Brooklands Spa Hotel
Safe Hands For Cancer Accredited
It can be summer all year round at BSpa, thanks to its Sunlight Therapy Room, which simulates natural sunlight to relax you and give you an energy boost whatever the weather outside. With 11 treatment rooms, his and her sauna and steam rooms and an outdoor hot tub overlooking Mercedes-Benz World track, there’s a spa getaway designed to please almost everyone in this contemporary hotel spa. Best of all, the relaxation room features heated waterbeds to give you the ultimate relaxing finish to your spa experience.
Spa and hotel facilities
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At a glance
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Safe Hands for Cancer
Accredited by the SATCC and part of the Spabreaks.com Safe Hands for Cancer Collection, this spa welcomes people living with or beyond cancer and offers a number of specialist trained therapists.
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Hotel Spa Venue
A destination hotel, the entire venue is geared towards cool, calm and contemporary chic. Facilities include: his and her steam rooms and saunas, a sunlight therapy room, pedicure room, with pedi-spa chairs, overlooking the Mercedes-Benz World track and an outdoor hot tub.
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Hen Friendly
The unique design element, and wide ranging spa facilities make for a chic retreat for groups and hen parties.
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Scenic Location
The hotel’s design takes influence from the historic race track outside, which also provides the view from many of the hotel rooms.
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Location
Easily accessible from the M3 and M25, the hotel is just 17 miles from Heathrow and located next door to Mercedes Benz World.
Spa & Leisure
The spa at Brooklands Hotel is a streamlined portal into ultra-chic design and carefully selected treatments. A textural mix of wooden features, stone walls and neutral tones, facilities are extensive with a BFIT gym, Eleven wet and dry treatment rooms, his and her steam rooms and saunas, an outdoor hot tub seating up to 12 people, a meditation room complete with warming waterbeds and multiple relaxation areas.
Continuing the luxurious theme, massages and body treatments are from Parisian product house Caudalie, a natural product house using environmentally friendly ingredients. Manicures and pedicures use Caudalie and O.P.I products, and organic spray tans are provided by St Tropez.
Hotel & Accommodation
Based in Weybridge, the design of the Brooklands Hotel is a contemporary ode to the heritage of its famous neighbouring race track – the first purpose built circuit dating back to 1907. Design echoes the art deco era while 131 rooms and suites enjoy an abundance of natural light.
Meanwhile, 1907 restaurant, bar and grill provides a stylish experience that is modern and contemporary in both ambience and service delivery. Awarded two AA rosettes, the menus are designed with careful attention to bringing this season in with simple, honest food using local and seasonal produce to create classical flavours with modern cooking techniques.
Car parking is available at a cost: overnight packages - £10 per vehicle, per night, spa day packages - 2 hours complimentary, then chargeable at £2.50 per hour thereafter.
Location
Brooklands Spa Hotel,
Brooklands Drive,
Weybridge,
Surrey
KT13 0SL
Spa & Hotel Reviews
Condition of Spa
8.4 out of 10
Quality of Treatments
8.6 out of 10
Staff
8.2 out of 10
Quality of Food
8.6 out of 10
Quality of Facilities
8.4 out of 10
Value for money
8.0 out of 10
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Spa experience was well organised in terms of we were given time slots to use the different facilities. Due to covid restrictions. However not all visitors stuck to this so had to wait to use.
We were told to arrive 15 minutes before the treatment and have a consultation. Didn't find it necessary to arrive 15 minutes, there wasn't really an initial consultation.
Me and my partner both paid for extra treatments which priced at the spa are more expensive then I'm use to paying.
Both treatments were x25 minutes each, however the treatments were about 40 minutes for both including consultation.
Facial was nice and I enjoyed. My partner enjoyed his but like I said we were not given the full time allocated.
Lovely hotel, expensive for what it is. Expensive car park too which we were not aware of before going.
Restaurant were clearly in a rush, food service was far too quick, just about finished last mouthful of starter, plates were taken and mains arrived 30 seconds later. We felt too rushed. Same with breakfast, too quick!
Good location, nice spa facilities but could have done with more time in them than we were allowed.
The hot tub overlooking Brooklands race track & Mercedes Museum outstanding as was the massage - plus the sunlight room with beach backdrop and loungers and everyone chatting was invigorating - restaurant had really lovely food too. Great range of products for sale in the spa and expertise amongst staff
The Brooklands Hotel Spa was very nice, very tidy and had friendly staff. I was disappointed that the sauna and steam rooms were in separate areas for male and females, seeing as I had come to the spa with my wife. I was also not informed until we arrived that the male steam and sauna was under repairs with step ladders and dust sheets in them. We were not offered any compensation for this as we were looking forward to using these facilities. The treatments were very nice with professional staff members.
Can only be described as cattle being herded. They are too busy for their own good. There is nothing but a constant herd of people walking to different areas of the spa that are already overflowing with people.
When entering the spa at 5.30pm on Saturday evening, I notified reception that we had treatments booked starting at 6.30. We were told to take a seat and fill out a sheet and someone would be with us. After 15 minutes of no one coming down, I handed them in to the person behind the crowded desk. She took them and said take a seat. 10 minutes later, still no sign of anyone coming to see us. We then showed ourselves to the spa. This was disappointing as not only did no one show us how to get in or the facilities etc but we were left waiting in the seated area for quite some time.
When we did get down to the jacuzzi area, there was not one space to even stand. The jacuzzi was overfilled with people and the laying chairs overlooking the jacuzzi were all full. There was no where left to sit down and wait, not that we even wanted to. We scrapped the idea of even getting a look at the outside jacuzzi and went to the sun therapy room. We were told there was no availability for that for the rest of the evening so then we had an overpriced drink while we waited for our treatments.
The treatment itself was good. The therapists were lovely and they managed to do both our treatments together in one room without us asking which was nice, however, the music stopped about 5 minutes into our 50 minute treatment which just created an awkward long silence with lots of breathing noises which was quite uncomfortable. I understand it was out of their control and when they went to check on it half way through they said there was nothing they could do about it but for a spa that see's so many people go through it, surely it's something that happens regularly and a solution should be found by now?
On the Sunday morning we sacrificed our lay in so we could experience the jacuzzi before we left. As I tried to book the sun therapy room when the spa opened at 8.30AM, I was told it doesn't open until 10.30 for then it was booked anyway. Once we did get to the empty jacuzzi at 9AM on Sunday morning, it was beautiful. It's a pity not everyone gets to experience it this way as the crowds start flooding in come past 10AM.
We then went to the steam room and sauna, which is a pain that it's in separate female/male changing rooms if you are at the spa with your partner, which most people are. For a spa that opened at 8.30AM the steam room still wasn't fully heated up come 10AM which is ridiculous.
The spa was in no way, shape or form relaxing. In fact very far from it. When we checked in on Saturday afternoon we looked forward to the spa but left the spa Saturday evening with nothing but disappointment. The Sunday morning experience was slightly better but we hadn't planned on using the spa on Sunday, we only did as that was the purpose for the weekend away.
The packaging deal is not worth it as you could get more somewhere. First the jacuzzi was always busy only 12 people can fit in which is so uncomfortable. Too many people at the spa location like it look like I was in a busy hospital 🤦🏾♀️. Food was very good. Staff member especially the female were great. Saturday everything was booked and no space to eat so I had to order room service with an extra charge of the plate which is ridiculous. The 25 min treatment were not that good Bcz it was short. Back massage was good but the facial treatments was not good at, I could actually do that at home with my product from boots 🤦🏾♀️. The whole experience was 6/10 due to the spa space really let me down. How can u put a sauna in a toilet 🤦🏾♀️ There was no rob for my size. I’m a size 20 and non of the rob was available for me. I felt so embarrassed. They geave me a xxl but still couldn’t fit.
The dining area was dirty with bread crusts and crumbs on the floor under our table and the adjacent tables too. The food was tasty but not hot.
The spa facilities were amazing, and the treatments were great, but the therapist didn't know I had booked 2 consecutive treatments and I had to get dressed and go out to the waiting room in between, to wait for the second one, and then got called into the same suite with the same therapist.
*the spa is tiny and it was so busy so we couldn't use any of the other facilities (jacuzzi & meditation room) also no swimming pool which was disappointing
*massages were rushed
*massages ran late (some 10-15mins)
*massages were cut short
* overall couldn't relax as know where to go apart from the waiting area for massages as it was so busy
We had a hot stone massage followed by a facial and both were so very good. We came out on cloud nine. Followed this with a session in the sunlight therapy room, perfect. After an afternoon enjoying the jacuzzi and lounging in the spa area we finished with the marvellous water beds in the meditation room.
We felt the spa itself was underwhelming. It was very busy and without prebooking certain rooms there wasn’t much to do. The hot tub was cold and crowded.
Our treatments were good and staff nice but there were a lot of unhappy customers that day and the staff were stretched.
It also wasn’t obvious where bath robes and facilities were and it would have been helpful to have more of an explanation on arrival.
Overall a good experience but a few minor changes would make a big difference to people’s experience.
This was our first experience of a spa day and we thoroughly enjoyed our special day. The venue was fabulous and the staff were great making us feel at ease and special. I also would like to thank SpaBreaks and the Brooklands Hotel for accommodation a change of date due to unforeseen circumstances. Will be returning next year.
My massage was very good however my friend Clare had a pedicure and was extremely disappointed with it. Basically she had her nail polish removed and re-painted and that was it! That’s not a pedicure!She said that the girl doing this said nothing to her and Clare felt very uncomfortable and certainly not at ease. As I had purchased the relax and indulge package for us both as a birthday present for Clare, I also felt very disappointed that she did not enjoy the experience as much as we would have liked!
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Staff
8.8 out of 10
Room Comfort
9.6 out of 10
Quality of Bars & Restaurants
8.6 out of 10
Location
8.8 out of 10
Quality of Facilities
7.8 out of 10
Value for money
8.0 out of 10
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We booked an Overnight Spa Package.
It would have been nice to have the choice between soft or medium pillow in the room. We were too tired to contact Reception at midnight for replacement. Lack of Bathrobe/Slippers in the room upon arrival, which was supplied 5 mins after a call to Reception. But an oversight by Housekeeping, that could have been avoided.
Regardless, a lovely spacious Delux Twin room, lovely Spa/Treatments, good choice at dinner, and a really enjoyable breakfast the next morning.
We booked our trip through Spabreaks.com which was a great offer, worked out good value for money.
When I made the initial booking I did specify it was a babymoon and was due the following week and has been the only time in 18 months was able to get away even though was for 1 night. I was hoping the staff would make our stay more special but nothing was done.
Nevertheless the room was very comfortable, bed and shower the highlights. View wasn't great and maybe could of done with a blind in the room, as the lighting wasn't great in the room and when getting ready need to close the curtains.
Food and service was good at dinner, portions seemed small at first but if you have the 3 courses makes up for it. Menu was quite limited but had enough choice. Food was served quick and efficient. Our server was a young guy was very friendly and professional.
Breakfast was also lovely we had to wait a while to be seated, think they should have had more staff on but ones working did a great job considering. Due to the delay the waitress was kind enough not to charge us for the hot drinks which was a bonus.
Would return again if a similar deal came up, to book individually would be more expensive.
Great hotel, decor all around the hotel is lovely. Rooms are really modern, spacious and clean. The staff were helpful and made you feel welcome (especially considering the current circumstances). A few errors with our Spa schedule (missed out on some of the facilities) which was a shame, but overall enjoyed the whole experience. Would definitely return.
Lovely hotel, expensive for what it is. Expensive car park too which we were not aware of before going.
Restaurant were clearly in a rush, food service was far too quick, just about finished last mouthful of starter, plates were taken and mains arrived 30 seconds later. We felt too rushed. Same with breakfast, too quick!
Good location, nice spa facilities but could have done with more time in them than we were allowed.
Disappointed to be honest. Although the layout and cleanliness of the hotel is great and reception staff were friendly, it is very busy. All food and drink are very overpriced (£14 for a gin and tonic is very steep and £7 for a small pot of frozen - oven cooked mozzarella sticks is crazy in my opinion) and I was overcharged at the bar for food and drinks, not by much but not what I expected from such a 'great' hotel. The hotel/Spa weekend is meant to be a relaxing one but it felt nothing but commercial. The queue into breakfast had that 'all-inclusive holiday hotel' feel as we queued for 10 minutes to get in the door, the breakfast running low in certain things for breakfast (only ketchup, apple juice etc but the secret necessities needed for breakfast) with many people asking repeatedly for them. Dinner had many items included in the package on the menu with certain things being a surcharge which is fine if the quality of food was worth it. The fillet steak was not fillet meat and also cold. Our waiter looked like he would rather be anywhere but in the room, as did we by the end of our meal. The spa was ridiculous. I can only describe it as feeling like cattle being herded. They clearly overbook/overfill the hotel with too many people for its small facilities. It is a shame as the location is beautiful with the merc world and the museum being so near by. A very disappointing and expensive weekend. Spending more than £300 for a weekend away to come away feeling short-changed is not what we wanted.
The packaging deal is not worth it as you could get more somewhere. First the jacuzzi was always busy only 12 people can fit in which is so uncomfortable. Too many people at the spa location like it look like I was in a busy hospital 🤦🏾♀️. Food was very good. Staff member especially the female were great. Saturday everything was booked and no space to eat so I had to order room service with an extra charge of the plate which is ridiculous. The 25 min treatment were not that good Bcz it was short. Back massage was good but the facial treatments was not good at, I could actually do that at home with my product from boots 🤦🏾♀️. The whole experience was 6/10 due to the spa space really let me down. How can u put a sauna in a toilet 🤦🏾♀️
*The rooms were great and bathrooms better.
*Staff were rude and unhelpful, when spoke to them about my queries one told me 'what do you want me to do about it's and the other pretty much laughed in my face.
* spa is tiny so couldn't use half the facilities and it was so busy and did not know we had to book some of the rooms.
* restaurant was fab, staff in there were lovely and we had a really good night
The room was nice and comfortable. The dinner and breakfast included were lovely and staff were excellent in the restaurant.
We felt the spa itself was underwhelming. It was very busy and without prebooking certain rooms there wasn’t much to do. The hot tub was cold and crowded.
Our treatments were good and staff nice but there were a lot of unhappy customers that day and the staff were stretched.
It also wasn’t obvious where bath robes and facilities were and it would have been helpful to have more of an explanation on arrival.
Overall a good experience but the hotel could make a few minor changes that would make a big difference.
Was a great hotel & spa one of the best we have ever been to, was great to celebrate my other half’s birthday aswell, everyone at Brooklands made it very special, the restaurant was great, my other half has an allergy and our waiter Craig was brilliant he made us feel very comfortable and at ease! Spa treatments were amazing and the whole experience overall was great! Will defiantly be returning in the future and will be a great recommendation.
Can not thank Brooklands enough.
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