Spabreaks.com customer support

Need help? See our frequently asked questions below

Current contact volumes

We are currently experiencing higher than usual call volumes, so wait times may be longer than usual. We appreciate your patience and will get to your call as quickly as possible.

Please note all live availability is accessible across Spabreaks.com, making it quick and easy to secure your booking online. If you’re unable to make your booking online, please see our FAQs below for additional support.

Frequently asked questions

I have a Spa Credit, how do I rebook my spa experience?

If your booking has been affected by spa closures, we will issue you with a Spa Credit. We have automatically extended the validity of all Spa Credits to 31st October 2021. Ready to rebook? Redeem your Spa Credit online today by simply entering your code at the checkout.

Read our guide

I have a gift voucher, how do I make a booking?

Have you been lucky enough to receive a Spabreaks.com gift voucher? It’s never been easier to convert your gift into a relaxing spa escape. Simply enter your voucher code at the checkout when making a booking. For additional guidance, see our simple guide.

Read our guide

How do the latest restrictions affect my booking?

For all updates on spa reopenings, regional restrictions, FAQs and advice on traveling, please see our Travel Advice updates. This information is refreshed regularly to provide accurate guidance for visiting spas or amending your booking should it become affected by travel restrictions. 

Read our travel advice

How can we help?

I need help making a booking

All live availability is accessible across Spabreaks.com, making it quick and easy to secure your booking online. If you’re unable to make your booking online and would like extra assistance or advice from our team of spa experts, please call us on 0800 043 6600 (UK) or 1800 939 113 (Ireland).

Sales Opening Hours
Monday–Friday 9am–6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays 10am-4pm

I need help with an existing booking

To contact customer service please email customerservice@spabreaks.com with your booking reference and a member of the team will be in touch as soon as possible. If you are due to travel within 72 hours, please call us on 0800 043 6600.

Customer Service Opening Hours
Monday–Friday 10am–5pm
Saturday Closed
Sunday Closed
Bank holidays Closed

I want to make a group booking

If you need help making a group booking, please give us a call and a member of the team will be happy to assist.

UK: 0800 043 6600 Ireland: 1800 939 113

I want to make a bulk voucher purchase or have a corporate request

Please email corporatevouchers@spabreaks.com and we will be happy to help.

I have a query about a gift voucher

Please email us on vouchers@spabreaks.com

I'm contacting from a spa and would like to work with Spabreaks.com

We'd love to hear from you!

For new venues who want to work with us, please email us:
If you're in the UK: product@spabreaks.com
If you're in Northern Ireland or the Republic of Ireland: irishproduct@spabreaks.com
If you're anywhere else in the world: international@spabreaks.com

I'd like to speak to the Spabreaks.com marketing team

For partnerships, affiliates, press enquiries, social media colloborations or any other marketing requirements, please email marketing@spabreaks.com

Our opening hours are…

Sales Opening Hours

Monday–Friday 9am–6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays 10am-4pm

Customer Service Opening Hours

Monday–Friday 9am–5pm
Saturday Closed
Sunday Closed
Bank holidays Closed

You can contact us a number of different ways.

Phone

UK: 0800 043 6600
Ireland: 1800 939 113

Post

Spabreaks.com Ltd
Sovereign House
Brighton
BN1 1UJ

Spabreaks.com Ltd is registered in England and Wales, registered number 6409934 and the address of the registered office is as above.