Travel advice from

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Customer Service Update

At lunchtime on the 31st July, the Prime Minister announced a delay to the planned removal of all restrictions to spa treatments. This means that the provision of facial treatments and the use of thermal therapies such as saunas and steam rooms will no longer be available from the 1st August as originally planned.

Other spa treatments, including massages, manicures & pedicures and facilities such as swimming pools, hot tubs, lounges and spa gardens remain available and are unaffected by this latest announcement.

Please note that some spas are operating on limited availability and insisting on prebooked times for all treatments and pool access in order to provide the highest levels of safety and reassurance.

The decision to resume the provision of facial treatments and thermal facilities is due to be reviewed on the 15th August. We will keep all of the information we provide as up to date as we possibly can.

After receiving authorisation from the government, many spas began reopening their doors from Monday the 13th of July. At present, spas in England are permitted to open all swimming pools, Jacuzzis, hydrotherapy pools, hot tubs, plunge pools and gyms - both inside and outside. Refined treatment menus are on offer, excluding any facial treatments. At the earliest date of Saturday the 15th of August, all thermal facilities including steam rooms and saunas may begin reopening, with facials resuming on the same date. This is subject to ongoing review.

Spas in Scotland began offering treatments on the 22nd of July. Spas in Wales also began offering treatments from the 27th of July.

Many spas will be operating a phased reopening. All of the relevant reopening dates and individual facility information can be found on each spa’s venue page across

Hotels began reopening from the 4th of July. Our Simply Hotel Break collection has a fantastic range of hotel getaways, to ensure you’re still able to take a well-deserved break even if your desired spa isn’t open just yet.

All new bookings are covered by our Book with Confidence guarantee. If your booking is affected by extended periods of spa closure, we will reallocate your booking to a new date free of charge.

If you have any queries regarding an existing booking or would like any further guidance on the spas reopening timeline, please contact us on

Very best wishes, The Team

*All reopening dates are subject to the individual spa's policies.

This travel advice was reviewed on 31/07/20

Frequently Asked Questions

Can I amend my booking - including changing the date?

Yes. All bookings, whether made in the past or from today onwards can change the date of travel to the same venue without cost* or penalty. We ask that you give us sufficient notice before your booked arrival time**. We will happily transfer all monies paid to alternative dates at the same venue and will waive any administration charges. This “Book with Confidence” promise remains in place until further notice. This money will be held in credit for you to make a new booking for a period of twelve months. If you wish to reduce the number of people in your booking, this will be treated as a cancellation of those passengers, subject to our usual terms and conditions.

*If you amend your booking to a more expensive travel date we will ask you to pay the difference in price. If your new travel date is cheaper than that already booked we will of course refund you the difference. All administration fees will be waived.

*The vast majority of spas are accepting this amendment policy. We will let you know if your venue is not accepting these terms. Group bookings made for 4 or more passengers will need to discuss their arrangements with us directly.

Does my travel insurance cover me for cancellations as a result of Coronavirus?

This is something that you will need to check with your insurance company directly. You may also have some element of insurance cover from your credit card provider if applicable.

I’ve got a voucher that is about to expire - can I extend it’s validity?

Yes. We will be happy to extend the validity if it's due to expire imminently and your desired spa is currently uncontactable. Please be aware that you are not required to travel before the voucher expires, the voucher just needs to be redeemed against a booking before this date.

Please email to arrange this extension.

Once a voucher has expired we will not be able to reactivate it.

Should I still travel as planned?

Yes. The hotel you have chosen will still offer you a warm welcome and a relaxing restorative stay. It is only the provision of facials and heat/steam therapies that has been affected by this announcement

Will I be able to use the swimming pools?

Yes, Swimming pools are not affected by this latest announcement. Please note though that some hotels are only offering prebooked time slots for the use of pools. This is to give you the most reassuring and relaxing experience possible – just don’t forget to book your time.

When will facials and thermal/steam facilities become available?

There is no set date at the moment, however the government will be reciewing this decision by the 15th August. We will update all of our information as soon as we know more.

Do you offer any breaks that don't include spa treatments?

We have a range of Simply Escape Hotel breaks that offer all the benefits of a relaxing break away, without spa treatments included, in some of the most inspiring and relaxing locations. You can see the full range here.

Will you help me make alternative arrangements?

Yes we will. We pride ourselves on our expertise and knowledge of all of our venues. Our team of spa experts will happily work with you to make any alternative arrangements with the spa of your choice.

Contact us

If you would like to speak to a member of our customer service team regarding an upcoming booking, please call 0800 043 6600 or email

Please note amendment requests will be prioritised in order of original travel date. 

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