QHotels – Dunston Hall
Based in beautiful Norwich, this stunning hotel is close to cathedrals, countryside and the coast, making it an ideal retreat for almost everyone. If you can tear yourself away from the spectacular views, step inside The Lilac Room, where your spa journey begins with cosy interiors and a great selection of treatment choices to enjoy on your own or with friends.
Spa and hotel facilities
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At a glance
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Leisure Venue
The hotel offers a range of leisure facilities and treatments courtesy of ESPA, alongside activities and accommodation for a variety of guests.
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Golf
There is an 18-hole golf course on site as well as a 22-bay floodlit driving range.
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Family Friendly
There are children’s menus available, family rooms and lots of local attractions for all ages.
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Group Venue
The hotel has triple rooms and a manicure/pedicure area that’s ideal for a bit of a natter while you have a treatment.
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Local Attractions
Norwich is one of the top ten shopping destinations in the UK, has the second highest cathedral in the UK, and Banham Zoo just a stone’s throw away.
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Location
There is a major dual carriageway with direct access to London, 20 minutes from the Norfolk broads, and 40 minutes to beaches.
Spa & Leisure
With its own on-site football pitch, golf course and extensive grounds to explore, by its mere location, Dunston Hall provides a wealth of health boosting activities. Inside, they continue the theme with a two-floor gym, a pool, whirlpool, sauna, and steam room.
There is also a Health and Beauty Salon, The Lilac Room – dedicated to all things pampering, from Holistic Treatments to Massage and more high-tech therapies such as OXYjet® Facials, Body Wraps and ESPA Treatments.
Hotel & Accommodation
Originally built in 1859, Dunston Hall is an Elizabethan-style mansion that, having been restored, is now home to an all-encompassing hotel with an abundance of entertainment and leisure facilities. Surrounded by 150 acres of wooded Norfolk parkland, hotel accommodation ranges from standard rooms to suites and also caters to families with cots, beds, and interconnecting rooms available.
The hotel has three dining options to choose from when it comes to food and drink. Head to the informal Brasserie Restaurant for a beautiful breakfast or dinner, served from 6.30pm. Alternatively there is the Terrace Bar for afternoon tea, drinks or a light bite. Meanwhile, Bunkers Bar offers a more relaxed atmosphere for light meals with views overlooking the golf course.
Location
Dunston Hall
Ipswich Road
Norwich
Norfolk
NR14 8PQ
Spa & Hotel Reviews
Condition of Spa
8.8 out of 10
Quality of Treatments
9.2 out of 10
Staff
9.4 out of 10
Quality of Food
8.2 out of 10
Quality of Facilities
8.4 out of 10
Value for money
8.6 out of 10
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Booked the back massage and head facial massage, the staff were very friendly and wished i had booked more treatments. Came away feeling very relaxed. The only down side was they advertise you are supplied robes and slippers, when we arrived we were given our robes but no slippers. AS these were meant to be provided we did not take our own slippers or flip flops so had no foot wear to walk around the leisure area so had to wear trainers which weren't suitable and cumbersome. Advised by staff they were expecting a delivery on the Friday but another member of staff told us they wouldn't be receiving. It didn't ruin the weekend but would have been nicer than trainers.
The pool area was very busy during Saturday and there were not enough loungers, so we felt uncomfortable as we did manage to get a loungers and other guests were complaining. If you book a spa weekend you expect to have somewhere to sit when using the pool, sauna, etc. We would not use this hotel for a spa break again.
The actual spa is only a handful of treatment rooms but the treatments are incredible. Everyone came out feeling great and saying they were the best massages they have had. Staff were great and kept us informed throughout. They called me before hand to finalise plans and made us feel comfortable. The leasure facilities are not in the spa but are a shirt walk. They were not luxurious but had a good atmosphere. I would definitely recommend. Great value for money.
The girls at the Spa were lovely,my friend and I have had treatments from Thailand to Hawaii,we have both travelled extensively,the girls we had this weekend giving us their treatments were all very professional,we were both very satisfied with the manner in which they performed,we will for sure tell our friends,and will certainly be back.Thanks again!!
Basic value room. No extras, not even enough shampoo or conditioner or shower gel provided for our stay, even after the room had been serviced for the second night, the empty bottles were not replaced.
Food is a car very only. Very disappointing for a 4 star hotel. Toby pubs offer a better one with more choice of veg. Only 1 gravy for the meats and clearly not made with the meat juices. Ended up ordering room service to get a change in menu.
The spa staff and treatments were exceptional.
The facilities were quite dirty, there were a lot of staff about at the leisure reception but they were all just chatting.
The pool itself was lovely and very quiet. The Jacuzzi wasn't very warm and the metal seats weren't very comfortable.
It all looked like it needed a good clean.
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Staff
8.8 out of 10
Room Comfort
8.4 out of 10
Quality of Bars & Restaurants
8.2 out of 10
Location
9.4 out of 10
Quality of Facilities
8.4 out of 10
Value for money
8.2 out of 10
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Safe and comfortable stay with COVID measures feelinng fluid and non-intrusive. Staff are all friendly and helpful.
Excellent range of drinks in the Bar and lovely settings.
Dinner was incredible with superb food and good Wines too. The Pork Belly Special was amazing!
Breakfast was slightly disappointing in size but was tasty none the less.
Easy check out process
Hotel was very nice, room was very clean.
Covid protocols followed everywhere and clearly and informatively signed.
The restaurant for dinner was lovely.
However the breakfast is poor, they have sourced the cheapest ingredients to make the breakfast and it isn’t what you expect from a hotel of this calibre
Beautiful hotel and grounds. Friendly staff throughout. Parts of the hotel were dated but our rooms had been done up and were clean, comfortable and spacious. Showers were hot and powerful. Leasure facilities were nice but not luxurious and they were open to the public and hotel guests, adults and children alike. This wasn't really an issue for us as we made use of everything we wanted to.
We felt comfortable to go to the gorgeous terrace bar in our robes and enjoyed some lunch and fizz. It was all easy and relaxing. All food was lovely and lots of choice.
Great location for visiting Norwich.
Really lovely setting but we came for a spa experience and was unfortunately disappointed with our visit. It’s predominantly a golf / wedding venue and the spa seems a bit of an after thought, perhaps only really laid on for the wedding guests. There were no robes & slippers for our entire stay because the dry cleaners had not brought them to the hotel, which was a bit of a problem, however no alternative was provided and staff seemed to think that was acceptable. Everything seemed to be on a bit of a budget so we didn’t feel it was value for money. The swimming pool is also underground so no lovely views or sun lounging opportunities were allowed. Because it’s a golf resort predominantly you can’t even walk around the wonderful grounds either. Also because of the weddings, most areas were unavailable, including being able to have afternoon tea packages, which I didn’t really understand?! Overall we would not stay there again, as we were not overly impressed by the service we received.
Although the building looks imposing and impressive, inside, it is very dated! Our room was smelly, not clean and very stuffy during a warm summer day (no air conditioning).
The room was so bad, we complained on arrival, the duty manager got it cleaned while we were out to dinner!
Would not recommend this hotel.
Restaurant & bar food (breakfast, lunch and dinner) was average at best, very poor service.
We arrived on the Friday we didn't have our robe and slippers they said they would send it to our room but they didn't. We had to call at 10.15pm to ask for them. Food was awful service was poor. Went to go for our treatment in the morning of Saturday when we opened the robe one of them didn't have a tie so we rung down and they said they would send it but didn't so my daughter had to go for her treatment exposed without a tie! When we got back to the room it was still not there! We rung again then they sent one down which was a bit late the treatment we had was not very good as we could not choose times to have them. The room was very basic very dusty too in the room for the cost it was not worth it we didn't even stay for the second night as we were so disappointed. We will not be going there again!!!!!
Really enjoyed my stay, food was good & room was extremely comfortable. The one minor point was that there wasn't enough experienced/trained staff on during dining & breakfast service - I had a good 10 minutes wait in the line to be seated for breakfast (1 staff member to take room number & take you to your seat). Thought it a little insulting to have info around the hotel regarding the least-most busy breakfast times, surely you should be catering for your customers and not the other way around.
The hotel was lovely and most of the staff were very friendly. The only 2 things that let it down were the mistakes with the meals, sides/bread/veg often missing and the lack of air conditioning in the bedrooms. You go from an air conditioned spa, bar or restaurant into a boiling hot bedroom (30 degrees when we went) ceiling fan, small table top fan and open window did not stop it feeling like a sauna, the rooms need air con
Overall the stay was good. However we were not notified that there was a classic car show taking place at the hotel over our entire stay. This led to us having to park in a field and having to walk further to the hotel. This would not have been a problem had we been informed of this prior to arriving on Friday. I find this unacceptable.
My friend Jackie and I had a fantastic time at Dunston Hall,we were celebrating my friends birthday,they even left a box of Chocolates in our room for her with a birthday message,we will certainly return and we will be telling our friends in our lunch club about our lovely weekend ,the staff from the girls who gave us our wonderful treatments,the receptionist,the waiting staff,and housekeeping,all should be commended on the excellent job they do.Thankyou,see you soon,keep up the good work!!
First time my friend has ever been on a spa break, everything was really lovely. The only complaint we have was the evening meal in the restaurant. There wasn't much choice so we ordered prawn cocktails for the starter, it came on dinner plates with wilted leaves and was tasteless! The main meal was so bad, the green beans were rock solid and tasteless fish, my friend sent hers back and just had cheese and biscuits. We were very disappointed as last time i came i had a lovely buffet dinner which i thought we would have had this time. Also we weren't told that we could have ordered from the bar until it was too late, we were waiting for ages to get served and didn't want to waste any more time.
I have been here many times with family and friends, we come for the over night spa package. I love the spa ESPA treatment, the girls are very friendly.
It’s a lovely old building and the rooms are great. It has help your self breakfast and we have never been disappointed with that.
This time we had cream tea and wis was very good.
The only thing that disappoints is the last 3 times I have been for evening meal there has not been enough staff on and problems getting the meal on time and together has been an issue.
I also preferred the way they done the meals before, you used to have a choose of help your self carvery that was so good, or a meal and several choices of dessert. This time it was a 3 course meal which was limited what you could have and limited variety of veg, and only 3 desserts to choose from.
Thay have also got things wrong and slow in the kitchen.
I have said that I come often and the same issues are still there at evening dinner. They seem to always be short staffed when they know in advance how many tables they have booked.
That said the staff have all been friendly and polite.
Like the swimming pool,sauna,steam room and jacuzzi, friendly staff in reception.
The hall itself was beautiful but the spa is separate from the swimming pool and feels completely different. We also had to fork lunch in robes from the spa as no lunch is available near there which was embarrassing for the bride and us having a group of people in robes. We weren’t the only ones! Spa treatments were great! Dinner was lovely but had to ask for my change back as they kept nearly £9 for tip! And then added additional charges through the brides room for drinks we didn’t have - reception staff and spa staff were great but bar staff were short and snappy - strange experience as not completely as relaxing as we’d hoped but some lovely bits.
Basic value room. No extras, not even enough shampoo or conditioner or shower gel provided for our stay, even after the room had been serviced for the second night, the empty bottles were not replaced.
Food is a car very only. Very disappointing for a 4 star hotel. Toby pubs offer a better one with more choice of veg. Only 1 gravy for the meats and clearly not made with the meat juices. Ended up ordering room service to get a change in menu.
Spa Treatment and breakfast was on point and very good.
Room a bit dated after reading there had been big refurbishment.
We were told at the time of booking we had an upgrade but very disappointed with out of date room. Dinner was very disappointing carvery with cold roast potatoes and beef so tough it was impossible to chew. Puddings very congealed and ineditable. Starters very disappointing, couple of prawns a bit of lettuce. So disappointing for a 4 star hotel. I did complain and was given 50% of price of dinner :( I am not usually one to complain but for £270 for two of us was a let down. At dinner both couples either side of us said carvery was better than last night. I hate to think what that was like. Would not make a return visit unless big improvement on the food.
My partner and I had a fantastic stay at Dunston Hall. Our room was well equipped, clean and perfect for what we needed. Our fantastic spa breaks offer meant we had a bottle of sparkling rose in the room.
Although we had a fantastic meal the only downfall is the ‘buffet’ and ‘help yourself’ style of dining in the beautiful restaurant. It didn’t make the night feel as special as it could have. We did however order 2 steaks for our main meal which were cooked separately and which we thoroughly enjoyed.
All in all a perfect stay!
As you drive up to the hotel you are simply wowed!
It looks incredible and we were greeted by a lovely lady at reception.
Unfortunately the hotels interior really let's it down. It needs a good clean and more staff in the lounge bar.
The evening meal was exceptional, breakfast was okay but for lunch it took over 30 mins to get our drinks (tap water) and only 2 members of staff running around trying to do everything.
If this was a 3 star hotel we would of been impressed but unfortunately it didn't live up to our expectations.
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