I want to prefix that our first night's stay and next day at the spa was lovely! Very relaxing and the staff had been very pleasant throughout.
However, all of this was marred, spoilt and left us disappointed when after we'd gone up to the room around half eight, the wedding celebration was in full swing right under our room. We'd organised some drinks, cards and everything else to celebrate our three year anniversary. The whole point of us coming to the hotel and spa.
Neither our own music or the tv could drown out how loud the music was, causing the floor to vibrate and hear each lyric of every song word for word. At around ten o'clock I'd called down to reception after already suffering through it for an hour and a half, where the duty manager, Peter (who was very sympathetic and lovely) unfortunately let us know that the hotel was booked up and we couldn't be moved to a different room. It would be two hours until the music would be turned off and not being able to choose when to sleep on a getaway with my partner and enjoy our evening was stressful and ruined our moods and impression of the hotel.
One of our two nights was ruined, our anniversary getaway, no less, and though Peter did his best to comfort us and sympathise, we still had to escape to the back end of the bar and wait out the festivities for two hours before heading back upstairs, just for some semblance of 'quiet'. Not how we imaged spending our evening as part of our relaxing spa getaway. Unfortunately we'd both had something to drink so we couldn't drive home leaving no option but to wait it out.
We weren't told there would be a wedding on and had we known where our room was situated we wouldn't have booked at all! It seemed an oversight to not book anyone attending the wedding to our room instead and move where we stayed in the hotel instead of directly above it.
Other people we'd met during our stay, who were the floor above us, said even they thought it was loud as they could hear everything clearly too. (They very kindly offered us earbuds)
Having not slept well, going to sleep after 1am after the music stopped at midnight and finally settling down, we woke up with the impression not to stay again, or in the least have to ask relevant questions ourselves to get a reasonable idea of our potential stay next time. Again, the staff have been fantastic, the hotel itself and facilities were great, but this unfortunate case has left us regretful of our time lost and requesting part of our money back. Sadly this has meant we are leaving feeling stressed rather than relaxed.
Staff were great 5*
Location was amazing, Hythe is lovely 5*
Room comfort would be a 5* if not for the event.
Facilities could do with a spruce but otherwise very good 4*
Coast Restaurant had very little variation or choice on menu. 3* My partners meal the first night made her ill, choosing different the second night was a good move and she enjoyed it.
Value - low 4* based on the above