Crowne Plaza Marlow
The Quad Wellness & Spa overlooks the lake and substantial gardens that provide the backdrop for this hotel. Modern and spacious, you’ll be looked after by the attentive staff, who are there to make sure relaxation and a good work out are on hand when you need them. From HIIT workouts in the aerobics studio to a menu of Monu spa treatments, complemented by swim, steam and Jacuzzi facilities are the perfect spa break package.
Spa and hotel facilities
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At a glance
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Leisure Break Venue
The hotel offers a range of leisure facilities and treatments, but is not a specialised spa.
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Local Attractions
The hotel is within 30 minutes of Oxford, Windsor and Henley-on-Thames.
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Hen Friendly
Crowne Plaza Marlow welcomes small groups making it well suited to hen parties.
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Shopping
Marlow is home to a number of boutique shops, and is a 40 minute drive from Bicester Village retail outlet.
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Convenient Location
The hotel is easy to reach from the M4, M40 and M25 motorways, and the busy town of Marlow boasts boutique shops.
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Family Friendly
Facilities include interconnecting rooms; a teenagers den with DVD player and Wii; soft play and toys in the bar area during the day, and a children’s pool.
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Carer Goes Free
Carers are invited to accompany guests and use the facilities free of charge.
Spa & Leisure
The Quad Club at Crowne Plaza Marlow is a health and fitness centre with the added dimension of providing space and facilities to relax and unwind as well. Facilities includes the mosaic-tiled swimming pool, hot tub, sauna and steam room, drench showers, aerobics studio, a relaxation zone, a Wellness System, and a gym.
There are also four treatment rooms where therapists offer facials, massages, manicures and pedicures in an environment that overlooks the lake that characterises the view from all areas of the hotel.
Please note that due to current circumstances, the Outdoor Spa Pool will be closed from 16th March 2020 until further notice. We apologise for any inconvenience caused and thank you for your understanding.
Note added 17/03/2020
Hotel & Accommodation
A four AA star lakeside hotel, set in five acres of countryside and on the outskirts of the picturesque town of Marlow, the Crowne Plaza Marlow features uber-modern design and accommodation. It prides itself on bringing the finest technology and amenities, which are included in their double bedded twin rooms which feature an en-suite with facilities that include a separate bath, shower, and speaker system. The Executive Club rooms give access to the Club Lounge, which has more space, a work area, breakfast in the morning and canapés in the evening, and deluxe toiletries. There are also six Luxury Suites featuring a lounge, dining area, private balcony and a view of Winter Hill. The stylish Glaze Restaurant is open for evening meals, and has been awarded an AA Rosette for its efficient service and locally sourced, seasonal dishes, all served against a backdrop of floor to ceiling windows which look out over the lake. Meanwhile The Agua Café and Bar serves everything from afternoon tea to cocktails.
Location
Crowne Plaza Marlow,
Fieldhouse Lane,
Marlow,
Buckinghamshire,
SL7 1GJ
SL7 1GJ
Marlow, Buckinghamshire, 29miles SW of Oxford, 15miles NW of Reading
For Sat Nav please use SL7 1LU
Spa & Hotel Reviews
Condition of Spa
7.4 out of 10
Quality of Treatments
8.2 out of 10
Staff
7.6 out of 10
Quality of Food
8.2 out of 10
Quality of Facilities
7.0 out of 10
Value for money
7.4 out of 10
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A group of us booked a spa day which included afternoon tea & 1x 25min treatment each.
When we arrived around 10am and checked into the spa area we were given robes even though on the Covid page via the website said to bring your own (maybe need to update that) we were told of our times for treatments and afternoon tea time (12:30) after changing to use the pool there were no loungers free to sit or or anywhere to hang our robes etc, again the Covid page on website states they will have loungers and they will be every other one so they’re not close together but there was about 10 loungers for a supposeable 40 people in the pool at one time and close together (it seemed they let to many people in for the amount of space within the pool area. Our only choice was in the pool and there were a lot of children screaming playing splashing etc whilst the pool temperature was rather cold, they had one of the sliding doors slightly open with a water hose going out so that allowed the cold October air in.
We then had our afternoon tea to which we had to get changed back into our clothes for,it was surprisingly lovely and more than enough there.
Then it was treatment time post afternoon tea which we had a mix of back neck and shoulder massages and manicures, two ladies of our group we’re pregnant and opted for the massage which we pre booked and told them of the pregnancy’s and they assured us the massages would be fine and products used would be safe etc, one was myself and was asked to lie on my side on a bed that wasn’t flat when I asked if they could lay it down the therapist said no otherwise it won’t work me massaging you so it was rather an uncomfortable experience, she kept stopping to put the air con on or radio or more oil on her hands and before I knew it it was finished 5 mins earlier than should of been... the other ladies manicures Were just a nail file down and a polish painted on no hand cream or cuticle cutting they started to smudge and peel after within the hour after.
The lockers in the changing rooms kept playing up locking us out of getting out belongings so having to go back to the main desk to ask to get someone to come and unlock it again we saw other guests have the same problem, also there was nowhere to put old robes at the end when you’ve finished your day so they were just checked around on the floors or bench which looked a mess, by the time we left they were in a big pile on the floor.
In all for what we paid Each for our package via spa breaks we all agreed it was ok for the money and think it’s just a case of they need to rethink their policy during Covid and overlook these few things and it wouldn’t be too bad but we wouldn’t of paid the price for any of the other packages on offer via spa breaks it just wouldn’t be worth the price!
The accommodation was great and the staff amazing and attentive. We was at the New Years Eve Party and Spa Break. Only a minor criticism was that because we went as a party of two, all couple tables were set in the restaurant away from the main group tables and party/disco area so we didn’t feel like we was part of the function itself. The group area In the conservatory had tables set out with table linen etc and ours did not and so we felt a bit like an after thought. Other than that we had a fabulous time and everything else was amazing.
We arrived early and received a warm welcome. Robes & towels were given out. The ladies changing room was on the small side. Steam room was good but the sauna needs slip mats & a hand rail to help people step up a level if they want to. Both jacuzzi were on a time delay which was too long and some of the jets didn't work. Lunch was very tasty & staff were great. I thought both treatments were great however having the option for deep tissue massage was not available. Overall a good day but difficult getting out of the business park it seems to be located on.
Upon booking, it was confirmed that all 3 treatments were booked in for 5pm. Me and my two guests planned our day around this. A week before the day I was contacted to say only two treatments were at 5 and the other at either half 10 or half 6. Neither of which suited us. In the end I decided to just not have a treatment and the other two guests had there’s at 5. I was a little disappointed that nobody seemed at all apologetic about this or try and make up for the fact that I’ve paid for a treatment but not actually had one. I understood I probably wouldn’t get any money back but a drink whilst I waited for my friends would’ve been nice. Also when we arrived at the spa reception, the person on reception didn’t seem to know anything as he was covering for a colleague and couldn’t let us in the pool area as he didn’t have a key. So we had to wait around until someone came out of the changing rooms so we could go in.
On a lighter note, the bar and restaurant area was impressive. Very welcoming. The afternoon tea was fantastic and very enjoyable.
The treatments here were brilliant and the therapists helpful. However the spa receptionist wasn’t helpful and the roof in the spa was leaking significantly in the rain (a large wheeled bin was underneath it surrounded by towels but was overflowing and not emptied while we were there even though we informed reception). The pool itself and the outdoor jacuzzi were lovely though. Calm and clean throughout
Thought the Spa was pretty disgusting and dirty. You need to take your own locks for the lockers but no-one told us before hand. Three of us had treatments and they weren't great. Not very good massages and the pedicures weren't good from a finish perspective. The hot tub outside was only half full of water. We weren't offered towels. Overall it just felt dirty and run down including the spa rooms.
My sister and I didn’t enjoy it at all! The spa is being refurbed at the moment (very overdue!). If I had been informed I would have changed the date or the venue. It was VERY noisy and unorganised. My massage was amazing but my sister’s manicure was horrendous! Pedicure not too bad. She had to sit on a massage bed to have her treatments. No table or lamp! Both our therapist couldn’t speak hardly any English so was difficult to communicate our needs/wishes.
Spa staff were very friendly and helpful. Had a lovely back, neck and shoulder massage. In the morning it was very quiet in the spa but by the afternoon it was much busier and not enough seating for everyone. It did have a lovely outdoor area, overlooking greenery and a lake. The restaurant seemed a lot less organised than the spa, and it took over an hour for our afternoon tea to come. Luckily, we weren't in any rush and once it came the vegan afternoon tea was amazing. Would definitely go back.
The massage was supposed to last 25 minutes, but we were 5 minutes late going in, and finished early, so felt a bit short changed. We were not given padlock keys for the lockers, so had to leave our belongings unlocked. Pool area was lovely, and pool almost empty, so had a nice swim.
Lunch was lovely, food amazing, although portions were quite small!
Overall, good value for money, but lacked a bit more communication from staff regarding use of facilities, and where to go for lunch.
Spa was an over run leisure centre. Very busy with kids/familys/hen partys. No where to sit/lie. Queing for hot tub/jaccuzzi. No robes/towels offered had to ask. The Treatments offered to us were just listed out to us from a guy reading from a computer, when asked further info about them the staff members didnt know and openly said “i dont know”. Our treatments were terrible. We all got a facial but all had different things done. Treatment staff didnt introduce self, didnt explain what they were doing. Treatment lasted 15minutes. Shower facilities in the “spa” didnt even have shampoo. Towel drop box was so over full it hadnt been emptied once. Overall would no way class as a “spa break”. Returned to room to shower so could have shampoo and get away from the busy-ness.
No slippers on arrival as we were promised when we booked the spa day. Staff had to keep letting you in to the pool area as we had no cards ourselves. The lockers didn't lock so you had to take all your valuables with you to the pool side. You had to get dressed to go and have lunch as it was a ,long walk to eat. Treatment was amazing, but there was a male member of staff was also doing the treatments which some ladies may not like. I have been to better for less will not be going again
The treatments and staff were very good.
There wasn't much seating outside in the waiting area so some of us had to stand. The hotel are going through a refurbishment so there was some drilling during my friend's massage.
The jacuzzi would stop bubbling intermittently and we had no control so there were times we were sitting in it with strangers in just a small pool of water.
It was an ok experience. I took my friend for her 50th birthday treat. She hadn’t previously experienced a spa so had nothing to compare it to, thankfully. The afternoon tea was lovely, but the spa itself was far too busy, nowhere to sit. No poolside refreshments. I had a pedicure, and would give a 1/5 for this. Quick foot massage, cuticles removed, undercoat and one coat of polish. Very poor!
Won’t be going back.
We had 3 back, neck and shoulder massages. 2 ladies had 1 therapist and I had another. Mine was very relaxing and I thoroughly enjoyed it. The other 2 ladies felt so unfortable they considering asking her to stop, their description was that she used some unusual techniques. The door to the room would not close which also added further unease. All in all not a pleasant experience when the idea is to relax.
To be honest we were a little disappointed. I suppose you get what you pay for, but if you can’t deliver on that budget put it up or don’t advertise as such. Firstly it was over booked, there was nowhere to sit around the pool. No locks on the ‘lockers’ so that defeats the object. The spa staff were lovely and helpful and the treatments were excellent. I had a girl called Diana and she was delightful!!
The service in the restaurant however was appalling, we were left standing while a discussion was had over our heads concerning the whereabouts of a water jug, even so we were not served water till we asked. We were not offered any beverage and when we asked for one we had to ask 3 times, we finally got served as our meal was about to finish, as we put the wine glasses to our mouths, we were approached to pay, my friend was still finishing her last mouthful of food, we objected to this but he still insisted on payment. Unbelievable. This was our Christmas present to each other, shame really. I could not really recommend this place, shame because with a little more effort and better management it could be very nice.
The spa experience was more stressful than relaxing... communication from staff was poor, and they didn’t realise we were even there for a spa break so had to ask for robes and towels several times. It seemed a bit disorganised, which was stressful. The pool was crowded so we had to argue to get a bed for my heavily pregnant sister to relax, as they were all taken by other people’s towels. The treatments were nice, but didn’t really make up for it unfortunately
6 of us attended for the Sparkling Afternoon tea. The Spa is small but perfectly formed, the outdoor Jacuzzi was fun (but brief in the snow!) Steam room and Sauna a good size. The Back salt scrub/massage was amazing.
Now the afternoon tea ... I have never seen so much food for an afternoon tea ever ... we all had to take a goody bag home! it was fresh and delicious - what more could you want.
Great value for money - we'll be back!
Nice modern hotel, all staff were very helpful and attentive. We had a 2 course lunch which was excellent. Spa treatments were lovely and therapists friendly, chatty and gave helpful advice. We had use of pool, jacuzzi and sauna. The only downside was shortage of loungers, lost ours when we went to lunch, and extra information on what drinks are included in package would have been helpful beforehand. Otherwise lovely day and would go again.
Nice welcome from the staff, steam room and sauna lovely and hot and outdoor hot tub a real bonus. I had a facial and it would have been nice if the therapist had explained what products she was using. Tea/coffee and better water drinking facilities would have been nice and we had to pay for soft drinks with our lunch which I thought would have been included. Overall would recommend.
They were late taking me through saying room wasn't ready but she was still getting it ready when I went in. My sister and I had the same treatment however they were given differently I was on my back my sister layed on her front . The top of my head was massaged but the back of my sister was. There should be contnuity in treatments given .
The afternoon tea was a let down. The prosseco tasted like hsirlacker !!
The cakes were great big slabs of cakes that weren't great tasting either.
I'm afraid we left most of it.
My sister and I visit spas regularly and indulge in afternoon tea and this was a bit of a let down
They should experience what they offer and decide as a hotel is it good enough.
We will not go again.
The staff were very welcoming and accommodating. The food was lovely in the restaurant. Bedrooms also very comfy. Pool nice and warm and inviting but there were too many people for the space and only about a dozen beds so we had to ask for chairs which then were in the way of everyone.
I had a one hour full body massage and it was the worst massage I’ve ever had, I wouldn’t book a massage there again even if it was free and I’m not a fussy person. There was a fan blowing cool air in the room so it was chilly, the music was odd with lyrics that were not at all relaxing and the massage felt like someone applying moisturiser slowly for an hour. I wish I was more confident as I wanted to leave before the end but didn’t feel I could say that. No conversation about pressure or areas to work on, no water offered at the end.- I doubt the therapist had any training in massage. It’s a shame but to be fair my friends went in at the same time and had a lovely massage with other therapists, so it might be just the one person that isn’t good.
Great spa experience with excellent facilities. The hot tubs were amazing and you could relax in them all day. The Sauna and Steam room were spacious, all facilities well maintained.
The Therapists were friendly and professional and the treatments excellent. The hotel and the spa coped very well with out group booking (there was 16 in our group) and everything was handled timely without any delay.
This was my daughters hen party, mostly Mum and daughters, very welcoming staff,the setting was lovely,and the weather added to the setting so we were able to enjoy outside seating and hot tub, the afternoon tea was one of the best I’d ever experienced served by friendly staff,overall the day was perfect for my daughter a lovely time had by all .
A very relaxing day. All staff were very welcoming, helpful and lovely. The treatments were great.
Only disappointment was there were no slippers provided (which we thought would be) and you need to bring your own lock for locker (which we didn’t know). Lunch was delicious and whole setting really great. 😊
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Staff
8.8 out of 10
Room Comfort
9.2 out of 10
Quality of Bars & Restaurants
8.0 out of 10
Location
8.4 out of 10
Quality of Facilities
8.2 out of 10
Value for money
8.2 out of 10
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On arrival was greeted by a very welcoming member of staff. Our room has been upgraded and a happy birthday plate with cakes was brought to the room, again another plate at dinner! The staff made a real effort for his birthday which was much appreciated!
The hotel was extremely clean and the protocols they have in place for Covid 19 made us feel very safe.
Food was good, although unsure about the chicken in my curry at dinner. But breakfast was great!
The spa was lovely and staff very helpful. Again extremely clean. Could only use the pool and hot tub due to Covid but was still lovely. Had a back massage which I would definitely recommend.
Would highly recommend a stay here!
My husband and I have been staying here regularly at Christmas for past 5 years. Unfortunately this visit did not meet expectations. The restaurant has been refurbished to a very modern twist, gone is the cosy, warm ambience only to be replaced by very bright, clinical decor. Also the menu has changed, not as much choice and what I did have was very dry and over cooked. The only saving grace were the reception staff, the French gentleman provided first class customer service however that is not enough to guarantee a return visit. Very sad and very disappointing.
Lovely stay. Lovely hotel. Clean and spacious room. Staff were really helpful and friendly.
My only fault was the behaviour of some children in the swimming pool. Me and my wife were trying to swim and there were children in the pool. With their parents throwing a small rubber ball everywhere. Disrupting the people trying to swim. Not once did the parents correct them and there was no supervision in the pool area.
This was my only gripe. We tried to relax in the pool area. But was unable to.
But overall. This hotel is really nice over looking a beautiful lake.
Great stay. Stayed in one of the newly renovated rooms - which were lovely. Needed to request additional cups, glasses, towels etc but these were in our room quickly.
Only thing we were disappointed about was how cold the bathroom and bathroom floor was.... not expected in a new renovated room. Not nice when getting out a hot shower on a cold day.
Our spa break was a gift so we can't comment on value for money.
The location is very attractive with grassed lawn down to a lake. The rooms are spacious and the bed is large and comfortable.
The spa was a bit of a disappointment. My partner had selected a manicure but the lady doing the treatment was not able to offer this, only a pedicure as the manicurist was off. Also the jacuzzi was out of order.
The restaurant meal really was top class. Our meals looked like something from masterchef and were delicious.
All together we had a great time.
We enjoyed our stay. The only set back for us was that only 1 of our 2 rooms was on the hotel system which made check-in rather tricky. Also, when we checked-out the receptionist said we had to pay over £100 for dinner when this had already been paid for within our package deal. I'm currently keeping an eye on my bank account to ensure that the hotel credits me the correct amount. Apart from this, it was a nice stay.
Had an amazing stay at the Crowne plaza Marlow last weekend for my hen do, it was incredible value for money with two night, bed and breakfast plus one three course meal and 2 spa treatments only costing £170 per person whereas a room on its own booked through the hotel was £215 a night! The rooms were clean, excellent size and had both a bath and shower. The restaurant had lovely food and breakfast had buffet style and cooked to order options!
It took a very long time to receive a dressing gown, which was missing upon arrival to our room. We waited over 35 minutes for it to be delivered to our room which ate into our leisure time. We also only had, one, full sized towel, but as we waited so long for the gown, we decided to make do. I felt it was lacking in some sort of entertainment for the evening. The grounds and conservatory were out of bounds due to a private function, therefore no where to go. I think the hotel could have laid on a musician or a singer in the reception bar for something to do.
From the minute we checked in to check out we had problem after problem. Nothing was explained when we checked in, £100 was taken off my credit card without being told, we weren't told where to go for the spa, what was provided, what time our dinner booking was nothing.
The hotel was unfortunately undergoing a refurbishment and it was just chaotic for the whole length of our stay.
In fact our dinner hadn't even been booked so when we went to check on a cake we had bought for my neices 18th they looked at us with completely blank stares.
The whole hotel is just a shambles. The staff try their best but it's like they've never been trained properly, they walk round aimlessly with trays of drinks in the restaurant having no idea who they are for. We had to order a bottle of wine 3 times and when it finally arrived after 45 minutes it was the wrong one, in fact the wrong colour!
When ordering drinks to take out by the pool I had to carry them myself down a winding staircase, on slippery floor and we offered no help at any time.
I was so disappointed with this hotel and the spa, especially that it was a special occasion, and I would not recommend it to anyone and I wouldn't ever return again.
Don't let this put you off Marlow though, Marlow is beautiful just stay somewhere else.
During our stay for our anniversary a wedding was taking place at the venue. It took forever to get a drink and no bar available as it is under restoration. The jacuzzis were always full as they were far too small for the amount of people staying there. I was very disappointed in the massages as they were poorly done and I had a foot and leg massage and my feet were never done!! Absolutely loved the greeting from the french guy on reception. Very professional and friendly.
Nice hotel. Room not prepared for 3 people had to keep ringing for missing things. Tv wasnt working. No information given at front desk about wifi. Spa was a joke was like an over run leisure centre, had to que for hot tubs/jaccuzis. No where to sit/lie as was so busy. Spa treatment was so poor it was laughable. Food was lovely but waiting staff were running around like headless chickens nothing went smoothly wrong meals bought out, waiting for drinks etc.
Would not return.
This is the second time we have been and this visit did not match the first. Staff seemed to have a lack of experience. It was a booking for 3 and yet our room was set up for 2. On arrival 2 robes, mugs, towels etc. Then the Prosecco arrived with 2 glasses, small things but nevertheless a little disappointing that we had to keep asking for things. Same happened for evening meal when cutlery had to be requested, fresh wine glasses when having red with dessert instead of white consumed with main meal. In general it was all just a bit hard work and not as relaxing as we had hoped.
Room was a lovely king size. Hallways were covered in dirty room service trays in the morning which stunk and looked disgusting. Set dinner menu was poor. No drinks were allowed to be purchased at all from the bar if in your spa attire including the gown they give you even though drinks are alliwed beside the pool. So they require you to get dressed to get a beverage then chsnge back to have it in the spa area. Ruined the break for me.
The location was beautiful and the rooms were clean and tidy. Was very disappointed by the staff service in the restaurant on both nights. The services was slow. We started our meal at 0730 didn’t have dessert till gone 2200. When we complained about the meal the restaurant manager told the waitress off in the restaurant area.
We arrived at the hotel and was greeted very warmly by the lovely and pleasant male member of staff. We were well accommodated and had a very pleasant experience from arrival to departure.
We had a wonderful time, the rooms very above expectation and the grounds well kept and picturesque.
We are definitely planning to return.
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