Mercure Tankersley Manor

Beds too hard, so had very little sleep. The hotel is not very disabled friedly, as there are steps everywhere, and 2 of our party have mobility issues. We booked 4 rooms at the same time, but we were placed over 2 different floors, making it difficult for the whole group. At dinner, one of our party didn't get her starter at the same time as the rest of us, hers had been given to a different table we were told. By the time she received her starter, the rest of the group had finished theirs. One of the guests was given a dirty tea cup, which had to be changed. One room had a dirty sock left in it from the previous guests, and there were lipstick marks on one of the bathroom glasses in that same room. We washed it ourselves before we used it! One of the party didn't get the full treatment booked. Instead of head neck and shoulder massage, she was told by the therapist that she could choose to have neck or head done. In the spa changing rooms, 1 of the showers was broken, with the shower head coming away in my hand! Some of the lockers had the coin tray missing, which meant that on opening the licker door, the £1 coin dropped out onto the floor unexpectedly. As a disabled person, one of the group struggled to retrieve it, and a stranger came to her aid. Had it just been 1 or 2 small things, they could have been overlooked, but all these things put together made our stay less than satisfactory. We wont be returning to Tankersley Manor.

We were a bit disappointed as we were promised a bottle of pink fizz in our rooms as it was a special.birthday that did not happen and one of the spa members in the hotel.was aggressive and rude to.our party we reported this but nothing got done about it .

Accommodation a little dated and rooms are small even if you upgrade. Food spa and staff are all good it was my partner's birthday and she was offered nothing I found that poor as they mentioned it several times

The room was fine but the beds were not comfortable, behind the bathroom door was dust and dirt, the food was not the quality I would have expected, very over priced so we’re the drinks too much gin and did not have port ??,the bar staff and reception were not the most professional.

The staff were very welcoming unfortunately the bar was so busy & not enough staff available. Food was really good too

We have stayed a couple of times and always been suitably impressed. However on this occasion we were told we couldn’t check in as the systems were down. We were asked to wait in the bar area. It took half an hour for the system to become available. A complimentary drink would have been a good gesture. I was also asked to pay a bar bill when checking out but had not had anything charged to the room. I was then contacted to ask to pay the bill even though we had not charged anything.

The staff were pleasant on our arrival but unfortunately we were booked into a double room instead of a twin. This meant we had n extra wait and then a rush to get to our treatments at 2pm. (Should have asked for later treatments). The meals were ok but we had long waits to be served. No frills in the restaurant for the evening meal, but very expensive wine choices...cheapest at £23 a bottle of red. £7 for a very small dessert etc. The staff were very nice and as helpful as they could be. If we had paid the full price for our break l would have been much more disappointed, as it was a deal l suppose it is to be expected. You get what you pay for.

We have a spa break every year here and always enjoy. The place is getting a bit tired and needs a revamp but it is clean and tidy

Spa break was good value for money. Bar was very expensive