTD will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.
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20. OUR RESPONSIBILITY
SPABREAKS.COM LTD endeavour to make sure that all parts of the holiday are arranged, performed or provided with expertise and care. Our liability in all our bookings shall be limited to a maximum of the cost of your booking with SPABREAKS.COM LTD.
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21. ENGLISH LAW
Your booking with SPABREAKS.COM and all matters arising out of it are governed by English Law.
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