Macdonald Crutherland House

Our hotel room was spacious, a little dated though but very clean and very comfortable bed! It would be great to see these rooms refurbished sometime soon.

We went to check in and where told booking was for Boxing Day .it was booked for the 26 th September we could not get our treatments as they where fully booked .Hote

Had a lovely knight away for my daughter 21 was up graded to executive suit

I had a very relaxing time at this hotel but the single room was very small. I would say the hotel is set out nicely but it needs updating. The shower was very out dated. The hotel was set on a lot of land but it would have been beneficial for there to be a bike track on the land as the hotel leads to a very busy road. Overall my experience was nice.

When we arrived the lady at the desk didn’t ask if we’d already been booked in for dinner so our booked time was apparently “full” however she took my name and seen we had been. Went and dealt with the issue at the spa (this review is below). Went for dinner once we were all ready and the staff were unprofessional moaning about things as we walked in, this was a busy time as a wedding and an 80th birthday party was in however no customers fault and shouldn’t have happened in front of customers. The “fully booked” restaurant didn’t look very full and there was lots of empty tables however we were sat right next to a door that was being used for serving others whether this was the 80th or someone else I don’t know, however my friend was nearly hit in the end of numerous occasions and we all felt very on edge with big huge trays, food and drinks constantly been run right past us and out this door we were sat right next to. The waiter who served us obviously hated his job, I don’t think he smiled once, was very off putting and didn’t take much to do with our table unless he served food to it or we asked for something. Service with a smile and manners go a long way. The food was lovely but could have been heated up a bit more, wasn’t very hot but it was edible. We waited ages for our bill and the waitress eventually took over who was much nicer, and then the manager came over and we did tell him a couple of our issues to which he gave us 2 free bottles of Prosecco which was lovely of him to do however we shouldn’t have had to have been disappointed for that to happen. It just seemed to be one thing after another and the organiser of then who being myself was under enough stress and pressure without having to deal with either spa breaks themselves or the hotel with several mistakes and disappointments when trying to please and give a bride to be a nice hen.

Overall the hotel was good and a lovely location. Only thing that I would say is the rooms could do with a refurb and some paint. Rooms a bit dated but staff couldn’t do enough for you.

Lovely good sized room, would have been nice to have some bottled water. Very comfortable.

On first inspection room was lovely but then noticed curtains where very threadbare and really need to be replaced. Woken by fire alarm on the Wednesday morning. The breakfast team on our first morning where not very attentive but on second morning much better they made sure we had everything we needed extra tea/coffee and toast, this was not offered on the first morning .

Very relaxing weekend overall just what me and my wife needed. Only one small niggle, the bar to the right of the reception only has one staff member in it and he needs to carry out far too many duties which means you often wait 5 plus minutes to be served even when it is quiet.

Staff wonderful. Hotel lovely. Had dinner in the restaurant it was excellent. Everything freshly cooked. Breakfast on the other hand was not so good. Toast was very hard, and the scrambled eggs were completely dried out. Pity as everything else was great. We upgraded our room and it was really nice. But the room was not warm going to bed. Had to use extra duvet.

Clean and comfortable