I booked this hotel for a lunch and spa day for a hen do with the intention of the spa being the main part of the day. We were informed there would be a steam room and sauna available and robes and slippers would be provided.
We had a lovely lunch in the restaurant (food and service were both great!) then headed to the spa. The staff were not overly friendly and we were told the steam room was out of order and there was no sauna and never had been. We were not given any robes and slippers and when asked about it, they had a look and said they only had 2 robes (there were 8 of us) but offered towels instead. She also didn't have any slippers to give us.
The afternoon was very disappointing overall as had we known there would be no steam room or sauna then we wouldn't have chosen this venue for the hen. Also the fact there were no robes and slippers provided also didn't help the situation as this was specifically listed as being part of the package.
The treatments themselves were quite good, however some of the girls had to share a treatment room and put on paper thongs in front of each other and use the shower (as part of the salt scrub treatment) which they found a bit uncomfortable.
Disappointing experience overall and I would not recommend this for any group bookings however, I think for individual bookings it would be ok.