Mercure Norton Grange Hotel and Spa
Only eight miles from Manchester and yet surrounded by landscaped gardens and with views of the Pennine Hills, a getaway at this hotel can be whatever you want it to be. Shopping, nightlife and sightseeing is all at your fingertips, but for some real relaxation, head to the hotel spa and enjoy some down time. As well as a gym, swimming pool and thermal suite, the spa has six treatment rooms where you can ease tension with a gorgeous Decleor body or facial treatment.
Spa and hotel facilities
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At a glance
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Location
Eight miles from Manchester itself and 40 kilometres from the airport, the hotel is easily accessible, but benefits from its serene location outside the city centre.
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Golf
The hotel is opposite Manchester’s 18-hole golf course.
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Hotel Spa Venue
The hotel offers a comprehensive range of facilities, and treatments in four treatment rooms.
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Family Friendly
With family rooms and children’s swimming times, this is a great option for the whole family. Teenage treatments are available on request.
Spa & Leisure
Located just outside the city, the Mercure Manchester Norton Grange Hotel and Spa is a welcome break known for its buzzing atmosphere. The spa and leisure facilities are very much geared towards the idea of total body treatment – so there is space to work out, with a large pool and gym to earn all those massages and body treatments you deserve.
Hotel & Accommodation
A four-star hotel with 81 rooms, the gothic architecture of the original structure is pleasingly countered by the clean lines and pared down palette of a very modern interior. An environment priding itself on its family-friendly versatility, there are family rooms and extra beds for children also available. Meanwhile, there are a couple of options for dining in addition to the 24 hour room service. The Grange Restaurant offers stylish formal dining, while the Pickwick Bistro proposes a more casual environment for lighter meals, snacks or simply an aperitif.
Location
Mercure Manchester Norton Grange Hotel and Spa,
Manchester Road,
Castleton,
Rochdale,
OL11 2XZ
Spa & Hotel Reviews
Condition of Spa
8.4 out of 10
Quality of Treatments
9.2 out of 10
Staff
8.8 out of 10
Quality of Food
7.6 out of 10
Quality of Facilities
8.6 out of 10
Value for money
8.6 out of 10
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Josh at spa breaks was excellent at solving my issue. Beth at mercure was amazing too.
However the main swimming pool area, loungers weren't comfy at all. Also very loud so wasn't very relaxing. However the other area of the spa was good.
Food disappointing, very little choice and was only a cold menu. Option fot hot food would of been nice.
I felt you were pressured into moving around as too many people in one spot, not enough beds to relax on for the amount of people in the pool, no treatments available when I asked although rooms were vacant. Staff not really informative regarding co ordination allowed therapies IE steam rooms, was given conflicting information when they phoned regarding what to bring with us.
Our experience was only average, whilst we were at the spa maintenance work was in progress, lights not working in some areas and men working up ladders and walking in and out with buckets. The spa areas are in need of refurbishment and were average. The treatment rooms were good and the treatments and staff there was good. Overall average
We really enjoyed our day, the therapists were great and all the staff were very helpful and polite. Round the pool in the thermal area was in need of some repairs ie ceiling and some tiles in the pool were missing so had to be aware of sharp corners but it didn’t alter our experience but would have made it overall 5 stars. I would still recommend highly.
Lovely spa. Treatments were great. Lots of different sections to the thermal area. Lunch was basic but more than fine. Surprisingly fairly quiet for a Sunday too. Only downside was it wasn’t very relaxing poolside due to noise from children but the thermal area was over 16s only so you could escape. Not much room for loungers though. I’d definitely go back.
Absolutely loved our spa day. The reception, treatment rooms and lounge have been recently refurbished and looks wonderful. The staff were so friendly and made us feel very welcome. We had facials and a massage which were so relaxing. Tea, coffee, water and biscuits were complementary all day. Especially loved the open air Jacuzzi. Would go back in a heartbeat.
Treatments were lovely. Explained to staff member that greeted us that one of our group didnt like any of the food choices and would it be possible at all to buy something else and it was just a straight no! Even though they get the food from the restaurant next door. I was happy to pay extra.
We then went to the treatments which were lovely.
Refreshments were out however the cup was dirty. Lunch was nice.
Came to go into the spa facilities, went into the sauna and steam rooms. The water machine had no cups so had to get dressing gown on and go and buy water, it was stated that free refreshments throughout the day. Many people that were there the same day as us were also saying this and the fact that it was absolutely red hot on the pool sides so couldn't relax the same. Air conditioning should definitely be on.
Not enough loungers as soon as some came free people were diving on them there should be a no saving loungers policy. People had saved them and had gone for treatments or dinner etc and left their towels there for over an hour
We had a lovely and relaxing day. Location/cleanliness etc. was great. Staff were friendly and helpful. Menu is a bit limited. Lunch was fine but later on in the evening if we wanted to order something to eat, it was again the same menu. Maybe a little variation would be nice. Have booked another day already and will definitely be coming again later on as well.
Was charged twice. Told I hadn't paid when I had already paid at online booking
Supposed to have snacks available... I checked... told biscuits cakes and fruit
But by 12 when we went for a coffee... no clean mugs available. Just one pack biscuits and 2 oranges in back of fridge were left
Asked 3 times for biscuits for my mum... told no time to look for any
Tiling around jacuzzi shoddy
All the heat settings super hot. I nearly fainted after steam room... never a problem before
Massage good for me but my mum and daughters were done quick time
Booked the mud rasul. The member of staff who took us through it wasn't a therapist and clearly didn't know the process. He had to come back to tell us to switch it on....
Over all a poor service all around
Won't be back
And the lunch for £12 was a rip off
Arrived at Spa and was informed that the spa treatment times that had been pre booked had been changed. There were no managers around and had to insist that it wasn't acceptable. Eventually told that this had been sorted out. Public pool area really busy nowhere to sit and relax thermal suite ok again nowhere to sit. I pre ordered lunch and took an age to arrive the side order arrived 30 minutes after we had eaten even though I kept asking where my order was. Completely disorganized. Treatment was okay. Not a relaxing day at all I will not be going back as very poor. Staff on the desk were nice. Not what I would consider as a spa just gym with pools.
Overall we had a lovely day. The treatments were excellent and the staff lovely. The disappointment was that work was starting to refurbish the spa and I wish that I’d known that before I booked. The refurb is needed. Food was limited in choice and wasn’t great in quality. I didn’t expect it to be put together in a plastic lunch box which reminded me of airplane food. We enjoyed the day but I wouldn’t return
This spa is absolutely fantastic. We had an amazing time start to finish. The staff were great, friendly and attentive. The facilities were even better the expected. And the food in the restaurant after was just incredible! (special thanks to Bruno for taking care of us) Overall we had the best day and left feeling relaxed, refreshed and revitalised! We will definitely be recommending this spa to others and we can't wait to come back!
I arrived with my two daughters, we had a fabulous time. We used all of the Spa facilities, the pool and steam bath are lovely and so relaxing. All of the staff team are welcoming, helpful & friendly. We became more & more relaxed as the day went on. The food is delicious & filling & there are plenty of refreshments available throughout the day. We are so looking forward to our next Spa & will definitely go back to the Mercure Norton Grange Hotel.
What a lovely day we had, reception staff were amazing! Facilities are great and treatments were excellent. I would highly recommend this hotel for a super spa day. Great lunch too, can’t wait to go again.
As with everything nothing is perfect...it could do with a deep clean as there were broken tiles, hair bobbles etc around the edge of the outdoor hot tub, and it could do with a paint touch up in areas.
This spa trip was great, went with two friends for my 21st birthday. Extremely accessible by car from central Manchester and only took us 25 mins to get there. Annie was lovely helping me to book the spa. Staff were friendly on arrival. Clean facilities. Outdoor hot tub was very relaxing and a nice range of sauna rooms to relax in.
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Staff
9.2 out of 10
Room Comfort
8.8 out of 10
Quality of Bars & Restaurants
7.6 out of 10
Location
9.2 out of 10
Quality of Facilities
9.0 out of 10
Value for money
8.0 out of 10
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We was looked after from start to finish by the team that organised our break, the hotel and spa staff the restaurant staff waiter/waitress and chef. Nothing was too much trouble and under the current restrictions the whole day felt safe and clean and comfortable.
So Thankyou to everyone who made our day special
On arrival we was greeted by a lovely man at reception who was very polite and gave us all rooms close to each other.the room was spotless and very nicely decorated beds eas comfy and room had iron hairdryer kettle and condiments provided as well as a mini fridge no complaints at all they thought of everything we had treatments each that was relaxing n spent day in there well equipped spa hot tubs sauna rooms etc..later we went down for 3 course meal which had plenty to choose from the catering staff wete super sweet nothing was a problem..as it was a hen do we all had drinks then all went and spent time in one of the rooms drinking and playing silly games and even though im sure we got a little loud at time no one complained and no one interupted us. The breakfast next morning had plenty to choose from and was able to help ourselves to any food juice hot drinks that we chose. Im so happy i chose norton grange for our venue and all 9 of us will definitely be visiting again
Disappointing for the price and when compared to other Mercure hotels we’ve stayed at.
We were put in a room adapted for wheelchairs so the sink was at almost knee level and bizarrely there was not a single towel rail or hook anywhere.
The set menu included in our spa break was hugely limited, a problem exacerbated by the fact various things we each selected were not available. We both had the prawn and avocado salad on the first night and it was a soggy wet pile of cheap, small, clearly just defrosted prawns wrapped in a sliver of cucumber with a couple of small slices of avocado. The £15 supplement for a £20 steak was, we felt, ridiculous.
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