Best Western Heronston Hotel and Spa
Centrally located between Swansea and Cardiff and close to Bridgend town centre, there’s plenty of sightseeing and retail therapy opportunities with this hotel as your base. At the Leisure Club & Spa, there’s a heated indoor pool to dive into, a sauna, steam room and spa pool to ease tired muscles and a fully equipped gym for work outs. In the treatment rooms, you can indulge in a lovely massage, facial or finishing touch to make you feel relaxed and gorgeous.
Spa and hotel facilities
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At a glance
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Leisure Break Venue
The hotel has a range of leisure facilities and treatments available but is not a specialised spa.
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Convenient Location
The hotel is within easy reach of both Cardiff and Swansea.
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Shopping
Head into Cardiff for a spot of retail therapy at all the high street favourites.
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Bars and Night Life
Bars, restaurants, and places to go; head to Cardiff in the evening!
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Golf
Southerndown Golf Course is just two miles from the hotel.
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Family Friendly
Children are welcome at the hotel and can use the pool and facilities, sometimes at designated times.
Spa & Leisure
The spa at Best Western Heronston Hotel and Spa offers a complete range of facilities to unwind at the end of the day, with a fully equipped gym, a pool, sauna, steam room, and a spa pool.
Meanwhile the treatment menu offers guests a collection of face and body treatments, manicures, pedicures, tanning, and finishing touches as well.
Hotel & Accommodation
Perched on the outskirts of Bridgend, Best Western Heronston Hotel and Spa is a modern hotel just a few minutes from the Glamorganshire Heritage Coastline, whilst still being within easy reach of the shops and entertainment of both Cardiff and Swansea.
The location means that you will never be short on dining options, but for those staying in the hotel’s own Crane Restaurant offers a homely environment that oozes Welsh charm and serves traditional as well as continental food. Ewennys Bar and Grill is also available for relaxed meals or a drink with friends.
Please note: The property is currently undergoing renovation works.
Location
Best Western Heronston Hotel
Ewenny Rd,
Bridgend,
CF35 5AW
Spa & Hotel Reviews
Condition of Spa
8.6 out of 10
Quality of Treatments
8.8 out of 10
Staff
8.2 out of 10
Quality of Food
8.8 out of 10
Quality of Facilities
8.0 out of 10
Value for money
8.2 out of 10
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Very good experience altogether. Considering I got the SpaBreaks voucher in 2019, the staff @ customer services couldn't have been more helpful. Managed to get a spa session & treatments in a local hotel, along with afternoon tea. From reception to tea, at the Heronston hotel, we thoroughly enjoyed the experience, one which I will be doing again very soon.
Treatment staff were lovely and afternoon tea was nice. Only downside was the building work going on was extremely loud and could be heard whilst our treatments took place as well as whilst we had food so a little annoying whilst trying to relax. Staff were apologetic however and we were aware it wasn’t anything that they could do about it, so nothing reflecting on the spa’s service. Overall was a good first time spa experience :)
Quite disappointed with the spa day that I booked as a present for my mother's birthday. The treatments we had were lovely but that was the only good part of our experience. On arrival we were taken to the changing rooms and given our robe/towel/slippers, my towel was stained and by the time I realised the staff member had gone and there was nowhere to get an extra towel and no way of contacting someone to get a new one other than to walk to reception in my robe and slippers (not something I particularly felt comfortable with in front of other guests staying at the hotel)
The poolside needs more loungers as once we had come out of our treatment there was no where for us to lay or put our towels. Appears to require a makeover and cannot compare to other spa's in south wales, this is more of a budget spa. Our treatment time was booked for 10am and we sat waiting in the corridor as we were told to when taken to the changing room for around 25 minutes, nobody came to apologise for the delay or explain to us why we hadn't been called. I found a phone in the 'relaxation room' and called reception who said they would phone through to find out and only then someone came to apologise for the delay. The relaxation room just looks like a bedroom with ordinary beds in there, not like other spa's we have been to.
Changing room has 2 showers so if you come out of the spa and someone else is using them then you have to wait. Hair dryers were terrible, one is in the reception room of the changing rooms so you have to dry your hair outside of the changing room. Lockers wouldn't work. No where to plug in a straightener. No towel to dry yourself with once you've showered you have to use the wet one you've used at the poolside.
For lunch the staff member didn't seem to be aware that we had pre ordered lunch. We were taken to a room for our lunch that was quite drab, no condiments or cutlery on the table we had to ask. Our food was average. Didn't seem to be any staff presence anywhere other than the main reception, strange. All in all I wouldn't return or recommend for a special occasion. Not so bad if you're just treating yourself to a treatment I suppose.
We had an incredible time at the spa and the facilities were brilliant, our therapist was lovely and accommodating and the treatments were amazing. The pool area was lovely and quiet and we found it very relaxing. The only downside to our day was the attitude and lack of transparency with the hospitality staff upstairs. On arrival at 9:30am we were asked our choice of sandwiches for afternoon tea, (booked for 2pm) so you can understand our disappointment when this arrived almost half an hour late and our request of smoked salmon and cream cheese was not as it appeared to be. Upon inspection we determined that the white object in the sandwich was definitely not cream cheese - we thought it could be egg, and it tasted awful. I complained to the unaccommodating lady behind the bar who said she would check what it was. When she returned we found out it wasn’t egg but mozzarella as they had run out of cream cheese, which definitely isn’t a suitable replacement! They had all day to grab some more cream cheese (there’s a Tesco next door) so it was slightly patronising to think we wouldn’t notice! We just took the mozzarella out and ate the sandwiches but wanted to mention this due to poor customer service. Cakes were lovely. The actual spa experience was wonderful and I would highly recommend!
The hotel looks a little old fashoned, but the actual Spa area was lovely, with Jacuzzi, steam room and sauna. The water temprature wasnt warm enough in both the pool or Jacuzzi,speaking to people who are members this is a regular occurance.
The treatments were not the best quality I have ever had, but were an addtion to the day. The afternoon tea was nice but unfortunately the prawn marie rose was missing the sauce. This was a very resonable price for what we had compared to other spa days. You get what you pay for.
Extremely disappointing. I was bought this spa break voucher as a 50th birthday gift from a group of close friends. On arrival the receptionist handed us a clipboard of questionnaires. We found our way to the bar to sit and fill the forms in, we then found our own way to the spa centre to find the door locked and no one around. My friend walked back to reception to be given a pass key, towels robes and slippers. They made Us sign to say that the card used to book experience would be charged if the robes towels etc were stolen and then demanded a set of keys at reception before they would hand them over. We entered the spa area not knowing if / when / how the treatments were to be given, and at that point I just wanted to go home. It felt like escape rooms not a relaxing treat. We wondered around looking for a therapist who was lovely but was on her own so the treatments were not given to us simultaneously and therefore felt rushed so that we could both have the treatments before the lunch was served. Afternoon tea was given even though the voucher said we had a choice of afternoon tea or light lunch with a drink. The pool area was lacking in sun beds and chairs. The whole day was not worth the £99.00 that my friends paid, I will not return or recommend the hotel for a spa day.
We visited the spa for my sisters 50th, it was fantastic, staff were lovely, pool area was very nice, pool a little cold & very chlorinated, twinkly lights on the ceiling nice but half have gone out & the lockers were a little challenging, we had massages & facial which were absolutely amazing lovely lovely young lady, made you feel at home and amazing, lunch was delicious and bar tender was very amusing, we will definitely return was a great experience.
The treatment was fantastic, could not fault Debbie. However the afternoon tea was a bit of a disappointment. You were limited to one choice of Sandwhich, no clotted cream scone but a slither of what looked like a mini victoria sponge cake cut in 4 with 2 being served. I would not recommend the afternoon tea from the hotel. However the spa treatments were fantastic. The spa facilities deserve an upgrade. A little bit dated.
The spa was lovely, really quiet too, we were the only people there for a good while! Great pool, jacuzzi, sauna n steam room!
The pool area and changing rooms could have done with someone to clear away the excess water that builds up as it was extremely slippery sadly!
The massage by Deb were amazing! We would definitely book more treatments next time!
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Staff
8.8 out of 10
Room Comfort
8.0 out of 10
Quality of Bars & Restaurants
8.6 out of 10
Location
8.2 out of 10
Quality of Facilities
8.0 out of 10
Value for money
8.6 out of 10
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The Hotel itself looks a little dated from the outside, but the reception area, bar, and restuarant and function rooms are lovely. All of the staff were so friendly, professional and helpful. The room was a little dated but it was spacious, clean and comfortable and for the price we couldnt complain at all.
The restuarant was lovely and the evening meal was outstanding! Again for the price we were really pleased. The waiting staff were polite and helpful. Again breakfast didnt disappoint, everything was freshly cooked and well presented.
For the price we paid for this stay we were absoloutely thrilled.
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