Doubletree by Hilton Oxford Belfry
With tennis courts, squash facilities, a croquet lawn and gym with fitness classes, there are plenty of opportunities for leisure time with friends at this contemporary hotel. For total relaxation and some restorative pampering, the Oxford Belfry spa offers a swimming pool, steam room and experience showers as well as a sauna for down time. In the spa treatment rooms, therapies include Elemis massages, facials and rituals alongside beauty treats for the finishing touches.
Spa and hotel facilities
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At a glance
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Hen Friendly
The hotel and spa welcomes groups and hen parties.
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Pre-Natal
The spa provides treatments that are tailored to mums-to-be.
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Local Attractions
Close to the city of Oxford with Westgate Shopping Centre, Blenheim Palace and Bicester Designer Shopping Village nearby.
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Family Friendly
Children are welcome at the hotel and to use the pool and facilities, and have designated swimming times.
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Leisure Break Venue
The hotel has a range of leisure facilities and treatments and a Which? Award for its service, but is not a specialised spa.
Spa & Leisure
The Oxford Belfry combines a range of leisure facilities, including a gym, pool, relaxation room, two tennis courts, a croquet lawn, an experience shower, ice fountain, sauna and steam room.
Part of the Doubletree by Hilton brand, there is also a spa area which has seven treatment rooms and a dual treatment room for guests enjoying time with a partner or friend, providing treatments that use the elemis product line for a collection of therapies and rituals as well as Fake Bake and Mii Cosmetics for finishing touches.
Hotel & Accommodation
On the outskirts of Oxford itself and not far from the market town of Thame, The Oxford Belfry is a modern hotel surrounded by 17 acres of private grounds and offering 154 rooms and suites, starting with standard double and twin rooms.
The Spires Restaurant, Bar and Lounge is the hotel’s main eatery and as such offers a fine dining experience and an eclectic menu. For something less formal there is the Terrace Bar which serves lighter meals and refreshments throughout the day.
Location
The Oxford Belfry,
Milton Common,
Nr Thame,
Oxfordshire,
OX9 2JW
Spa & Hotel Reviews
Condition of Spa
8.2 out of 10
Quality of Treatments
9.0 out of 10
Staff
8.2 out of 10
Quality of Food
8.0 out of 10
Quality of Facilities
7.4 out of 10
Value for money
7.8 out of 10
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Me and my husband went for our first spa experience. The treatment was amazing, we both enjoyed it thoroughly. However, I had asked for a couple room for the treatment (on the phone while I booked the appointment) which we did not get. The therapists who were with us said they had no information about it, which shows the communication between the team. Our biggest disappointment was the food which was quite surprising, being it a 4* hotel. We had 2 course meal complimentary with the spa at the bar. We had ordered singapore noodles and mushroom risotto as mains, both of them were very tasteless and disappointing. The other disappointing thing was there was no hot water in the shower, and it wasn’t fun having cold shower in January.
I received a spa day for two at this venue as a voucher from a friend.
First thing to say is that it was incredible value for money. The offer of a 60 min treatment each and 2 course lunch menu was well worth it.
The spa facilities themselves are a little tired and very small. We went on a Friday and the morning was busier than the afternoon - but it was tolerable. Had it been a weekend, it would have been too crowded.
Quality of the treatment itself was average but it only lasted 40-45 mins rather than the full hour. Therapists were polite and friendly but it wasn't outstanding in any way.
One downside is that you had to get dressed to go to lunch as it is served in the bar. This was quickly made up by the fact that the quality and quantity of the food was excellent.
Overall - would recommend if you are on a budget but it might be worth looking elsewhere if you want something other than a nice lunch and swim!
Even though the fire alarm went off whilst having treatments no fault of the hotel or staff...boy did the staff go out of their way to look after us. Free goodies as way of an apology for interruptions and ensured we had drinks food umbrellas attention. We did not want for anything. The staff were down to earth friendly kind and couldn't do enough. This was to celebrate a birthday and our first time at this spa would definitely go again.
No one at the spa desk when we arrived, took 15 minutes for reception staff to find someone. Spa old and tired and no jacuzzi and ice machine not working. By 4 the pool was packed with screaming kids, so we gave up and went to our room for some peace. The treatment was excellent with a clearly very qualified and friendly lady. Unfortunately, couldn’t book any extra treatments, couldn’t understand why as there was hardly anyone there for the spa.
There were two key disappointments with the spa. Firstly, the spa does not have a hot tub, which most would agree is a staple of a spa. Secondly, where our treatment was supposed to last 60 minutes, it only lasted 45. We did not feel we could say to the therapists at the end of the treatment that it should have been longer. The impression I got was that the therapists were not aware that our treatment was supposed to be an hour.
My salt scrub was not a salt scrub I was given a peppermint scrub (which apparently is a back scrub) with no option for the salt scrub. It was not a relaxing experience it felt like my mum was doing it at speed with no care about how it Felt. No shower in the room so had to walk down to the changing rooms in a towel to have a shower. The massage was questionable again completed with speed and no thought to making it relaxing. I was not the only person in my group to have a bad experience but she complained at the time so had her experience completed again the following day correctly which showed the vast differences in the experiences your therapists provide. I have visited this spa on at least 5 occasions with having this treatment on 3 of them so I know how it should be done.
The spa was lovely and my treatment was explained clearly to me. I didn’t feel that I had to talk at all and didn’t feel uncomfortable about this silence! My friend’s therapist talked too much which she was not too keen about and slightly spoiled the reason we went there. This is only minor but I would recommend the spa treatments.
We did like the spa and treatments. Although again it was a bit disorganised as they didn't have us down for the right treatments as booked and the staff on the spa receipting desk was not forthcoming with guidance. I had to keep asking questions. Again a bit stressful when it shouldn't have been. We would prefer a smaller and more personal experience the next time we book.
Our Spa visit was horrendous from start to finish. Despite having booked 2 months in advance. Our treatment times were changed 4 times before our visit and we were told on the day that one of us would have to have their treatment the next morning. They eventually manoeuvred us around so this would not be the case but we had to have 25 mins treatments instead of the 50 mins chosen. However a further mistake was made and once again we were told that one of the treatments would have to be the following day. One of the staff eventually agreed to work an extra half an hour so the treatment could be done that day with the rest of us.
The actual spa facilities are very poor. There is only a pool, steam room, sauna and relaxation room. All of which were full of dirty cups and glasses. For a refreshment you have to walk out to the main hotel bar which was full of party guests. There is very little to do there especially considering our treatments were originally booked for 1pm but didn’t end up being done until 6pm.
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Staff
8.8 out of 10
Room Comfort
9.4 out of 10
Quality of Bars & Restaurants
8.2 out of 10
Location
9.0 out of 10
Quality of Facilities
8.4 out of 10
Value for money
8.6 out of 10
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When we arrived there was a long queue to check in and only one person at reception we had spa treatment booked, so had to go straight to the Spa, we had four bedrooms but the access room there was a dirty towel, and bedding was dirty so I saw the Manager and the cleaner came in, bit was very unhappy about this and was complaining, I did go and speak to the Manager about this and she offered free drinks with our meal. On Saturday I spoke to Heidi at Spabreaks and realised that the hotel does not have wheelchair at the hotel, so had to rush round and get one, as my mum has recently had an operation and needed this. The hotel staff and facilities especially the Spa was great, I use Spabreaks a lot and it’s first time I have come across this.
Everything at the hotel was very good. The rooms, food and facilities. My only complaint was the lack of staff. It was a very busy weekend at the hotel, yet there was insufficient staff to look after everyone. The staff on duty were excellent but they very much needed help, especially in the bar and at the reception desk.
The hotel was overbooked at lunchtime with only one girl behind the bar. It took 1 1/2 hours for lunch to arrive. The room was nice but way too hot. All the staff were lovely. I’d had a nightmare trying to contact the hotel in advance as no-one answered the phone line (even after being held in a que for an hour) so couldn’t book any extra’s. The free WiFi is useless. This place was so much better when it was the Belfry. It feels like Hilton have ruined it. We won’t be going back.
Where the room and hotel were aesthetically pleasing, there were two key disappointments on our stay. Firstly, the spa does not have a hot tub, which most would agree is a staple of a spa. Secondly, the evening meal was below par. They had clearly ran out of the usual chips served, so replaced with oven chips. But the biggest disappointment was the service; the waiters spoke little English, were slow to acknowledge you and were simply not very attentive.
The stay was relaxing, mainly due to the room being very nice; but aside of this, it was a disappointing stay.
Excellent, the staff are really lovely, all have energy and enthusiasm and really were very helpful all the time. The room was lovely, the only issue was that the radiators were difficult to turn on and the room was cold on the first night, so the heating was a bit difficult to sort out but apart from that everything was perfect.
There was two weddings taking place which took up staffing. No response on the phone at all when trying to order room service. Also no answer from their Careline. Everything felt very unorganised. They had us booked in for our meal in first night when we had specified 2nd night (for our anniversary). Lack of staff at breakfast. Chaotic!. What we wanted was relaxing and stress free. We would not go back to this hotel
hen we checked in to the hotel which took forever as they had a new computer system, I confirmed with the receptionist (manager) that it was a twin room and she confirmed it was only to find that it was a double, so I had to share a bed with my mum. However the room had just been refurbished and was lovely. I also asked if we could have soya milk brought to the room and she agreed she would but it never came, I guess she forgot about us. I had to call reception twice as we had no water to drink in the room and only one large towel. They did bring this once we requested. When I checked out they wanted to charge me for the whol stay which I had to describe that I had booked it through spa breaks and show them on my online bank statement.
Overall was disappointed and gutted I wasted my hard earned money.
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