-
My gift voucher is due to expire between now and the end of April 2021, can I extend it?
Whilst there is ongoing disruption to spas, we recognise that it can be hard to make firm plans and are happy to extend gift vouchers that are due to expire between now and the end of April in 2021.
If you would like to extend the validity of a gift voucher that is due to expire between now and the end of April 2021, please email us before the expiry date at vouchers@spabreaks.com. Please include your voucher code (beginning with an X or Y) and we will extend your voucher for a further period. This will allow you to make a booking for any date in the future - right up to December 2022. This will also apply to vouchers that have been extended once before.
Please note once a voucher has expired we will not be able to reactivate it.
-
What will I get with a voucher by post?
Post a spa gift voucher to your special someone and they will receive a smartly packaged gift card, accompanied by a message of your choice. We have several delivery options to choose from. Gift cards are posted via signed-for delivery, dispatched Monday-Thursday.
-
What will I get with a voucher by email?
Buy an e-voucher and you will receive an email with a downloadable PDF attachment of your spa voucher, showing the value of the gift, a message of your choice, and instructions on how to redeem the voucher. We can send the spa gift voucher directly to the recipient or if you'd prefer we'll send it to you to print out or forward on.
-
How long are Spabreaks.com vouchers valid for?
Spabreaks.com gift vouchers are valid for 12 months from the date of purchase. If it’s a spa package voucher, the dates listed refer to the validity dates for that particular package, however, the voucher itself is valid for 12 months in total. As packages can be seasonal, it may no longer be available when you're ready to book. If this is the case, the value of the voucher can still be redeemed against any other package on the Spabreaks.com website (subject to availability, and a difference in price may be payable). Our team can help you find something similar if your original package is no longer available.
-
If I buy a Spabreaks.com package voucher and the recipient wants to go to a different spa, can they change it?
Yes, we are happy to honour the voucher for any other spa should the recipient wish to change it. If the alternative experience is more expensive than that purchased, then the balance must be paid at time of booking.
-
How long will my spa voucher order take to be delivered?
If you have selected an e-voucher, it will be emailed to you or your recipient (your choice) immediately once payment is confirmed. If you would prefer to have a gift card sent in the post, this will be despatched the next working day by signed-for delivery.
-
Can I send my voucher purchase to a different address?
Our spa gift vouchers have the option to be sent to a different email or shipping address if required, either way the purchaser will still receive an email confirming the voucher details.
-
My gift voucher hasn't arrived, what should I do?
If you have purchased a spa voucher and it has not arrived, please email vouchers@spabreaks.com and our team will be able to assist you. Replacement vouchers can be issued if need be.
-
Can I have a refund?
All Spabreaks.com vouchers are completely non-refundable.
-
How do I redeem my voucher?
Spabreaks.com gift vouchers are now redeemable online, so gifting a voucher has never been easier.
Simply browse our website to find your perfect spa experience and enter the gift voucher code during the checkout process before you proceed to payment.
Find out more about how to redeem your voucher in our detailed step-by-step guide: How to redeem.