Travel advice from

Check below for regular updates

Customer Service Update

Book with Confidence

Whilst different nations introduce and amend their Covid-19 regulations, the one constant source of reassurance is the Book With Confidence Guarantee. This means that if you are unable to enjoy the spa experience you hoped for as a result of Covid-19 restrictions - you won’t lose out. Full details can be found here.

England Lockdown

Spas in England are permitted to reopen from the 2nd of December. Certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.

Please ensure you are familiar with any localised restrictions that may affect your ability to visit your chosen spa.

Wales Circuit Break

Spas in Wales were permitted to reopen on Monday the 9th of November following their temporary Fire Break lockdown. Please note some spas and hotels may remain closed for an extended period and reopen at a later date.

Hotel bars will close at 10pm and masks will be required when moving around public areas. Saunas and steam rooms remain unavailable. Certain facilities may also require pre-booked slots. We advise checking package details carefully at time of booking.

Please ensure you are familiar with any localised restrictions that may affect your ability to visit your chosen spa. 

Scotland Tier System

Scotland’s 5 Tier System was introduced from the 2nd November. This system enforces different rules for hospitality, travel and socialising according to the tier where you live or where the spa is located.

You will be able to see how the restrictions vary between the tiers and which tier applies to your destination here.

Please ensure you are familiar with any localised restrictions that may affect your ability to visit your chosen spa

England Tier System

On Thursday 26th November the new 3 tier system for England was announced. Here is our summary of how it affects spa operations. Please check the status of your chosen spa carefully before travelling.

Tier 1: Spas are permitted to open. All treatments and facilities are available. High levels of covid hygiene protocols. Hotels remain open. Stay and socialise with up to six people indoors and outdoors.

Tier 2: Spas are permitted to open. All treatments and facilities are available. High levels of covid hygiene protocols. Hotels remain open. Travel with your household or support bubble only.

Tier 3: Spas are permitted to open. Hotels will be closed. Some outdoor exercise may be possible, subject to rule of 6. Indoor exercise classes will be prohibited.

You can find out which areas of the country are in each tier here.

General guidance for spa experiences

As we continue to see new and localised social restrictions being imposed to mitigate the spread of Covid-19, some spa venues are either closing or withdrawing some of their facilities, or restricting who can stay with them. Some regions also have travel restrictions in place preventing people travelling for any reason other than for work.

When temporary closures are not in place, the following information indicates the general guidelines:

  • Spas in England are permitted to open all pools, hydrotherapy pools, hot tubs, plunge pools and gyms - both inside and outside. All treatments are now able to resume, including facials. Saunas and Steam rooms are once again able to open.
  • Spas in Northern Ireland are permitted to open all pools, hot tubs, gyms, saunas and steam rooms.
  • Spas in Scotland are permitted to reopen for treatments, excluding facials. Indoor facilities remain closed until further notice, with the exception of pools and gyms which were able to reopen from the 31st of August.
  • Spas in Wales began offering treatments from Monday 27th of July. Indoor pools and gyms began reopening from Monday August 10th.

Some spas are operating on limited availability and introducing pre-booked times for all treatments, thermal areas and pool access in order to provide the highest levels of safety and reassurance. Therefore, please check the details of your chosen spa and package carefully before confirming your booking.

Please bring a mask or suitable face covering for use when checking in to your hotel and spa area. You may also need it for other public areas of the hotel.

If you have any queries regarding an existing booking or would like any further guidance on the spas reopening timeline, please contact us on

Very best wishes, The Team

*All reopening dates are subject to the individual spa's policies.

This travel advice was reviewed on 30/11/20

Frequently Asked Questions

The lockdown period in England starts on the 5th November. Can I still travel before then?

Yes. Provided that you are not due to be staying overnight on Wednesday the 4th November, your booking can go ahead as planned. Please check directly with your spa venue before you travel though, as some hotels and spas may choose to close sooner. If you would prefer, we will be able to move your booking to a later date.

I’ve got a booking for a venue in England during the lockdown period. What happens now?

Don’t worry. Your booking is covered by our Book With Confidence Guarantee. We will email you a unique Spa Credit code over the next few days, which will allow you to make a new booking, at a venue and date to suit you. This code will give you until March 31st 2021 to remake your booking - with a travel date for any time before the end of 2022. So there is no rush - however we do recommend booking as soon as possible, as we know demand will be high.

What if my new booking is subsequently affected by lockdowns or other restrictions.

No need to worry. We will help you to remake your booking as many times as required, until you get the spa break you deserve!

How do I redeem a Spa Credit?

Simply visit, choose your ideal date, location and spa package and enter the code at the checkout stage. If your new booking is more expensive than your original, you will be required to pay the balance.

View the full Book with Confidence terms and conditions.

Does the Tier system affect spa operations?

Not directly. Spa venues are able to operate as before, with the same high standards of safety and hygiene to ensure everyone’s safety. The only new restriction in England is that in Tier 2 areas, it is no longer permitted for people from different households to socialise together indoors.

What happens if my booking might be affected by new local lockdows?

Don’t worry. The Book With Confidence Guarantee applies to all new and existing bookings. Please remember to check for any restrictions that might affect your planned spa experience, both at home or in your destination.

The latest information can be found here:

For England

For Scotland

For Wales

For Northern Ireland

My booking isn’t directly affected by the current lockdown - Can I amend my booking - including changing the date?

Yes. All bookings, whether made in the past or from today onwards can change the date of travel to the same venue without cost* or penalty. We ask that you give us sufficient notice before your booked arrival time**. We will happily transfer all monies paid to alternative dates at the same venue and will waive any administration charges. This “Book with Confidence” promise remains in place until further notice.

*If you amend your booking to a more expensive travel date we will ask you to pay the difference in price. If your new travel date is cheaper than that already booked we will of course refund you the difference. All administration fees will be waived.

*The vast majority of spas are accepting this amendment policy. We will let you know if your venue is not accepting these terms. Group bookings made for 4 or more passengers will need to discuss their arrangements with us directly.

Does my travel insurance cover me for cancellations as a result of Coronavirus?

This is something that you will need to check with your insurance company directly. You may also have some element of insurance cover from your credit card provider if applicable.

I’ve got a voucher that is about to expire - can I extend it’s validity?

Yes. We will be happy to extend the validity if it's due to expire imminently and your desired spa is currently uncontactable. Please be aware that you are not required to travel before the voucher expires, the voucher just needs to be redeemed against a booking before this date.

Please email to arrange this extension.

Once a voucher has expired we will not be able to reactivate it.

I've seen the latest government advice about groups of more than six not being allowed to meet socially. How does this affect my group booking?

If your group booking is due to travel imminently please contact us and we will discuss your options and help you make alternative arrangements. If your booking is for some time in the future we recommend a "wait and see" approach. Please rest assured that our Book With Confidence guarantee will protect you. If you are unable to travel as planned, we will help to make alternative arrangements for you.

Will you help me make alternative arrangements?

Yes we will. We pride ourselves on our expertise and knowledge of all of our venues. Our team of spa experts will happily work with you to make any alternative arrangements with the spa of your choice.