Down Hall Hotel & Spa

Down Hall Hotel & Spa frequently asked questions

Who owns Down Hall Hotel & Spa?

Down Hall Hotel & Spa is owned by Veladail Hotels. They purchased the estate in 1986 and have operated it ever since. Veladail Hotels is owned by Satinder Gulhati and his family.

How do you get to Down Hall Hotel & Spa?

In Hatfield Heath in Essex, it's easy to get to Down Hall Hotel & Spa by road or public transport. For those who are driving, exit the M11 at Junction 7A and follow signs for Sheering. Continue through Sheering to Hatfield Heath. From Hatfield Heath, take Matching Road, Down Hall Hotel is located approximately 1.5 miles along Matching Road, clearly signposted on the right. They offer complimentary on-site parking for all guests. Electric vehicle charging points are also available. For Sat Navs use the postcode CM22 7AS.

By rail, from London Liverpool Street take the Greater Anglia train to Cambridge, or the Stansted Express Train. Alight at either Harlow Town or Bishop's Stortford. From Tottenham Hale Greater Anglia operates direct trains from Tottenham Hale to Harlow Town, with journey times around 20 minutes. From Bishop's Stortford Station or Harlow Town Station it's approximately 15 minutes by taxi to the hotel.

Down Hall is nine miles from London Stansted Airport, which is a 15 minute drive.

What is included in a spa day at Down Hall Hotel & Spa?

What is included in a spa day at Down Hall Hotel & Spa depends on the experience that you book. Spa facilities include a gym, hydrotherapy pool, sauna, and steam room, as well as giant chess in the garden. There are four treatment rooms where therapists use ESPA products, in a range of face and body treatments.

What is near Down Hall Hotel & Spa?

The spa is situated on the Hertfordshire/Essex border. Nearby attractions include:

• Hatfield House
• Mill Green Mill and Museum
• Alexandra Palace
• Hatfield Park Farm
• Stepney City Farm

When was Down Hall Hotel & Spa built?

The manor of Down Hall was in existence during the reign of Edward the Confessor (1042-1066), one of 10 medieval manors in the Parish of Hatfield Broad Oak that were already considered ancient at the time. Its illustrious history spans the centuries and the nobility, but in the 1300s Robert Taper took possession and undertook renovations. In the 1700s Charles Selwin took down the Tudor dwelling and rebuilt as a handsome, substantial manner, completed in 1777, though some original Tudor fireplace mantels and door surrounds were retained. In 1914 Down Hall became a hospital for the war years, and was then a school for girls in the 1930s. It was a conference centre for a time in the 1960s, before being bought by Veladail Hotels in 1986, and transformed into a country house hotel.

What amenities does Down Hall Hotel & Spa have?

A four-star country house hotel, Down Hall Hotel & Spa is set in 110 acres of surrounding woodland, parkland and landscaped gardens. It has 100 rooms and suites decorated with both a nod to modern expectations as well as a real sense of the hotel’s history.

There are multiple dining options: The Grill Room for award-winning cuisine using vegetables sourced from the hotel’s own gardens; traditional afternoon tea can be taken in the Lounge or Ibbotson’s Tea Lounge; picnics are available in the summer; and Sunday lunches and in-room dining are also available.

Spa facilities include a gym, hydrotherapy pool, sauna, and steam room, as well as giant chess in the garden. There are four treatment rooms where therapists use ESPA products, in a range of face and body treatments.

Accessible facilities include:

• There is a fully accessible unisex toilet located off the lobby area by the Bridgeman Selwin Suite.
• There are two accessibility bedrooms located on the ground floor with wet room bathrooms.
• If the fire alarm sounds continuously, staff will come to the aid of disabled guests to assist with evacuation either to the lobby or out of the building. They have evacuation chairs.
• Induction loop systems and Deafgard vibrating pillows are available.
• The hotel only accepts officially recognised guide dogs and assistance dogs. If you need to bring a guide dog or assistance dog, please advise when making your booking.
• All staff have received disability awareness training.
• Due to the historic nature of the building, some of the facilities are not as accessible as they would wish them to be.

What are the food and drink options at Down Hall Hotel & Spa?

There are multiple dining options: The Grill Room for award-winning cuisine using vegetables sourced from the hotel’s own gardens; traditional afternoon tea can be taken in the Lounge or Ibbotson’s Tea Lounge; picnics are available in the summer; and Sunday lunches and in-room dining are also available.

How many treatment rooms are there at Down Hall Hotel & Spa?

There are four treatment rooms where therapists use ESPA products, in a range of face and body treatments.

What time is check in/check out?

Check-in at Down Hall Hotel & Spa is at 3pm and check-out is 11am. The spa opening times are 10am to 8pm. It is suggested you check your specific arrival times however for your spa break, as well as any changes for bank holidays.