QHotels – Crewe Hall
Safe Hands For Cancer Accredited
A glamorous stay awaits you at the Grade 1 listed Crewe Hotel in the fold of Cheshire’s heartland. From bedrooms with four poster beds, to oak panelled lounges serving afternoon teas, you and your group will feel like royalty, whatever the occasion. In contrast to the historic main building, the contemporary spa and health facilities add a touch of modernity with a fully equipped gym, heated indoor pool and two tennis courts. In the spa, you can choose from individual ESPA treatments, to spa breaks which include breakfast and dinner.
Spa and hotel facilities
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At a glance
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Safe Hands for Cancer
Accredited by the SATCC and part of the Spabreaks.com Safe Hands for Cancer Collection, this spa welcomes people living with or beyond cancer and offers a number of specialist trained therapists.
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Sustainable Spa
This spa has been recognised by The Sustainable Spa Association and Spabreaks.com as a destination that’s working to implement sustainable facilities and practices in order to reduce the impact of their daily operations on environmental issues.
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Hen Friendly
The hotel caters to groups and hen parties looking for a more relaxed getaway.
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Pre-Natal
The spa offers treatments tailored for mums-to-be.
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Architectual Excellence
The main building dates back to the 17th Century and retains many of its original features.
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Local Attractions
Alton Towers, Chester Zoo and Chatsworth House are just a few of the attractions within driving distance of the hotel.
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Family Friendly
Children are welcome at the hotel and to use the pool and facilities, and have designated swimming times.
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Hotel Spa Venue
The spa offers a range of leisure facilities and treatments, but is not a specialised spa and is located in a separate building to the hotel. Facilities include: pool, sauna, steam room, spa bath, ice fountain, experience shower and whirlpool.
Spa & Leisure
On the north of the Crewe Hall estate, nestled amongst the fields and forested gardens, is the health club – a 21st Century addition to the historic hotel. Providing a range of fitness facilities, there is a gym and studio complete with a spectrum of classes from aerobics to yoga; a pool, sauna, steam room, spa bath, ice fountain, experience shower, whirlpool and a relaxation room with heated loungers.
Also throwing a complete menu of treatments into the mix, the spa works with ELEMIS products in a selection of facials, massages, envelopments, scrubs, manicures, pedicures, finishing touches, and brand specific Q Rituals.
The Spa has 6 treatment rooms, including two duo rooms.
Hotel & Accommodation
A 17th Century building with architecture that belies its Jacobean history, Crewe Hall has played host to royals including George V and Queen Mary. Today the hotel has 26 rooms and suites in the original building – 11 of which retain their antique four-poster beds; and a further 91 contemporary rooms in the West Wing extension.
Once Lord Crewe’s dining room, The Sheridan Lounge is characterised by a carved oak screen and lofty ceiling, and serves afternoon teas and drinks; while The Brasserie bar and restaurant is in stark contrast with its ultra modern interiors.
Location
Crewe Hall,
Weston Road,
Crewe,
Cheshire,
CW1 6UZ
CW1 6UZ
Crewe, Cheshire
Spa & Hotel Reviews
Condition of Spa
8.0 out of 10
Quality of Treatments
8.8 out of 10
Staff
8.8 out of 10
Quality of Food
8.8 out of 10
Quality of Facilities
7.4 out of 10
Value for money
8.4 out of 10
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Trip was postponed from March 2020, due to you-know-what, but no issue about honouring the booking for this later date.
Have been here before and this visit did not disappoint. Fab treatments, everything clean and tidy, helpful staff. Only criticism is that it would be good to have some cubicles in the spa changing room for privacy.
Afternoon tea amazing, too much food for us so we were given a box to take cakes home for later. Wide choice of tea and dairy-free milk not a problem. Staff attentive, but not obtrusive. And of course, lovely surroundings. Can highly recommend 🙂
Booked spa day for two with lunch and 55min treatments. Booking was easy and was able to choose treatment times at the point of making the reservation. Toby from spa breaks was very helpful. Staff at Crewe Hall Spa were welcoming and friendly. Massage treatment was superb. Light lunch good with salad starter, choice of hot/cold main plus a choice of dessert. James the dining manager/waiter was spot on. Only fly in the ointment was a group booking of several people who treated the relaxation room as a chat fest and were really noisy. Also hot tub is really small. Ok for 2 people but a squash for any more. All said it was a good experience at a good price. Will be returning I'm sure
We really enjoyed the Spa and the treatments we received, we had a 50 minute back massage, facial and head massage each which was very relaxing, the staff were really friendly.
The pool was cold though and when we first arrived on the Saturday it was out of order, however we got to go in after 3pm.
We were able to go the Brasserie at our leisure in our robes for a coffee which was nice.
All in all a nice trip, a little expensive for what we got but was nice.
Firstly, we were meant to have an hour treatment as part of the package. None of the treatments lasted an hour and on average lasted 45 mins max.
We had treatments late in the day and it was very noticeable that the staff looked very keen to get us done so they could tidy up and get home.
We did t receive our light lunch that was provided, and was only offered a buffet that was £16.50 each that we decided against as it looked awful and went for the main menu which we paid for. No mention of the light lunch in the package.
Dinner was better, but a lot of food had run out. We are late so this was probably the issue, but I had already booked the table for earlier, but they lost my reservation for 7pm and then could only fit us in for 2030.
Overall, not that impressed....been to other hotels that were much better for the spa package.
On arrival we were warmly welcomed. The facilities all nice and clean. We decided to have a light lunch before our treatments. Allowing plenty of time we went in the hotel 'Brassiere' and ordered our 'premium priced' simply filled sandwiches, salad garnish with a few fries as described on the bar menu and a tea/coffee. We asked a member of the front of house team twice as to when our rather pricey simple sandwiches would make an appearance as we had treatments booked. The sandwiches finally arrived approximately 50 minutes after ordering!!!!! Two had to be sent back to the kitchen for later as two of the party had to go for their allotted appointment time! The premium priced simple sandwich was disappointing. The standard and quality did not match the price paid. The surface of the bread was dry possibly been sat under a hot lamp for a period of time; the filling tasteless; fries a mix of hot, warm and cold with salad garnish of limp prepacked lettuce and mushy sad tomatoes! Had nicer sandwiches from a high street cafe. The treatment states 60 minutes (including consultation time etc). From start to finish I would say the experience was 30 minutes!! Went in the therapy room approximately 1410 and was shown into the relaxation room at 1440!! I had the rebalancing ritual - back massage, body scrub and shower in that order. Washing away products used. One of the party had the same treatment with another therapist but appeared to be in the correct order (but I may be wrong) - body scrub first, shower not to use shower gel etc but only to remove the bits from the scrub then the back massage leaving the products on the skin surface. We had booked afternoon tea as part of the package which is served in the main building - Crewe Hall. Lovely, lovely building and very impressive. Fantastic setting. Again the food items average at best. Package states a glass of bubbly but no bubbly offered! Sandwiches again tasteless, sweet items just OK but scones very nice but had to ask for some butter to go with them. Waiting staff very nice and attentive. We asked for another pot of tea only to be told by the waitress 'we stop serving at 5 o clock!' It was 1710. The second waitress was asked he she was more obliging and we received a re-fill. So I would say the experience overhaul was 'average at the very best'.
We booked the spa day for 2 which included a light lunch, an 60 minute treatment each and use of the facilities. It was quite busy when we arrived and there wasn’t enough seats or beds around the pool for everyone which was disappointing. The pool was very cool as well and the jacuzzi was out of order until the afternoon. The lunch was lovely and the restaurant staff were helpful and friendly. The treatments were very nice and definitely made up the disappointment round the pool. The men’s changing rooms are also in need of a makeover. Overall we would definitely return as it was good value for money but we would have expected slightly nicer facilities considering the location
Arrived at Spa 4 girls, they had no robes! we were expected to sit in waiting area and relaxation area after our treatment in our own clothes. We have never been to a spa before where no robe was provided because they said that they run out!
Drinking water containers in waiting area empty before and still empty after treatments .
Too many spa staff on reception all saying different things and making excuses why there were no robes.
Treatments were quite good although only lasted 45 minutes instead of 50 minutes and with no 10 minute pre-treatment time to discuss chosen treatments.
Staff with trolley filled with used towels just stood in doorway talking and we had to move it ourselves to get passed.
This was certainly the worst spa experience ever and would not recommend visiting this spa.
The treatment was great and took place in a relaxing room with a nice spa lounge to rest in afterwards. I have given 3 stars for the facilities and overall rating because I didn't realise that the pool area (with the jacuzzi, sauna, steam room and heated beds) is used as a public pool and gym - perhaps my own fault for not researching properly! There were children's swimming lessons in the day and it got quite busy in the evening as the gym users started to use the pool and jacuzzi. I have only been to one spa before (Moddershall Oaks) so my only comparison is a purpose built spa, which had a much more relaxing "spa like" environment. We still enjoyed our stay but wish we had realised that most of the spa area has other uses, as we would have perhaps chosen a different location for a spa break.
The Treatments were very good although it was a bit unusual to share a room with my friend who was having a Full body Massage, as I was only having a facial and toes file and polish!!!
Also around the Pool area, people had put towels on the few sun beds there were so there was no where to sit and relax.
The jacuzzi is very small would only fit 3 people.
Spa admin staff were great although I was a little disappointed with the person who did my treatments. I have to say that this is my first spa treatment experience ever. The person treating seemed somewhat cool and verbal communication was at a minimum.
It was also unfortunate that the jacuzi was out of action but this could not be helped. All staff treated me with respect
Slightly disappointed in the visit to the spa. The treatments were amazing but the facilities were the disappointment. The pool was cold, the steam room was out of order as was the shower. We wouldn't have minded but that just left us with the small Jacuzzi and the sauna. Which were already full. The lockers were a struggle to use but the staff were really helpful and friendly.
I've previously had the Fit for Business Back Ritual, however this time I chose the Body Scrub. I must admit, I'll probably go for the back ritual next time as although the scrub was nice, the massage didn't last very long. The therapist was so lovely and I was really impressed with the full-length pool. I have been to other Q Hotels in the past where the pool is more of a "play pool" but I like to do lengths, so this was perfect!
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Staff
9.0 out of 10
Room Comfort
8.8 out of 10
Quality of Bars & Restaurants
8.2 out of 10
Location
9.2 out of 10
Quality of Facilities
8.0 out of 10
Value for money
8.2 out of 10
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The hotel was outstanding.we upgraded to stay in the old part,grade 1 listed building, it was stunning. The spa area was small, with not many loungers. There was a small hot tub that could of been bigger, as soon as someone came out other people was going in it.
Not many facilities in the spa, in the relaxation area it was not very warm and the loungers were uncomfortable.The restaurant was over priced.
The hotel looks beautiful when driving up the driveway, we were very impressed, however the décor inside was a little dated. The room itself was nice, however the bed wasn't very comfy and there wasn't enough coffee and milk for our stay. We had enough for 1 cup each. Nice bathroom although couldn't empty the bath after a shower, the plug wouldn't open. We still enjoyed ourselves.
The restaurant lunch buffet was beautiful, very tasty and fresh. The evening main meal was nice but mine was bland, I had the braised shin of beef but the jus was tasteless and not much of it at all. The starters were lovely though. Very tasty!
We didn't like the cherry cheesecake as it looked nothing like cheesecake and tasted different and for £9 for a small piece this was a little disappointing.
The room was an upgrade felt that the cleaning could be improved upon our towel rail didn't work and we did report this to no avail. Our coffee sachets weren't replaced and there was no floor lamp although there were a side lamp each. The ceiling lights over the window did not work either. Tbe food was very good but the fruit at breakfast whick I like was melon and forest fruits only. We changed our evening meal to our second night as we had lunch on the first day so felt we couldn't manage an evening meal as well. When we finished our evening meal also using our 2 for 1 drinks voucher the bill hadn't been calculated correctly £74 ouch. It was sorted out though. When we checked out we had calculated our final bill to be £11 we felt that the receptionist to be extremely rude insisting that we had eaten both nights in the restaurant and we owed £55 obviously there is poor or no integration between all parties she rang at our insistence to speak to the lovely we think Spanish lady whom had looked after us in the restaurant during our stay who confirmed our
single evening meal. Overall a lovely time we would definately return and recommend to others
Hotel Room was very clean and comfortable. Food in restaurant at evening meal was very nice and reasonably priced. Outside area around the newer part of the hotel is not very appealing, no view and not much outside seating which only looks onto a car park.
Bar Staff , not enough of them and service is very slow.
Breakfast was very enjoyable.
The main hotel was lovely, however it was a little disappointing to see we were staying in the extension of the listed building. Which unfortunately looked totally out of character to the original building because it was an ugly modern build, only describe as it looked like a gym! I was unable to have my treatment due to a member of staff calling in sick, however they did offer me alternative times or a generous refund. My mum had her hours treatment and was more than happy with it. We used the spa area and the hotel room was substantial and clean. The 3 course meal at night I really enjoyed and the breakfast was good too. Overall we had a nice break away. I would go back again but asked to be located in the original part of the hotel.
The room was nice and clean the bed and pillows were a bit to firm for me. I didn’t realise we could pick to stay in the castle so we were in the modern area so a bit gutted cause we would have loved to stay in there. The castle was amazing. The staff were lovely and the food, lunch time menu is a little expensive and the drinks. Although very nice. I think the pool area needs updating as the mood shower wasn’t working or the drink tap it’s very boring in there like a swimming baths which lets that part down. Treatments were fantastic. However this is my third time but first ever over night stay it was very relaxing.
Everything was good but some of the food wasnt up to standard. My friend sent her mackerel back as it wasnt fully cooked, the halloumi salad was very plain and unnviting and the cheese cake didnt taste of anything (although my sticky toffee pudding was very nice). It would also be good to offer more vegetarian choices as a main for lunch.
I went for spa break with my 3 friends.The rooms were clean but thermostat was not working and rooms were cold. We had to ask for heater.
We were given table at a Christmas do and the food was not very good, 3 of us do not eat Turkey and the women in charge of serving was not very helpful, she kept asking if we ordered vegetarian food in spite of explaining to her that we are not at the Christmas do !
Upgraded to VIQ room although for two people that extra cost was £90 and I don’t feel we received £90 worth of value. Small selection of alcohol in the mini bar and no crisps/snacks as promised. Run of the mill toiletries you would expect in any hotel room. We also booked a twin room but were given a double . Lady doing rooms confirmed bed could not be separated.
Although we had to move rooms once due to extreme noise from the air con and then again from the next room as the TV wasn’t working, the concierge really tried to resolve the issues quickly. He was friendly, but professional as were the rest of the staff. The first two rooms were in the ‘new’ side and were modern, roomy and clean. The last room had a four poster and had traditional decor, needed a lick of paint, but was still lovely to stay in. The food was excellent, dinner, lunch and breakfast with plenty of choice. The old part of the hotel was where the reception was and there was a wedding being held, in front of the reception was a beautiful area with a mezzanine area above. Then in front of that the chapel which again was beautiful.
My husband took me on a spa break for my birthday and we had the most relaxing weekend. The hotel was lovely and the staff were so helpful and polite. We were also really impressed with the food and what was included as part of the package. We have been to other Q Hotels in the past and the lunch included has just been whatever they were serving on that day but you could actually choose from a selection of sandwiches, burgers and salads as well as helping yourself to a small selection of desserts. The evening meal and breakfast the following morning was delicious!
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