Mercure Warwickshire Walton Hall Hotel & Spa
Enjoy a luxurious spa escape in the heart of Warwickshire in this intimate hotel, which enjoys serving up memorable experiences. Elan Spa is tucked away in the hotel grounds and while it offers state of the art facilities, it retains its quintessentially English feel thanks to views overlooking Lavender gardens. Your own private sanctuary will imbue a relaxing vibe thanks to the positioning of the hydro facilities amongst natural surroundings and the decadent touches like a glass of Champagne during your manicure. ESPA and ila therapies complete the picture perfect experience.
Spa and hotel facilities
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At a glance
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Group Friendly
The hotel caters to groups and hen parties, including fantastic apartments.
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Leisure Venue
The hotel offers a range of leisure facilities and treatments, but is not a specialised spa. Accommodation is located in a collection of contemporary buildings within the grounds, adjacent to the historic manor house.
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Scenic Location
Walton Hotel is surrounded by a 65 acre estate and sits alongside the picturesque manor house, Walton Hall and its landscaped gardens.
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Local Attractions
Warwick Castle, Blenheim Palace and everything you need to know about Shakespeare are nearby.
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Horse Racing
Warwick racecourse is only a 20 minute drive from the hotel.
Spa & Leisure
The health and leisure club at the Mercure Walton Hall Hotel and Spa has the added benefit of a rural vista to encourage a little time spent on mind, body and soul. They offer aerobics and have a fitness studio and gym featuring all the latest cardio equipment, as well as an indoor pool, sauna and steam room.
Meanwhile, there’s also a collection of treatments using Decléor, Jessica and St Tropez products in a menu that features facials, massages, manicures and pedicures.
Hotel & Accommodation
A short drive from Shakespeare’s birthplace in Stratford-Upon-Avon and the historic city of Warwick, and surrounded by 65 acres of Warwickshire countryside sits the 16th century Walton Hall estate. Within it,you will find the Walton Hotel, where accommodation boasts a total of 197 rooms, including 11 fully serviced apartments, in a series of buildings adjacent to the traditional manor house. The contemporary Walton Hotel itself consists of 149 standard double and twin rooms, while a further 19 are located in The Coach House, just a short walk from reception. The hotel’s 37 superior rooms and suites are then located in the 16th century Hall itself.
The estate has two restaurants and bars, with the Orangery Restaurant and Lemon Tree Bar located in the modern hotel. The recently refurbished Moncreiffe Restaurant is situated in the Hall itself, with a host of original features including crystal chandeliers and an open fireplace still intact. Awarded an AA Rosette, it also has fantastic views that overlook the beautiful manicured gardens and estate.
Location
Mercure Walton Hall Hotel & Spa
Walton,
Wellesbourne,
Warkwickshire
CV35 9HG
Walton, Wellesbourne, Warwickshire, 9miles south of Warwick, 8miles SE of Stratford-upon-Avon.
Spa & Hotel Reviews
Condition of Spa
7.2 out of 10
Quality of Treatments
7.4 out of 10
Staff
7.6 out of 10
Quality of Food
8.4 out of 10
Quality of Facilities
7.0 out of 10
Value for money
7.4 out of 10
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Pool and changing area dated and tired, toilets had seats hanging off and no toilet in treatment area means you have to go to changing room downstairs. No jacuzzi and sauna very small. Staff were helpful and excellent at their job , many of us had Karen who was amazing with massages but all treatments were first class let down by the hotel and maintenance issues which is a shame and would put me off returning or recommending unless you just go for a treatment!
The facilities were nice & clean with an absolutely eautiful setting. Unfortunately the lady that did the treatments was terrible. She clearly couldn't be bothered and was rude at times. Could not tell if she was just unenthusiastic or hungover. She even cut both mine & my husbands treatments short by 15 minutes each. A great shame as it was a much needed rest day for us but was a waste of money in the end.
Booked this thinking it would be a spa. It is just a hotel with ‘treatment rooms’. No relaxation areas, communal areas were all cold, pool is basic, no jacuzzi and sauna / steam room were passable.
Furniture throughout was tired and worn. Skirting boards damp and rotten throughout.
Treatment room was cold, no ambience and even massage oils were un-heated.
Should probably be removed from a spa break website and left to do its own thing as a hotel.
We were just having a 30 min facial and back massage. Robes , slippers and towels were apparently supposed to be in room but weren’t. At the Spa itself, there robe delivery hadn’t arrived yet. So there was delay in getting robes. The Spa itself was lovely, staff very friendly and helpful. The treatments were very good. Staff attentive. Swimming pool, sauna, steam room and gym all very clean. Great facilities.
This was good value, however we felt the experience in the spa was a little bit like a conveyor belt with little time for consultation or personalisation. However, one therapist was particularly friendly which made up for the lack of interest from some of the other therapists.
Unfortunately we didn’t get robes until half way through our first day and we didn’t receive any slippers the whole stay due to issues with the delivery.
The space in the relaxation room was perfect with lots of seating/loungers however it would have benefited from mood lighting, blacked out windows and calming music.
Overall we had a lovely stay at the Mercure , The massage , therapist and facilities were excellent . The restaurant staff were polite but the whole ambience of the restaurant lacked professionalism , the food was not of a high quality and definitely not fresh . This hotel offers lovely relaxing treatments and a beautiful setting but is let down by the bar and restaurant .
Chaotic and unprepared! The information, once found (which took a while) on the reception computer was incorrect. Our spa choice had been input as something different, no lunch etc. The staff did change that when requested and the 'Bento' box (not the lunch we were expecting) was very enjoyable. The facilities (pool, changing areas, gym) are all looking tired and grubby - not the luxurious experience we were expecting. The therapist seemed unsure who she was treating, and then proceeded to carry out a simple back massage - we had booked a back cleanse and massage. So all in all - not impressed.
It was a great stay at here. The spa was lovely with very good masseuses. I had a facial and my sister had a back massage, both of us really enjoyed it and loved the products they used - Decleor Paris. The hotel was hard to navigate at first but the grounds are lovely and very peaceful.
Really good service at dinner time and the food was delicious!
So we arrived a little late which was our fault ( I misremembered the time of arrival) but still had time for a full 25 min treatment which we had ( I booked a 40 min...my fault we didn't have the full time) . Booked an aromatherapy massage but no aromatic oil used.
Steam Room kept switching off. I had to go to reception to ask them to reset it. Gave up after doing that once. Changing area wasn't clean....littered with used towels and empty shampoo bottles plus mould/film on the bottom of the doors of shower cubicles and smears on walls/doors. The Sauna panic alarm button had partially melted off the wall. Had to get water from the water fountain( in a disposable coffee cup) to pour over the coals as no jug of water provided. All the loungers were in use somewhere to sit.
Disappointing facilities and experience overall. Definitely would not use again, or recommend...sadly.
Very messy no clearing up seems to be done, looked tired and messy in pool area.
Only one sauna other steam room out of action.
Had a back massage on day of arrival which was good. Departure day had another 2 treatments pedicure was rushed and not the best. One of the foot spa’s in pedicure chairs was broken which caused issues and the hygiene was not great as they suggested taking water from one to the other whilst both being used ! ! The other client stopped this as was not going to use someone else’s water and don’t blame them, I wouldn’t .
The manicure was great and the therapist did a great job.
Would not recommend this for a spa break as facilities poor.
We had two treatments each included in our package which were very relaxing. I had a facial and a walking on air leg treatment. Both therapists were very professional and friendly and we came out of there feeling very relaxed. If there were any negatives, the pool was a tiny bit cool so didn't stay in for long but enjoyed relaxing around the side of the pool afterwards.
Spa treatments pleasant and staff professional and very helpful. No food available but a coffee machine which you had a slight struggle with as the paper cups were to tall to fit underneath the dispenser. We were blessed with the most amazing day weather wise and it was lovely that our group were able to sit in the sunshine and enjoy the facilities, however more seating would have been a nice additive.
The spa area was a little disappointing. No jacuzzi, smallest sauna I've ever seen & steam room. The pool water was so cold I only went knee deep, couldn't face full plunge. Not enough loungers-chairs poolside on busy days. There was a funny little room with a mish mash of sofas and chairs totally unsuitable in a wet area. This could be opened up and more loungers(with cushions!) put there. Loungers were uncomfortable. Changing room and poolside floors needed cleaning, it all look tired and not thought out properly. Some serious investment in that area is very much needed. The young lady on reception there on the Saturday/Sunday afternoon was exceptionally helpful and pleasant.
Quality of treatments we all had made up for what the pool area lacked. We were all really pleased with them.
I would book again, hopefully to see some improvement/investment in the spa. It could be a cracking place!
This was our 2nd stay, we loved it so much last time, when looking for someone to go we just said lets go there again! 7 of us ladies (actually only 6 made it due to a family illness so she lost her money as already paid in full) we booked 2 nights dinner B&B & 2 spa treatments across 4 rooms we had to pay a single supplement for 1 room which was quite a lot of money really (that was me that had the single) from check in to check out our stay was brilliant, staff are helpful & addressed every question we had with politeness & grace. The food, breakfast & dinner is amazing. Drinks at the bar a quite overpriced though but non of us are big drinkers. There is free hot drinks machine & cookies & fruit in reception available 24 hrs. We will be back again that is absolutely certain. An excellent spa break. Have already recommended to others.
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Staff
8.4 out of 10
Room Comfort
8.0 out of 10
Quality of Bars & Restaurants
7.4 out of 10
Location
9.0 out of 10
Quality of Facilities
7.2 out of 10
Value for money
7.4 out of 10
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Unfortunately Mercure have put greed before customer satisfaction and are taking bookings knowing full well they dont have sufficient staff. Toilets were dirty, bins overflowing different staff gave different answers to the same questions , covid was blamed for everything even though there are no restrictions in place. Not advised on check in they dont service rooms during your stay unless you ask, when i asked for clean towels they didnt come Breakfast was chaotic and basically had to clear tables and get your own cutlery! Patio rooms had no patio furniture. Furniture was damaged light bulbs not replaced etc. On the plus food quality was good and the young staff friendly and polite as i know the situation is a senior management problem and not the young staff problem. Such a shame we paid in advance as i wouldnt have paid for my stay for our party of 12! This isnt a reflection on the spa as i will write a separate review about this as all of us were pleased with treatments although pool and changing area tired and dated but spa treatments were fab
Very stressful trying to rearrange a booking, four members of our group tried ringing the hotel a few weeks before our booking date, no reply, then they could not find our booking, then told to ring somewhere else, communication was awful, I’ve complained by email already and it’s been ignored ! Got to hotel and they could not find our room booking then to be told at spa our treatments are for 25 min, when we had booked and paid for 50 mins!!! Absolutely outrageous, this was a treat for a friends 50th and was a disaster….. only good outcome was the food during the evening was delicious but we noticed how staff were stressed and hotel was understaffed !!!
Worst Spa ever. Treatment awful, asked for full body massage as I had paid to upgrade to 60 mins. Therapist said she can’t do this as it would be rushed. I said ok but that’s very strange but concentrate on my feet, she said what are you feet like and do you really want me to massage your feet then go straight to your neck. Got 45 mins not 60mins. facilities terrible, no room by pool, no water, booked table for 6pm so we could watch football. Food never came out until 7.45 as they had forgotten about us. Rooms were awful and got split up. I could go on and on. Complained to hotel.
Hotel accommodation is in different blocks. So you need to go outside to room. Outside to get to Spa. Outside to get to restaurant. Obviously depending on where you’re room is. Location is beautiful. Staff all very friendly and helpful. They didn’t have our reservation for valentines dinner but fitted us in. Restaurant was in the hall itself. Wonderful building. Food was excellent, although they did miss part of my partners meal off her plate. Did replace food. Rooms tidy, comfortable.
A beautiful ground for the manor, nestled in the heart of the countryside, it’s well worth upgrading to the 16th century hall if you have the extra money available. The staff and value was top notch, food & drink excellent and a thorough duty of care from the staff. The spa could benefit from jacuzzi facilities, but that aside a fair shout for your buck. Thank you all!
Overall we had a lovely stay at the Mercure , The massage , therapist and facilities were excellent . The restaurant staff were polite but the whole ambience of the restaurant lacked professionalism , the food was not of a high quality and definitely not fresh . This hotel offers lovely relaxing treatments and a beautiful setting but is let down by the bar and restaurant .
I have stayed in many mercure hotels and this one was by far the worst.
The beds were extremely uncomfortable and the spa was not great the steam room smelled of boiled cabbage. Its not what i expected for a spa.
The food was really nice during the day but the evening meal wasn't the burgers was over cooked and the chocolate cake was hard like it had been left on the side for to long. We recently stayed in a mercure in central Telford and it was amazing really clean beds were amazing and the food was great!
It was a great stay at here. The spa was lovely with very good masseuses. I had a facial and my sister had a back massage, both of us really enjoyed it and loved the products they used - Decleor Paris. The hotel was hard to navigate at first but the grounds are lovely and very peaceful.
Really good service at dinner time and the food was delicious!
I was quite let down to be honest, we got married here 7 years ago and when this spa break came up for my wife's birthday I wanted to book. Service wasn't very good the pool facilities wasn't that clean. Room was nice but missing items such as a hair dryer which made us late for dinner. Felt let down
We upgraded to a superior room in the main 18th century hall, which was huge with all the comforts plus extra.
The staff where so helpful with showing us the rooms they had available so I could choose which to stay in.
It was only the smaller details that let the hotel down
- forgetting the milk/sugar with breakfast room service (then taking 15/20mins to bring it which by then the tea/coffee wasn’t particularly hot)!
- no teaspoon in the room to use the coffee/tea facilities
- taking ages to deliver the food at the bar (they messed up the order so had to re-do but didn’t inform us just took ages instead).
As a whole the stay/hotel was great, the grounds were impressive. Could possibly do with a bit more attention/ tired looking / gardening
Our rooms were changed due to not being set up as requested and we were put in an area that was hosting a wedding and it was incredibly loud and noisy into the early hours of the morning, this should not have happened had we been allocated the correctly set up rooms. Our rooms had no air con and was very hot and stuffy with a boiler housed in a cupboard which came on during the night to heat the water, which was also very loud. Rooms were old and dated and smelt musty. Restaurant was loud and busy and although breakfast was adequate (in terms of food choices) the evening meal left a lot to be desired and was very disappointing.
We booked here for a girlie spa weekend. We had 2 rooms next door to one another. One room was absolutely fine, the other stank of cigarettes & the butts were piled up outside on the balcony! The room needs all soft furnishings replaced and a deep clean to remove the smell. Luckily, My friends were moved to another room but on the floor below.
It is a very peaceful setting, lovely a quiet at night.
Food was exceptionally good, served efficiently. Staff have been most helpful and pleasant.
The only criticism we had is that the hotel isn't joined to the spa facilities and walking in your gown to and from spa for lunch in bad weather isn't ideal. Maybe construct a sort of corridor/ polytunnel?
When we arrived at the hotel they had no booking on the system for us and we had to wait for a while for them to tell me that a new reservation would be made and it would not be at an extra cost! I was made to feel very embarrassed in front of other customers. We also didn’t receive the full package as promised. If someone would like to call me I am happy to discuss this further. I book with spa breaks regularly but this particular experience has changed my opinion
Lovely location. We were initially disappointed that the sauna wasn't working and steam room also didn't seem to be working as well as non-availability of plastic cups and plastic bags to put wet swimsuits in. Be aware that the leisure centre /spa facilities are in a separate building and you need a pound coin to use lockers.
However, after the attendant was asked to switch the steam on in the steam room, we were able to enjoy our spa break.
The food was delicious, the room was comfortable and quiet and the receptionist was very friendly and helpful. We purchased a special Sunday offer and so we had overall a lovely night away at a reasonable price of just under £100 for 2 people.
This was our 2nd stay, we loved it so much last time, when looking for someone to go we just said lets go there again! 7 of us ladies (actually only 6 made it due to a family illness so she lost her money as already paid in full) we booked 2 nights dinner B&B & 2 spa treatments across 4 rooms we had to pay a single supplement for 1 room which was quite a lot of money really (that was me that had the single) from check in to check out our stay was brilliant, staff are helpful & addressed every question we had with politeness & grace. The food, breakfast & dinner is amazing. Drinks at the bar a quite overpriced though but non of us are big drinkers. There is free hot drinks machine & cookies & fruit in reception available 24 hrs. We will be back again that is absolutely certain. An excellent spa break. Have already recommended to others.
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