QHotels – Slaley Hall
From the moment you step into Slaley Hall, you’ll feel cocooned in a private escape where everything is laid on for your enjoyment and relaxation. Adrenalin activities are on offer, as is a game of golf, but if you’re looking for total rejuvenation in a tranquil environment, head for the spa. Here, you’ll discover a journey into relaxation, thanks to stunning facilities and a menu of decadent treatments designed to leave you feeling very special and incredibly pampered.
Spa and hotel facilities
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At a glance
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Activities
As well as three walking routes around the estate and a map at the concierge desk, guests can take part in activities including 4x4 off-road driving and clay pigeon shooting, quad biking, segway safaris, mud runs and archery.
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Groups
The hotel welcomes groups of friends and hen parties, with activities including a popular ‘Girls’ mud run’, and upgrades including private dining in the Whisky snug and feature function rooms.
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Hotel Spa Venue
Slaley Hall is the largest resort in the north east, and as such has a wide range of facilities and treatments available in the leisure club, a wealth of sporting activities throughout the grounds as well as a variety of accommodation options including rooms, suites and lodges around the estate - perfect for families, groups of friends, and accompanying dogs.
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Golf Resort
In rural Northumberland, Slaley Hall is surrounded by 1000 acres of bucolic landscape as well as the hotel’s two golf courses.
Spa & Leisure
Set amidst a beautiful landscape including the hotel’s own golf course, the leisure and health club facilities at Slaley Hall have a full range of facilities for spa goers, including a 20-metre swimming pool, sauna, steam room, Jacuzzi and luxurious relaxation room for those who have opted to have spa treatments. The health club also features a fully equipped gym with various classes taking place throughout the week, including a monthly morning boot camp, Pilates classes and yoga experiences. As this is the largest resort in the north east, you can choose from many things to do in addition to time in the spa, ranging from 4x4 off-road driving and clay pigeon shooting to quad biking, segway safaris, mud runs and archery.
All guests on a spa break can relax by the poolside or in the spa’s dedicated pool side relaxation area where there is a juice and snacks bar, or even a glass of champagne waiting for you. There are also nine ELEMIS treatment rooms including a couples Luxe Dual room should you wish to upgrade your experience. There is also a range of ELEMIS treatments available including signature classics such as a back, neck and shoulder massage; and a dedicated nail bar where you can relax and be pampered.
Hotel & Accommodation
Slaley Hall is set in 1000 acres of countryside just 30 minutes from Newcastle. With 141 bedrooms on site as well as luxury lodges, there is accommodation for couples, families or groups of friends. Meanwhile for that extra special treat, book into their 'VIQ' bedrooms and benefit from a Bose sound system, Sky TV package, fluffy bathrobes and slippers, complimentary snacks and complimentary mini bar to enjoy your stay in style.
When it comes to dining there are two dedicated restaurants at the hotel; the Claret Jug or Hadrian’s Brasserie. If you want to upgrade your stay from a spa lunch to an afternoon tea experience, they also have their own afternoon tea room, Dukes. In the evening, groups can also upgrade to private dining in the Whisky snug and feature function rooms.
Location
Slaley Hall
Hexham
Northumberland
NE47 0BX
Spa & Hotel Reviews
Condition of Spa
8.6 out of 10
Quality of Treatments
9.2 out of 10
Staff
9.2 out of 10
Quality of Food
8.2 out of 10
Quality of Facilities
8.6 out of 10
Value for money
8.8 out of 10
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I visited this spa on July 20th with a friend. Slaley Hall is a lovely hotel in a beautiful location with amazing grounds. I thoroughly enjoyed my back, scalp and face massage. Emma the therapist was lovely. My friend was very happy with her geleration manicure.
After the treatments, my friend and I met in the relaxation room. We then went to use the spa facilities. We had no idea where the locker room was or where to find towels. We asked staff members and this was quickly remedied. The spa facilities are excellent. When it was lunchtime we again had to ask where the dining room was. The lunch was very tasty, served by friendly staff. It took about half an hour to arrive. Afterwards we had coffee outside in the beautiful gardens.
All of the staff that we encountered at Slaley Hall were friendly and helpful. We felt a bit lost not knowing where things were, but there was always someone to ask.
Our treatments had been booked at 11 am originally, but I got a phone call two days before telling me they were going to be at 10. In fact, I was told there were two treatments booked at 10 and one at 11. I said I had only booked two. Then I was told that one was booked at 10 and the other at 11. I asked if my friend and I could have our treatments at the same time and fortunately this was all right.
We enjoyed our day very much.
The spa treatments were amazing but everything else fairly poor. Pool was cold and no option to get hot drinks as the coffee machine was broken. We had a spa and stay we checked in day one and had our treatment. Day two checked out the hotel at 11 went to the spa and was told no access to spa now even though our lunch wasn’t until 1.30 and we were told we had full use for the two days. Worst spa break I have ever been on
The spa was lovely and me and my mam had a really nice relaxing day, only thing I would suggest is more loungers around the pool. The treatments were amazing, we opted for the fit for business back, leg and foot massage. My therapist was called carol (I think) and she was lovely start to finish, she made me feel comfortable with her straight away and listened to what like of massage i was after and i felt so relaxed after. However my mam had a lady called Ashleigh and didnt enjoy her massage as much as she was very rough even after telling her she wanted it gentle as she had problems with her back the previous year. However, this hasn't put her off and we will definitely return. We had light lunch with our package and all of it was beautiful, we were expecting a sandwich so we were pleasantly surprised on what was offer. We both had tomato soup, pie and mash and then the cheesecake and it was all amazing. Thanks for an amazing day.
Overall was good, got there early and got our beds then we went for treatments which were good but then came back and our towels had been removed and there was no where to sit, asked the lady where can we sit and she just advised to put ya towels on the windowsill and go in the pool which is quite rubbish when ya pay 140 quid for the day. Food was nice and the facilities were nice too. Also we paid for milkshakes which were awful and then got charged more than what the board prices said, it was only 40p however this just looks unprofessional. Would come back however would try other places first.
After a very positive experience the year before we booked again....the day we arrived we were treated brilliant by all staff who were very helpful and friendly treatments were excellent. The next day was a different story the lady on desk at spa was very abrupt in her manor boreding on bring rude when I asked for a towel at 10am she asked if I was leaving the hotel that day when I replied yes she told me to sign and that I had to leave the spa at 12 and she would be round to check to make sure we did.....we were on the understanding that (we were able to use the spa till 3pm as we did the previous year and the only change was that lunch wasn't included) when I told her this she said no you have to be out by 11, again very abrupt. We as a group spoke with the duty manager, who was very friendly but had explained that they were busy that day so we would be unable to stay and also that the policy had changed 10 month (February) before...no one told us that when we booked in May. We told him that we'd been offered treatments albeit at the time of booking for the Monday but the manager said your Spa day is the day you have your treatment on....which doesn't explain us being offered half on Sunday and half Monday which would have totally split the group. 4 of the party decided to just leave earlier however the rest couldn't because of a mini bus being booked.... He told us that the spa manager said the best she could do was let us in till 1pm as they were so busy and only 6 were using Spa. 2 said they would sit at table in bar area within spa. The 2 at bar were at first stopped and again spoken to very abrupt asking age of my friends daughter who was 16 and had been in all day the day before. The other 6 were in a quite empty Spa and very disappointed to leave the empty Spa at 1pm. Very disappointing experience this year from last year or maybe just the Monday
Excellent day in warm friendly relaxing surroundings
The staff were welcome from first point of contact and throughout our visit carefully explaining each stage
Privacy high on the agenda and the therapist who gave me my treatments was very courteous and professional, I felt I was in capable hands and certainly felt refreshed and relaxed following this
The swimming pool and spa were excellent and there was plenty of appropriate seating around the pool
One small criticism is about the showers and toilets which I feel would benefit from some upgrading
The shower temperature was not consistent and alternated between very cold and very hot
However all in all an excellent day and good value for money
I would certainly visit again
May I just add that in the spring and summer the grounds are beautiful and there are lots of wonderful walks
We arrived at 11.0 and managed to get into our room immediately the staff on reception were polite and friendly and the spa reception too. Treatments were relaxing and apart from the girls not introducing themselves we enjoyed it very much. The light lunch and breakfast weren’t great but the evening meal we paid for was good , drinks were a bit pricey
Spent a relaxing, enjoyable couple of hours in the spar before having a tasty light lunch in the restaurant.
The pool is a nice temperature and long enough to have a proper swim and we enjoyed the steam room. The changing rooms are well equipped with decent showers, shampoo, conditioner and hairdryers.
We enjoyed our day at the spa overall, although the facilities could do with updating. The treatments were enjoyable, however we felt that the time where therapists were getting oils etc could have been more smoothly achieved, rather than clunking around. The light lunch was delicious, although there wasn't a great deal to choose from. The lack of showers by the poolside made things awkward as we kept having to go back into the changing rooms before using different facilities. One aspect we were unhappy with was the amount of children running around and screaming. We ourselves have a young child and had purposefully booked a spa day to relax and unwind. I’m not sure we managed to achieve this with all the chaos of children jumping into the pools and the lack of seating meant we were often stood around. We actually left earlier than planned because there was nowhere to sit and we felt like we were at a water park with the amount of children. We were bought this present as a gift, however if we had paid for it ourselves I would have complained.
The staff at the spa where very friendly and professional, always on hand to help with an queries and make the day enjoyable in anyway. Our stay was during half term so the facilities where quite busy, but still had a relaxing time as the pool area and other relaxation rooms where spacious enough to accommodate the guests the spa had.
The spa is set in a stunning part of the country, and we were welcomed in by a nice member of staff and explained our day, on entrance to the changing rooms these were untidy, and communal changing was the only option, the pool area was lovely and quiet and nice to chill, we then went for our treatments which were lovely and relaxing. After we were told we could go for our afternoon tea, and could go in our robes as others did, but we didn’t realise we had to walk to the other side of the hotel through reception in them, I would have preferred to get dressed, we were shown to our table which was lovely over looking the grounds, but then we were told we were to have the bog standard afternoon tea (not worded very well by our waitress) and it didn’t include a glass of fizz like it said on my gift voucher so we didn’t have any shame.
From the moment we entered the door the staff were fabulous and attentive. The Spa Day had been purchased as a birthday gift for myself and a friend. Will certainly treat myself to one of these days in the future. I felt totally pampered and relaxed after my facial and massage. Enjoyed the pool facilities too. Only point I will make is as we drove through the entrance the clumps of cut grass lying all over the side verges did not looked awful compared to the rest of the immaculate grounds. That was my first impression and they say they count.
The spa and treatments were excellent all staff helpful and knowledgeable.
The spa area (pool ect) were lovely only downside was the hot tub wasn't hot! We did ask and staff said there was a problem but nothing they personally could sort but otherwise clean and relaxing.could do with more than 1 changing room in the changing room as people were queuing to use it.
Light lunch was very disappointing and my daughter actually didn't have anything and I had a Luke warm tasteless wrap.
Personally I think an option to have the light lunch and to see menu in advance as when I rang to enquire what would be available for vegetation was not on the menu or even an option.
The changing rooms were a bit rusty but the over all spa was lovely! The staff were nice and friendly! A bit more info before arriving at the spa would have been nice as we werent sure what time we could enter the spa as we felt rushed when we got there we couldnt check in until 3 and our treatments were at 5 meaning little time to settle in and enjoy the facilities... not exactly a spa day in the end.
We had an absolutely fantastic day from start to finish. The customer service we received from Emily from spa breaks.com was fantastic I will 100% be booking another spa day again very soon through yourselves. It was great value for money, the food, treatments and facilities were to a very high standard.
We all absolutely loved the whole Spa experience. We all had 2 pre booked treatments and 2 of us even managed to book an extra treatment each unfortunately they were very busy and didn't have availability for us all to have one but will know that in the future we probably need to prebook extra treatments too. The choice and value for money of treatments was fabulous. The light lunch was fantastic and exceptionally good value too. Definitely will be booking again.
The booking process with Sophie Bonwick was fabulous she couldn’t do enough for me, I was updated via emai in relation to the booking & occasionally called when nessasary.The spa day it’s self well! ( my hen part was held there only last June so had fond memories if a fabulous time great spa service and food) however this time was a polar opposite. On the Friday prior to our visit I called the hotel & asked would I need booking confirmation with me I gave my name etc the gentleman assured me they had everything they needed “ it’s a very casual affair just turn up st the spa have your treatments & lunch will be served when your ready you can go to lunch in your gown” so I had printed off booking confirmation but didn’t take it after what I’d been told on the phone.
On arrival at the spa I gave my details & my friends ( the day was a 30th Birthday gift for my friend) the member of staf said yes we have you here however I need your booking confirmation. I explained I didn’t have a print out and told her if the conversation I’d had with her colleague Friday. She said no I need a copy emailing to us. So I spent the next 15 minutes trying to find the emails frantically on my phone as my battery was slowly dying having used sat nav on the journey here. I went back to reception & explained I was struggling then to be told “well if you can’t find it you can’t have your spa day” my stress levels were in panic mode then having paid £200 for the day and having my friends waiting wasn’t a nice position to be in. As a last hope I called Sophie in spa breaks Hq who answered straight away & without hesitation emailed me the information right away. Phew! I could now relax or so I thought.....Our treatments were booked for 11,12 & 1 pm giving us the opportunity to enjoy the facilities so we thought. However the pool area had very few beds available non of which were together so we ditched our gowns & enjoyed the jacuzzi etc. Nicola ( birthday girl was to have her treatment first) we were all told to show up at the relaxation area 5 mins before treatments.. Nicola was still sat waiting at 12:20 as the staff member kept shouting Vicky instead of Nicola & then proceeded to talk throughout the treatment! Not so relaxing. Tammys seemed to go without a hitch fortunately. And that brings me to my own treatment ( I’d not had a spa or treatment since my hen party so this day was much needed) I went to the relaxation room at five to one and waited for my therapist the room filled up people dispersed and a chap walked in so I asked him the time.. 1:20 he said! Hmmm I’d been sat waiting 25 minutes at that point so popped to spa reception and explained the booking was for 1pm. I was then told nooo the therapist went on her dinner at 1 so she won’t be back till 1:30! I asked why I hadn’t been informed of this at any point to be told oops I should have said this morning. Great I thought as I then had to go break it to my friends lunch would now be after 2:30. No space to cont
I was really disappointed with my treatment. My friend and I both chose the same, but had completely different experiences. I complained about it straight after but found the staff unhelpful and uninterested. Such a shame as the spa package is really good value, but it spoiled my whole experience as the treatment was the thing I was looking forward to the most.
Massage was wonderful, one of the best I have ever experienced Mandy very friendly and so good at her job. I upgraded to hot stones and it was worth it. Felt great afterwards. Good choice of food but hot selection all just luke warm. Changing rooms tired, needs updating but thought pool jacuzzi, sauna and steam room all good. Overall enjoyed experience and thought it was worth the money
Wonderful! Who wouldn’t enjoy these luxurorious surroundings
A tad disappointed with treatments, eg. leg/foot massage- only front of legs & feet treated & not side/back of legs or toes
Scalp massage just concentrated on anterior part & not full head
Back neck & shoulder massage neck hardly touched☹️
ESPA products to purchase very expensive
Staff very pleasant
My trip to the spa was off to a rocky start when the staff rang me as I was on route to ask me to move my treatment time due to staff sickness. This was quickly worked out by the time I arrived which was lovely and not too much of a problem. I did find the choices at the pool side bar a little poor and overly priced for what it was also staff were pretty slow in serving and I have to say it wasn’t down to a rush as at one point I was the only person at the bar and waited a good while before anyone attended to serve me. The treatment in itself was absolutely devine I upgraded my treatment when I arrived and added hot stones to my massage and it was heaven Mandy was fabulous, courteous, polite and really took on board what I needed and explained anything I couldn’t have due to illness or previous illness she was absolutely amazing and made my whole experience worth the money. My only other downside to the day was after the treatment when I attended for lunch the waiting staff did not seem to know much about what was going on or anything about my booking which made it a little uncomfortable and a little embarrassing standing in front of all the other guests that were present trying to explain exactly what you had purchased and what you should be receiving. We finally got to the bottom of it and I was directed to my table where I had my afternoon tea I would have to say I think the scones were definitely the best part of it and I most certainly was not offered my glass of bubbly as stated on my booking which I think again is a disappointment. However given all of this and I know the review in itself is not fabulous I would attend again for the treatment alone.
I had my treatments with Ashley. She removed most of my knots in my back which was exactly what I wanted. She then did the facial and I nearly fell asleep it was that relaxing. Spa facilities were clean and brilliant. Could do with cracking down on people reserving beds. We never managed to get one as people reserved them with towels on.
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Staff
9.2 out of 10
Room Comfort
9.0 out of 10
Quality of Bars & Restaurants
8.2 out of 10
Location
9.6 out of 10
Quality of Facilities
8.8 out of 10
Value for money
8.8 out of 10
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Staff excellent-Room really good.
Breakfast - no butter ! or prepared fruit bowls on second morning let the adequate breakfast down further( personal choice but I do not like scrambled eggs and prefer fried eggs which were refused due to covid (?).
Spa treatments cancelled but money refunded due staffing issues - fair enough.
Still thoroughly enjoyed the break - very peaceful and relaxing in the amazing grounds.
Thanks to all !
The chairs in the bedroom were very shabby as is some of the carpets in the corridors. My husbands sirloin steak was tough and to offer one slice of bacon for the full English breakfast is not comforting. The other food offerings were OK. The hotel grounds are beautiful. The staff did a wonderful job coping during this difficult time and should be congratulated
Lovely hotel...rooms lovely and comfortable..staff very friendly however service very slow...11 of us were booked in restaurant for 8 for a three course meal. We didn't leave the restaurant until 10:50pm also had to remind them to bring birthday cake out which we had brought...we also found service very slow at the bar areas....I waited 15 mins for 4 coffees after I'd ordered them to take away
Hotel was beautiful and in a lovely location. Beds very comfortable and everything you would expect was in the bedroom. Spa day was OK. The massage we both received was very good however, the pool area was full of screaming kids so went up to our room shortly after treatments. Biggest downfall was the food. We read on the reviews that we had to book in at the restaurant so we did so for 8pm. We then checked again at the reception around 4.30pm that we were definitely booked in which the lady confirmed. 8pm came and the restaurant had no booking under our name. The man was unhelpful and just said you will have to come back at 9.15pm nothing I can do. We went and checked back at reception and luckily the woman who checked for us prior was still on shift and got the manager. He took us back to restaurant and we were given a table. He apologised for the confusion. A little confused as there were so many empty tables around us which we could have been given in the first place but anyway we were just thankful to be seated. Then, the evening meal was probably the worst steak I have ever ate. I am not a fussy eater and would never complain and I left half of my meal. The steak was chewy and fatty bits throughout it. It came out almost cold and the peppercorn sauce had a taste of the cheese sauce they were serving. We had three starters between us and I wouldn’t rate any. The pate was served with ‘shards’ of bread which were very thin and dry. There was only two shards which wasn’t enough for the pate which was served. The cheese and chive courgettes were average. Breakfast the following day was ok but can’t really go wrong with a full English. I would not return on this spa break.
Fabulous stay at slayley hall , lost a mark for no bedside lamp , lamp on cabinet but no socket to plug it in , also husband uses cpap at night & thankfully always take an extension with us as the nearest socket was round pin ? But apart from that was a lovely break in a beautiful hotel in fab grounds
First time at Slaley Hall I would highly recommend it. Helpful friendly staff, amazing hotel and grounds. Excellent food and the treatment was one of the best massages I’ve ever had. Relaxing spa, lovely girls who work there. Found some lovely walks from the hotel and the weather was just perfect - sunny, with a crisp Autumnal feel.
Lovely stay, very nice hotel. Service in restaurant was not great, very slow, also had to ask then wait for a wine glass, soup spoon and desert cutlery! The waitresses were very nice just not enough of them for the amount of people dining. Food was lovely - just a shame, soup going cold while awaiting spoon and desert icecream melting again awaitng culery.
Jacuzzi not working first day. Basic spa facilities and tired decor throughout the spa and hotel.
Treatments good in nice rooms.
Restaurant dark and table top filthy, sticky through inappropriate cleaning methods/cleaning solutions used.
Evening restaurant service slow and food poor.
Lunch restaurant staff smart and very professional a credit to the hotel
Location outstanding
The location of the hotel is excellent and the staff all very professional. However the actual standard of the hotel is perhaps needing a little TLC. The shower was hardly fit for purpose with only a trickle of water, toilet roll was in short supply and a toilet brush could also be provided. I have stayed in many Greek hotels which are deemed to be of a lower standard than ours but there four stars would be superior to this.
Loved the accommodation especially as we overlooked the golf course which meant we had a stunning view. One of our rooms had a fridge in but unfortunately the other had an empty space where the fridge should have been. The beds were very comfortable and the room clean and tidy. On the first night we were disturbed by the guests in an adjacent room being very rowdy and noisy but on the whole an extremely pleasant stay. Restaurant served a good variety of quality food. The bars were comfortable and served delicious cocktails and drinks. We cannot fault the quality and service and will definitely be back. An overall 5 star rating.
I booked through spa breaks, requesting a table in dukes restaurant. A few years ago we stayed at the hotel and ate lobster and steak and it was fantastic. We wanted to same again. However when we arrived we were told that only afternoon tea and private dinning takes place in dukes restaurant now.
All food is served in hadrians restaurant. Lunch was terrible, dinner was good, but the menu basic and more like a pub. £23 for fish and chips is very expensive. Breakfast was very good.
Wine selection limited.
The staff were very nice and friendly. The room clean and comfortable.
Beautiful hotel and grounds for long walks signposting could be better got lost a few times but still managed to get back for lovely breakfast. Light lunch deal and dinner were fantastic well spoilt. Staff very helpful only down side toilets in main facilities a bit dated could do with upgrade. Would recommend highly. Thanks spa breaks good job.
AMAZING, MAGNIFICENT! I will never forget celebrating my 60th with friends at this fabulous hotel & can’t wait to go back. Stunning location
From walking through the door on the 1st day to leaving on the 3rd everything was spot on - concierge service, cleanliness, quality of food, bedrooms/comfy beds, facilities, helpful friendly staff
Had a fabulous weekend! The food was amazing!!! Our only fault is that we chased up our free bottle of prosecco 3 times to then be told they didn’t have any. The room we stayed in (346) was also a bit dated compared to the ones shown on the website. I would recommend this stay to everyone though - amazing value for what you get!
Rooms are very dated. Would of expected a higher standard of food instead of frozen pizzas. The afternoon tea wasn’t great either with not much choice of cakes, as everything was doubled up. Wouldn’t recommend if you are after a relaxing spa day as the swimming pool is open to children so was quite busy with families. There definitely isn’t enough loungers for the capacity of people they let in. Much better spas in the North East for a similar price so wouldn’t go back again.
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