customer support

Need help? See our frequently asked questions below or call our team of spa experts at 0800 043 6600.

How can we help?

I need help making a booking

All live availability is accessible across, making it quick and easy to secure your booking online. If you’re unable to make your booking online and would like extra assistance or advice from our team of spa experts, please call us on 0800 043 6600 (UK) or 1800 939 113 (Ireland).

I need help with an existing booking

To contact customer service please email with your booking reference and a member of the team will be in touch as soon as possible. If you are due to travel within 72 hours, please call us on 0800 043 6600.

I want to make a group booking

If you need help making a group booking, please give us a call and a member of the team will be happy to assist.

UK: 0800 043 6600 Ireland: 1800 939 113

I want to make a bulk voucher purchase or have a corporate request

Please email and we will be happy to help.

I have a query about a gift voucher

Please email us on

I'm contacting from a spa and would like to work with

We'd love to hear from you!

For new venues who want to work with us, please email us:
If you're in the UK:
If you're in Northern Ireland or the Republic of Ireland:
If you're anywhere else in the world:

I'd like to speak to the marketing team

For partnerships, affiliates, press enquiries, social media colloborations or any other marketing requirements, please email

Our opening hours are…

Sales Opening Hours

Monday–Friday 9am–6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays 10am-4pm

Customer Service Opening Hours

Monday–Friday 9am–5pm
Saturday Closed
Sunday Closed
Bank holidays Closed

You can contact us a number of different ways.


UK: 0800 043 6600
Ireland: 1800 939 113

Post Ltd
Sovereign House
BN1 1UJ Ltd is registered in England and Wales, registered number 6409934 and the address of the registered office is as above.