DoubleTree by Hilton Cheltenham
With Cheltenham racecourse, the Cotswolds and the regency town of Cheltenham all at your doorstep, this hotel is a fantastic getaway destination with a group of special people. There’s a golf course for enthusiasts, as well as a swimming pool to enjoy which lends itself to a steam, sauna and hot tub experience too. Meanwhile, the spa, which is in its own separate area, is the place to go for a session of pampering and relaxation offering head to toe treatments.
Spa and hotel facilities
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At a glance
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Pre-Natal
The spa offers treatments tailored for mums-to-be.
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Conference venue
The hotel offers conference and meeting spaces for up to 320 people.
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Local Attractions
Cheltenham Racecourse, the Cotswold Wildlife Park, Slimbridge Wild Fowl Trust, Sudeley Castle, and the Forest of Dean are all within reach of the hotel.
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Golf Resort
The hotel overlooks the 18-hole Lilley Brook golf course with several others in the nearby area.
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Leisure Break Venue
The hotel has a range of leisure facilities and treatments. Please be aware there are children’s swimming times in the pool.
Spa & Leisure
Positioned amongst carefully tended gardens complete with their own bubbling brook, not to mention the wider context of Gloucestershire, the spa and leisure facilities at Cheltenham are designed for peace and harmony (and a little working out) in this postcard perfect part of the world. As a result there is a gym with fitness classes available, a 15-metre pool for some well deserved me time, a sauna, steam room, and Jacuzzi.
The spa sits a little separately from the leisure facilities, providing a cocoon of wellbeing bedecked with ELEMIS and Jessica product lines that deliver head-to-toe treatments from facials and massages to manicures and pedicures in a stylish and restful environment.
Hotel & Accommodation
Less than two miles from Cheltenham town centre, DoubleTree by Hilton Cheltenham dates back to 1848 and retains its Georgian exterior. After a £4.5m makeover in 2017 however, inside it is sympathetically revamped to include contemporary interiors. There are 148 light and airy bedrooms with large windows looking out onto the grounds, and it is an environment well-deserving of its four-star status.
Serving continental breakfasts and sumptuous dinners, The Lakeside Restaurant is a contemporary restaurant characterised by a fusion of natural furnishings and brightly colour accents. Meanwhile, lighter meals, afternoon teas and drinks can be found in the Lilley Brook Bar and Lounge.
Location
Cirencester Road,
Charlton Kings,
Cheltenham,
Gloucestershire
GL53 8EA
Cheltenham, Gloucestershire, 9miles NE of Gloucester, 33miles SW of Stratford-Upon-Avon.
Spa & Hotel Reviews
Condition of Spa
6.6 out of 10
Quality of Treatments
8.2 out of 10
Staff
7.6 out of 10
Quality of Food
8.0 out of 10
Quality of Facilities
6.4 out of 10
Value for money
7.0 out of 10
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The visit was excellent but the only little thing was a mix up over treatments. 2 of my friends had a long treatment (the didn’t complain 🤣) but my other friend felt her treatment was a bit rushed and not as relaxing as it should have been (head massage). But otherwise excellent. Staff are excellent.
Great facilities in the gym, therapists were brilliant. There was a little complication over treatments prior to arrival but all was ok and we had the treatments we wanted. The pool area is looking a little tired but the rest was fab and the staff were attentive. Thank you for contribution to a really fabulous and enjoyable weekend.
The spa was kept in good condition. And all was working well. However the space was small. No relazation room. No Complimentry fruit or teas like other spa offer. The treatments where very disappointing. My therapist didn't ask how the treatment is going or ask what pressure or if I had any problem areas. I had to ask for pressure which then turned In to a elbow massage? The facial and soft feet were OK apart from being left for 10 mins on each treatment while the creams take affect. I would suggest that in that time a light massage be given on the head etc as it almost half the treatment that is being paid for and it feels like nothing is being done.
The spa was cold even the staff commented on how cold it was. We were not given any towels. When we checked in they didn't direct us to the spa, totally uninterested. Condition of the pool area was poor, leaking ceiling in corridor. Only 4 loungers in pool area. Tatty plastic chairs poolside. Staff didn't seem interested in guests. Didn't feel very welcome. Would definitely not go back. It spolit the day really which was as shame as it was my sisters 50th birthday treat!!
The high tea was very nice and worth the money but we waited a long time for it to arrive.The guy serving was great.The spa messed up our booking for massages so we had to have them seperateltly when we actually asked for them at the same time.They spa also messed up the times of massages twice! Onece when I called the spa to book the high tea and again when we arrived the times had changed yet again.The pool area was tired and full of kids jumping and splashing into the pool so we couldnt swim and therewas very limited seating so we had to share one seat most of the time
When we arrived we were told that they had double booked our treatment time and we could not have our treatments. The whole idea of a spa break is to use the spa!!!! We booked the day off work to enjoy the spa experience but ended up just visiting a hotel for dinner. The spa area needs updating, it is very small and there are only 5 beds by the pool so no where near enough room for everyone that visits the spa.
Male member of staff on arrival was excellent and showed me the facilities. It was very busy with over 70's at 10am and the jacuzzi and pool were swarmed. Small children also in there so I was a bit disappointed as it certainly was not relaxing until about 11.30am when it cleared a little. There are only 4 poolside beds and they are crammed together - if you like personal space then this isn't the place for you. Sauna and steam room lovely and showers/changing room also modern and clean. No powerpoint in there though to plug in my straighteners so had to leave the spa feeling very unkempt!
The massage and facial were top notch and lunch was small but good although a walk upstairs into the main restaurant in your robe gets a few looks from the business people gathered in there!
Lovely hotel but a bit too busy with members to be classed as a relaxed spa day.
very sadly we booked this spa day for a monday , we should have been told that the pool was in Constance use for classes so we was unable to use it .. due to the amount of people the only Jacuzzi was also packed. the steam room was broke!..( they was trying to fix it ) the treatments where amazing the lunch was very good.. we spoke to staff who told us that monday was not a spa day and they have very kindly gave me a voucher for us both for the whole day again including treatments and afternoon tea.. excellent customer service.. so we will book for a friday in new year .. so beware NEVER book this place on a monday.
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Staff
7.8 out of 10
Room Comfort
8.6 out of 10
Quality of Bars & Restaurants
7.6 out of 10
Location
8.8 out of 10
Quality of Facilities
7.4 out of 10
Value for money
7.6 out of 10
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The hotel is situated on the edge of Cheltenham. The rooms are a good size and very comfortable. Everything in the 2 day Spa break was well organised and the staff in the hotel very helpful and friendly. The restaurant offered a subset of the main menu, which was fine but it limited your choices, although you could order a couple of items at an extra cost. Breakfast was good with a wide range of hot English breakfast items, fruits, cereals, etc. The main hotel bar was comfortable and staff friendly, with a good range of drinks and cocktails!
The Spa was well equipped and the staff good at the various treatments. The pool, sauna, jacuzzi, and steam room were great to relax in after using the extensively equipped gym.
Thoroughly recommend the hotel and facilities, the only minor issue was the room was very hot during the day.
The staff were friendly. Cleaners started to clean room Above ours at 745 which woke us up along with the banging about up there at 2230 the pervious night. The bar and restaurant where clean and staff friendly however it look a very long time to order Dinner the staff had to be called over each time Instead of attending to us. There is no vegan option on the menu which we were informed by spa breaks there would be so I was 100% convinced what I was eating was 100% vegan very disappointed with this as. Breakfast was great.
The room was lovely and the quality of food in the hotel was good. However, the service was shocking and the standard of staff was poor,they seemed unprofessional and poorly trained, they did not seem to know what they were doing. Upon arrival we were offered cookies containing nuts, I am sure I notified on booking that 2 guests had nut allergies! When the cream tea was served there were cakes covered in nuts! despite our allergies, this could have been fatal if we had eaten them. We sent the cream tea back to be changed. Staff should be aware of the consequences of allergies!! When we went for dinner we were put in a spare room off the bar that obviously was not prepared for dining. The room was freezing as the doors out onto the patio were wide open at 7p.m!We had 1 menu between 4 of us. No cutlery on table. We waited ages for any service they didn't seem interested, why was the restaurant not in use? After dinner we ordered 2 liquer coffees which we had to send back as they were cold and did not have much coffee in, they had not got a clue how to make them! The staff generally didn't seem to know what they were doing or even interested in providing any service, training questionable?
Most of the staff were very rude,particulary the reception staff except one male staff member.The hotel and messed up our booking and it took ages to sort the room out.They also kept refering to me as"Aaron Saunders" I kept repeating that I am not a man and my name is not Aaron!!
The spa messed up our massages and we were not booked in togeather then they told us our seperate massages had been pushed back due to staff lunch breaks so it was not very restful!
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