Celtic Manor
Safe Hands For Cancer Accredited
With so many world-class facilities to indulge in at Celtic Manor, you’ll struggle to fit everything into one day, making it the ideal weekend getaway, especially for a special occasion. Alongside its three golf courses and choice of restaurants, the spa is sizeable so make sure you take the time to enjoy all that’s on offer. The herbal steam chamber is a must, as are the treatments of which there are many to choose from, all of the highest luxury standard.
Spa and hotel facilities
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At a glance
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Safe Hands for Cancer
Accredited by the SATCC and part of the Spabreaks.com Safe Hands for Cancer Collection, this spa welcomes people living with or beyond cancer and offers a number of specialist trained therapists.
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Location
The resort is conveniently situated just off Junction 24 of the M4, only 30 minutes east of Cardiff and 2 hours from London, Celtic Manor is easily accessible from all major UK towns and cities. Car Parking available on site at a cost.
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Family Friendly
From activities, to swim times, to nursery care; the resort caters to guests of all ages. Note: Children’s swimming times at the Forum Spa are 8am - 10am and 4pm - 8pm.
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Accessible Spa
The bars, restaurants, spa and treatment rooms are wheelchair accessible; Dylan's Gym has equipment suitable for wheelchair users and special access to pool areas can be arranged. There are hard of hearing induction loop facilities and vibrating pillows, and 12 accessible bedrooms.
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Hotel Spa Venue
The hotel has an elaborate range of accommodation and facilities.
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Convenient Location
Surrounded by 1400 acres of park land and the Usk Valley it is hard to believe that the hotel is just a short distance off the M4 and 45 minutes from Cardiff.
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Hen Friendly
With so many activities on offer, Celtic Manor is an ideal treat for hen parties.
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Golf Resort
Having hosted the Ryder Cup in 2010, the three golf courses at Celtic Manor are amongst the favourites of devotees.
Spa & Leisure
It is only fitting for a venue as large and with such an international reputation as Celtic Manor that the spa is an all-singing, all-dancing health Mecca. As such, the spa has a range of facilities including a 20-metre pool overlooking the Rooftop Garden, a gym, enormous Jacuzzi, saunas, steam rooms, plunge pools and the Evergreen Nanny service to give parents a little time out.
The treatments are where it becomes notably special however, with 16 treatment rooms using the Elemis product line in a range of massages, facials, manicures, pedicures, scrubs, wraps and finishing touches. They also offer a Forum Spa collection of treatments including the Elemis Herbal Steam in a chamber where small lights mimic the constellations.
The Resort has recently added a Champagne and Beauty Bar the ideal place to indulge in a glass of champagne or sip a cocktail while enjoying some heavenly pampering. You can even choose to go VIP with exclusive use for you and your friends.
Hotel & Accommodation
In the Usk Valley in South Wales, Celtic Manor provides luxury on a grand scale. A five-star experience with 330 bedrooms in the Resort Hotel, the design is contemporary and light, and key to its character are the three surrounding golf courses, for which the location is famed.
As you might expect from somewhere that is more of a small village than a hotel, there are several restaurants: The Olive Tree in the Resort Hotel serves all meals including breakfast and is invariably the dining domain of spa goers; Steak on Six, which is situated in a spectacular elevated setting on the sixth floor of the hotel, is the Signature dining option; and Merlin’s Bar is an altogether more relaxed affair. The newly opened Mulberry Bar with its sumptuous surroundings and decadent atmosphere is a hidden gem and the perfect place for an evening hideaway or pre-dinner cocktail.
Location
The Celtic Manor Resort,
Coldra Woods,
The Usk Valley,
Caerleon,
Newport,
South Wales
NP18 1HQ
Conveniently situated just off Junction 24 of the M4, only 30 minutes east of Cardiff and 2 hours from London, Celtic Manor is easily accessible from all major UK towns and cities
Spa & Hotel Reviews
Condition of Spa
8.4 out of 10
Quality of Treatments
8.8 out of 10
Staff
8.6 out of 10
Quality of Food
7.6 out of 10
Quality of Facilities
8.2 out of 10
Value for money
8.0 out of 10
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Lovely massage and staff. Pool was attractive but the spa area was shut during our visit. This was disappointing as obviously we had paid for a spa weekend. Also it would have been nice had we been told that we needed to book a pool session. 45 mins sessions seem very short too. We were lucky one of the great team of staff found us a space.
First time staying at the Celtic manor hotel and using the Spa facilities. Thoroughly enjoyed. All staff were pleasant and professional and the treatment (hot stones) was just what was needed. The lunch menu was a choice of salad with either chicken, salmon or vegan then desert. Absolutely fine and the portions were quite large! . Due to the covid rules we had to book to use the pool etc which we managed to use briefly before treatments . We were booked into the olive tree as part of the hotel booking . I wouldn’t rate this as quality food as it was buffet style however we know for next time
The treatments were really wonderful. Everyone in our party had a great massage. However, the food and service really let it all down. The spa staff had no idea what access we should have had and at what time, they had incorrect timings on our treatments. The catering staff took over 45 minutes to serve cold salads and a glass of wine which meant we missed our swimming time slot and had to rush our food and swim. We came back for desserts and more drinks and were given an incorrect bill and overcharged. When we asked for it to be corrected we were treated very poorly. The waitress working actually told us to hurry up as she wanted to go home. When we asked to speak to a manager we were told that nobody was available. It ruined a first outing for us since lockdown and made what should have been a relaxing afternoon very stressful and with a bad taste in our mouths. I would never pay for a package like this again.
The day was booked and incase not made clear thst swimming times had to be booked prior to arrival, as i had booked a manicure and massage was told that there was only one time slot available which over lapped with massage this left us with only 15 minutes in the pool. All treatments were booked at the same time, I explained I had a voucher for a 45 minute manicure and this was booked in. When I arrived for this they could't find no booking for this. They said they were busy but could fit me in for a 20 minute manicure as a good will gesture and that I could use my voucher again. The good will gesture was very kind but I won't be using the voucher again as the visit is a 50 mile round trip. Along way to go fir a manicure.
Very disappointed with the facilities were very basic. My sister and I visit spa around Wales and write reviews. The staff were unhelpful and robotic. They need training in customer care they were very impersonal. We were not shown around the facilities just pointed in the direction of the changing rooms we weren't even told where to go for our lunch. There were only one relaxation area which in my opinion should have been dim lighted. It wasnt very clean and there were dirty cups left laying about.there wasn't any shampoo in the showers. On a positive note I must say the massage was very good but overall a very disappointing experience.
A lovely day, my massage was wonderful and the therapist was superb. There was some confusion around my name for the facial. When the therapist realised it was me she did apologise but claimed the computer also had my name wrong. Yes I had already had a massage that morning. I feel the therapist then rushed my facial which meant it was not very enjoyable
Such a shame it was so busy on the night I went. The place was heaving, and I found it very difficult to relax. There were lots of dirty cups and glasses in the relaxation room , which was also very cold and noisy with very loud chatty quests. There were no clean cups and glasses at 6.30pm. My treatments were good , but I was reluctant to stay to use other facilities as it was not what I was expecting. Although I was told my treatments may not be at the exact time I had requested them, I felt disappointed that I requested 6pm , then had an email confirming 5pm , and when I arrived I was told it was 4pm ! There didn't seem to be enough staff either and I felt rushed. Maybe the forum is better on other days so avoid a Friday x
Spa had booked in my time for treatment which I was unable to change. I was advised I could choose my own time.
we were unable to use relaxation room as it was too full.
The pool/spa area was too busy couldnt use facilities properly.
As they had booked in my treatment at 3pm and we had arrived at 11am there was a long wait for the treatment as we couldnt properly use other facilities.
The lunch was absolutly awful, we were advised we could go in robes as we would of had to get dressed then undressed again for treatment. We were sat in a public area and the luch was a cold buffet with very random items that didnt really go together, we were only able to have water as a beverage with our lunch.
Enjoyed the massage but other than that I thought it was awful.
Wonderful day at Celtic Manor, the staff are very friendly and helpful. The facilities are very good and the pool is big so that if people want.t to swim lengths they can do. The food is wonderful and for a 'light lunch' there is plenty. Please don't change it Celtic Manor it is a wonderful plAce to come for a Spa Day.
excellent facilities, the day was booked by our daughters as a silver wedding present, the hot stone massage was a lovely experience, however the light lunch was a choice of soup followed by salad, maybe an improvement could be the offer of a jacket potato as if someone did not like salad then they would not be able to partake of part of the experience
The spa was very nice and the staff were very friendly. There seemed to be a lack of beds by the pool and it would also have been nice to have a communal steam room if you go with someone of a different gender.
The main issue was screaming kids! - they were allowed in the spa pool all afternoon-evening which seemed to completely defeat the point of a relaxing spa weekend. It would be a great venue to have adult only.
Booked a spa day for my daughter and I. we found it lovely and relaxing. The only down side is Spa staff were so busy being a Saturday the customer service was not there the focus was mainly on the group booking making them happy. Other couples commented on this to us.The treatment was amazing we both loved it and we did relax.
I had three treatments a mini facial that was very good, a pedicure that was good and a massage, the young lady who done the massage had only recently started and she did not stop talking all the way through very average, not quite what you want when you are trying to relax. The treatments are not cheap and I feel some of it was a waste of time and money. Nobody showed us around the facilities we missed out on the light lunch and used the snack area I ordered a Tuna and Cheese Panini, when it came there was hardly any filling and it had been warmed in a microwave it was awful and at a cost of nearly £7.00 I was not impressed so my all round experience was not a good one so I will not be going again. It is unlikely you will publish this review and if you do I am happy to put my name to it.
Celtic Manor is a fantastic place to have a spa day. Unfortunately for us the steam room was out of action and the spa was so busy that we had to sit on the stone wall for all of our visit. It was not the relaxing experience we had hoped for. One of the spa therapists was however very helpful and gave us a spa day pass to use at another time. Hopefully our next visit will be the relaxing day we look forward to. Afternoon tea was lovely and we had complimentary Pimms and lemonade on arrival.
I was terribly disappointed. The Jacuzzi in the ladies area was not working. The large one in the main pool area was cold. The steam room in that area wasn't working. There was nowhere warm, cosy and quiet to relax with a magazine and we also never found anywhere where we could have bought a glass of champagne whilst waiting for our treatments. The therapists, however, were very good and gave us some lovely treatments.
As a party of ten we all very much enjoyed our spa day .
Although very busy and a little manic on arrival .
Once settled and in our robes ... we all had a super day .
Therapists were brill and we all very much enjoyed our treatments .
As the day came to an end , we really didn’t want to have to leave .
The spa was very busy. My therapist was late to collect me, spent quite a bit of time talking about my health checklist which had checked no serious conditions. The treatment itself felt rushed, the therapist spent what felt like long periods of time writing or doing nothing which was peculiar. She did not ask if the pressure was ok and also did not do things evenly - she forgot an arm and shoulder. The room was cold, towels thin not sure which. The time was short I was actually with the therapist for only 45 mins and some of that was talking and it should have been a 50 min treatment. The relaxation room was full of people on a hen weekend so we were unable to use it - but it was extremely brightly lit anyway and very small. Sadly whilst the rest of the spa and pool facilities looked great - it was heaving with guests and their children. There were at least six children trying to get in and out of the hot tub in the ladies area whilst their mum/aunt/grandma were in it. They were given bags of crisps and allowed to eat those around the spa area dropping crisps and climbing in and out of what was clearly marked and adult only area. It was not a relaxing spa experience at all.
We won a spa day through a Pizza Express competition. Spa Breaks contacted me and they were so helpful, they arranged the whole day for us.
The staff at Celtic manor were amazing as always and the day was perfect. We had full body deep tissue massages; the therapist was kind and knowledgeable. The only downside was the lunch included, it was just a cold salad buffet with no drinks included. Of course we didn’t mind as on this visit we hadn’t paid, but the lunch would be better if it was a limited choice menu.
I will definitely book through Spa Breaks again, all the correspondence was by email which suits my working hours. A completely stress free booking, would really like to compliment Emily Fowler who dealt with it all, thanks again!
Spa itself was wonderful, My mother and i booked into the herbal steam temple treatment. An amazing experience especially if you don't feel too comfortable with the hands on approach that comes with any massage. This is private and non intrusive. Not to mention incredible for your skin. Left feeling very rejuvenated.
However we were disappointing as we were unable to use the pool on our visit, due to it's closure. This was due to bad chlorine levels apparently. we were informed it would be open within a couple of hours, our spa stay lasted 6 hours and it was still not rectified on departure. Although i understand this was in keeping with health and safety regulations it was very disappointing, especially on paying for a 5* Spa experience.
The therapist was great and the facilities were great. Our massage was excellent and relaxing. Our spa was booked at 1:30pm after being told originally that it was cancelled. There was no communication after that so we went to the spa at 01:00 pm. We were then told that the afternoon tea is only served until 0300 pm so it meant that after our relaxing massage we then had to run to restaurant to have our tea. This also meant that we didn’t have enough time to use other facilities and to relax a bit longer. We were told that we had to get dressed when we’re going to eat. When we got to the restaurant, they were not aware of our booking. So had to tell them that we are having a spa day. I then had to remind and ask the waiters about our food after I noticed that others who arrived after us were already eating. We didn’t had our food till after quarter past 3. Meaning we waited for at least 30 minutes for assorted cold foods. Then our spa day ended.
The overall rating was 2 because of the above.
Wonderful massage by Sophie. One of the best I have ever had. My only complaint would be the size of the female changing area, just not wide enough for anyone to get changed without continually having to move out of people's way. Pool area was lovely but too busy for me however it was half term, we should have realised this when booking. The other bug bear was having to check out before out treatment, that wasn't ideal. However, I would return but maybe midweek and not in a school holiday!
I think this spa is very over priced for what it is, since visiting aqua sana
At centre parcs it has made me realise how overpriced this Spa day actually was, considering we paid almost £300 when booking to then find that there were additional charges. £9 for parking in their carpark, i was completely gobsmacked that this was not included for spa day users and then The lunch that was included was disgraceful in the forum spa cafe as part of the package, stale bread and a very small choice of things that looked like it had been sat around for days. As this cafe only served sandwiches and jacket potatos i was pretty disappointed to find that you could not choose something off the menu and had to have the shambles in the corner. A soft drink wasnt even Included it was simply the just of tap Water over at the buffet. I do not find that was good enough for a £300 day out. The sauna and pool were pretty average compared to other spa days i have been to and found there wasnt really much to do. Overall i will definitely not be visiting Celtic Manor Spa again and would definitely rebook Aqua sana centre parcs instead!
A lovely experience at Celtic Manor. The spa treatments are superb. Pool area very spacious with plenty of beds to relax. The only thing which was disappointing was the food all very 'healthy' but tasteless, particularly the soup. I have visited many spa's this one is first class. I will definitely be back.
The spa was amazing and nice and warm if you came out of the water you wouldn't be cold, me and my friend booked in for treatments and they were amazing the girls would make you feel really relaxed and made sure everything was okay throughout, we were also shown the products that were used just case we wanted to buy any and talked us through them on how they work, over all we were very happy:)
Spa facilities - steam room was out of order, which was a shame, did marr the day a little.
Food - really tasty food, but plates and cutlery taken so couldn’t go up for more!
Treatments - absolutely fantastic. Simon, the masseuse was brilliant and gave me some really good advice which has stuck with me.
I had a wonderful spa day at The Celtic Manor. It is a beautiful place which makes it easy to relax. I had an amazing facial which included a really relaxing face, hand/arm and scalp massage. The therapist showed me all the products she had used, but I felt no obligation to buy any. A lovely buffet lunch was included and there was complimentary water and tea (lots of varieties) available all the time.
It was more expensive than some spa days but worth it for a special occasion or as a gift for a special treat.
As you can see from my ratings my daughter had a lovely day at Celtic Manor. We had a 50 minute treatment and chose to have a neck and back massage and a facial.
My therapist was called Kate and I really enjoyed both treatments and felt thoroughly pampered and relaxed at the end of it.
Our lunch was buffet style, which again was really good with plenty to choose from.
There were plenty of loungers and places to relax after enjoying a swim, soak in jacuzzi and sauna but unfortunately steam room wasn't working.
Next time maybe we will include an overnight stay but sure there will be a next time.
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Staff
8.8 out of 10
Room Comfort
8.8 out of 10
Quality of Bars & Restaurants
8.4 out of 10
Location
9.0 out of 10
Quality of Facilities
8.6 out of 10
Value for money
8.2 out of 10
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Definitely more on the expensive side but the room was comfortable and well decorated. Lovely views and staff were very accommodating.
Was very unhappy as a paying guest spending over £500 at the hotel I had to pay a large amount for parking. This seemed very unfair as there were no other options for parking my car more affordably.
Dirty and dusty room.
Filthy shower.
Large hot tub is missing some floor tiles, which is both dangerous and in hygienic.
Hotel could do with new carpets, more cleaners, and an awful lot of painters and decorators. It’s looking tired.
Too expensive for what you get in return.
Also you get stung by the car park charges. They are not on the website. Why should guests have to pay for overnight parking.
Utter rip off.
£12 for crazy golf? Crazy prices.
Won’t be coming back.
There are better value hotels elsewhere in the UK.
Hotel managers should stay in there hotels for two nights and see what it’s like being a guest.
Unable to use pool etc day we attended as limited numbers, when we got in following day only allowed 45 minutes and the pool facilities need updating as acro props holding the roof up. Food was nice but was a very long wait between courses and had to ask for next course was there 3 hours for 3 courses. Fire alarm went off 10:40pm and whole hotel evacuated for nearly 30 minutes. Very expensive.
We arrived on New Year’s Day, if you are looking for a relaxing spa / hotel experience this is not the day to arrive on, the hotel was more like a Disney resort than a five star spa.
The facilities themselves are great although the restaurants and bars are somewhat over priced, £4.55 for a small Late or cappuccino does make you feel like you are being ripped off and not offering the same at breakfast unless you pay another £4.55 each is penny pinching, I’ve never stayed in a hotel of this star rating before and been charged for cappuccino when you’ve already paid for breakfast, also charging residents £18 per night for car parking when you are stuck out in the middle of nowhere and have to drive there is not on and was not mentioned at the initial booking phase, that more than anything made us feel like we were just being milked for every penny (management take note).
The pool area is really nice, the changing rooms are modern and the sauna and steam rooms very clean, unfortunately the whole area is not very well policed, there really should be more adults only time allocated to this facility, this is not beating down on people with families or kids themselves but in our case we came away for a relaxing three day break and the pool on the first day was something akin to being at your local family pool on a bank holiday.
With regards to it not being policed properly I have respect for everyone’s beliefs and religions but I do not want to be in a pool where people are fully clothed head to toe, I’ll leave that one there before I insight political arguments.
The ice skating ring was a great feature but impossible to get on, it was so busy with so many families in attendance we decided to give it a miss especially when the staff couldn’t tell us what time they had vacancies for and how much it would cost, apparently the cost rises and falls depending on how busy they are ???, we didn’t understand that either.
Our second day there was so much better than the first, the hotel was a lot quieter and so it took on the feel of a relaxing spa break.
We had one treatment each (a full massage) in the Spa and I have to say it was top notch, the staff were knowledgable and friendly and the massage itself was superb, highly recommended.
Our room was also first class, clean and comfortable with a very comfortable bed that we struggled to get out of !.
Would I recommend the Celtic Manor for a relaxing spa break or a great place to stay when passing through?, yes I would but just make sure your bank account is well stocked and you don’t book for the premium dates unless you are going there with the whole family and want to keep the kids entertained for which it’s perfect.
8/10
There were a few issues that i took up with the hotel on leaving, little things that would have improved our experience but nothing major. However i was charged £18 to park when all the information i received stated £15 - and i also double checked with Reception on leaving the premises so was a bit annoyed at that. I have e-mailed this complaint to them.
Firstly, let me start by saying I had an amazing stay at the Celtic Manor. The main purpose of the trip was to relaxing and unwind with my wife, after a stressful year. The trip did exactly this and I would definitely return. The food was great and the spa very relaxing. I would definitely recommend for anyone wanting a spa retreat.
That said, there were a few things that meant I had to mark this trip down and I will list them now.
1. Charging for the car park, £6 per night. Now I know a lot of hotels charge for parking and that £6 per night is quite competitive, but for me this is a big no no!
2. This one is down to personal preference, but I just couldn't get comfortable with the pillows supplied. They were too thin, so using one pillow was too low, but using two pillows was too high. I ended up with very little sleep on the first night and a bit of a sore neck.
3. On the Sunday I was unable to access the pool / spa facilities between 4pm - 6pm due to overcrowding. This caused a few issues, as I was meant to be meeting my wife in there and she'd been allowed access. In the end I had to go back to the hotel room and wait for her to return, as I was the only one with a key card. It meant I wasted some of the afternoon.
I have been to the Celtic Manor many times over the years as I live very clos by, my stay this time was very disappointing, the Hotel needs some updating and there were areas that are not as clean as it should be, changing rooms toilets
Spa areas. Rooms were fine, the service in the Olive Tree was appalling, very young staff badly trained, an example we asked for tea and coffee after the dinner, the tea came no cups or tea spoons we asked for the cups and it was cups we got no saucers or teaspoons it was like being in a road side cafe, food was very average. it was a treat for my sister who is on holiday from Australia and she was surprised how the Celtic Manor standards have gone down. I will not be rushing back any day soon.
The room was dirty and dated. The thing that was the most annoying was the prices of the food and drinks. It was simply ridiculous the price they charge. You expect to pay a little more than average but not be made a fool out of. Having to pay for the car park after spending 100s of £ is also a bit naughty. I would never recommend the Celtic Manor to anyone.
Lovely accommodation, really clean only thing that key it down was the room was way to hot, I couldn’t sleep most the night due to this and the other thing was we had drinks in the bar and because the lady walked us over to the table and passed us our drink menu we had to pay a table service charge which I thought was disgusting.
Other than that I enjoyed myself, food was Lovely and all the staff was really friendly.
Having been to this resort my times on business and golf trips it seemed the automatic choice fro my wife and I to celebrate the week end at Celtic manor for a joint spa weekend. What a disaster and how very disappointed we were. The food in the hotel was bland and cold but the best thing was the joint spa. My wife had her massage and treatment but unfortunately my masseur did not turn up so mine didn't happen, so it was postponed. So our 30 wedding anniversary treat to out selves didn't happen. NOT HAPPY GUESTS
Hotel was really comfortable, hairdryer took some working out! Our evening meal was fabulous, our waiter Custodio was very kind organised a glass of champagne for my daughter. Great food choices, and considering amount of people there, plentiful amounts of good quality hot food. Waiting staff, as were all the staff, very attentive.
The hotel was absolutely amazing soon as you walk in, the decoration were amazing, the only problem we had was that we had dirty bath robs that still had dry food on them, we didn't have a kettle or any cups to have a drink or water with other wise you have to pay the price of the mini bar , also there was a man in the check in point that was very rude and spoke down to me, all I wanted was to ask a couple of questions as I have never been there before but still didn't get the help, I found that we missed most of the stuff that went on at the hotel as things wasn't sign posted e.g we also seen to eating places and 1 bar but through pictures we seen only there were more but she didn't know where but couldn't find any staff to ask, other than that the food was amazing for evening meal and breakfast, we also bad a really good view from our hotel room, over all the stay was ok but for how top notch I thought it was going to be it just seem liked an average hotel for me.
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