England Government Advice
Spas and hotels in England are now permitted to open. Certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.
Has your booking been affected?
Don’t worry - but please don’t call us. Your booking is fully protected by our Book With Confidence Guarantee. As soon as we know that your booking will be affected we will email you with a Spa Credit.
If your booking has been affected by spa closures, we will automatically issue you with a spa credit, valid until 31st October 2021. This will allow you to make a booking for any available date in the future - right up to December 2022. As you can imagine we are dealing with a lot of changes and working in difficult circumstances, so it will be hard to get through to our team. Please wait for this email and your personal Spa Credit Code. Thanks for your patience, and thanks once again for choosing Spabreaks.com.
If you already have a Spa Credit Code you can redeem this by simply entering your code at the checkout. For more information, see our Spa Credit redemption guide.
Unsure whether you have a gift voucher or spa credit? Spa credit codes will begin with SC. Gift voucher codes will begin with an X- or Y-.
Wales Government Advice
Spas and hotels in Wales are now permitted to open. Certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.
Scotland Government Advice
Spas and hotels in Scotland are now permitted to reopen. Certain facilities may require pre-booked slots. We advise checking the package details carefully at time of booking.
Northern Ireland Government Advice
Spas and hotels in Northern Ireland are now permitted to open. Certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.
Very best wishes, The Spabreaks.com Team
This travel advice was reviewed on 01/06/21
- My gift voucher is due to expire, can I extend it?
If you would like to extend the validity of a gift voucher that is due to expire, please email us before the expiry date at email@example.com to request an extension. Our team will review your request and be in touch as soon as possible.
Please include your voucher code (beginning with an X or Y).
Please note once a voucher has expired we will not be able to reactivate it.
- Can I extend my Spa Credit?
To allow a little extra time to rebook, we have automatically extended the validity of all Spa Credits to 31st October 2021. You do not need to do anything. This extension will allow you to make a booking for any date in the future - right up to December 2022.
- What if my new booking is subsequently affected by lockdowns or other restrictions.
No need to worry. We will help you to remake your booking as many times as required, until you get the spa break you deserve!
- How do I redeem a Spa Credit?
Simply visit Spabreaks.com, choose your ideal date, location and spa package and enter the code at the checkout stage. If your new booking is more expensive than your original, you will be required to pay the balance.
- Does my travel insurance cover me for cancellations as a result of Coronavirus?
This is something that you will need to check with your insurance company directly. You may also have some element of insurance cover from your credit card provider if applicable.
If you would like to speak to a member of our customer service team regarding an upcoming booking, please email firstname.lastname@example.org.Contact us