New Hall Hotel

New Hall Hotel frequently asked questions

Who owns New Hall Hotel?

New Hall Hotel is owned by Hand Picked Hotels, a collection of luxury hotels founded in 2001 by owner and Chairman, Julia Hands. New Hall Hotel & Spa joined the Hand Picked Hotels collection in 2008.

How do you get to New Hall Hotel?

You will find New Hall Hotel & Spa on the outskirts of Birmingham and only 10 minutes from the M6 and M42 with ample free parking. Sat nav users please use postcode B76 1PH. Charging points are available in the hotel car park and Ubers operate in the area.

The closest train station is Sutton Coldfield, approx seven-minute drive away. Birmingham New Street and Birmingham International Train Station also have great connections to all cities.

What is included in a spa day at New Hall Hotel?

What is included in a spa day at New Hall Hotel depends on the experience that you book. Facilities include a pool, Jacuzzi, sauna and steam room, tennis court, fitness classes. There are three treatment rooms where therapists use Comfort Zone products in a range of face and body treatments.

What is near New Hall Hotel?

In Sutton Coldfield near Birmingham, New Hall Hotel is in an ideal location for enjoying the surrounding area. Nearby attractions include:

• Sutton Park
• Kingsbury Water Park
• Sutton Arts Theatre
• Highbury Theatre
• Royal Cinema
• Birmingham Museum & Art Gallery
• Cadbury World
• National SEA LIFE Centre Birmingham
• Drayton Manor Resort

When was New Hall Hotel built?

New Hall Hotel is in a building with more than 800 years of history, widely reputed to be the oldest inhabited, moated manor houses in England. It opened as a hotel in 1985 and was purchased by Hand Picked Hotels in 2008.

What amenities does New Hall Hotel have?

Set within 26 acres, the four-star hotel has 60 rooms and suites, many with original features. The Bridge Restaurant has two AA Rosettes, serving a British menu of classic dishes, enhanced with a contemporary twist. There's also the Terrace, Lounge and Bar for teas, coffees, pre-dinner cocktails and nightcaps.

Facilities include a pool, Jacuzzi, sauna and steam room, tennis court, fitness classes. There are three treatment rooms where therapists use Comfort Zone products in a range of face and body treatments.

Accessible facilities include:

• The hotel does not have a lift due to being a listed building.
• Accessible parking and a drop off area is available, assistance with luggage is also available
• Car park surface is gravel, the accessible space is tarmac
  
• Route from accessible parking has no steps and is lit
• The main hotel entrance has no steps
• Entrance from accessible parking has no steps and is through one door
• Entrance is lit at all times
• Entry alert/bell is available
• Hearing loop at reception
• Entrance to reception has no steps
• Reception floor is tiled
• Seating is available in the reception area
• Accessible WC available close to the bar area
• One accessible bedroom available at New Hall Hotel & Spa
• Bedroom furniture can be re-arranged on request
• Bedroom with non-allergenic bedding is available on request
• All bedrooms are ensuite
• One bedroom has a walk in shower
• Laundry service is available
• More lighting options are available in bedrooms on request (extra lamps available)
• All bedrooms have remote controlled TVs
• Subtitles are available on the TVs
• Internet access is available in bedrooms
• All bedrooms have a telephone
• Tea and coffee making facilities in all bedrooms
• Mini-fridges are available in all bedrooms
• Patios are not accessible by wheelchair, one step to patio
• Shower seat is built-in in the accessible room
• Shower seat is available on request in our wet room
• DeafGard alarm is available on requestPublic toilet with baby change facilities
• Accessible toilet in the spa
• Bar, lounge and conference rooms are accessible by wheelchair, unfortunately the Great Chamber isn’t
• Entrance to one or more bedrooms with no steps
• Corridors are lit at all times
• Staircase to first and second floor
• Restaurant is accessible by wheelchair
• Spa reception - steps leading from main reception to the spa with gravel pathways
• Ground floor treatment rooms are accessed on the ground floor
• Massage couches can be hydraulically lowered to wheelchair height or lower
• Manicure station is situated in the spa reception on the ground floor
• The swimming pool is accessed via spa reception on the ground floor
• The spa pool is on the ground floor and accessed via the swimming pool so not accessible for wheelchair user as poolside
• The sauna is on the ground floor and accessed via the swimming pool so not accessible for wheelchair user as poolside
• The steam room is on the ground floor and accessed via the swimming pool so not accessible for wheelchair user as poolside
• Accessible toilet/shower is available on the lower ground floor
• Gym - access on the ground floor

What are the food and drink options at New Hall Hotel?

The Bridge Restaurant has two AA Rosettes, serving a British menu of classic dishes, enhanced with a contemporary twist. There's also the Terrace, Lounge and Bar for teas, coffees, pre-dinner cocktails and nightcaps.

How many treatment rooms are there at New Hall Hotel?

There are three treatment rooms where therapists use Comfort Zone products in a range of face and body treatments.

What time is check in/check out?

Check-in is at 3pm and check-out is 11am. Spa opening hours are 9am to 6pm. It is suggested you check your specific arrival times however for your spa break, as well as any changes for bank holidays.