Hilton London Syon Park
Safe Hands For Cancer Accredited
Built in the grounds of a 200-year-old estate, the Hilton London Syon Park is an ideal base for a leisurely break from the fast pace of everyday life. Wander the grounds, soak up the estate’s history and luxuriate in the contemporary Kallima Spa, where facilities include a swimming pool, hot tub and steam room. To complement these wet facilities, the spa menu is made up of a selection of decadent body rituals and facial treatments designed to leave you feeling very relaxed.
Spa and hotel facilities
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At a glance
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Romantic Break
A proliferation of textures, opulent monochrome and crystal interiors and a spa that glows with candlelight makes a pretty ideal setting for a romantic getaway.
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Scenic Location
The ducks traversing the driveway set the precedent for the location – set in four hundred acres of aristocratic land; the gardens mean you feel a world apart from any surrounding buzz.
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Group Friendly
Perfect for that group getaway, with a snug room idea for larger groups which includes loungers and a potting shed that is wonderful for a girly afternoon tea.
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Family Friendly
Families are welcome at the spa, with family rooms and children's swimming times available.
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Hotel Spa
Syon Park takes is grand, contemporary and accessible with a forward-thinking spa to match. Facilities include: pool, sauna, steam room, experience shower and whirlpool.
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Safe Hands for Cancer
Accredited by the SATCC and part of the Spabreaks.com Safe Hands for Cancer Collection, this spa welcomes people living with or beyond cancer and offers a number of specialist trained therapists.
Spa & Leisure
Interrupting its streamlined adult grandeur Hilton London Syon Park is peppered with art – from sensor triggered animal noises to the mirror mosaic statue that greets you upon entering the Kallima spa where facilities include a Technogym Fitness Suite, 15 metre indoor swimming pool, Jacuzzi that can take up to 10 people, sauna, steam room, and The Snug – a relaxation suite.
As for treatments, Kallima endeavour to deliver an experience that draws from innovative treatments and focuses on your objectives for renewal. Working with Italian luxury brand, [ comfort zone ], to bring you unique spa treatments, rituals, journeys and signature treatments that are designed to provide a complete sense of well-being.
Hotel & Accommodation
In the grounds of the Duke of Northumberland’s 200-year-old estate, Hilton London Syon Park’s own contemporary architecture juxtaposes the classic design of the main house. Rooms are opulent with a monochrome palette, and crystal accents dotted throughout. They all have floor to ceiling windows, televisions in the bathrooms, and there are international plug sockets on the wall including one right next to your bed – it’s not a glamorous feature but my goodness it’s a convenient one.
When it comes to dining the hotel has its own herb and vegetable gardens from which ingredients are sourced for the main restaurant – a formal dining area serving seasonal dishes. There is also afternoon tea on The Terrace, and Brownies – which forms a central hub to the hotel – is a series of sofas and chairs reminiscent in colour and shape of a set of Ladurée macaroons, offering tea, cakes, a sundae bar, and its all-important namesake – brownies.
Location
Hilton London Syon Park
Syon Park,
Middlesex,
London
TW8 8JF
Spa & Hotel Reviews
Condition of Spa
8.6 out of 10
Quality of Treatments
8.8 out of 10
Staff
8.6 out of 10
Quality of Food
8.4 out of 10
Quality of Facilities
8.4 out of 10
Value for money
8.0 out of 10
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The treatments were excellent. I had CC? for a facial and she was outstanding. My massage was very good too. However, we found the actual spa area rather dark and dingy. There was also not enough loungers. I also would have liked access to an extra towel or two. At my normal spa you can help yourself to extra towels as you need them.
The welcome was good.
The changing rooms could be a bit more luxurious - better supplies, a few basic products on the counter, dressing gown drop, lockers not all working - seemed to be discontent among users over this.
Some relaxing music to create ambiance would hugely benefit the changing rooms, sauna, steam and pool area.
Slightly better lighting near beds would help to be able to read in pool and pre treatment snug area.
Pre treatment and treatment rooms were lovely and music made them feel much more of a treat than the wet areas.
Treatment and therapist were reall lovely as were the products.
Some complimentary hot drink available such as herbal tea would be nice.
We unexpectedly required some basic sanitary products and they were not available to buy, the staff were helpful in giving their own, but clearly such an establishment should either have a reserve of these discreetly available in the case of an emergency, or they should be available to buy. This is essential to be able to enjoy the facilities in such an instance.
We booked a spa day for the day of my birthday, and on booking was given a complimentary treatment, this was removed on arrival due to only being given to hotel residents. The receptionist talked at us for 10 mins about it so I was happy to forfeit it if it meant she would stop! I wouldn’t say the experience was worth what we paid. Tiny gym. They needed more staff to collect towels and plastic cups.
Really disappointing experience. First of all they ran out of slippers so we had to wait to get some. The pool was busy with kids so no access or loungers. The chill out room was also small and busy so no where to sit. No information given about food or drink so we missed the deadline of 4pm to order anything. Treatment was good - massage. But overall I wouldn’t recommend for an adults relaxing spa break. It’s overcrowded ( weekend) and staff aren’t helpful.
My parents absolutely enjoyed the 25min massage they wished it was longer and also the other facilities. They can't stop thanking me for their overnight stay and how much they enjoyed it. The breakfas was great and dinner was lovey. The only complaint they had was the menu didn't have enough fish dishes it was more meat. But overall it was brilliant. Thank you to Jodie Thompson who was very helpful.
The reception area was busy and took awhile to sort out what our group needed. However, all the group were please with the back massages we received. The spa itself was also very busy so we waited to get into jacuzzi. The showers could have done with regular cleaning and the shower I was in had black engraved marks on it. However overall the facility was clean, relaxing and therapeutic.
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Staff
9.0 out of 10
Room Comfort
8.4 out of 10
Quality of Bars & Restaurants
9.0 out of 10
Location
9.0 out of 10
Quality of Facilities
8.4 out of 10
Value for money
8.6 out of 10
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We had a few problems - blocked sink, Wine forgotten at dinner, fire alarm at 3.00 am and no hot water in the morning due to the fire alarm. However, I have to say that the two problems in the room were dealt with straight away. We had to ask for the wine to be served which was halfway through the dinner. During the fire alarm signs could have been clearer to fire exits and nobody was telling us what was happening but it was the middle of the night. I have to mention the Manager, Greg Crawford. Right from our arrival he could not have made us more welcome or been more helpful. He was exceptional In customer service.
Very comfortable clean room BUT room key kept blocking so we had to return to reception for a replacement card every time we wanted to enter our room. TV remotes were incomplete so we had to request help to use the TV. Bathroom TV didnt work either. Tissue box had two tissues left but we couldn't be bothered to request another box! Staff were very prompt, polite, friendly and helpful in sorting out these problems every time. Huge bonus was the access to Syon Park - we had it almost to ourselves. Breakfast and dinner were excellent. We appreciated the drinks voucher in recognition of the problems with our room key.
Hi Naomi,me and my wife can’t praise the staff enough,they where very welcoming from start to finish all the staff wished us happy anniversary from the restaurant to the spa staff.What made the stay super special was the free room upgrade to the palace room which was unbelievable we couldn’t have wished for a better room.Hopefully we’ll try and come again very soon but a big thank you to you and all the staff for all there effort in making our stay very memorable on our anniversary.
Many thanks once again.Iain & Gayle
Lovely staff. Amazing food. Unfortunately didn’t get the promised treats in the room on the second night though they were great on the first, and wish we’d been able to have our meal on the Saturday as it was IMMENSE on the Friday. Would be a nice touch if the hotel could do return vouchers for such instances. Balconies could also be cleaner. Overall, lovely experience all the same.
Our group stay was pleasant, the room was clean, however we booked three single beds but had a double bed and fold up bed in the room which made the room a bit hard to move around and our tv was broken, after calling room service it still was not able to be fixed and when I mentioned this at reception again at check out no apology was made. There could also have been a little more selection for the spa package dinner which is offered to the guests,
Staff extremely welcoming and friendly, restaurant manager and spa workers were extremely professional and positive. A beautiful room in an amazing view of greenery. Spa facilities were great, not too busy this insludes gym /sauna /jacuzzi /pool and steam room.
A very relaxing experience, would definitely recommend!
An excellent overnight stay at a superb hotel. Facilities were clean, very well managed and the room was superb. I couldn't fault the staff for anything, we received a lot of attention and nothing was too much for them to help us with. The manager ensured our group of 14 checked in and made to our spa appointments. The food at the birthday dinner was delicious and made special by the restaurant staff. Excellent decor. The breakfast was plentiful and to a high standard. Would definitely recommend and use again. Very pleased.
I just wanted to mention how happy i was with the services at your hotel. All the staff were really friendly and so helpful. The hotel was so clean. The food was amazing and the Spa was fantastic.
thank you so much for making our stay memorable. and thank you to your staff who made it even more smooth for us.
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