QHotels – Dunston Hall

Based in beautiful Norwich, this stunning hotel is close to cathedrals, countryside and the coast, making it an ideal retreat for almost everyone. If you can tear yourself away from the spectacular views, step inside The Lilac Room, where your spa journey begins with cosy interiors and a great selection of treatment choices to enjoy on your own or with friends.

Spa Facilities

Swimming Pool
Hot Tub
Sauna
Steam Room
Gym / Classes
Car Parking

Hotel Facilities

Golf
Pet Friendly
Restaurant

Latest Government Advice

At present, all spas and hotels in England are closed due to national lockdown restrictions. We will continue to take bookings for future dates. All new bookings made are covered by our Book With Confidence Guarantee.

Once spas have reopened certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.

Before travelling, please ensure you are familiar with any localised restrictions that may affect your ability to visit your chosen spa.

Spa Breaks (6)

Latest Government Advice

Once spas have reopened certain facilities may require pre-booked slots or remain closed. We advise checking package details carefully at time of booking.

Before travelling, please ensure you are familiar with any localised restrictions that may affect your ability to visit your chosen spa.

One night's bed and breakfast
£28 allocation towards dinner
A choice of 1 x 50 minute treatment from:
- Revitalising Ritual
- Rebalancing Ritual
- Relaxing Face & Back Ritual
- GELeration Hand Ritual
- GELeration Foot Ritual
Bottle of Pink Fizz in room on arrival
Robe, towel and slippers provided
1 hour use of the pool, which needs to be booked prior to arrival (subject to availability and government restrictions)

20% off additional spa treatments pre-booked Monday–Sunday

Two nights’ bed and breakfast
£28 allocation towards dinner on both nights
A choice of 1 x 50 minute treatment from:
- Revitalising Ritual
- Rebalancing Ritual
- Relaxing Face & Back Ritual
- GELeration Hand Ritual
- GELeration Foot Ritual
Plus a choice of 1 x 25 minute treatment on the 2nd day from:
- Shoulder, Neck and Scalp Massage
- Express Facial
- Invigorating Foot treatment
- Salt and Oil Scrub
- File and Polish for Hands
- Files and Polish for Toes
Bottle of Pink Fizz in room on arrival
Robe, towel and slippers provided
1 hour use of the pool, which needs to be booked prior to arrival (subject to availability and government restrictions)

20% off additional spa treatments pre-booked Monday–Sunday

One night's bed and breakfast
£28 allowance towards dinner
A choice of 1 x 50 minute treatment from:
- Revitalising Ritual with ESPA
- Rebalancing Ritual with ESPA
- Relaxing Face and Back Ritual with ESPA
- Fit For Business Back Ritual with ESPA
- GELeration Hand Spa Ritual
- GELeration Foot Spa Ritual
Robe and slippers provided
1 hour use of the pool, which needs to be booked prior to arrival (subject to availability and government restrictions)

Price is based on 2 people sharing a room. Please note it is a from rate and may fluctuate.

One night's bed and breakfast
£28 allocation towards dinner
A choice of 1 x 50 minute treatment from:
- Revitalising Ritual with ESPA
- Rebalancing Ritual with ESPA
- Relaxing Face and Back Ritual with ESPA
- Fit For Business Back Ritual with ESPA
- GELeration Hand Spa Ritual
- GELeration Foot Spa Ritual
OR a choice of 2 x 25 minute treatments from:
- Express Facial with ESPA
- Shoulder, Neck and Scalp Massage with ESPA
- Invigorating Foot Treatment with ESPA
- File and Polish for the Fingers
- File and Polish for the Toes
Robe and slippers provided
1 hour use of the pool, which needs to be booked prior to arrival (subject to availability and government restrictions)

Special group offers available for 8 or more people

Two nights' bed and breakfast
£28 allocation towards dinner on both nights
A choice of 1 x 50 minute treatment from:
- Revitalising Ritual with ESPA
- Rebalancing Ritual with ESPA
- Relaxing Face and Back Ritual with ESPA
- Fit For Business Back Ritual with ESPA
- GELeration Hand Spa Ritual
- GELeration Foot Spa Ritual
Plus a choice of 1 x 25 minute treatment from:
- Express Facial with ESPA
- Shoulder, Neck and Scalp Massage with ESPA
- Invigorating Foot Treatment with ESPA
- File and Polish for the Fingers
- File and Polish for the Toes
Robe and slippers provided
1 hour use of the pool, which needs to be booked prior to arrival (subject to availability and government restrictions)

Price is based on 2 people sharing a room. Please note it is a from rate and may fluctuate.

Based on 2 people sharing a room

Two nights' bed and breakfast
£28 allocation towards dinner on 1st night
A choice of 1 x 50 minute treatment from:
- Revitalising Ritual with ESPA
- Rebalancing Ritual with ESPA
- Relaxing Face and Back Ritual with ESPA
- Fit For Business Back Ritual with ESPA
- GELeration Hand Spa Ritual
- GELeration Foot Spa Ritual
Plus a choice of 1 x 25 minute treatment from:
- Express Facial with ESPA
- Shoulder, Neck and Scalp Massage with ESPA
- Invigorating Foot Treatment with ESPA
- File and Polish for the Fingers
- File and Polish for the Toes
Robe and slippers provided
1 hour use of the pool, which needs to be booked prior to arrival (subject to availability and government restrictions)

Price is based on 2 people sharing a room. Please note it is a from rate and may fluctuate.

Special group offers available for 8 or more people

At a glance

Leisure Venue

The hotel offers a range of leisure facilities and treatments courtesy of ESPA, alongside activities and accommodation for a variety of guests.
Golf

There is an 18-hole golf course on site as well as a 22-bay floodlit driving range.
Family Friendly

There are children’s menus available, family rooms and lots of local attractions for all ages.
Group Venue

The hotel has triple rooms and a manicure/pedicure area that’s ideal for a bit of a natter while you have a treatment.
Local Attractions

Norwich is one of the top ten shopping destinations in the UK, has the second highest cathedral in the UK, and Banham Zoo just a stone’s throw away.
Location

There is a major dual carriageway with direct access to London, 20 minutes from the Norfolk broads, and 40 minutes to beaches.

Spa & Leisure

Swimming Pool
Hot Tub
Sauna
Steam Room
Gym / Classes
Car Parking

With its own on-site football pitch, golf course and extensive grounds to explore, by its mere location, Dunston Hall provides a wealth of health boosting activities. Inside, they continue the theme with a two-floor gym, a pool, whirlpool, sauna, and steam room.

There is also a Health and Beauty Salon, The Lilac Room – dedicated to all things pampering, from Holistic Treatments to Massage and more high-tech therapies such as OXYjet® Facials, Body Wraps and ESPA Treatments.

Hotel & Accommodation

Golf
Pet Friendly
Restaurant

Originally built in 1859, Dunston Hall is an Elizabethan-style mansion that, having been restored, is now home to an all-encompassing hotel with an abundance of entertainment and leisure facilities. Surrounded by 150 acres of wooded Norfolk parkland, hotel accommodation ranges from standard rooms to suites and also caters to families with cots, beds, and interconnecting rooms available.

The hotel has three dining options to choose from when it comes to food and drink. Head to the informal Brasserie Restaurant for a beautiful breakfast or dinner, served from 6.30pm. Alternatively there is the Terrace Bar for afternoon tea, drinks or a light bite. Meanwhile, Bunkers Bar offers a more relaxed atmosphere for light meals with views overlooking the golf course.

Location

Dunston Hall Ipswich Road Norwich Norfolk
NR14 8PQ

spa reviews
hotel reviews

Overall Rating for this spa

8.8

Overall Rating for this spa

Very Good

(54 reviews)

Condition of Spa

8.8

Quality of Treatments

9.2

Staff

9.4

Quality of Food

8.2

Quality of Facilities

8.4

Value for money

8.6

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10.0 Excellent

Lovely treatments. Although this time we didn’t use the pool, jacuzzi and steam rooms I know from past experience how good they are. The staff were very experienced, warm and friendly. Everything spotlessly clean making us feel very safe.

Anita 01/11/2020

10.0 Excellent

Spa treatments where very nice as we booked that before hand. very disappointed that we could not get a slot time for swimming That's 1 of the reasons why we came to the Hotel

Penny 31/10/2020

6.0 Good

Would have given 4 star but due to covid restrictions we were only allowed an hour a day to use the facilities on 2 of our days out of three. We asked for more if it wasn't booked up but they said no. So only got a couple of minutes in the jacuzzi and steam room each day

Cheryl 28/10/2020

10.0 Excellent

First ever massage and I will be back! Super relaxing with friendly staff making it all fluid and not as intimidating as I feared! Great pool facilities with covid measures leaving you feeling safe and secure Thank you

Ieuaf 14/10/2020

10.0 Excellent

Ben 05/10/2020

10.0 Excellent

Excellent experience at Dunston Hall everyone was really welcoming and friendly. Would highly recommend them again.

Natasha 17/03/2020

10.0 Excellent

Booked the back massage and head facial massage, the staff were very friendly and wished i had booked more treatments. Came away feeling very relaxed. The only down side was they advertise you are supplied robes and slippers, when we arrived we were given our robes but no slippers. AS these were meant to be provided we did not take our own slippers or flip flops so had no foot wear to walk around the leisure area so had to wear trainers which weren't suitable and cumbersome. Advised by staff they were expecting a delivery on the Friday but another member of staff told us they wouldn't be receiving. It didn't ruin the weekend but would have been nicer than trainers.

Jane 02/03/2020

8.0 Very Good

Although our individual treatments were wonderful, the lack of a dedicated space to relax afterwards was slightly disappointing. It would have been wonderful to have been loaned robes to go and relax by the pool, although we appreciate this might be challenging to manage.

David 29/02/2020

10.0 Excellent

Really nice spa, the massage was amazing and so were all the facilities

Tegan 27/02/2020

6.0 Good

The pool area was very busy during Saturday and there were not enough loungers, so we felt uncomfortable as we did manage to get a loungers and other guests were complaining. If you book a spa weekend you expect to have somewhere to sit when using the pool, sauna, etc. We would not use this hotel for a spa break again.

Susan 26/02/2020

6.0 Good

The actual spa is only a handful of treatment rooms but the treatments are incredible. Everyone came out feeling great and saying they were the best massages they have had. Staff were great and kept us informed throughout. They called me before hand to finalise plans and made us feel comfortable. The leasure facilities are not in the spa but are a shirt walk. They were not luxurious but had a good atmosphere. I would definitely recommend. Great value for money.

Emily 25/02/2020

6.0 Good

Room lovely , beauty therapist lovely and food good. The only set back was problem with pool so we couldn’t use it which was extremely disappointing

Shirley 05/02/2020

10.0 Excellent

Loved every minute, spa staff very knowledgable and made whole experience amazing.

Mr Andrew 14/01/2020

10.0 Excellent

Spa staff amazing. Friendly, helpful and on time. No issues like with the main hotel. Spa treatments lovely so at least part of our stay was faultless and relaxing.

Cheryl 19/11/2019

8.0 Very Good

Relaxing spa treatment (back&shoulder massage + facial), therapists very friendly and helpful, good facilities throughout although we were a little disappointed that the jacuzzi was of a fairly low temperature

Megan 15/11/2019

8.0 Very Good

Treatments were wonderful and therapists very professional and friendly.

HELEN 13/11/2019

8.0 Very Good

My husband and I had two treatments each from very attentive professional therapysts.

Julie 03/11/2019

10.0 Excellent

My wife loved every minute. The staff were polite and friendly and made the whole experience memorable

Jack 22/10/2019

10.0 Excellent

The therapist was very professional. The treatment was one of the best. It felt as if it lasted longer than the allocated time

Karen 21/10/2019

10.0 Excellent

Spa was amazing and the treatments were fantastic! We will be back!

Samantha 12/10/2019

10.0 Excellent

The spa was definitely the best part of our stay. Staff were amazing and the treatments were out of this world.

Rebecca 03/09/2019

4.0 Average

Spa area feels like an after thought. Crammed into tiny rooms that look like they were broom cupboards in a previous life! Wasn’t impressed by any of it unfortunately and would not recommend.

Jennie 02/09/2019

8.0 Very Good

The spa facilities were nice, receptionist and therapists were very helpful and obliging. The treatments we had were part of the spa break offer so good value however, we found that purchasing extra treatments was rather pricey.

Zakia 31/08/2019

10.0 Excellent

Had a lovely relaxing time. Staff very accommodating. Facilities excellent.

Margaret 22/08/2019

10.0 Excellent

The therapist was really good and the rooms were set out lovely. Overall a very relaxing experience

Jennie 21/08/2019

10.0 Excellent

Relaxing and soothing and very peaceful. Excellent massus highly recommended.

Graham 20/08/2019

2.0 Poor

Nicola 20/08/2019

8.0 Very Good

Lovely experience but once again, lack of staff experience.

Hilary 13/08/2019

8.0 Very Good

We had a spa break which came with 2 treatments each and we enjoyed them very much

Kim 29/07/2019

10.0 Excellent

Wendy 25/07/2019

8.0 Very Good

Charlotte 25/06/2019

8.0 Very Good

Pool area nice enough, steam, sauna, jacuzzi, ok nothing extra special . Gym area didn't look that inviting! Had a most enjoyable massage treatment- it was really good! And there's something about Dunstan Hall that's pulls me back, this was my third visit!

Susan 27/05/2019

10.0 Excellent

Lovely treatments - well done - not rushed - nice surroundings

Julie 15/05/2019

10.0 Excellent

The girls at the Spa were lovely,my friend and I have had treatments from Thailand to Hawaii,we have both travelled extensively,the girls we had this weekend giving us their treatments were all very professional,we were both very satisfied with the manner in which they performed,we will for sure tell our friends,and will certainly be back.Thanks again!!

Cathy 01/05/2019

10.0 Excellent

my wife and I, enjoyed the back and leg massage, and she also booked two further treatments which she was pleased with the results.

Christopher 01/05/2019

8.0 Very Good

Madeleine 23/04/2019

10.0 Excellent

Helen did my exfoliation treatment and she was just amazing

Cathy 21/04/2019

10.0 Excellent

Amazing hour of pure bliss and relaxation, had back scrub and massage with a facial. Will definitely come back for another treatment.

Elaine 13/04/2019

10.0 Excellent

Excellent.

Mary 09/04/2019

10.0 Excellent

Good time but would have preferred a restaurant nearer to the spa area

Andrea 25/03/2019

10.0 Excellent

Louise 17/03/2019

8.0 Very Good

I love the spa treatments The ESPA treatments are so good. They make changes for you to alter the treatment to fit what’s best for you. Head massage is so good Lovely smells as you walk down, and so worth it as part of the overnight spa package.

Nicola 14/03/2019

8.0 Very Good

Paul 20/02/2019

8.0 Very Good

Spa too far from pool and seemed completely separate and no food was served near the spa you had to take stairs and a walk quite a way to the bar and in between treatments mean getting changed and then going back or going for food in robes which isn’t ideal as other people are around staring.

Amy 19/02/2019

10.0 Excellent

Very relaxing

Ricky 09/02/2019

10.0 Excellent

Fantastic spa. The treatments were superb and the therapists were lovely.

Hayley Mc 03/02/2019

8.0 Very Good

Massage for us both included. We both enjoyed our experience and left relaxed and refreshed.

Janet 23/01/2019

8.0 Very Good

This winter spa break was treat for my daughter. It was so relaxing and superb value for money. Will definately return!!

Jill 10/01/2019

8.0 Very Good

Basic value room. No extras, not even enough shampoo or conditioner or shower gel provided for our stay, even after the room had been serviced for the second night, the empty bottles were not replaced. Food is a car very only. Very disappointing for a 4 star hotel. Toby pubs offer a better one with more choice of veg. Only 1 gravy for the meats and clearly not made with the meat juices. Ended up ordering room service to get a change in menu.

Mary 02/01/2019

10.0 Excellent

Spa excellent food very disappointing

Caroline 31/12/2018

10.0 Excellent

Lovely treatments and the pool areas are nice. Changing rooms could do with an upgrade!

Katherine 05/12/2018

10.0 Excellent

Great treatments! All very relaxed, just what we needed.

Sarah 26/11/2018

10.0 Excellent

Lovely ladies in the spa and great facilities

Jackie 17/11/2018

6.0 Good

The spa staff and treatments were exceptional. The facilities were quite dirty, there were a lot of staff about at the leisure reception but they were all just chatting. The pool itself was lovely and very quiet. The Jacuzzi wasn't very warm and the metal seats weren't very comfortable. It all looked like it needed a good clean.

Claire 12/11/2018

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Overall Rating for this hotel

8.4

Overall Rating for this hotel

Very Good

(54 reviews)

Staff

8.8

Room Comfort

8.4

Quality of Bars & Restaurants

8.2

Location

9.4

Quality of Facilities

8.4

Value for money

8.2

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10.0 Excellent

A very comfortable and relaxing stay at Dunston Hall with my sister In Law. Staff very accommodating, food and drinks great. Warm and welcoming atmosphere. Cleanliness fantastic making this hotel feel very safe. This is my second visit can’t wait to return.

Anita 01/11/2020

6.0 Good

Was not aware we had to book our meals and breakfast the times for our evening meal was quiet late, and breakfast 1 morning was for 7.30 that was too early for me. the 2nd day was at 10.15 which was a good time, but we had to wait over a hour to be served our breakfast, that was appalling

Penny 31/10/2020

10.0 Excellent

Lovely comfortable rooms, very helpful, friendly staff

Cheryl 28/10/2020

8.0 Very Good

Safe and comfortable stay with COVID measures feelinng fluid and non-intrusive. Staff are all friendly and helpful. Excellent range of drinks in the Bar and lovely settings. Dinner was incredible with superb food and good Wines too. The Pork Belly Special was amazing! Breakfast was slightly disappointing in size but was tasty none the less. Easy check out process

Ieuaf 14/10/2020

8.0 Very Good

Hotel was very nice, room was very clean. Covid protocols followed everywhere and clearly and informatively signed. The restaurant for dinner was lovely. However the breakfast is poor, they have sourced the cheapest ingredients to make the breakfast and it isn’t what you expect from a hotel of this calibre

Ben 05/10/2020

10.0 Excellent

Comfortable beds, good size bedrooms

Natasha 17/03/2020

10.0 Excellent

Have just returned from a 1 night spa break and couldn't have been happier. Such a lovely hotel and the grounds, shame there was a storm so didn't get the opportunity to walk round but will return for a longer break. Hotel was very clean and the rooms were amazing.

Jane 02/03/2020

10.0 Excellent

A very special location for a Spa Break with great food, room, facilities and staff!

David 29/02/2020

10.0 Excellent

I had such an amazing time and it was everything I hoped for, defiantly worth it

Tegan 27/02/2020

8.0 Very Good

Room was very clean and a good size but the furniture was a bit dated.

Susan 26/02/2020

8.0 Very Good

Beautiful hotel and grounds. Friendly staff throughout. Parts of the hotel were dated but our rooms had been done up and were clean, comfortable and spacious. Showers were hot and powerful. Leasure facilities were nice but not luxurious and they were open to the public and hotel guests, adults and children alike. This wasn't really an issue for us as we made use of everything we wanted to. We felt comfortable to go to the gorgeous terrace bar in our robes and enjoyed some lunch and fizz. It was all easy and relaxing. All food was lovely and lots of choice. Great location for visiting Norwich.

Emily 25/02/2020

8.0 Very Good

Shirley 05/02/2020

10.0 Excellent

Room was quite luxurious bed a little uncomfortable but probably just very different to are own. Considering how large hotel is very warm and cosy.

Mr Andrew 14/01/2020

8.0 Very Good

Enjoyable and comfortable stay, great service by receptionist (cannot remember her name but a big fan of Watford FC), as well as Brasserie Restaurant staff. Room very spacious although we feel the hotel could do with a “touch up” in places but overall a very pleasant stay.

Megan 15/11/2019

10.0 Excellent

Stunning location, easy to find. Helpful staff. Our family room was very comfortable, slept better than I have in a while! Have already recommended to family and friends.

HELEN 13/11/2019

8.0 Very Good

Well appointed quite comfortable room with a nicely referbished bathroom. Meal in the restaurant was very nice and the breakfast was superb. All staff were friendly and helpful.

Julie 03/11/2019

10.0 Excellent

It was a spa weekend gift for my wife. It was her second visit to Dunston Hall and she enjoyed it very much. She would recommend it to anyone. Very good value for money. My dealings with Spa breaks was very good. seamless and easy from start to finish

Jack 22/10/2019

10.0 Excellent

The room and everything in the hotel was lovely. Beds were really comfortable it was nice to have a bath and a shower

Karen 21/10/2019

10.0 Excellent

Hotel was lovely and we had a great stay for our mini moon. The spa and treatments were amazing!

Samantha 12/10/2019

8.0 Very Good

We had a brilliant stay at Dunston Hall for my friends hen party. Staff, food and room were all brilliant and hassle free which made for an even better send off. Only one minor problem was that our robes were not ready on arrival as promised.

Rebecca 03/09/2019

6.0 Good

Really lovely setting but we came for a spa experience and was unfortunately disappointed with our visit. It’s predominantly a golf / wedding venue and the spa seems a bit of an after thought, perhaps only really laid on for the wedding guests. There were no robes & slippers for our entire stay because the dry cleaners had not brought them to the hotel, which was a bit of a problem, however no alternative was provided and staff seemed to think that was acceptable. Everything seemed to be on a bit of a budget so we didn’t feel it was value for money. The swimming pool is also underground so no lovely views or sun lounging opportunities were allowed. Because it’s a golf resort predominantly you can’t even walk around the wonderful grounds either. Also because of the weddings, most areas were unavailable, including being able to have afternoon tea packages, which I didn’t really understand?! Overall we would not stay there again, as we were not overly impressed by the service we received.

Jennie 02/09/2019

2.0 Poor

Although the building looks imposing and impressive, inside, it is very dated! Our room was smelly, not clean and very stuffy during a warm summer day (no air conditioning). The room was so bad, we complained on arrival, the duty manager got it cleaned while we were out to dinner! Would not recommend this hotel. Restaurant & bar food (breakfast, lunch and dinner) was average at best, very poor service.

Zakia 31/08/2019

10.0 Excellent

Absolutely fantastic lovely hotel and spa. Staff very friendly especially York who works in the bar such a lovely helpful guy. Amazing stay can’t wait to come back again. Thank you.

Margaret 22/08/2019

8.0 Very Good

It was a lovely stay, the facilities were great and we all really enjoyed our time together there

Jennie 21/08/2019

10.0 Excellent

Very nice break food and spa experience was very nice. We will be booking again.

Graham 20/08/2019

2.0 Poor

We arrived on the Friday we didn't have our robe and slippers they said they would send it to our room but they didn't. We had to call at 10.15pm to ask for them. Food was awful service was poor. Went to go for our treatment in the morning of Saturday when we opened the robe one of them didn't have a tie so we rung down and they said they would send it but didn't so my daughter had to go for her treatment exposed without a tie! When we got back to the room it was still not there! We rung again then they sent one down which was a bit late the treatment we had was not very good as we could not choose times to have them. The room was very basic very dusty too in the room for the cost it was not worth it we didn't even stay for the second night as we were so disappointed. We will not be going there again!!!!!

Nicola 20/08/2019

8.0 Very Good

Really enjoyed my stay, food was good & room was extremely comfortable. The one minor point was that there wasn't enough experienced/trained staff on during dining & breakfast service - I had a good 10 minutes wait in the line to be seated for breakfast (1 staff member to take room number & take you to your seat). Thought it a little insulting to have info around the hotel regarding the least-most busy breakfast times, surely you should be catering for your customers and not the other way around.

Hilary 13/08/2019

6.0 Good

hotel alright, spa treatments extremely disappointing, see below

Pete 30/07/2019

8.0 Very Good

The hotel was lovely and most of the staff were very friendly. The only 2 things that let it down were the mistakes with the meals, sides/bread/veg often missing and the lack of air conditioning in the bedrooms. You go from an air conditioned spa, bar or restaurant into a boiling hot bedroom (30 degrees when we went) ceiling fan, small table top fan and open window did not stop it feeling like a sauna, the rooms need air con

Kim 29/07/2019

10.0 Excellent

Wendy 25/07/2019

6.0 Good

Overall the stay was good. However we were not notified that there was a classic car show taking place at the hotel over our entire stay. This led to us having to park in a field and having to walk further to the hotel. This would not have been a problem had we been informed of this prior to arriving on Friday. I find this unacceptable.

Charlotte 25/06/2019

8.0 Very Good

Lovely hotel surrounded by a golf course which means unfortunately, there is nowhere to have a lovely walk. But had a great time and enjoyed the great food as I have every time I have been. 😁 Really easy to access

Susan 27/05/2019

10.0 Excellent

We had such a lovely stay that we’ve already rebooked for end of November

Julie 15/05/2019

10.0 Excellent

My friend Jackie and I had a fantastic time at Dunston Hall,we were celebrating my friends birthday,they even left a box of Chocolates in our room for her with a birthday message,we will certainly return and we will be telling our friends in our lunch club about our lovely weekend ,the staff from the girls who gave us our wonderful treatments,the receptionist,the waiting staff,and housekeeping,all should be commended on the excellent job they do.Thankyou,see you soon,keep up the good work!!

Cathy 01/05/2019

10.0 Excellent

accommodation was clean, comfortable, good size, and staff extremely helpful. Restaurants and bars were good with reasonable selection

Christopher 01/05/2019

10.0 Excellent

Madeleine 23/04/2019

10.0 Excellent

The hotel is just lovely

Cathy 21/04/2019

10.0 Excellent

First time my friend has ever been on a spa break, everything was really lovely. The only complaint we have was the evening meal in the restaurant. There wasn't much choice so we ordered prawn cocktails for the starter, it came on dinner plates with wilted leaves and was tasteless! The main meal was so bad, the green beans were rock solid and tasteless fish, my friend sent hers back and just had cheese and biscuits. We were very disappointed as last time i came i had a lovely buffet dinner which i thought we would have had this time. Also we weren't told that we could have ordered from the bar until it was too late, we were waiting for ages to get served and didn't want to waste any more time.

Elaine 13/04/2019

6.0 Good

Hotel good Spa excellent food poor.

Mary 09/04/2019

10.0 Excellent

Loved it!!

Andrea 25/03/2019

10.0 Excellent

Everything from start to finish was fantastic!

Louise 17/03/2019

8.0 Very Good

I have been here many times with family and friends, we come for the over night spa package. I love the spa ESPA treatment, the girls are very friendly. It’s a lovely old building and the rooms are great. It has help your self breakfast and we have never been disappointed with that. This time we had cream tea and wis was very good. The only thing that disappoints is the last 3 times I have been for evening meal there has not been enough staff on and problems getting the meal on time and together has been an issue. I also preferred the way they done the meals before, you used to have a choose of help your self carvery that was so good, or a meal and several choices of dessert. This time it was a 3 course meal which was limited what you could have and limited variety of veg, and only 3 desserts to choose from. Thay have also got things wrong and slow in the kitchen. I have said that I come often and the same issues are still there at evening dinner. They seem to always be short staffed when they know in advance how many tables they have booked. That said the staff have all been friendly and polite. Like the swimming pool,sauna,steam room and jacuzzi, friendly staff in reception.

Nicola 14/03/2019

6.0 Good

Spar treatments good, most of time spent at hotel was good, only let down by poor food 😂

Paul 20/02/2019

8.0 Very Good

The hall itself was beautiful but the spa is separate from the swimming pool and feels completely different. We also had to fork lunch in robes from the spa as no lunch is available near there which was embarrassing for the bride and us having a group of people in robes. We weren’t the only ones! Spa treatments were great! Dinner was lovely but had to ask for my change back as they kept nearly £9 for tip! And then added additional charges through the brides room for drinks we didn’t have - reception staff and spa staff were great but bar staff were short and snappy - strange experience as not completely as relaxing as we’d hoped but some lovely bits.

Amy 19/02/2019

10.0 Excellent

Beautiful place for my wife's birthday treat pamper break

Ricky 09/02/2019

10.0 Excellent

Excellent stay. Staff very accommodating. We will definitely be back.

Hayley Mc 03/02/2019

8.0 Very Good

Stayed overnight with my partner. Lunch and evening meal allowance covered our food. We only had to purchase drinks. Good food and service. M

Janet 23/01/2019

10.0 Excellent

We arrived early, check in was speedy and our room was ready. Cannot fault the whole experience!

Jill 10/01/2019

8.0 Very Good

Mary 02/01/2019

2.0 Poor

Spa Treatment and breakfast was on point and very good. Room a bit dated after reading there had been big refurbishment. We were told at the time of booking we had an upgrade but very disappointed with out of date room. Dinner was very disappointing carvery with cold roast potatoes and beef so tough it was impossible to chew. Puddings very congealed and ineditable. Starters very disappointing, couple of prawns a bit of lettuce. So disappointing for a 4 star hotel. I did complain and was given 50% of price of dinner :( I am not usually one to complain but for £270 for two of us was a let down. At dinner both couples either side of us said carvery was better than last night. I hate to think what that was like. Would not make a return visit unless big improvement on the food.

Caroline 31/12/2018

8.0 Very Good

Lovely Hotel and a very good deal.

Katherine 05/12/2018

10.0 Excellent

My partner and I had a fantastic stay at Dunston Hall. Our room was well equipped, clean and perfect for what we needed. Our fantastic spa breaks offer meant we had a bottle of sparkling rose in the room. Although we had a fantastic meal the only downfall is the ‘buffet’ and ‘help yourself’ style of dining in the beautiful restaurant. It didn’t make the night feel as special as it could have. We did however order 2 steaks for our main meal which were cooked separately and which we thoroughly enjoyed. All in all a perfect stay!

Sarah 26/11/2018

10.0 Excellent

Lovely room only one disappointment both beds had some nasty stains on the bedding

Jackie 17/11/2018

6.0 Good

As you drive up to the hotel you are simply wowed! It looks incredible and we were greeted by a lovely lady at reception. Unfortunately the hotels interior really let's it down. It needs a good clean and more staff in the lounge bar. The evening meal was exceptional, breakfast was okay but for lunch it took over 30 mins to get our drinks (tap water) and only 2 members of staff running around trying to do everything. If this was a 3 star hotel we would of been impressed but unfortunately it didn't live up to our expectations.

Claire 12/11/2018

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QHotels – Dunston Hall

Spa Facilities

Hotel Facilities

January One Night Special Offer

January Two Night Special Offer

Luxury Spa

One Night Spa Break

Two Night Deluxe Spa Break

Two Night Spa Break

At a glance

Leisure Venue

Golf

Family Friendly

Group Venue

Local Attractions

Location

Spa & Leisure

Hotel & Accommodation

Location

Very Good

Very Good

Book with confidence...

QHotels – Dunston Hall

Spa Facilities

Hotel Facilities

January One Night Special Offer

January Two Night Special Offer

Luxury Spa

One Night Spa Break

Two Night Deluxe Spa Break

Two Night Spa Break

At a glance

Leisure Venue

Golf

Family Friendly

Group Venue

Local Attractions

Location

Spa & Leisure

Hotel & Accommodation

Location

Very Good

Very Good

Book with confidence...

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