United Kingdom England South Buckinghamshire

Crowne Plaza Marlow

The Quad Wellness & Spa overlooks the lake and substantial gardens that provide the backdrop for this hotel. Modern and spacious, you’ll be looked after by the attentive staff, who are there to make sure relaxation and a good work out are on hand when you need them. From HIIT workouts in the aerobics studio to a menu of Monu spa treatments, complemented by swim, steam and Jacuzzi facilities are the perfect spa break package.

Spa Facilities

Swimming Pool
Sauna
Steam Room
Relaxation Room
Outdoor Hot Tub
Gym / Classes

Hotel Facilities

Restaurant
Coffee Shop

Spa Breaks (11)
Spa Days (5)

Groups of 6 or more?

More info

or speak to one of our Group Spa Experts on

Latest Government Advice

We are pleased to confirm that all spas are in the process of undergoing phased re-openings and are looking forward to welcoming you safely. The only elements of your spa experience that remain closed until the 15th August at the earliest are the thermal facilities (including sauna and steam rooms) and any treatments involving the face.

One night's bed and breakfast
3 course set menu dinner
A choice of 1 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
Bottle of Prosecco in the room
Full use of the leisure facilities

Bookings can only be made in multiples of 3

The room configuration is two double beds to share

One night’s bed and breakfast
3 course set menu dinner
Robe and towel provided
Use of the leisure facilities

Please note - A £30 per night supplement applies for Twin Room bookings. Check in at the hotel is from 3pm, check out is 11am

One night's bed and breakfast
3 course set menu dinner
A choice of 1 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
2 course set menu lunch
Glass of Prosecco
Full use of the leisure facilities

Minimum 6 people per booking

A £30 per night supplement applies for Twin Room bookings

One night bed and breakfast
3 Course Dinner from a Set Menu
Bottle of Prosecco and chocolate truffles in the room on arrival
Robe and towels are provided
Use of the facilities

Please note check in at the hotel is from 3pm; check out 11am

One night bed and breakfast in a Standard room
Glass of Prosecco
Chocolate Truffles in room on arrival
1 hour late check out
Use of the leisure facilities
Robe and towel provided

Please note - A £30 per night supplement applies for Twin Room bookings. Check in at the hotel is from 3pm, check out at 12 noon

One night’s bed and breakfast in a Standard room
3 course set menu dinner
Bottle of Prosecco in room on arrival
2 hour late check out
Use of the leisure facilities
Robe and towel provided

Please note - A £30 per night supplement applies for Twin Room bookings. Check in at the hotel is from 3pm

One night's bed and breakfast
3 course set menu dinner
A choice of 1 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
Full use of the leisure facilities

A £30 per night supplement applies for Twin Room bookings

One night’s bed and breakfast
3 course set menu dinner
Classic Afternoon Tea
Bottle of Prosecco on arrival
Use of the leisure facilities
Robe and towel provided

Please note - A £30 per night supplement applies for Twin Room bookings. Check in at the hotel is from 3pm, check out is 11am_

One night’s bed and breakfast
3 course set menu dinner
A choice of 1 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
Bottle of Prosecco to share
Full use of the leisure facilities

A £30 per night supplement applies for Twin Room bookings

One night’s bed and breakfast
3 course set menu dinner
A choice of 2 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
Full use of the leisure facilities

A £30 per night supplement applies for Twin Room bookings

Two nights' bed and breakfast
3 course set menu dinner on one night only
A choice of 2 x 25 minute treatments from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
Full use of the leisure facilities

A £30 per night supplement applies for Twin Room bookings

Afternoon Tea
Full use of the leisure facilities

Add a glass of Prosecco for £7.50 or a glass of Champagne for £11

A choice of 1 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
Classic Afternoon Tea
Full use of the leisure facilities

A choice of 1 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
2 course lunch
Full use of the leisure facilities

A choice of 1 x 25 minute treatment from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
Sparkling Afternoon Tea
Full use of the leisure facilities

A choice of 2 x 25 minute treatments from:
- Back, Neck and Shoulder Massage
- Scalp, Neck and Shoulder Massage
- Foot and Leg Massage
- Hand and Arm Massage
- Express Facial
- Hot Oil and Salt Scrub Back Treatment
- Express Manicure
- Express Pedicure
- Mini Package
2 course lunch
Full use of the leisure facilities

Groups of 6 or more?

More info

or speak to one of our Group Spa Experts on

At a glance

Leisure Break Venue

The hotel offers a range of leisure facilities and treatments, but is not a specialised spa.
Local Attractions

The hotel is within 30 minutes of Oxford, Windsor and Henley-on-Thames.
Hen Friendly

Crowne Plaza Marlow welcomes small groups making it well suited to hen parties.
Shopping

Marlow is home to a number of boutique shops, and is a 40 minute drive from Bicester Village retail outlet.
Convenient Location

The hotel is easy to reach from the M4, M40 and M25 motorways, and the busy town of Marlow boasts boutique shops.
Family Friendly

Facilities include interconnecting rooms; a teenagers den with DVD player and Wii; soft play and toys in the bar area during the day, and a children’s pool.
Carer Goes Free

Carers are invited to accompany guests and use the facilities free of charge.

Spa & Leisure

Swimming Pool
Sauna
Steam Room
Relaxation Room
Outdoor Hot Tub
Gym / Classes
Car Parking
Hot Tub

The Quad Club at Crowne Plaza Marlow is a health and fitness centre with the added dimension of providing space and facilities to relax and unwind as well. Facilities includes the mosaic-tiled swimming pool, hot tub, sauna and steam room, drench showers, aerobics studio, a relaxation zone, a Wellness System, and a gym.

There are also four treatment rooms where therapists offer facials, massages, manicures and pedicures in an environment that overlooks the lake that characterises the view from all areas of the hotel.

Please note that due to current circumstances, the Outdoor Spa Pool will be closed from 16th March 2020 until further notice. We apologise for any inconvenience caused and thank you for your understanding.

Note added 17/03/2020

Hotel & Accommodation

Restaurant
Coffee Shop

A four AA star lakeside hotel, set in five acres of countryside and on the outskirts of the picturesque town of Marlow, the Crowne Plaza Marlow features uber-modern design and accommodation. It prides itself on bringing the finest technology and amenities, which are included in their double bedded twin rooms which feature an en-suite with facilities that include a separate bath, shower, and speaker system. The Executive Club rooms give access to the Club Lounge, which has more space, a work area, breakfast in the morning and canapés in the evening, and deluxe toiletries. There are also six Luxury Suites featuring a lounge, dining area, private balcony and a view of Winter Hill. The stylish Glaze Restaurant is open for evening meals, and has been awarded an AA Rosette for its efficient service and locally sourced, seasonal dishes, all served against a backdrop of floor to ceiling windows which look out over the lake. Meanwhile The Agua Café and Bar serves everything from afternoon tea to cocktails.

Location

Crowne Plaza Marlow, Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1GJ
SL7 1GJ

Marlow, Buckinghamshire, 29miles SW of Oxford, 15miles NW of Reading

For Sat Nav please use SL7 1LU

spa reviews
hotel reviews

Overall Rating for this spa

7.4

Overall Rating for this spa

Good

(84 reviews)

Condition of Spa

7.4

Quality of Treatments

8.4

Staff

7.8

Quality of Food

8.2

Quality of Facilities

7.0

Value for money

7.4

Filter by:

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Good
Average
Poor

8.0 Very Good

Paul 05/01/2020

8.0 Very Good

The accommodation was great and the staff amazing and attentive. We was at the New Years Eve Party and Spa Break. Only a minor criticism was that because we went as a party of two, all couple tables were set in the restaurant away from the main group tables and party/disco area so we didn’t feel like we was part of the function itself. The group area In the conservatory had tables set out with table linen etc and ours did not and so we felt a bit like an after thought. Other than that we had a fabulous time and everything else was amazing.

Sam 03/01/2020

10.0 Excellent

I was so happy, it’s was an amazing spa with family friendly atmosphere, my daughter enjoyed the swimming pool, had wonderful Christmas, 5 star staff, I hope to come back again

Laura 28/12/2019

10.0 Excellent

Chosen. For my birthday will definitely be going back.

Jackie 11/12/2019

6.0 Good

Staff very helpful and pleasant and nice setting however - No slippers provided, no individual changing rooms, no paper towels and hand dryer wasn’t working. Also expected moisturisers but no. Floor very slippery throughout especially around the pool. I have attended much better spas

Lorraine 28/11/2019

6.0 Good

We arrived early and received a warm welcome. Robes & towels were given out. The ladies changing room was on the small side. Steam room was good but the sauna needs slip mats & a hand rail to help people step up a level if they want to. Both jacuzzi were on a time delay which was too long and some of the jets didn't work. Lunch was very tasty & staff were great. I thought both treatments were great however having the option for deep tissue massage was not available. Overall a good day but difficult getting out of the business park it seems to be located on.

Jane 24/11/2019

8.0 Very Good

Outdoor hot tub needs a bit more water and a tiny bit warmer. More seating around the pool would help as well as there were no chairs or beds available while we were there.

Rebecca 19/11/2019

8.0 Very Good

Ian 15/11/2019

4.0 Average

It was extremely busy no place next to swimming pool at all also the hot tub was broken

Kate 11/11/2019

6.0 Good

The swimming pool area is rather small and not enough loungers for the number of people. Felt cramped.

Sian 29/10/2019

6.0 Good

Upon booking, it was confirmed that all 3 treatments were booked in for 5pm. Me and my two guests planned our day around this. A week before the day I was contacted to say only two treatments were at 5 and the other at either half 10 or half 6. Neither of which suited us. In the end I decided to just not have a treatment and the other two guests had there’s at 5. I was a little disappointed that nobody seemed at all apologetic about this or try and make up for the fact that I’ve paid for a treatment but not actually had one. I understood I probably wouldn’t get any money back but a drink whilst I waited for my friends would’ve been nice. Also when we arrived at the spa reception, the person on reception didn’t seem to know anything as he was covering for a colleague and couldn’t let us in the pool area as he didn’t have a key. So we had to wait around until someone came out of the changing rooms so we could go in. On a lighter note, the bar and restaurant area was impressive. Very welcoming. The afternoon tea was fantastic and very enjoyable.

Louise 28/10/2019

8.0 Very Good

Hayley 28/10/2019

6.0 Good

Jack 23/10/2019

10.0 Excellent

My spa treatments were lovely and didn’t feel rushed, the pool area had choices of pool, jacuzzi, out door hot tub, steam room and saunas. Towels and robes were provided for use around the pool

Bethany 22/10/2019

6.0 Good

The treatments were lovely, but it needed more of its own private area. There was Spa people in dressing gowns and then members walking through to use the gym. No relaxation room away from everything else or to sit and relax before your treatment (like a quiet area)

Grace 08/10/2019

8.0 Very Good

The treatments here were brilliant and the therapists helpful. However the spa receptionist wasn’t helpful and the roof in the spa was leaking significantly in the rain (a large wheeled bin was underneath it surrounded by towels but was overflowing and not emptied while we were there even though we informed reception). The pool itself and the outdoor jacuzzi were lovely though. Calm and clean throughout

Nicola 02/10/2019

10.0 Excellent

Had a lovely afternoon tea. Didn't have any treatments. Just went in the swimming pool and the hot tub.

Yasmin 20/09/2019

10.0 Excellent

Wonderful spa day at a crown plaza! Facilities were great and the treatments were wonderful! We opted for the two course lunch having, pate, soup and duck confit which was tasted amazing. Was such great value for money and would 100% return!

Thomas 10/09/2019

6.0 Good

This needs a revamp if it's going to sell itself for spa stays.

Kirsty 10/09/2019

2.0 Poor

Outdated and poor communication from staff. No idea we had to take dressing gowns from room to the spa. Jacuzzi smelt musty and treatments done by staff who looked bored to be there.

Phil 06/09/2019

6.0 Good

Treatments superb. Everything else tired and shabby. Gym small with not much in it. Staff pleasant. Lunch was hilarious!!!!

Alison 05/09/2019

10.0 Excellent

The spa was fab! Loved the treatment and the swimming pool. The jacuzzi was good too.

Debbie 04/09/2019

8.0 Very Good

Celebrating a friends 60th birthday, despite renovations we still had a good time, only downside we had to change out of our robes / swimsuits before going into the restaurant for Afternoon Tea, didn’t have this rule on my last visit.

Jackie 07/08/2019

4.0 Average

Disappointing

Karen 06/08/2019

10.0 Excellent

Great Day.. Thank you Emily at Spa Break for fine tuning it for us.

Cindy 27/07/2019

6.0 Good

Aimee 22/07/2019

4.0 Average

Thought the Spa was pretty disgusting and dirty. You need to take your own locks for the lockers but no-one told us before hand. Three of us had treatments and they weren't great. Not very good massages and the pedicures weren't good from a finish perspective. The hot tub outside was only half full of water. We weren't offered towels. Overall it just felt dirty and run down including the spa rooms.

Kate 16/07/2019

8.0 Very Good

Despite several emails confirming specific treatment details the timings were still incorrect in the day and caused confusion and we had to guests having to change treatment choice to accommodate the the therapists. Also there was a lot of work being done which wasn’t particularly nice to look at

Abigail 16/07/2019

6.0 Good

The spa was nice, the treatment amazing other than the building work noise, it was also strange using the Male changing rooms

Vicky 15/07/2019

6.0 Good

Louise 09/07/2019

8.0 Very Good

The spa just needs tweaking to sparkle.

Peter 09/07/2019

2.0 Poor

My sister and I didn’t enjoy it at all! The spa is being refurbed at the moment (very overdue!). If I had been informed I would have changed the date or the venue. It was VERY noisy and unorganised. My massage was amazing but my sister’s manicure was horrendous! Pedicure not too bad. She had to sit on a massage bed to have her treatments. No table or lamp! Both our therapist couldn’t speak hardly any English so was difficult to communicate our needs/wishes.

Angela 08/07/2019

2.0 Poor

Dirty , un organised . Not value for money . Not told about refibushment . Cheeted. No bar

Vilash 25/06/2019

6.0 Good

Poor massages and not intense enough. Jacuzzis too small.

Tony 25/06/2019

8.0 Very Good

Very friendly and good treatments

Mairi 25/06/2019

8.0 Very Good

Spa staff were very friendly and helpful. Had a lovely back, neck and shoulder massage. In the morning it was very quiet in the spa but by the afternoon it was much busier and not enough seating for everyone. It did have a lovely outdoor area, overlooking greenery and a lake. The restaurant seemed a lot less organised than the spa, and it took over an hour for our afternoon tea to come. Luckily, we weren't in any rush and once it came the vegan afternoon tea was amazing. Would definitely go back.

Molly 24/06/2019

6.0 Good

The massage was supposed to last 25 minutes, but we were 5 minutes late going in, and finished early, so felt a bit short changed. We were not given padlock keys for the lockers, so had to leave our belongings unlocked. Pool area was lovely, and pool almost empty, so had a nice swim. Lunch was lovely, food amazing, although portions were quite small! Overall, good value for money, but lacked a bit more communication from staff regarding use of facilities, and where to go for lunch.

Kathryn 23/06/2019

2.0 Poor

Spa was an over run leisure centre. Very busy with kids/familys/hen partys. No where to sit/lie. Queing for hot tub/jaccuzzi. No robes/towels offered had to ask. The Treatments offered to us were just listed out to us from a guy reading from a computer, when asked further info about them the staff members didnt know and openly said “i dont know”. Our treatments were terrible. We all got a facial but all had different things done. Treatment staff didnt introduce self, didnt explain what they were doing. Treatment lasted 15minutes. Shower facilities in the “spa” didnt even have shampoo. Towel drop box was so over full it hadnt been emptied once. Overall would no way class as a “spa break”. Returned to room to shower so could have shampoo and get away from the busy-ness.

Laura 12/06/2019

6.0 Good

No slippers on arrival as we were promised when we booked the spa day. Staff had to keep letting you in to the pool area as we had no cards ourselves. The lockers didn't lock so you had to take all your valuables with you to the pool side. You had to get dressed to go and have lunch as it was a ,long walk to eat. Treatment was amazing, but there was a male member of staff was also doing the treatments which some ladies may not like. I have been to better for less will not be going again

Maria 10/06/2019

6.0 Good

We were very disappointed because in April we phoned ahead and booked additional treatments when we got there the treatments had not been booked in and there was no availability. The treatments we did have we were really pleased with.

Paula 28/05/2019

8.0 Very Good

Lazy day with massage and wonderful champagne afternoon tea. Perfect.

Julie 07/05/2019

10.0 Excellent

Caroline Mc 06/04/2019

6.0 Good

The treatments and staff were very good. There wasn't much seating outside in the waiting area so some of us had to stand. The hotel are going through a refurbishment so there was some drilling during my friend's massage. The jacuzzi would stop bubbling intermittently and we had no control so there were times we were sitting in it with strangers in just a small pool of water.

Yasmin 03/04/2019

10.0 Excellent

We had a lovely time at this spa! Would definately recommend !

Pooja 02/04/2019

2.0 Poor

It was an ok experience. I took my friend for her 50th birthday treat. She hadn’t previously experienced a spa so had nothing to compare it to, thankfully. The afternoon tea was lovely, but the spa itself was far too busy, nowhere to sit. No poolside refreshments. I had a pedicure, and would give a 1/5 for this. Quick foot massage, cuticles removed, undercoat and one coat of polish. Very poor! Won’t be going back.

Teresa 28/03/2019

8.0 Very Good

We had 3 back, neck and shoulder massages. 2 ladies had 1 therapist and I had another. Mine was very relaxing and I thoroughly enjoyed it. The other 2 ladies felt so unfortable they considering asking her to stop, their description was that she used some unusual techniques. The door to the room would not close which also added further unease. All in all not a pleasant experience when the idea is to relax.

Angela 19/03/2019

4.0 Average

To be honest we were a little disappointed. I suppose you get what you pay for, but if you can’t deliver on that budget put it up or don’t advertise as such. Firstly it was over booked, there was nowhere to sit around the pool. No locks on the ‘lockers’ so that defeats the object. The spa staff were lovely and helpful and the treatments were excellent. I had a girl called Diana and she was delightful!! The service in the restaurant however was appalling, we were left standing while a discussion was had over our heads concerning the whereabouts of a water jug, even so we were not served water till we asked. We were not offered any beverage and when we asked for one we had to ask 3 times, we finally got served as our meal was about to finish, as we put the wine glasses to our mouths, we were approached to pay, my friend was still finishing her last mouthful of food, we objected to this but he still insisted on payment. Unbelievable. This was our Christmas present to each other, shame really. I could not really recommend this place, shame because with a little more effort and better management it could be very nice.

Lisa 12/03/2019

6.0 Good

I think this could be improved if they had a lounge area where you could stay in your robes and have tea/coffee/lunch etc. Also there weren’t enough loungers for everyone there. Massage treatments were good.

Suzanne 05/03/2019

6.0 Good

Spa was nice if a little basic. There is a lack of indoor space for seating/lounges. The treatments and therapists were fantastic. We were a group of 12 and everyone was extremely pleased!

Linda 05/03/2019

4.0 Average

The spa experience was more stressful than relaxing... communication from staff was poor, and they didn’t realise we were even there for a spa break so had to ask for robes and towels several times. It seemed a bit disorganised, which was stressful. The pool was crowded so we had to argue to get a bed for my heavily pregnant sister to relax, as they were all taken by other people’s towels. The treatments were nice, but didn’t really make up for it unfortunately

Sarah 26/02/2019

6.0 Good

Massage was very good but would of perfured her not to talk to me when I'm trying to relax no locks on the lockers in the changing rooms

James 25/02/2019

6.0 Good

1 tiny outdoor hot tub. 1 indoor hot tub which has no working jets/bubbles. A sign says its broken and has been for some time. Steam room kept stopping and became smelly. Limited chairs/loungers.

Dean 19/02/2019

10.0 Excellent

Lovely spa. Great value for money. Will definately be back

Trish 19/02/2019

10.0 Excellent

Perfect thankyou

John 12/02/2019

10.0 Excellent

The spa treatments were amazing best facial I have had. My daughter had a massage she also very much enjoyed. Staff were very nice.

Patricia 12/02/2019

10.0 Excellent

6 of us attended for the Sparkling Afternoon tea. The Spa is small but perfectly formed, the outdoor Jacuzzi was fun (but brief in the snow!) Steam room and Sauna a good size. The Back salt scrub/massage was amazing. Now the afternoon tea ... I have never seen so much food for an afternoon tea ever ... we all had to take a goody bag home! it was fresh and delicious - what more could you want. Great value for money - we'll be back!

Lesley 10/02/2019

10.0 Excellent

Karen Mc 05/02/2019

8.0 Very Good

Nice modern hotel, all staff were very helpful and attentive. We had a 2 course lunch which was excellent. Spa treatments were lovely and therapists friendly, chatty and gave helpful advice. We had use of pool, jacuzzi and sauna. The only downside was shortage of loungers, lost ours when we went to lunch, and extra information on what drinks are included in package would have been helpful beforehand. Otherwise lovely day and would go again.

Clare 05/02/2019

10.0 Excellent

Really friendly staff. Lovely view whilst having afternoon tea, would be beautiful when the weather is moce and you can sit outside. The pool is lovely plenty of sunbeds indoor and outdoor jacuzzi steam and sauna lovely place to relax and unwind.

Donna 12/01/2019

6.0 Good

More like hotel facilities, would not call it proper spa but had pool, sauna and steam room and a few treatment rooms, if you know this in advance I would definitely recommend and will book again.

Mala 09/01/2019

2.0 Poor

I wouldn’t go again We booked and back massage and facial for 25 mins each, both lasted around 15/20 minutes and were terrible.

Bally 07/01/2019

8.0 Very Good

The spa has everything you need and the staff are helpful. My treatment was lovely and relaxing too..My only suggestion is some sort of proper relaxation area for people on spa days. There are also no tea/coffee facilities available which is rather disappointing on a spa experience.

lyanna 04/01/2019

10.0 Excellent

The spa was lovely, just wish we could have had more time there!

Nikki 03/01/2019

8.0 Very Good

Nice welcome from the staff, steam room and sauna lovely and hot and outdoor hot tub a real bonus. I had a facial and it would have been nice if the therapist had explained what products she was using. Tea/coffee and better water drinking facilities would have been nice and we had to pay for soft drinks with our lunch which I thought would have been included. Overall would recommend.

julie 30/12/2018

6.0 Good

It was ok But jacuzzi wasn’t working

Muhammad 26/12/2018

8.0 Very Good

Lauretta 11/12/2018

6.0 Good

They were late taking me through saying room wasn't ready but she was still getting it ready when I went in. My sister and I had the same treatment however they were given differently I was on my back my sister layed on her front . The top of my head was massaged but the back of my sister was. There should be contnuity in treatments given . The afternoon tea was a let down. The prosseco tasted like hsirlacker !! The cakes were great big slabs of cakes that weren't great tasting either. I'm afraid we left most of it. My sister and I visit spas regularly and indulge in afternoon tea and this was a bit of a let down They should experience what they offer and decide as a hotel is it good enough. We will not go again.

Lynne 10/12/2018

10.0 Excellent

Sarah 04/12/2018

8.0 Very Good

Kate 04/12/2018

10.0 Excellent

Fabulous, highly recommend. Great staff, treatments were amazing and facilities were good, very well catered for. Food was excellent. Would recommend a stay to anyone.

Sam 28/11/2018

4.0 Average

The staff were very welcoming and accommodating. The food was lovely in the restaurant. Bedrooms also very comfy. Pool nice and warm and inviting but there were too many people for the space and only about a dozen beds so we had to ask for chairs which then were in the way of everyone. I had a one hour full body massage and it was the worst massage I’ve ever had, I wouldn’t book a massage there again even if it was free and I’m not a fussy person. There was a fan blowing cool air in the room so it was chilly, the music was odd with lyrics that were not at all relaxing and the massage felt like someone applying moisturiser slowly for an hour. I wish I was more confident as I wanted to leave before the end but didn’t feel I could say that. No conversation about pressure or areas to work on, no water offered at the end.- I doubt the therapist had any training in massage. It’s a shame but to be fair my friends went in at the same time and had a lovely massage with other therapists, so it might be just the one person that isn’t good.

Ruth 25/11/2018

10.0 Excellent

Lovely and relaxing

Caroline 31/10/2018

10.0 Excellent

Great spa experience with excellent facilities. The hot tubs were amazing and you could relax in them all day. The Sauna and Steam room were spacious, all facilities well maintained. The Therapists were friendly and professional and the treatments excellent. The hotel and the spa coped very well with out group booking (there was 16 in our group) and everything was handled timely without any delay.

Loreen 30/10/2018

8.0 Very Good

This was good. The SPA area was spacious. The only thing I have to point out is that it definately is not an outside hot tub as advertised, but was an outside Jacuzzi.

George 30/10/2018

10.0 Excellent

The treatment at the spa was good but one off the staff couldn't speak English and the other one was saying, about her Heath other than that had a lovely time.

Debbie 23/10/2018

10.0 Excellent

The facilities were excellent and we had an excellent time using them. My girlfriend loved the treatments. We'll definitely be going back.

Steve 23/10/2018

10.0 Excellent

Best massage in a long time and we had the opportunity to sit on the terrace in the sun with drinks so it was perfect

Laura 23/10/2018

10.0 Excellent

This was my daughters hen party, mostly Mum and daughters, very welcoming staff,the setting was lovely,and the weather added to the setting so we were able to enjoy outside seating and hot tub, the afternoon tea was one of the best I’d ever experienced served by friendly staff,overall the day was perfect for my daughter a lovely time had by all .

Jacqueline 22/10/2018

10.0 Excellent

A very relaxing day. All staff were very welcoming, helpful and lovely. The treatments were great. Only disappointment was there were no slippers provided (which we thought would be) and you need to bring your own lock for locker (which we didn’t know). Lunch was delicious and whole setting really great. 😊

Louise 17/10/2018

10.0 Excellent

had one of the best massarges spa it self was amazing.

Paul 10/10/2018

6.0 Good

Spa area looking rather tired, not very clean in places, towels thrown all over changing rooms, could be tidied more regularly or a deposit area for towels and robes. Unlikely to return.

Adrian 09/10/2018

8.0 Very Good

Chioma 04/10/2018

10.0 Excellent

Daniella 03/10/2018

10.0 Excellent

Had an amazing day , very clean , peaceful environment. The scalp, neck and shoulder massage was really relaxing and the Crowne plaza is set in a lovely location next to a lake .staff were friendly and professional. Highly recommend visiting.

Catherine 28/09/2018

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Overall Rating for this hotel

8.0

Overall Rating for this hotel

Very Good

(52 reviews)

Staff

8.8

Room Comfort

9.2

Quality of Bars & Restaurants

8.0

Location

8.4

Quality of Facilities

8.2

Value for money

8.0

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Good
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Poor

6.0 Good

Lovely room and comfortable bed.

Amanda 11/03/2020

8.0 Very Good

My husband and I have been staying here regularly at Christmas for past 5 years. Unfortunately this visit did not meet expectations. The restaurant has been refurbished to a very modern twist, gone is the cosy, warm ambience only to be replaced by very bright, clinical decor. Also the menu has changed, not as much choice and what I did have was very dry and over cooked. The only saving grace were the reception staff, the French gentleman provided first class customer service however that is not enough to guarantee a return visit. Very sad and very disappointing.

Julie 03/03/2020

8.0 Very Good

Lovely stay. Lovely hotel. Clean and spacious room. Staff were really helpful and friendly. My only fault was the behaviour of some children in the swimming pool. Me and my wife were trying to swim and there were children in the pool. With their parents throwing a small rubber ball everywhere. Disrupting the people trying to swim. Not once did the parents correct them and there was no supervision in the pool area. This was my only gripe. We tried to relax in the pool area. But was unable to. But overall. This hotel is really nice over looking a beautiful lake.

Paul 05/01/2020

8.0 Very Good

Sam 03/01/2020

10.0 Excellent

We had an amazing Christmas in this hotel, the staff very friendly and helpful, the food was awesome ,i hope to come back again

Laura 28/12/2019

10.0 Excellent

Lovely facilities great rooms amazing stafff

Jackie 11/12/2019

8.0 Very Good

Great stay. Stayed in one of the newly renovated rooms - which were lovely. Needed to request additional cups, glasses, towels etc but these were in our room quickly. Only thing we were disappointed about was how cold the bathroom and bathroom floor was.... not expected in a new renovated room. Not nice when getting out a hot shower on a cold day.

Rebecca 19/11/2019

10.0 Excellent

Our spa break was a gift so we can't comment on value for money. The location is very attractive with grassed lawn down to a lake. The rooms are spacious and the bed is large and comfortable. The spa was a bit of a disappointment. My partner had selected a manicure but the lady doing the treatment was not able to offer this, only a pedicure as the manicurist was off. Also the jacuzzi was out of order. The restaurant meal really was top class. Our meals looked like something from masterchef and were delicious. All together we had a great time.

Ian 15/11/2019

8.0 Very Good

The hotel is being refurbished (we were warned). The room had been refurbished and was lovely. Very comfortable and quiet. The three course set Indian menu was different and very good.

Sian 29/10/2019

8.0 Very Good

We enjoyed our stay. The only set back for us was that only 1 of our 2 rooms was on the hotel system which made check-in rather tricky. Also, when we checked-out the receptionist said we had to pay over £100 for dinner when this had already been paid for within our package deal. I'm currently keeping an eye on my bank account to ensure that the hotel credits me the correct amount. Apart from this, it was a nice stay.

Hayley 28/10/2019

10.0 Excellent

Had an amazing stay at the Crowne plaza Marlow last weekend for my hen do, it was incredible value for money with two night, bed and breakfast plus one three course meal and 2 spa treatments only costing £170 per person whereas a room on its own booked through the hotel was £215 a night! The rooms were clean, excellent size and had both a bath and shower. The restaurant had lovely food and breakfast had buffet style and cooked to order options!

Bethany 22/10/2019

6.0 Good

There was building work going on which we weren’t told about before booking. So there was some drilling going on. But didn’t affect us during the night.

Grace 08/10/2019

10.0 Excellent

Lovely relaxing hotel with great rooms. Twin room had two double beds which were comfortable as well as a shower cubicle and full size bath. Food and service in both the bar and restaurant were amazing

Nicola 02/10/2019

6.0 Good

Spa could do with an upgrade!

Kirsty 10/09/2019

6.0 Good

It took a very long time to receive a dressing gown, which was missing upon arrival to our room. We waited over 35 minutes for it to be delivered to our room which ate into our leisure time. We also only had, one, full sized towel, but as we waited so long for the gown, we decided to make do. I felt it was lacking in some sort of entertainment for the evening. The grounds and conservatory were out of bounds due to a private function, therefore no where to go. I think the hotel could have laid on a musician or a singer in the reception bar for something to do.

Debbie 04/09/2019

8.0 Very Good

Bar closed for refurbishment so nowhere to go at night. Prob wouldn’t of booked if we had been told. Couldn’t have massage which was included in price as was not happy having a man doing it Again was not notified of this. So overall quite disappointed

Karen 06/08/2019

6.0 Good

Our room was upgraded to a suite which was great. The room was good with everything we needed. Bar was closed due to refurbishment and a pop up bar was set up in reception. Insufficient seating, so after dinner we had no choice but to go back to our room. Breakfast was awful ; tasteless and dry.

Lesley 30/07/2019

8.0 Very Good

Aimee 22/07/2019

8.0 Very Good

The bedroom was pretty warm. The food in the restaurant was good but the service was far too fast for us. We hadn't finished our meals on two occasions (starter and main) before the staff started to clear the plates. Otherwise the food was very nice.

Kate 16/07/2019

8.0 Very Good

Abigail 16/07/2019

4.0 Average

From the minute we checked in to check out we had problem after problem. Nothing was explained when we checked in, £100 was taken off my credit card without being told, we weren't told where to go for the spa, what was provided, what time our dinner booking was nothing. The hotel was unfortunately undergoing a refurbishment and it was just chaotic for the whole length of our stay. In fact our dinner hadn't even been booked so when we went to check on a cake we had bought for my neices 18th they looked at us with completely blank stares. The whole hotel is just a shambles. The staff try their best but it's like they've never been trained properly, they walk round aimlessly with trays of drinks in the restaurant having no idea who they are for. We had to order a bottle of wine 3 times and when it finally arrived after 45 minutes it was the wrong one, in fact the wrong colour! When ordering drinks to take out by the pool I had to carry them myself down a winding staircase, on slippery floor and we offered no help at any time. I was so disappointed with this hotel and the spa, especially that it was a special occasion, and I would not recommend it to anyone and I wouldn't ever return again. Don't let this put you off Marlow though, Marlow is beautiful just stay somewhere else.

Caroline 10/07/2019

4.0 Average

The service was awful the staff was rude and we complained to the manager and got nowhere it took 30 mins to check in and the room wasn’t ready and about an hour to check out then we got offered late check out was a joke really

Louise 09/07/2019

8.0 Very Good

For the money , it was a good experience.

Peter 09/07/2019

4.0 Average

Poor service. Charged for items not used .

Vilash 25/06/2019

6.0 Good

During our stay for our anniversary a wedding was taking place at the venue. It took forever to get a drink and no bar available as it is under restoration. The jacuzzis were always full as they were far too small for the amount of people staying there. I was very disappointed in the massages as they were poorly done and I had a foot and leg massage and my feet were never done!! Absolutely loved the greeting from the french guy on reception. Very professional and friendly.

Tony 25/06/2019

6.0 Good

Great hotel but horrendous service The staff were amazing apart from one lady who was outright rude ! We kept being told it was because of the wedding being held there . Not our problem get more staff in for the weekend to help the staff so rushed of their feet

Mairi 25/06/2019

2.0 Poor

Nice hotel. Room not prepared for 3 people had to keep ringing for missing things. Tv wasnt working. No information given at front desk about wifi. Spa was a joke was like an over run leisure centre, had to que for hot tubs/jaccuzis. No where to sit/lie as was so busy. Spa treatment was so poor it was laughable. Food was lovely but waiting staff were running around like headless chickens nothing went smoothly wrong meals bought out, waiting for drinks etc. Would not return.

Laura 12/06/2019

8.0 Very Good

Staff were very helpful and hotel lovely unfortunately cafe not yet open. We were told when we booked there were no standard rooms and we would have to upgrade our room did not look much better than other rooms.

Paula 28/05/2019

8.0 Very Good

This is the second time we have been and this visit did not match the first. Staff seemed to have a lack of experience. It was a booking for 3 and yet our room was set up for 2. On arrival 2 robes, mugs, towels etc. Then the Prosecco arrived with 2 glasses, small things but nevertheless a little disappointing that we had to keep asking for things. Same happened for evening meal when cutlery had to be requested, fresh wine glasses when having red with dessert instead of white consumed with main meal. In general it was all just a bit hard work and not as relaxing as we had hoped.

Angela 19/03/2019

8.0 Very Good

I booked an overnight spa break with 5 friends to celebrate a friend’s birthday and we had a really lovely time here. Staff and customer service was faultless, and food very high standard. Incredibly good value - would recommend and plan on coming again

Suzanne 05/03/2019

10.0 Excellent

Really lovely hotel. Can not fault the room at all. Spacious with everything you need. Lovely bar and restaurant. Food was fantastic! Staff friendly and helpful too! Would love to go back!

Linda 05/03/2019

8.0 Very Good

The hotel was fantastic, even if it did seem in a odd location when driving through the industrial estate. The room was really comfy and staff were very attentive. The food was the highlight - great value for money and very good quality. Would recommend staying here.

Sarah 26/02/2019

6.0 Good

Room was a lovely king size. Hallways were covered in dirty room service trays in the morning which stunk and looked disgusting. Set dinner menu was poor. No drinks were allowed to be purchased at all from the bar if in your spa attire including the gown they give you even though drinks are alliwed beside the pool. So they require you to get dressed to get a beverage then chsnge back to have it in the spa area. Ruined the break for me.

Dean 19/02/2019

8.0 Very Good

Great hotel, not exactly 5 star as a little tired in areas however all due to be renovated this year. Fantastic attentive staff

Trish 19/02/2019

10.0 Excellent

Room was lovely spacious and clean. As there was 3 sharing please to surprise to see two double beds.

Patricia 12/02/2019

10.0 Excellent

Karen Mc 05/02/2019

10.0 Excellent

Hotel room lovely, cannot fault staff. Had a lovely relaxing stay and food and drinks of high standards.

Mala 09/01/2019

10.0 Excellent

lyanna 04/01/2019

10.0 Excellent

The hotel was great! The food was incredible, and the staff were really friendly and accommodating. We would stay again.

Nikki 03/01/2019

8.0 Very Good

Good family hotel With ideal location for relaxing break

Muhammad 26/12/2018

6.0 Good

The location was beautiful and the rooms were clean and tidy. Was very disappointed by the staff service in the restaurant on both nights. The services was slow. We started our meal at 0730 didn’t have dessert till gone 2200. When we complained about the meal the restaurant manager told the waitress off in the restaurant area.

Lauretta 11/12/2018

10.0 Excellent

The staff are so attentive that it made our whole experience flawless!

Sarah 04/12/2018

8.0 Very Good

Room was lovely, clean and spacious.

Kate 04/12/2018

10.0 Excellent

Located a little out the way, but not too much of an issue. Staff were fantastic from the moment we checked in until we left. Accommodation due to be upgraded 2019, so, we’ll worth a visit afterwards.

Sam 28/11/2018

8.0 Very Good

The staff were very welcoming and accommodating. The food was lovely in the restaurant. Beds were comfy

Ruth 25/11/2018

10.0 Excellent

Lovely stay; the staff were very welcoming and friendly. Perhaps just a little over attentive during dinner, but better than being ignored!

Caroline 31/10/2018

10.0 Excellent

We arrived at the hotel and was greeted very warmly by the lovely and pleasant male member of staff. We were well accommodated and had a very pleasant experience from arrival to departure. We had a wonderful time, the rooms very above expectation and the grounds well kept and picturesque. We are definitely planning to return.

Loreen 30/10/2018

8.0 Very Good

Enjoyed the weekend stay. It was what I paid for and have no qualms. Overall it was well worth the four stars. Staff were really friendly and the brakfast was excellent.

George 30/10/2018

10.0 Excellent

Staff very helpful as gave us a room that, was to far for me to walk so they changed rooms for us there and then.Food was out standing hotel very clean and stunning.

Debbie 23/10/2018

10.0 Excellent

The hotel was top notch, the staff couldn't have been more helpful and friendly. There was everything we needed and more. Couldn't have had a better time.

Steve 23/10/2018

10.0 Excellent

Lovely place and very clean. Staff more than attentive and very modern rooms. Food and facilities were great. The hotel is a little outside of Marlow centre so we got taxis but the surrounding scenery and views of the lake make up for it

Laura 23/10/2018

10.0 Excellent

Daniella 03/10/2018

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Crowne Plaza Marlow

Spa Facilities

Hotel Facilities

Groups of 6 or more?

3’s Company One Night Spa Package

Weekdays Special for Two Hotel Break

Hen Package

Romantic Escape for Two Hotel Break - 35% OFF

One Night BB with Glass of Prosecco Hotel Break

Luxury Getaway for Two Hotel Break

Sunday Night Special

Deluxe One Night Hotel Break with Afternoon Tea

Deluxe One Night Spa Break

Overnight Spa Break

Two Night Spa Break

Classic Afternoon Tea Spa Day for One

Classic Afternoon Tea with Treatment

Quad Spa Day

Sparkling Afternoon Tea Spa Day

Deluxe Spa Package

Groups of 6 or more?

At a glance

Leisure Break Venue

Local Attractions

Hen Friendly

Shopping

Convenient Location

Family Friendly

Carer Goes Free

Spa & Leisure

Hotel & Accommodation

Location

Good

Very Good

Book with confidence...

Crowne Plaza Marlow

Spa Facilities

Hotel Facilities

Groups of 6 or more?

3’s Company One Night Spa Package

Weekdays Special for Two Hotel Break

Hen Package

Romantic Escape for Two Hotel Break - 35% OFF

One Night BB with Glass of Prosecco Hotel Break

Luxury Getaway for Two Hotel Break

Sunday Night Special

Deluxe One Night Hotel Break with Afternoon Tea

Deluxe One Night Spa Break

Overnight Spa Break

Two Night Spa Break

Classic Afternoon Tea Spa Day for One

Classic Afternoon Tea with Treatment

Quad Spa Day

Sparkling Afternoon Tea Spa Day

Deluxe Spa Package

Groups of 6 or more?

At a glance

Leisure Break Venue

Local Attractions

Hen Friendly

Shopping

Convenient Location

Family Friendly

Carer Goes Free

Spa & Leisure

Hotel & Accommodation

Location

Good

Very Good

Book with confidence...

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