United Kingdom England North West Cheshire

QHotels – Crewe Hall

A glamorous stay awaits you at the Grade 1 listed Crewe Hotel in the fold of Cheshire’s heartland. From bedrooms with four poster beds, to oak panelled lounges serving afternoon teas, you and your group will feel like royalty, whatever the occasion. In contrast to the historic main building, the contemporary spa and health facilities add a touch of modernity with a fully equipped gym, heated indoor pool and two tennis courts. In the spa, you can choose from individual ESPA treatments, to spa breaks which include breakfast and dinner.

Spa Facilities

Swimming Pool
Hot Tub
Sauna
Steam Room
Relaxation Room
Experience Showers

Hotel Facilities

Tennis / Squash
Pet Friendly
Restaurant
Coffee Shop

Spa Breaks (5)
Spa Days (5)

Groups of 6 or more?

More info

or speak to one of our Group Spa Experts on

This spa is expected to reopen from the 4th July 2020 subject to any change. Book your perfect spa experience with our Book with Confidence guarantee.

One night's bed and breakfast, £28 allocation towards dinner, a choice of 2 x 30 minute treatments or 1 x 60 minute ESPA Ritual, robe and towel provided and full use of the health club facilities.

60 minute treatment choices: Full Body Exfoliation and Back Massage, Express Facial with Scalp and Foot Massage, Aromatherapy Back Massage with Face and Scalp Massage, Geleration Manicure or Pedicure
30 minute treatment choices: Personalised Express Facial, Shoulder, Neck and Scalp Massage, Free Style Deep Tissue Massage, Frangipani Scrub, Frangipani Foot Treatment or BIOTEC Eye Treatment

Special group offers available for 8 or more people

Please note the prices are a from rate and may fluctuate

Slippers are purchasable for £1 a pair

One night's bed and breakfast
£28 allowance towards dinner
A choice of 1 x 60 minute treatment from:
- Full Body Exfoliation and Back Massage
- Express Facial with Scalp and Foot Massage
- Aromatherapy Back Massage with Face and Scalp Massage
- Geleration Manicure
- Geleration Pedicure
Robe and slippers provided
Full use of the health club facilities

20% off additional spa treatments booked

One night's dinner, bed and breakfast
A choice of 1 x 60 minute treatment from:
- Full Body Exfoliation and Back Massage
- Express Facial with Scalp and Foot Massage
- Aromatherapy Back Massage with Face and Scalp Massage
- Geleration Manicure
- Geleration Pedicure
2 course lunch
2 cocktails per person
Robe and slippers provided
Full use of the health club facilities

Minimum of 8 people, maximum of 16 people

Please note: the prices are a from rate and may fluctuate

Two nights' bed and breakfast, £28 allocation towards dinner on the 1st night, a choice of 3 x 30 minute treatments or 1 x 60 minute ESPA Ritual and a 1 x 30 minute treatment, robe and towel provided and full use of the health club facilities.

60 minute treatment choices: Full Body Exfoliation and Back Massage, Express Facial with Scalp and Foot Massage, Aromatherapy Back Massage with Face and Scalp Massage, Geleration Manicure or Pedicure
30 minute treatment choices: Personalised Express Facial, Shoulder, Neck and Scalp Massage, Free Style Deep Tissue Massage, Frangipani Scrub, Frangipani Foot Treatment or BIOTEC Eye Treatment

Special group offers available for 8 or more people

Please note the prices are a from rate and may fluctuate

Slippers are purchasable for £1 a pair

Two nights' bed and breakfast, £28 allocation towards dinner on both nights, a choice of 3 x 30 minute treatments or 1 x 60 minute ESPA Ritual and a 1 x 30 minute treatment, robe and towel provided and full use of the health club facilities.

60 minute treatment choices: Full Body Exfoliation and Back Massage, Express Facial with Scalp and Foot Massage, Aromatherapy Back Massage with Face and Scalp Massage, Geleration Manicure or Pedicure
30 minute treatment choices: Personalised Express Facial, Shoulder, Neck and Scalp Massage, Free Style Deep Tissue Massage, Frangipani Scrub, Frangipani Foot Treatment or BIOTEC Eye Treatment

Special group offers available for 8 or more people

Please note the prices are a from rate and may fluctuate

Slippers are purchasable for £1 a pair

Light lunch
Robe and towel provided
Full use of the facilities

Slippers are purchasable for £1 a pair

A choice of 1 x 60 minute treatment from:
- Full Body Exfoliation and Back Massage
- Express Facial with Scalp and Foot Massage
- Aromatherapy Back Massage with Face and Scalp Massage
- Geleration Manicure
- Geleration Pedicure
Light lunch
Robe and towel provided
Full use of the facilities

Slippers are purchasable for £1 a pair

Includes a choice of 1 x 60 minute treatment from: Revitalising Ritual with ESPA, Rebalancing Ritual with ESPA, Relaxing Face and Back Ritual with ESPA or Fit for Business Back Ritual with ESPA, Afternoon Tea and glass of bubbly, use of robe and towel and full use of leisure facilities.

Slippers are purchasable for £1 a pair

A choice of 1 x 60 minute treatment from:
- Deep Tissue Massage
- Facial
Light lunch
Robe and towel provided
Full use of the facilities

Slippers are purchasable for £1 a pair

110 minute treatment time inclusive of the packages below:
- Couture Touch
- Couture Technology
Light lunch with glass of bubbly
Robe and towel provided
Full use of the facilities

Slippers are purchasable for £1 a pair

Groups of 6 or more?

More info

or speak to one of our Group Spa Experts on

At a glance

Sustainable Spa

This spa has been recognised by The Sustainable Spa Association and Spabreaks.com as a destination that’s working to implement sustainable facilities and practices in order to reduce the impact of their daily operations on environmental issues.
Hen Friendly

The hotel caters to groups and hen parties looking for a more relaxed getaway.
Pre-Natal

The spa offers treatments tailored for mums-to-be.
Architectual Excellence

The main building dates back to the 17th Century and retains many of its original features.
Local Attractions

Alton Towers, Chester Zoo and Chatsworth House are just a few of the attractions within driving distance of the hotel.
Family Friendly

Children are welcome at the hotel and to use the pool and facilities, and have designated swimming times.
Hotel Spa Venue

The spa offers a range of leisure facilities and treatments, but is not a specialised spa and is located in a separate building to the hotel. Facilities include: pool, sauna, steam room, spa bath, ice fountain, experience shower and whirlpool.

Spa & Leisure

Swimming Pool
Hot Tub
Sauna
Steam Room
Relaxation Room
Experience Showers
Ice Room / Ice Fountain
Heated Loungers
Gym / Classes
Car Parking
Dual Treatment Rooms

On the north of the Crewe Hall estate, nestled amongst the fields and forested gardens, is the health club – a 21st Century addition to the historic hotel. Providing a range of fitness facilities, there is a gym and studio complete with a spectrum of classes from aerobics to yoga; a pool, sauna, steam room, spa bath, ice fountain, experience shower, whirlpool and a relaxation room with heated loungers.

Also throwing a complete menu of treatments into the mix, the spa works with ELEMIS products in a selection of facials, massages, envelopments, scrubs, manicures, pedicures, finishing touches, and brand specific Q Rituals.

The Spa has 6 treatment rooms, including two duo rooms.

Hotel & Accommodation

Tennis / Squash
Pet Friendly
Restaurant
Coffee Shop

A 17th Century building with architecture that belies its Jacobean history, Crewe Hall has played host to royals including George V and Queen Mary. Today the hotel has 26 rooms and suites in the original building – 11 of which retain their antique four-poster beds; and a further 91 contemporary rooms in the West Wing extension.

Once Lord Crewe’s dining room, The Sheridan Lounge is characterised by a carved oak screen and lofty ceiling, and serves afternoon teas and drinks; while The Brasserie bar and restaurant is in stark contrast with its ultra modern interiors.

Location

Crewe Hall, Weston Road, Crewe, Cheshire, CW1 6UZ
CW1 6UZ

Crewe, Cheshire

spa reviews
hotel reviews

Overall Rating for this spa

8.0

Overall Rating for this spa

Very Good

(47 reviews)

Condition of Spa

8.0

Quality of Treatments

8.8

Staff

8.6

Quality of Food

8.8

Quality of Facilities

7.4

Value for money

8.4

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Poor

8.0 Very Good

Booked spa day for two with lunch and 55min treatments. Booking was easy and was able to choose treatment times at the point of making the reservation. Toby from spa breaks was very helpful. Staff at Crewe Hall Spa were welcoming and friendly. Massage treatment was superb. Light lunch good with salad starter, choice of hot/cold main plus a choice of dessert. James the dining manager/waiter was spot on. Only fly in the ointment was a group booking of several people who treated the relaxation room as a chat fest and were really noisy. Also hot tub is really small. Ok for 2 people but a squash for any more. All said it was a good experience at a good price. Will be returning I'm sure

Neil 05/03/2020

10.0 Excellent

A very relaxing spa break! The spa facilities were very good and the staff were excellent! The spa was run very efficiently but we were made to feel ‘important’ from the moment we arrived at the spa. The treatments were amazing and I would definitely recommend this spa!

Caroline 27/02/2020

4.0 Average

Spa needs updating. Pool area is dull and no where to lie or sit as the few beds etc were taken. No atmosphere; just like a public swimming baths. Spa desk is unappealing and very drab. Really needs a refurb. Very surprising considering the old part is lovely and the building itself is.

Jill 18/02/2020

8.0 Very Good

We really enjoyed the Spa and the treatments we received, we had a 50 minute back massage, facial and head massage each which was very relaxing, the staff were really friendly. The pool was cold though and when we first arrived on the Saturday it was out of order, however we got to go in after 3pm. We were able to go the Brasserie at our leisure in our robes for a coffee which was nice. All in all a nice trip, a little expensive for what we got but was nice.

Suzi 04/02/2020

10.0 Excellent

Excellent treatment and my particular therapist was brilliant.

Alison 01/01/2020

2.0 Poor

Very rushed treatment and therapist sniffed all the way through my treatment

Liz 17/12/2019

10.0 Excellent

Great spa day. Lovely atmosphere, great treatment. Afternoon tea was absolutely huge and very delicious!

Elizabeth 10/12/2019

2.0 Poor

Firstly, we were meant to have an hour treatment as part of the package. None of the treatments lasted an hour and on average lasted 45 mins max. We had treatments late in the day and it was very noticeable that the staff looked very keen to get us done so they could tidy up and get home. We did t receive our light lunch that was provided, and was only offered a buffet that was £16.50 each that we decided against as it looked awful and went for the main menu which we paid for. No mention of the light lunch in the package. Dinner was better, but a lot of food had run out. We are late so this was probably the issue, but I had already booked the table for earlier, but they lost my reservation for 7pm and then could only fit us in for 2030. Overall, not that impressed....been to other hotels that were much better for the spa package.

Katie 03/12/2019

6.0 Good

On arrival we were warmly welcomed. The facilities all nice and clean. We decided to have a light lunch before our treatments. Allowing plenty of time we went in the hotel 'Brassiere' and ordered our 'premium priced' simply filled sandwiches, salad garnish with a few fries as described on the bar menu and a tea/coffee. We asked a member of the front of house team twice as to when our rather pricey simple sandwiches would make an appearance as we had treatments booked. The sandwiches finally arrived approximately 50 minutes after ordering!!!!! Two had to be sent back to the kitchen for later as two of the party had to go for their allotted appointment time! The premium priced simple sandwich was disappointing. The standard and quality did not match the price paid. The surface of the bread was dry possibly been sat under a hot lamp for a period of time; the filling tasteless; fries a mix of hot, warm and cold with salad garnish of limp prepacked lettuce and mushy sad tomatoes! Had nicer sandwiches from a high street cafe. The treatment states 60 minutes (including consultation time etc). From start to finish I would say the experience was 30 minutes!! Went in the therapy room approximately 1410 and was shown into the relaxation room at 1440!! I had the rebalancing ritual - back massage, body scrub and shower in that order. Washing away products used. One of the party had the same treatment with another therapist but appeared to be in the correct order (but I may be wrong) - body scrub first, shower not to use shower gel etc but only to remove the bits from the scrub then the back massage leaving the products on the skin surface. We had booked afternoon tea as part of the package which is served in the main building - Crewe Hall. Lovely, lovely building and very impressive. Fantastic setting. Again the food items average at best. Package states a glass of bubbly but no bubbly offered! Sandwiches again tasteless, sweet items just OK but scones very nice but had to ask for some butter to go with them. Waiting staff very nice and attentive. We asked for another pot of tea only to be told by the waitress 'we stop serving at 5 o clock!' It was 1710. The second waitress was asked he she was more obliging and we received a re-fill. So I would say the experience overhaul was 'average at the very best'.

Lynne 10/11/2019

10.0 Excellent

Lynn 22/10/2019

10.0 Excellent

great facility and staff, highly recommended

Graham 22/10/2019

6.0 Good

Very dated Spa area and restaaurant/Bar area. It was very busy. Treatment was good but it was cut short by 15 mintues!! Lunch was left overs very sparse selection.

Jackie 30/08/2019

8.0 Very Good

Maureen 28/08/2019

8.0 Very Good

We booked the spa day for 2 which included a light lunch, an 60 minute treatment each and use of the facilities. It was quite busy when we arrived and there wasn’t enough seats or beds around the pool for everyone which was disappointing. The pool was very cool as well and the jacuzzi was out of order until the afternoon. The lunch was lovely and the restaurant staff were helpful and friendly. The treatments were very nice and definitely made up the disappointment round the pool. The men’s changing rooms are also in need of a makeover. Overall we would definitely return as it was good value for money but we would have expected slightly nicer facilities considering the location

Aimee 15/08/2019

10.0 Excellent

The whole experience was wonderful Nicole carried out my treatments very professionally and enjoyably. The atmosphere was lovely and so relaxing I would definately recommend the break

Corinne 08/08/2019

2.0 Poor

Arrived at Spa 4 girls, they had no robes! we were expected to sit in waiting area and relaxation area after our treatment in our own clothes. We have never been to a spa before where no robe was provided because they said that they run out! Drinking water containers in waiting area empty before and still empty after treatments . Too many spa staff on reception all saying different things and making excuses why there were no robes. Treatments were quite good although only lasted 45 minutes instead of 50 minutes and with no 10 minute pre-treatment time to discuss chosen treatments. Staff with trolley filled with used towels just stood in doorway talking and we had to move it ourselves to get passed. This was certainly the worst spa experience ever and would not recommend visiting this spa.

Annette 30/07/2019

10.0 Excellent

Spa was great and lovely. The only thing that would benefit to support the spa would be a nice outside area to sit when the weather is lovely.

Sharon 28/07/2019

6.0 Good

Kelly 09/07/2019

10.0 Excellent

Fell asleep during my treatment as so relaxing. Staff were really friendly and professional!

Christina 08/07/2019

10.0 Excellent

The treatments were great very relaxing spa area needs updating as tap wasn’t working or mood shower. Just looks like a swimming baths needs to be more tranquil. The staff were lovely.

Claire 19/06/2019

10.0 Excellent

Spa experience beautiful. An extra jacuzzi will do.

Siku 17/06/2019

10.0 Excellent

I had a back massage and it was not as effective as I thought it would be and I wasn’t asked about my needs ie medium gentle or hard back massage.

Siku 28/05/2019

6.0 Good

Didn't like the fact that we were asked to change into our robes and wait in a public corridor before our treatments. A member of the gym happened to pass us and took us into the spa relaxation room. Not sure why the spa staff didn't do this

Janet 27/05/2019

8.0 Very Good

The staff were very friendly and helpful. The swimming pool area was really clean. Unfortunately the jacuzzi was freezing cold and so couldn't be used and a number of machines in the gym were not working.

Mavis 23/05/2019

10.0 Excellent

Fantastic treatment, great value for money

Amanda 13/05/2019

6.0 Good

The treatment was great and took place in a relaxing room with a nice spa lounge to rest in afterwards. I have given 3 stars for the facilities and overall rating because I didn't realise that the pool area (with the jacuzzi, sauna, steam room and heated beds) is used as a public pool and gym - perhaps my own fault for not researching properly! There were children's swimming lessons in the day and it got quite busy in the evening as the gym users started to use the pool and jacuzzi. I have only been to one spa before (Moddershall Oaks) so my only comparison is a purpose built spa, which had a much more relaxing "spa like" environment. We still enjoyed our stay but wish we had realised that most of the spa area has other uses, as we would have perhaps chosen a different location for a spa break.

Sarah 13/05/2019

10.0 Excellent

Deborah 08/05/2019

8.0 Very Good

This was our second visit and we felt that there a few minor things that weren't as good as last year. It would have been nice to be able to get a fruit tea after our treatments. Also we saw a trail of ants by the jacuzzi.

Lynsey 10/04/2019

8.0 Very Good

The Treatments were very good although it was a bit unusual to share a room with my friend who was having a Full body Massage, as I was only having a facial and toes file and polish!!! Also around the Pool area, people had put towels on the few sun beds there were so there was no where to sit and relax. The jacuzzi is very small would only fit 3 people.

Sharon 09/04/2019

10.0 Excellent

Excellent treatments the only one thing not enough beds round the pool only 8 and a couple of tables with chairs

Lynn 21/03/2019

4.0 Average

Nowhere to really sit by the pool and the jacuzzi wasn’t working

Nicola 12/03/2019

10.0 Excellent

Spa admin staff were great although I was a little disappointed with the person who did my treatments. I have to say that this is my first spa treatment experience ever. The person treating seemed somewhat cool and verbal communication was at a minimum. It was also unfortunate that the jacuzi was out of action but this could not be helped. All staff treated me with respect

Doreen 01/03/2019

8.0 Very Good

Good facilities and treatments but the day was let down by the jacuzzi being out of order. This was very disappointing

Ryan 18/02/2019

8.0 Very Good

The only problem we had with the spa was that the pool was closed on the second day. Otherwise everything else was very good and the treatments were excellent.

June 12/02/2019

6.0 Good

Slightly disappointed in the visit to the spa. The treatments were amazing but the facilities were the disappointment. The pool was cold, the steam room was out of order as was the shower. We wouldn't have minded but that just left us with the small Jacuzzi and the sauna. Which were already full. The lockers were a struggle to use but the staff were really helpful and friendly.

Angela 27/01/2019

6.0 Good

One of our party had a salt body scrub and told to go to swimming changing rooms, spa shower room not available, to shower it off. This was rectified. General standards have slipped.

Christine 26/01/2019

4.0 Average

Pool was cold. Steam room was broken. Tiny sauna with lots of people crammed in. Jacuzzi is tiny can only fit 4 people in at squeeze. Hardly spent any time in the spa area as it is not a comfortable, relaxing environment. Wouldn’t use this again. Would recommend to avoid.

Chris 08/01/2019

10.0 Excellent

Had a back and neck massage by Carol, it was really good, best one I have experienced. Disappointed the steam room was out of use. The staff in reception were very helpful and the quiet room was very relaxing.

Debbie 06/01/2019

10.0 Excellent

I bought this as a gift. Recipients lived their massage ( encouraging them to relax a bit more in 2019!) Afo tea wonderful especially in the “regal” surroundings of the Sheridan Lounge. Thanks to all staff.

Gail 05/01/2019

10.0 Excellent

Personalised massage due to back problems which was effective and enjoyable

Lindsey 02/01/2019

8.0 Very Good

Steam room and sensation shower weren,t working but treatments were very good

Nick 31/12/2018

10.0 Excellent

Spa and treatments are good. Lovely products

Nartaya 25/12/2018

10.0 Excellent

The spa treatments were excellent ,Rebecca did my therapies and she was fantastic. The only sad thing about the trip was I lost one of my diamond ear stud.

Purnima 09/12/2018

8.0 Very Good

Had a fantastic spa day with my wife, spa and treatments were brilliant and staff were very helpful, food was brilliant only down side was the pool being cold, all in all had a fantastic day

Gareth 04/12/2018

10.0 Excellent

The staff were friendly and welcoming. They discussed our treatments and afterwards we went into a relaxing area with reclining seats and offered fruit and water.

Muriel 01/11/2018

10.0 Excellent

A lovely relaxing day with treatments all at the same time and then a delicious afternoon tea! Food was delicious. Spa was nice and pool was good. Lockers were not the easiest as many were broken but hopefully that will all be fixed soon

Hannah 12/10/2018

10.0 Excellent

I've previously had the Fit for Business Back Ritual, however this time I chose the Body Scrub. I must admit, I'll probably go for the back ritual next time as although the scrub was nice, the massage didn't last very long. The therapist was so lovely and I was really impressed with the full-length pool. I have been to other Q Hotels in the past where the pool is more of a "play pool" but I like to do lengths, so this was perfect!

Sheridan 01/10/2018

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Overall Rating for this hotel

8.6

Overall Rating for this hotel

Very Good

(40 reviews)

Staff

9.0

Room Comfort

9.0

Quality of Bars & Restaurants

8.2

Location

9.4

Quality of Facilities

8.0

Value for money

8.4

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Good
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8.0 Very Good

A beautiful hotel in a lovely setting! We had a room in the newer part of the hotel. The room was very spacious, clean and comfortable! Would definitely recommend a spa break at this hotel.

Caroline 27/02/2020

4.0 Average

The old part of the hotel is lovely but the new part needs a massive update and refurb. Restaurant is tired looking and Spa is nothing special.

Jill 18/02/2020

6.0 Good

The hotel looks beautiful when driving up the driveway, we were very impressed, however the décor inside was a little dated. The room itself was nice, however the bed wasn't very comfy and there wasn't enough coffee and milk for our stay. We had enough for 1 cup each. Nice bathroom although couldn't empty the bath after a shower, the plug wouldn't open. We still enjoyed ourselves. The restaurant lunch buffet was beautiful, very tasty and fresh. The evening main meal was nice but mine was bland, I had the braised shin of beef but the jus was tasteless and not much of it at all. The starters were lovely though. Very tasty! We didn't like the cherry cheesecake as it looked nothing like cheesecake and tasted different and for £9 for a small piece this was a little disappointing.

Suzi 04/02/2020

10.0 Excellent

Great relaxing three days

Alison 01/01/2020

4.0 Average

Room not ready till 4.25, spa facilities out of order (thermostat problems) overcharged on bill and had to call the next day for refund- never again!

Liz 17/12/2019

6.0 Good

Accommodation good

Katie 03/12/2019

10.0 Excellent

First class. Reception staff was really friendly, Spa was so relaxing, food and restaurant staff was brilliant, will definitely be back. Thanks for a Wonderful stay 🏆

Lynn 22/10/2019

10.0 Excellent

ideal location & facilities for relaxing stress free break

Graham 22/10/2019

10.0 Excellent

Our stay was out this world ..The bed was comfortable ,the staff was super professional

Maureen 28/08/2019

10.0 Excellent

The room was an upgrade felt that the cleaning could be improved upon our towel rail didn't work and we did report this to no avail. Our coffee sachets weren't replaced and there was no floor lamp although there were a side lamp each. The ceiling lights over the window did not work either. Tbe food was very good but the fruit at breakfast whick I like was melon and forest fruits only. We changed our evening meal to our second night as we had lunch on the first day so felt we couldn't manage an evening meal as well. When we finished our evening meal also using our 2 for 1 drinks voucher the bill hadn't been calculated correctly £74 ouch. It was sorted out though. When we checked out we had calculated our final bill to be £11 we felt that the receptionist to be extremely rude insisting that we had eaten both nights in the restaurant and we owed £55 obviously there is poor or no integration between all parties she rang at our insistence to speak to the lovely we think Spanish lady whom had looked after us in the restaurant during our stay who confirmed our single evening meal. Overall a lovely time we would definately return and recommend to others

Corinne 08/08/2019

6.0 Good

Hotel Room was very clean and comfortable. Food in restaurant at evening meal was very nice and reasonably priced. Outside area around the newer part of the hotel is not very appealing, no view and not much outside seating which only looks onto a car park. Bar Staff , not enough of them and service is very slow. Breakfast was very enjoyable.

Annette 30/07/2019

10.0 Excellent

Staff were lovely and very welcoming in the restauran,especially Katty who was very supportive and gave advice on what to do and where to go. Food was excellent and well worth the money.

Sharon 28/07/2019

6.0 Good

The main hotel was lovely, however it was a little disappointing to see we were staying in the extension of the listed building. Which unfortunately looked totally out of character to the original building because it was an ugly modern build, only describe as it looked like a gym! I was unable to have my treatment due to a member of staff calling in sick, however they did offer me alternative times or a generous refund. My mum had her hours treatment and was more than happy with it. We used the spa area and the hotel room was substantial and clean. The 3 course meal at night I really enjoyed and the breakfast was good too. Overall we had a nice break away. I would go back again but asked to be located in the original part of the hotel.

Kelly 09/07/2019

10.0 Excellent

Staff couldn’t do enough for us, even got chocolate from staff quarters for my pregnant friend late at night. Food excellent, spa clean and treatments lovely. Would definitely come again!

Christina 08/07/2019

10.0 Excellent

The room was nice and clean the bed and pillows were a bit to firm for me. I didn’t realise we could pick to stay in the castle so we were in the modern area so a bit gutted cause we would have loved to stay in there. The castle was amazing. The staff were lovely and the food, lunch time menu is a little expensive and the drinks. Although very nice. I think the pool area needs updating as the mood shower wasn’t working or the drink tap it’s very boring in there like a swimming baths which lets that part down. Treatments were fantastic. However this is my third time but first ever over night stay it was very relaxing.

Claire 19/06/2019

10.0 Excellent

Very happy with everything. Rooms comfortable though carpets need updating

Siku 17/06/2019

10.0 Excellent

An awesome experience overall. We all enjoyed our stay.

Siku 28/05/2019

8.0 Very Good

Reception staff very welcoming and friendly. Fantastic location, beautiful setting. My only complaint about the hotel is that they need more staff working on the bar in the Brasserie

Janet 27/05/2019

8.0 Very Good

A lovely hotel with really helpful, friendly staff. The food was great - with a good choice. Well worth the money for two days of total relaxation.

Mavis 23/05/2019

10.0 Excellent

Lovely hotel with helpful staff

Amanda 13/05/2019

10.0 Excellent

Lovely big room in the old hall - nice views of the gardens

Sarah 13/05/2019

10.0 Excellent

Deborah 08/05/2019

10.0 Excellent

Everything was good but some of the food wasnt up to standard. My friend sent her mackerel back as it wasnt fully cooked, the halloumi salad was very plain and unnviting and the cheese cake didnt taste of anything (although my sticky toffee pudding was very nice). It would also be good to offer more vegetarian choices as a main for lunch.

Lynsey 10/04/2019

10.0 Excellent

The sofa bed was not very comfortable but the room was clean. The food was lovely but at breakfast there was not enough seating in the restaurant and we had to sit in the bar area. In the afternoon we ordered coffees and they took a long time to come as the Staff forgot the order?!

Sharon 09/04/2019

10.0 Excellent

Excellent really fantastic value would go again staff couldn’t be more obliging have recommended to my friends ..

Lynn 21/03/2019

6.0 Good

A really nice stay however disappointed with the spa facilities and the fact that we didn’t stay in the main hall

Nicola 12/03/2019

8.0 Very Good

Thoroughly enjoyed my stay at Crewe Hall. I am totally blind and went on a spa break with a friend who has walking difficulties. All staff were exceptionally helpful to us and I really can't find anything to fault. Accommodation was spaceous and clean.

Doreen 01/03/2019

10.0 Excellent

Could not fault the hotel during our stay. Lovely and clean and great staff. The highlight for me was the brassiere. Food was fantastic and staff very friendly and helpful.

Ryan 18/02/2019

8.0 Very Good

We had a very enjoyable two night spa break at Crewe Hall. The treatments we had were excellent and all the staff were very helpful. The only problem we had was that the swimming pool was closed on the second day.

June 12/02/2019

10.0 Excellent

What a beautiful place. The reception area is amazing. The staff were all polite and very helpful. The food in the Brasserie is great value for money. The rooms are immaculately clean and comfortable. We will be back that is for sure.

Angela 27/01/2019

6.0 Good

Evening meal order not correct. Fish portion extremely small. Problems with Shower in both rooms. Towel rail fell off wall. Rooms were cold due to Air con. Hotel staff gave us a refund on rooms when we checked out.

Christine 26/01/2019

6.0 Good

Accommodation very nice. Poor range of food choice at resteraunt. Bar very poor and expensive. £10 for a “cocktail” that’s not even fresh ingredients!! Would recommend to avoid!

Chris 08/01/2019

10.0 Excellent

Restaurant food very good. All staff were excellent throughout stay. Room very comfortable but a constant humming disturbed sleep. Receptionist said there was some ongoing work with the air conditioners. Overall it was a great experience

Debbie 06/01/2019

10.0 Excellent

Stunning hotel with excellent customer service

Lindsey 02/01/2019

6.0 Good

Food and drinks were very over priced.food was terrible first night but excellent the second and the staff weren,t very attentive

Nick 31/12/2018

10.0 Excellent

Five star service. Staff very friendly and helpful room very comfortable and clean. Food are delicious and testy Spa and treatments are very good. Highly recommendable

Nartaya 25/12/2018

8.0 Very Good

I went for spa break with my 3 friends.The rooms were clean but thermostat was not working and rooms were cold. We had to ask for heater. We were given table at a Christmas do and the food was not very good, 3 of us do not eat Turkey and the women in charge of serving was not very helpful, she kept asking if we ordered vegetarian food in spite of explaining to her that we are not at the Christmas do !

Purnima 09/12/2018

8.0 Very Good

Upgraded to VIQ room although for two people that extra cost was £90 and I don’t feel we received £90 worth of value. Small selection of alcohol in the mini bar and no crisps/snacks as promised. Run of the mill toiletries you would expect in any hotel room. We also booked a twin room but were given a double . Lady doing rooms confirmed bed could not be separated.

Sarah 05/11/2018

8.0 Very Good

Although we had to move rooms once due to extreme noise from the air con and then again from the next room as the TV wasn’t working, the concierge really tried to resolve the issues quickly. He was friendly, but professional as were the rest of the staff. The first two rooms were in the ‘new’ side and were modern, roomy and clean. The last room had a four poster and had traditional decor, needed a lick of paint, but was still lovely to stay in. The food was excellent, dinner, lunch and breakfast with plenty of choice. The old part of the hotel was where the reception was and there was a wedding being held, in front of the reception was a beautiful area with a mezzanine area above. Then in front of that the chapel which again was beautiful.

Muriel 01/11/2018

10.0 Excellent

My husband took me on a spa break for my birthday and we had the most relaxing weekend. The hotel was lovely and the staff were so helpful and polite. We were also really impressed with the food and what was included as part of the package. We have been to other Q Hotels in the past and the lunch included has just been whatever they were serving on that day but you could actually choose from a selection of sandwiches, burgers and salads as well as helping yourself to a small selection of desserts. The evening meal and breakfast the following morning was delicious!

Sheridan 01/10/2018

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QHotels – Crewe Hall

Spa Facilities

Hotel Facilities

Groups of 6 or more?

One Night Spa Break

Luxury Spa

Girls Night In

Two Night Spa Break

Two Night Deluxe Spa Break

Your Discovery Experience

Spa Day for 2

Your Afternoon Tea Experience with ESPA

Your Indulgent ELEMIS Experience Together

Your Luxury ELEMIS Experience

Groups of 6 or more?

At a glance

Sustainable Spa

Hen Friendly

Pre-Natal

Architectual Excellence

Local Attractions

Family Friendly

Hotel Spa Venue

Spa & Leisure

Hotel & Accommodation

Location

Very Good

Very Good

Book with confidence...

QHotels – Crewe Hall

Spa Facilities

Hotel Facilities

Groups of 6 or more?

One Night Spa Break

Luxury Spa

Girls Night In

Two Night Spa Break

Two Night Deluxe Spa Break

Your Discovery Experience

Spa Day for 2

Your Afternoon Tea Experience with ESPA

Your Indulgent ELEMIS Experience Together

Your Luxury ELEMIS Experience

Groups of 6 or more?

At a glance

Sustainable Spa

Hen Friendly

Pre-Natal

Architectual Excellence

Local Attractions

Family Friendly

Hotel Spa Venue

Spa & Leisure

Hotel & Accommodation

Location

Very Good

Very Good

Book with confidence...

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