Beds too hard, so had very little sleep. The hotel is not very disabled friedly, as there are steps everywhere, and 2 of our party have mobility issues. We booked 4 rooms at the same time, but we were placed over 2 different floors, making it difficult for the whole group. At dinner, one of our party didn't get her starter at the same time as the rest of us, hers had been given to a different table we were told. By the time she received her starter, the rest of the group had finished theirs. One of the guests was given a dirty tea cup, which had to be changed. One room had a dirty sock left in it from the previous guests, and there were lipstick marks on one of the bathroom glasses in that same room. We washed it ourselves before we used it! One of the party didn't get the full treatment booked. Instead of head neck and shoulder massage, she was told by the therapist that she could choose to have neck or head done. In the spa changing rooms, 1 of the showers was broken, with the shower head coming away in my hand! Some of the lockers had the coin tray missing, which meant that on opening the licker door, the £1 coin dropped out onto the floor unexpectedly. As a disabled person, one of the group struggled to retrieve it, and a stranger came to her aid.
Had it just been 1 or 2 small things, they could have been overlooked, but all these things put together made our stay less than satisfactory. We wont be returning to Tankersley Manor.