Five Lakes Resort

Booking the spa day with Leighton was very easy and we were given a £5 discount at booking which was nice. The team contacted on the morning of the spa day to inform us that the spa and pool area were being cleaned but would be open at 3pm. We were offered to move our afternoon tea and treatment times. On arrival the young lady on the desk requested a payment. I explained that I had paid online. I was told this was not a payment just a secure booking method. However I knew the money had left my account. I showed the team my confirmation email and rechecked my account via online banking. The young lady stood and proceeded to get our robes and towel. I had to then check that I didn't need to pay and she told me that I was correct and sorry. The gym facilities were good, but we needed £5 for a locker key each instead of a £1 which had recently changed, the golf reception area reported that the pool was unlikely to open until next week, not 3pm today. The pool and spa area did not open at all that day. The two relaxation rooms were very nice, some guests were talking very loudly about there children but this cannot be helped. The afternoon tea was nice. Good selection of sandwiches, the waitress was very friendly and hospitable. We were offered more tea. The scones were enormous and very tasty with a generous portion of clotted cream. The treatment was very relaxing and explained for myself. My therapist was Amy and I would rate her very highly. We booked a scalp and face treatment for myself which was included within a radiance facial. I thought I had booked a foot mitt and back massage for my partner but he rec'd the same treatment as me. He did however enjoy the treatment and it left his skin feeling very cleansed. Aside from some communication breakdown we were pleased with the spa day as it was very relaxing. It would have been better if the spa/pool had been available.

The spa was really lovely and quiet when we visited for a half day spa in the afternoon. The receptionist was very helpful and showed us around. Changing rooms very clean. Relaxation room was fab apart from cleaners hoovering outside which we could hear! We had back treatment which was amazing. Therapists were fantastic explaining everything beforehand and giving us details of what they used. Bit annoying you had to go downstairs to access pool area and no keys for lockers? Pool was lovely and tranquil. Would definitely recommend and hope to return. My daughters first spa experience and she loved it!

Spa was lovely but the pool area and jacuzzi steam and sauna are dated and in need of a revamp

see above

The spa rooms and changing room was very cold. But the main area where we had tea was lovely and warm. Afternoon tea was included in our package however the cakes and break were quite dry.. but still edible. It was a lovely touch to have complimentary tea and coffee until 11:30 which was perfect as our treatment was 11:45. Overall we had a brilliant time, but some slight improvements would have given it the 5 star rating

It was my granddaughters first spa experience and she loved it. The facials we had were amazing and definitely the best I have ever had. We both came away completely relaxed and the afternoon tea was yummy. The only downside was the pool and changing area could do with revamp.

All round pretty satisfied, all the staff were friendly and the massage was very good. Swimming pool changing rooms were a bit grubby. I enjoyed the day and would go back

Afternoon tea was very poor sandwich and cakes were very dry wouldn’t have it again