Travel advice from

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Customer Service Update

Following the government’s announcement on Thursday the 9th of July, we are delighted to confirm that spas in England will be able to reopen their doors from Monday the 13th of July. Many spas will be operating a phased reopening. All of the relevant reopening dates and individual facility information can be found on each spa’s venue page across

Spas in England are now permitted to open their outdoor pools, outdoor hydrotherapy pools and outdoor Jacuzzis from Monday 13th of July. Spas will also be able to resume treatments from this date with a refined treatment menu, excluding any facial treatments. Indoor pools, hydrotherapy pools, hot tubs, plunge pools and gyms are set to reopen on Saturday 25th of July. Sauna, steam and thermal facilities will remain unavailable until further notice.

Spas in Scotland will begin offering treatments from Wednesday 22nd of July. Further information on the reopening of spas across the rest of the UK will be provided as soon as possible.

Hotels began reopening from the 4th of July. Our Simply Escape collection of hotel breaks has a fantastic range of hotel getaways, to ensure you’re still able to take a well-deserved break even if your desired spa isn’t open just yet.

All new bookings are covered by our Book with Confidence guarantee. If your booking is affected by extended periods of spa closure, we will reallocate your booking to a new date free of charge.

If you have any queries regarding an existing booking or would like any further guidance on the spas reopening timeline, please contact us on

Very best wishes, The Team

This travel advice was reviewed on 10/07/20

Frequently Asked Questions

Can I amend my booking - including changing the date?

Yes. All bookings, whether made in the past or from today onwards can change the date of travel to the same venue without cost* or penalty. We ask that you give us sufficient notice before your booked arrival time**. We will happily transfer all monies paid to alternative dates at the same venue and will waive any administration charges. This “Book with Confidence” promise remains in place until further notice. This money will be held in credit for you to make a new booking for a period of twelve months. If you wish to reduce the number of people in your booking, this will be treated as a cancellation of those passengers, subject to our usual terms and conditions.

*If you amend your booking to a more expensive travel date we will ask you to pay the difference in price. If your new travel date is cheaper than that already booked we will of course refund you the difference. All administration fees will be waived.

*The vast majority of spas are accepting this amendment policy. We will let you know if your venue is not accepting these terms. Group bookings made for 4 or more passengers will need to discuss their arrangements with us directly.

Does my travel insurance cover me for cancellations as a result of Coronavirus?

This is something that you will need to check with your insurance company directly. You may also have some element of insurance cover from your credit card provider if applicable.

I’ve got a voucher that is about to expire - can I extend it’s validity?

Yes. We will be happy to extend the validity if it's due to expire imminently and your desired spa is currently uncontactable. Please be aware that you are not required to travel before the voucher expires, the voucher just needs to be redeemed against a booking before this date.

Please email to arrange this extension.

Once a voucher has expired we will not be able to reactivate it.

Contact us

If you would like to speak to a member of our customer service team regarding an upcoming booking, please call 0800 043 6600 or email

Please note amendment requests will be prioritised in order of original travel date. 

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