Travel advice from Spabreaks.com

Check below for regular updates

Customer Service Update

Has your booking been affected?

Don’t worry - but please don’t call us. Your booking is fully protected by our Book With Confidence Guarantee. As soon as we know that your booking will be affected we will email you with a Spa Credit. 

If your Spa Credit was due to expire in December 2020, we have automatically extended the validity to 31st March 2021. You do not need to do anything. This extension will allow you to make a booking for any date in the future - right up to December 2022. (This does not apply for gift vouchers - click here for more information on redeeming your gift voucher)

If your booking was affected by the announcement on the 4th January 2021, we will automatically issue you with a spa credit, valid until 31st October 2021. This will allow you to make a booking for any date in the future - right up to December 2022.

As you can imagine we are dealing with a lot of changes and working in difficult circumstances, so it will be hard to get through to our team. Please wait for this email and your personal Spa Credit Code. Thanks for your patience, and thanks once again for choosing Spabreaks.com.

Unsure whether you have a gift voucher or spa credit? Spa credit codes will begin with SC. Gift voucher codes will begin with an X.

England Government Advice

From midnight 4th January England will be placed under lockdown until February 15th. Therefore, all spas must close until 16th February 2021. Once out of lockdown, localised tier restrictions may apply to certain areas. Please check the status of your chosen spa carefully before travelling. The tiers and associated restrictions are due to be reviewed on the 15th February.

You can find out which areas of the country are in each tier here.

Wales Government Advice

The whole of Wales is now in Alert Level 4. This means that all spas in Wales are currently closed. Travel restrictions are also in place. The alert levels will be reviewed every three weeks. You can see the latest advice here.

Scotland Government Advice

From midnight 4th January Scotland will be placed under lockdown until January 31st. Therefore, all spas must close until 1st February 2021. Once out of lockdown, localised tier restrictions may apply to certain areas. You will be able to see how the restrictions vary between the tiers and which tier applies to your destination here.

Northern Ireland Government Advice

Additional restrictions have been placed across Northern Ireland and will take place from 26th December 2020. As a result, spas will be closed from this date.

If you have any queries regarding an existing booking or would like any further guidance on the spas reopening timeline, please contact us on customerservice@spabreaks.com.

Very best wishes, The Spabreaks.com Team

This travel advice was reviewed on 04/01/21

Frequently Asked Questions

My voucher is due to expire in January or February 2021, can I extend it?

Whilst there is ongoing disruption to spas, we recognise that it can be hard to make firm plans and are happy to extend gift vouchers that are due to expire in January or February 2021.

If you would like to extend the validity of a gift voucher that is due to expire in January or February 2021, please email us before the expiry date at vouchers@spabreaks.com. Please include your voucher code (beginning with an X) and we will extend your voucher to be valid until 31st March 2021. This will allow you to make a booking for any date in the future - right up to December 2022. This will also apply to vouchers that have been extended once before.

Please note once a voucher has expired we will not be able to reactivate it.

Do we know how long these restrictions will last?

Sadly not. We are monitoring the latest government advice daily and keeping in constant dialogue with our spa partners. If you have a booking for a future date, that has not been directly affected yet, please don’t worry. We will happily help you make alternative plans as part of our Book With Confidence Guarantee. Just email us at customerservice@spabreaks.com with your booking reference and we will issue you with a spa credit.

Can I amend a booking for a date that has not yet been restricted?

Yes. If you have a booking for a date that you think may become restricted, we will happily issue you with a spa credit now. Just email us at customerservice@spabreaks.com and we will issue you with a spa credit. You can then use this to make a new booking for any spa and on any date in the future. We anticipate that once spas reopen, demand is going to be extremely high, so recommend early booking wherever possible.

My spa credit was due to expire in December 2020, can I extend it?

If your Spa Credit was due to expire in December 2020, we have automatically extended the validity to 31st March 2021. You do not need to do anything. This extension will allow you to make a booking for any date in the future - right up to December 2022.

If your booking was affected by the announcement on the 4th January 2021, we will automatically issue you with a spa credit, valid until 31st October 2021.

I’ve got a booking for a spa during the lockdown period. What happens now?

Don’t worry. Your booking is covered by our Book With Confidence Guarantee. We will email you a unique Spa Credit code over the next few days, which will allow you to make a new booking, at a venue and date to suit you.

If you had already been issued a Spa Credit that was due to expire in December 2020, we have automatically extended the validity to 31st March 2021. You do not need to do anything. This extension will allow you to make a booking for any date in the future - right up to December 2022.

If your booking was affected by the announcement on the 4th January 2021, we will automatically issue you with a spa credit, valid until 31st October 2021. This will allow you to make a booking for any date in the future - right up to December 2022.

What if my new booking is subsequently affected by lockdowns or other restrictions.

No need to worry. We will help you to remake your booking as many times as required, until you get the spa break you deserve!

How do I redeem a Spa Credit?

Simply visit Spabreaks.com, choose your ideal date, location and spa package and enter the code at the checkout stage. If your new booking is more expensive than your original, you will be required to pay the balance.

View the full Book with Confidence terms and conditions.

My booking isn’t directly affected by the current lockdown - Can I amend my booking - including changing the date?

Yes. All bookings, whether made in the past or from today onwards can change the date of travel to the same venue without cost* or penalty. We ask that you give us sufficient notice before your booked arrival time**. We will happily transfer all monies paid to alternative dates at the same venue and will waive any administration charges. This “Book with Confidence” promise remains in place until further notice.

*If you amend your booking to a more expensive travel date we will ask you to pay the difference in price. If your new travel date is cheaper than that already booked we will of course refund you the difference. All administration fees will be waived.

*The vast majority of spas are accepting this amendment policy. We will let you know if your venue is not accepting these terms. Group bookings made for 4 or more passengers will need to discuss their arrangements with us directly.

Does my travel insurance cover me for cancellations as a result of Coronavirus?

This is something that you will need to check with your insurance company directly. You may also have some element of insurance cover from your credit card provider if applicable.