Manor House Hotel - County Durham
Full of historic charm, you’ll feel like a king or queen at this friendly, heritage hotel. Despite its period features, it provides all the modern amenities to make it an ideal venue for short breaks or memorable stays to mark a special occasion. The spa at the Manor House Hotel has a variety of treatments including tailored spa breaks for those staying over. The Manorcure Nail Bar is a luxurious and fun way to relax before a pre-dinner drink in the hotel’s Lounge restaurant.
Spa and hotel facilities
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At a glance
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Leisure Break Venue
A beautiful venue, the hotel has a range of leisure facilities and treatments and a dedicated manicure room, but it is not a specialised spa location.
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Hen Friendly
The elegant location and range of facilities make for a sophisticated group weekend away.
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Local Attractions
Set in West Auckland in the vicinity of Durham, you are well placed for strolls in the Dales, explorations of nearby castles, or a trip to the city itself.
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Weddings
The regal interiors of the fourteenth century hotel set alongside landscaped gardens make it picture perfect for weddings and celebrations.
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Family Friendly
Children are welcome at the hotel and to use the pool and facilities, and have designated swimming times.
Spa & Leisure
Taking to its period property surrounds with aplomb, the spa at The Manor House Hotel includes a fitness studio, swimming pool, spa bath, tanning facilities, sauna, steam room and members lounge.
Of course, this is all alongside a host of treatments, which, using naturally derived Kaeso products includes facials, Swedish massage, hot oil wraps, reflexology, manicures, pedicures, waxing, and tanning. A recent addition is a dedicated new manicure room for an extra touch of luxury.
Hotel & Accommodation
A former hunting lodge, The Manor House Hotel is steeped in history, not least of all because it is said to have played host to Henry VIII. Today the picturesque building has kept its legacy intact having preserved its stone fireplaces and wooden floors, embraced a heritage colour palette and incorporated antique furnishings throughout.
The Beehive Lounge – thus named for retaining its original historic fireplace and beehive oven is ideal for an aperitif or after dinner drinks and sits alongside the conservatory based restaurant which offers a European fusion menu. However if you are looking for something a little more casual, the Stables Bar in the courtyard overlooking the gardens offers drinks, al fresco dining and a racing theme whereby jockeys silks and memorabilia adorn the walls.
Location
Manor House Hotel,
The Green,
West Auckland,
County Durham,
UK,
DL14 9HW
DL14 9HW
West Auckland, County Durham, 31 miles south of Newcastle Upon Tyne.
Spa & Hotel Reviews
Condition of Spa
7.2 out of 10
Quality of Treatments
9.6 out of 10
Staff
9.2 out of 10
Quality of Food
7.4 out of 10
Quality of Facilities
7.2 out of 10
Value for money
8.2 out of 10
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The spa consists of a nice pool, a steam room, a sauna and a jacuzzi. There is a conservatory area with day beds overlooking the courtyard, plus tables and chairs to sit at outside the steam and sauna rooms. The areas were slightly tired, but nothing that would stop me from going back.
The treatments we had were nice. The rooms and staff were lovely, although you could still hear others above moving around. However, this is because they are in an old, character property and so should be expected.
I have only given 3 stars for the food in the spa as they only offer not and cold drinks and a limited selection of snacks (crisps and chocolate) in the spa area itself.
The environment was nice. It was busy, but did not feel overcrowded.
My group and I would recommend, and we would book again to stay at the hotel and use the facilities in the future.
My friends and I had a nice day at The Manor House Hotel Spa. We were all more than happy with the treatments we had and our lunch was excellent. The bar, dining room and treatment rooms were first class, very clean and relaxing. The therapists were very professional and friendly. There was only one person working in the bar/restaurant (unfortunately we didn’t get his name) he was brilliant.
As for the Spa it’s self, unfortunately the whole place is in serious need of a refurbishment. The ceiling above the swimming pool looks like it could collapse at any moment, we noticed broken tiles around the jacuzzi. There were holes in the walls where it looked like fixtures had been removed and not plastered over. The overall decoration is dark and dingy. The changing rooms are small and badly laid out and very dirty. It looked like the floor hadn’t been washed in months. The Spa staff were friendly but didn’t give much information, considering we hadn’t been before, we had to ask about everything. The conservatory area could be lovely but was spoiled by a few problems, there were dead flies all over the floor which no one saw fit to sweep up, also we mentioned to a member of staff about a puddle of water between our loungers and water dripping which appeared to be from a leak in the roof, we were told if it got any worse we would just have to move! There was no offer to mop up the water and maybe place a bucket under to catch what was obviously rain water. Overall I would not return.
Staff were friendly but very difficult to locate and the spa reception area was often deserted.
On arrival I was only given a small hand towel which looked like it had seen better days and a robe which had a brown, hair dye-like stain on the front. Slippers had to be bought.
Facilities weren't equal as the female changing room had facilities which the men's didn't. For example, locker keys came as standard for females but males had to go back downstairs and ask and pay extra which we found confusing and unfair.
Atmosphere in the spa area was nice but could do with a little mood music. The ceiling/walls really need re-painting as it was brown and peeling in areas. We had coffees which were nice but if you want to have a glass of wine or a beer you have to go sit downstairs or outside which didn't make sense.
We had afternoon tea as part of our package but we had to walk outside right across the courtyard to the other side of the hotel in our robes to access the restaurant which was awkward as there was a wedding taking pictures on the lawn. We were sent to the wrong room and sat there 20 minutes before we saw any member of staff to take us to the correct place. Another couple were also aimlessly wandering around looking for staff so that they could order a meal. We knocked on what we thought might be the kitchen door but nobody answered.
Afternoon tea was very disappointing. One small pot of tea and if we were able to 'fill up' we didn't as there were no staff to ask. We had more milk than tea! Scone was nice but we got a tiny amount of jam and whipped cream instead of clotted cream. We had 3 sandwiches but not much variation as 2 were tuna and one was cheap orange grated cheese and pickle which had gone hard and all were on the same bread. Same with the cakes. 2 out of the 3 were lemon and unfortunately none were particularly nice.
The massage treatments were very enjoyable and the young therapist was very professional and thorough. She explained everything before she started and checked I was happy throughout without spoiling the relaxation. The treatment room/massage table were comfortable and the atmosphere relaxing.
Overall we were really very disappointed! Especially as I booked this using the Spa Breaks vouchers my boyfriend had purchased for my birthday treat so we both felt let down.
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Staff
9.0 out of 10
Room Comfort
8.0 out of 10
Quality of Bars & Restaurants
8.6 out of 10
Location
9.0 out of 10
Quality of Facilities
8.8 out of 10
Value for money
9.0 out of 10
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The hotel is a really old building, with lots of different parts added on over the past few hundred years. We were told the main part where the reception desk was dates back to 1420! It has a lovely feel to it.
The twin rooms we had were nice with comfy beds, clean linen and clean, modern bathrooms. The carpets were slightly tired, but were clean. Our rooms (18) and (19) were quite a way from the main reception desk, but was nice as we then had no one walking past our rooms. It was like we had our own little wing!
The main corridors were not quite as clean as they could be and didn't look like they had been cleaned for a couple of days which was a shame. The carpets here and the decor were a little tired and dated.
The staff were all lovely! Everyone from the check in staff, to the bar and restaurant staff, to the spa staff were very courteous and friendly.
The food in the restaurant was delicious. We all thoroughly enjoyed the 3 course meals we had. The portions were also very generous. Also, on Sunday, they only served Sunday lunch but we were able to get a hot roast meat sandwich on request which was delicious also.
The hotel was easy to find and was in a nice setting. For the money we paid per person for our dinner, bed, breakfast and treatment, it was excellent value.
We had a fabulous stay and were situated in the attic rooms which initially seemed quite a trek away however on checkout found the shortcut! The décor in previous reviews had been described as 'dated' however we found it full of character and charm. The rooms were spacious and comfortable, staff couldn't have been more helpful. I would have liked more options on the restaurant menu but the breakfast was excellent. Amazing value for money.
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