Best Western Heronston Hotel and Spa

Quite disappointed with the spa day that I booked as a present for my mother's birthday. The treatments we had were lovely but that was the only good part of our experience. On arrival we were taken to the changing rooms and given our robe/towel/slippers, my towel was stained and by the time I realised the staff member had gone and there was nowhere to get an extra towel and no way of contacting someone to get a new one other than to walk to reception in my robe and slippers (not something I particularly felt comfortable with in front of other guests staying at the hotel) The poolside needs more loungers as once we had come out of our treatment there was no where for us to lay or put our towels. Appears to require a makeover and cannot compare to other spa's in south wales, this is more of a budget spa. Our treatment time was booked for 10am and we sat waiting in the corridor as we were told to when taken to the changing room for around 25 minutes, nobody came to apologise for the delay or explain to us why we hadn't been called. I found a phone in the 'relaxation room' and called reception who said they would phone through to find out and only then someone came to apologise for the delay. The relaxation room just looks like a bedroom with ordinary beds in there, not like other spa's we have been to. Changing room has 2 showers so if you come out of the spa and someone else is using them then you have to wait. Hair dryers were terrible, one is in the reception room of the changing rooms so you have to dry your hair outside of the changing room. Lockers wouldn't work. No where to plug in a straightener. No towel to dry yourself with once you've showered you have to use the wet one you've used at the poolside. For lunch the staff member didn't seem to be aware that we had pre ordered lunch. We were taken to a room for our lunch that was quite drab, no condiments or cutlery on the table we had to ask. Our food was average. Didn't seem to be any staff presence anywhere other than the main reception, strange. All in all I wouldn't return or recommend for a special occasion. Not so bad if you're just treating yourself to a treatment I suppose.