Metropole Hotel & Spa

Metropole Hotel & Spa frequently asked questions

Who owns Metropole Hotel & Spa?

The Metropole Hotel & Spa in Llandrindod Wells, Wales is currently owned by Crest Hotels. It was bought in 2022 from Justin Baird-Murray and Sarah Hill having been a family-run hotel for five generations, since 1897. The directors of Crest Hotels involved in the purchase are Gurjinder and Parminder Singh.

How do you get to Metropole Hotel & Spa?

Surrounded by natural beauty in Llandrindod Wells, Metropole Hotel & Spa is easy to get to by road or rail.

There are EV charging spaces provided by BP Pulse as well as plenty of on-site parking and the A483 passes in front of the hotel. If you are coming from the south, head up the A449 and then the A40 to Abergavenny. It is about 45 miles to Llandrindod from Abergavenny. From the east, take the A44 from the M5 From the north take the M56 off the M6.

Llandrindod Wells train station is a short walk from the hotel and is linked by the Heart of Wales line to Swansea and Shrewsbury, and trains run about four times a day. Meanwhile, the nearest airport is Cardiff Airport (CWL), which is about 58 miles away.

What is included in a spa day at Metropole Hotel & Spa?

What is included in a spa day at Metropole Hotel & Spa depends on the experience that you book. Spa facilities include a gym, a pool, a Jacuzzi and a relaxation room. There are three treatment rooms where therapists use Natural Spa products in a collection of face and body treatments.

What is near Metropole Hotel & Spa?

Set in the spa town of Llandrindod Wells in the heart of mid Wales, the Metropole Hotel is a welcoming retreat that's well located for exploring the surrounding area. Nearby attractions include:

• Brecon Beacons National Park
• Black Mountains
• Willow Globe
• Nature Pollinator & Sensory Garden - Temple Garden
• Abbey Cwmhir Hall
• Gilfach Nature Reserve

When was the Metropole Hotel & Spa built?

The hotel was first founded in 1896 and was independently owned and operated by the same family until 2022.

What amenities does the Metropole Hotel & Spa have?

A stylish and welcoming hotel surrounded by natural beauty, The Metropole Hotel & Spa is in an impressive Victorian building, inviting you to enjoy four-star service across 109 rooms and suites. Spencer's Bar and Brasserie is at the heart of the hotel, inviting you to enjoy everything from light bites to three-course meals, while the Radnor and Miles Restaurant is perfect for evening meals. They also serve a superb afternoon tea and Sunday lunch.

Spa facilities include a gym, a pool, a Jacuzzi and a relaxation room. There are three treatment rooms where therapists use Natural Spa products in a collection of face and body treatments.

Accessible facilities include:

• The car park is flat and level with four disabled bays by a side entrance to the hotel
• There is an automatic door from the car park into the hotel
• A lift will take you from car park level to the main body of the hotel. Lift width 1100 mm.
• You may park at the front entrance of the hotel to drop off luggage or passengers
• A porter service is available for help with luggage
• If arriving by train they can order a taxi for guests with advance notice
• Once inside the hotel there is access to reception on ground floor with no steps or ramps
• The reception desk may be too high for those in a wheelchair, if this is the case an alternative table is provided
• They do not have a hearing loop at reception
• Most of the ground floor is on one level, including the bar, reception, lounges, dining room and most meeting rooms
• The bar may be too high for those in a wheelchair, if this is the case a waiter service will be offered
• Lounges and corridors on the ground floor are well lit with good colour contrast
• Both the ground floor and the David Spencer Suite have toilet facilities for those with specific needs
• Three lifts run to all floors. The lifts do not have audio but do have raised buttons. Only one lift is suitable for wheelchair users and this does service all floors. Lift width 900mm
• A banister runs all the way up the stairs to each floor on the right hand side of the stairs
• Corridors have good colour contrast and are well lit
• The bedrooms are on four floors. These floors do contain stairs to some rooms therefore please make clear at the time of your reservation that you would require level access to your bedroom
• Bedroom lighting is of different light levels
• Non-feather or synthetic pillows are available on request
• A raised toilet seat is available upon request
• Bathroom stools are available upon request for use in a shower
• The fire alarm is audio only, however systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns their Duty Manager will be pleased to talk to you about procedures
• There are two fully accessible bedrooms near the main lift with en-suite facilities for wheelchair users
• Most diets can be catered for by prior arrangement
• A table near the door in the dining room can be arranged for easy access
• Chairs are non fixed in the dining room
• Chairs with arms are available in the dining room on request.
• A large print menu is available on request
• In the spa, a Stannah wheelchair lift gives access down five stairs, there are private fully equipped changing facilities with w.c. for wheelchair users, and flat access into the sauna and steam room
• The hotel has one wheelchair, which cannot be reserved and is subject to availability on the day
• Guide dogs are welcome (no supplement charge is applied to guide dogs in bedrooms)
• Dogs, length of stay allowed, up to seven days, further stays by prior agreement
• Reception is manned 24 hours a day
• Room service is available to any guests wishing to have meals in their rooms
• The hotel has no signs or literature in Braille

What are the food and drink options at Metropole Hotel & Spa?

Spencer's Bar and Brasserie is at the heart of the hotel, inviting you to enjoy everything from light bites to three-course meals, while the Radnor and Miles Restaurant is perfect for evening meals. They also serve a superb afternoon tea and Sunday lunch.

How many treatment rooms are there at Metropole Hotel & Spa?

There are three treatment rooms where therapists use Natural Spa products in a collection of face and body treatments.

What time is check in/check out?

Check-in at Metropole Hotel & Spa is 4pm, while check-out is 11am. The spa is open from 10am until 4pm each day. Please allow at least 20 minutes to check in prior to your appointment. It is suggested you check your specific arrival times however for your spa break, as well as any changes for bank holidays.