We were, I'm sorry to say, extremely disappointed with our stay. I was very excited about spending a weekend away especially as my friend had said how amazing the hotel was. Once we had booked in and went to our rooms, which were very nice, we went down to the spa where we had 2 spa appointments booked. When we arrived we were not told that we had to be booked in by a certain member of staff and fill forms out, before entering the spa. This meant that when we arrived at the spa reception we were welcomed in and shown to the relaxation room and left there for 45 mins, as time past we asked why our treatments were so late, their reply was we didn't know you were here! Due to a complete lack of communication between the spa reception and the therapists, our 2 treatments were rushed and completed at the same time, to save the therapists time, so that other customers treatments were not late! The therapists were very apologetic and lovely. We did feel sorry for them because it seems that mistakes such as ours were becoming a frequent occurrence. Due to our appointments in the spa being very late, we asked the lady on the spa reception desk if she would be able to move our dinner reservation to an hour later. She agreed and disappeared. On our way out of the spa we saw her again and asked her if she had managed to book our meal an hour later, to which she replied, oh I didn't do it! So she took us to the main reception desk where we changed the time. When we came down for dinner, they couldn't find a reservation or booking for us at all! The next day we came down to breakfast, and stood around for 5 minutes to be seated. The restaurant was practically empty with no staff to be seen. We were eventually met by a grumpy, rude waiter who asked where we wanted to sit, whilst huffing and puffing. When we checked out the receptionist said, do you have a bill to pay or settle? Surely thats their job to know! I wonder how many people have said no and done a runner!