England Government Advice
Spas in England are now permitted to reopen for spa days. Please note saunas and steam rooms are currently closed and guests may only attend with members of their household or support bubble until 17th May. Food and beverage facilities will be restricted to takeaway or outdoor seating, where available, until this date.
From 17th May, spas and hotels will reopen for overnight spa breaks. Remaining facilities will be permitted to reopen, food and drink can be consumed inside and guests will be able to meet in a group of up to 6 or with 1 other household.
Once spas have reopened certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.
Has your booking been affected?
Don’t worry - but please don’t call us. Your booking is fully protected by our Book With Confidence Guarantee. As soon as we know that your booking will be affected we will email you with a Spa Credit.
If your booking has been affected by spa closures, we will automatically issue you with a spa credit, valid until 31st October 2021. This will allow you to make a booking for any available date in the future - right up to December 2022. As you can imagine we are dealing with a lot of changes and working in difficult circumstances, so it will be hard to get through to our team. Please wait for this email and your personal Spa Credit Code. Thanks for your patience, and thanks once again for choosing Spabreaks.com.
If you already have a Spa Credit Code you can redeem this by simply entering your code at the checkout. For more information, see our Spa Credit redemption guide.
Unsure whether you have a gift voucher or spa credit? Spa credit codes will begin with SC. Gift voucher codes will begin with an X- or Y-.
Wales Government Advice
Spas in Wales are now permitted to open. Please note steam rooms remain unavailable until 17th May.
Certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.
Scotland Government Advice
Spas in Scotland are now permitted to reopen. Saunas, steam rooms and facial treatments remain unavailable. Certain facilities may require pre-booked slots. We advise checking the package details carefully at time of booking.
Northern Ireland Government Advice
Spas in Northern Ireland are now permitted to open for treatments. Hotel stays are currently due to resume from 24th May. We will continue to take bookings for future dates. All new bookings made are covered by our Book With Confidence Guarantee.
If you have any queries regarding an existing booking or would like any further guidance on the spas reopening timeline, please contact us on email@example.com.
Very best wishes, The Spabreaks.com Team
This travel advice was reviewed on 05/05/21
- My gift voucher is due to expire between now and the end of April 2021, can I extend it?
Whilst there is ongoing disruption to spas, we recognise that it can be hard to make firm plans and are happy to extend gift vouchers that are due to expire between now and the end of April in 2021.
If you would like to extend the validity of a gift voucher that is due to expire between now and the end of April 2021, please email us before the expiry date at firstname.lastname@example.org. Please include your voucher code (beginning with an X or Y) and we will extend your voucher for a further period. This will allow you to make a booking for any date in the future - right up to December 2022. This will also apply to vouchers that have been extended once before.
Please note once a voucher has expired we will not be able to reactivate it.
- I’ve got a booking between the 12th April and the 17th May. Will this be affected?
During this period spas in England are able to reopen, but hotels must remain closed. We anticipate that some spas will open, whilst others will remain closed until their hotel operations can reopen. As soon as we know that your booking will be affected, we will let you know. If you would rather avoid this uncertainty we will happily rearrange your booking for another date now. Please email email@example.com to rearrange your travel date.
- Can I extend my Spa Credit?
To allow a little extra time to rebook, we have automatically extended the validity of all Spa Credits to 31st October 2021. You do not need to do anything. This extension will allow you to make a booking for any date in the future - right up to December 2022.
- I’ve got a booking for a spa during the lockdown period. What happens now?
Don’t worry. Your booking is covered by our Book With Confidence Guarantee. We will email you a unique Spa Credit code, which will allow you to make a new booking, at a venue and date to suit you.
If you had already been issued a Spa Credit that was due to expire, we have automatically extended the validity to 31st October 2021. You do not need to do anything. This extension will allow you to make a booking for any date in the future - right up to December 2022.
- What if my new booking is subsequently affected by lockdowns or other restrictions.
No need to worry. We will help you to remake your booking as many times as required, until you get the spa break you deserve!
- How do I redeem a Spa Credit?
Simply visit Spabreaks.com, choose your ideal date, location and spa package and enter the code at the checkout stage. If your new booking is more expensive than your original, you will be required to pay the balance.
- My booking isn’t directly affected by the current lockdown - Can I amend my booking - including changing the date?
Yes. All bookings, whether made in the past or from today onwards can change the date of travel to the same venue without cost* or penalty. We ask that you give us sufficient notice before your booked arrival time**. We will happily transfer all monies paid to alternative dates at the same venue and will waive any administration charges. This “Book with Confidence” promise remains in place until further notice.
*If you amend your booking to a more expensive travel date we will ask you to pay the difference in price. If your new travel date is cheaper than that already booked we will of course refund you the difference. All administration fees will be waived.
*The vast majority of spas are accepting this amendment policy. We will let you know if your venue is not accepting these terms. Group bookings made for 4 or more passengers will need to discuss their arrangements with us directly.
- Does my travel insurance cover me for cancellations as a result of Coronavirus?
This is something that you will need to check with your insurance company directly. You may also have some element of insurance cover from your credit card provider if applicable.
If you would like to speak to a member of our customer service team regarding an upcoming booking, please email firstname.lastname@example.org.Contact us