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Frequently asked questions

I have a Spa Credit, how do I rebook my spa experience?

If your booking has been affected by spa closures, we will issue you with a Spa Credit. We have automatically extended the validity of all Spa Credits to 31st October 2021. Ready to rebook? Redeem your Spa Credit online today by simply entering your code at the checkout.

Read our guide

I have a gift voucher, how do I make a booking?

Have you been lucky enough to receive a Spabreaks.com gift voucher? It’s never been easier to convert your gift into a relaxing spa escape. Simply enter your voucher code at the checkout when making a booking. For additional guidance, see our simple guide.

Read our guide

How do the latest restrictions affect my booking?

For all updates on spa reopenings, regional restrictions, FAQs and advice on traveling, please see our Travel Advice updates. This information is refreshed regularly to provide accurate guidance for visiting spas or amending your booking should it become affected by travel restrictions. 

Read our travel advice

Our opening hours are…

Sales Opening Hours

Monday–Friday 10am–4pm
Saturday Closed
Sunday Closed

Overseas Sales Opening Hours

Monday–Friday 10am–4pm
Saturday Closed
Sunday Closed

Customer Service Opening Hours

Monday–Friday 10am–4pm
Saturday Closed
Sunday Closed

You can contact us a number of different ways.

Phone

UK: 0800 043 6600
Ireland: 1800 939 113

Post

Spabreaks.com Ltd
Sovereign House
Brighton
BN1 1UJ

Spabreaks.com Ltd is registered in England and Wales, registered number 6409934 and the address of the registered office is as above.

Meetings

Meetings to be arranged by appointment only. This could be arranged via a video call, live chat or in-person at our Brighton office or a spa of your choice. Please email sales@spabreaks.com to request an appointment.

How can we help?

I need help making a booking

If you're unable to make your booking online and would like assistance from our team, please call us on 0800 043 6600 or email sales@spabreaks.com and a member of the team will be in touch as soon as possible.

I need help with an existing booking

To contact customer services please call us on 0800 043 6600 or email customerservice@spabreaks.com with your booking reference and a member of the team will be in touch as soon as possible.

I want to make a group booking

If you need help making a group booking, please give us a call and a member of the team will be happy to assist.

UK: 0800 043 6600 Ireland: 1800 939 113

I want to make a bulk voucher purchase or have a corporate request

Please email corporatevouchers@spabreaks.com and we will be happy to help.

I have a query about a gift voucher

Please email us on vouchers@spabreaks.com

I'm contacting from a spa and would like to work with Spabreaks.com

We'd love to hear from you!

For new venues who want to work with us, please email us:
If you're in the UK: product@spabreaks.com
If you're in Northern Ireland or the Republic of Ireland: irishproduct@spabreaks.com
If you're anywhere else in the world: international@spabreaks.com

I'd like to speak to the Spabreaks.com marketing team

For partnerships, affiliates, press enquiries, social media colloborations or any other marketing requirements, please email marketing@spabreaks.com