SENSORY Wellbeing at Pan Pacific London

SENSORY Wellbeing at Pan Pacific London frequently asked questions

Who owns SENSORY Spa & Wellbeing at Pan Pacific London?

Pan Pacific London is a luxury hotel and part of the Pan Pacific Hotels Group, which is headquartered in Singapore and is a subsidiary of the developer, UOL Group, which operates more than 20 luxury hotels, resorts and serviced suites.

How do you get to SENSORY Spa & Wellbeing at Pan Pacific London?

SENSORY Spa & Wellbeing at Pan Pacific London is at 80 Houndsditch in the City of London. It's a five-minute walk from Liverpool Street Station (which is on the Central, Circle, Hammersmith and City, and Metropolitan lines), as well as Aldgate Station (which is on the Circle and Metropolitan lines). It is also within walking distance of Spitalfields Market and Brick Lane. For those who are driving, valet parking is available at a nearby carpark for a fee.

What is included in a spa day at SENSORY Spa & Wellbeing at Pan Pacific London?

What is included in a spa day at SENSORY Spa & Wellbeing at Pan Pacific London depends on the experience that you book. Spa facilities include a gym complete with a TecnoBody® D-Wall and other wellbeing technologies, an 18.5 metre infinity pool, a sauna and steam room. There are two treatment rooms where therapists use PanPuri, Naturalia Sentesi, and VENN Skincare products and combine Western science and clinical research with South East Asian traditions across a range of face and body treatments.

What is near SENSORY Spa & Wellbeing at Pan Pacific London?

Situated in the City of London, the spa hotel is close to iconic locations and attractions such as:​

• Spitalfields Market: A historic market offering a variety of food, fashion, and art.​
• Brick Lane__text in bold: Famous for its vibrant street art, vintage shops, and diverse range of restaurants.​
• The Tower of London: The historic castle and former royal residence and home to the Crown Jewels.​
• Borough Market: One of London’s oldest food markets.

When was SENSORY Spa & Wellbeing at Pan Pacific London built?

Pan Pacific London, including the SENSORY Spa & Wellbeing spa facilities, opened in 2021.

What amenities does SENSORY Spa & Wellbeing at Pan Pacific London have?

Pan Pacific London is a five-star hotel in one of the most convenient parts of London. It has 237 guest rooms and suites, including 42 suites, and the Pacific Suite on the 19th floor. It's part of a larger 43-story tower that also includes 160 apartments known as 'Sky Residences'. Rooms are not only stylish but feature luxury amenities including Nespresso coffee machines, Dyson hair dryers and Diptyque bathroom amenities.

There are four food and drink options at the hotel. Straits Kitchen is the signature restaurant offering Singaporean all-day dining, and Ginger Lily is a lively cocktail bar. Silverleaf is another bar in Devonshire House on the hotel's plaza, and SHIOK! is their cafe, perfect for pastries and coffee.

Spa facilities include a gym complete with a TecnoBody® D-Wall and other wellbeing technologies, an 18.5 metre infinity pool, a sauna and steam room. There are two treatment rooms where therapists use PanPuri, Naturalia Sentesi, and VENN Skincare products and combine Western science and clinical research with South East Asian traditions across a range of face and body treatments.

Accessible facilities include:

Hotel rooms:

• The hotel has 11 accessible toilets available throughout hotel
• 24 rooms are designed to be spatially accessible to wheelchair users. 12 of these are wheelchair accessible and fully fitted out with two fitted with tracking hoists in the bedroom and bathrooms.
• A further 12 rooms offer easy adaption upon request or guest booking demand.
• Guest bedrooms accord with the provisions of AD M 4.24 including routes to the room, circulation within the room, storage facilities, sanitary accommodation and emergency assistance alarms.
• The Pacific Ballroom is located at Level B3 with a pre-function space and cloakroom. A VIP room with a unisex accessible WC is available. Further sanitary facilities incorporating a unisex accessible WC and separate-sex provision.
• There are four meeting rooms in Market Square located on Level 3 and a further 5 meeting rooms in Market Place on Level 5 which are accessed via the passenger lifts. The meeting rooms are generally large enough to allow unimpeded circulation and access. A mixture of seating is provided, including some chairs with armrests, and desk supports allow unimpeded access for wheelchair users. Sanitary accommodation, incorporating separate-sex facilities and a unisex accessible WC, with provision conforming to AD M and BS 8300. Suitable assistive listening systems will be provided to support hearing aid users using the meeting rooms.

Level 4 houses the SENSORY Spa & Wellbeing facilities – two treatment rooms, gym and associated changing facilities with a swimming pool and an adjacent pool lounge area located between Level 03 and 04.

• In order to incorporate the swimming pool within the floor levels, there is a 1980mm change of level which is addressed by stairs and an adjacent platform lift. The stairs and platform lift between the levels conform to AD K, AD M and BS 8300. A pool hoist (Digi Project model F145) is provided with anchor points adjacent to the pool in two locations.
• Changing facilities include separate-sex provision each with a sauna, steam room and baby change facilities and a separate unisex accessible shower room with WC. The sauna and steam room are large enough for a wheelchair user to access them and are fitted with emergency alarms.
• There are further separate-sex WC facilities available, with two additional unisex accessible WCs offering a choice of right-hand and left-hand transfer.
• The gym is equipped with resistance machines, free weights, accessories and a D-Wall.

Changing Places (CP):

• Toilet is provided at Level B1, alongside the other public toilets serving the hotel reception and Ginger Lily Bar & Lounge.
• The CP toilet includes peninsular WC for assisted use, a ceiling track hoist, height adjustable changing bench and a basin to meet the needs of disabled people with profound and multiple impairments, as well as other serious impairments such as spinal injuries, muscular dystrophy, multiple sclerosis or an acquired brain injury.

Straits Restaurant & Bar:

• A mixture of seating is provided in the dining areas, including chairs with armrests and back support.
• Table supports allow unimpeded access for wheelchair users and wheelchair access is available to self service counters.
• An accessible WC and separate-sex WC facilities are provided for guest use on Level 2 where Straits Kitchen is allocated.
• The female facilities include a baby change table in the enlarged cubicle.

Ginger Lily Bar & Lounge:

• There is a 660mm change in level between the hotel reception and Ginger Lily Bar & Lounge. The two levels are linked by steps and a platform lift.
• Ginger Lily Bar & Lounge has two sets of automated doors providing step-free access to the terrace.
• A mixture of seating is provided including chairs with armrests and back support.
• Seating is a variety of heights with adequate space for wheelchair users to sit with other guests.
• Suitable assistive listening systems are provided to support hearing aid users in Ginger Lily Bar & Lounge in accordance with AD M.
• Ginger Lily has automated doors providing step free access to a terrace.
• The bar counter is 1050mm high and any guests or visitors unable to be served directly at the bar due to its height will be offered table service.
• There is a unisex accessible WC available in Ginger Lily Bar & Lounge.

Devonshire House – Silverleaf Bar:

• The bar is located on the third floor of the Devonshire House Building and is accessible via two passenger lifts.
• A mixture of seating is provided in the bar including chairs with back support.
• Seating is a variety of heights with adequate space for wheelchair users to sit with other guests.
• Suitable assistive listening systems are provided to support hearing aid users at the service counter, in accordance with AD M. Any guests or visitors unable to be served directly at the bar due to its height will be offered table service.
• The WC facilities for both outlets are located on the fourth floor which is accessed via two passenger lifts.
• The fourth floor incorporates a unisex accessible WC and additional separate-sex facilities (each with a baby change table incorporated into an enlarged cubicle).

What are the food and drink options at SENSORY Spa & Wellbeing at Pan Pacific London?

There are four food and drink options at the hotel. Straits Kitchen is the signature restaurant offering Singaporean all-day dining, and Ginger Lily is a lively cocktail bar. Silverleaf is another bar in Devonshire House on the hotel's plaza, and SHIOK! is their cafe, perfect for pastries and coffee.

How many treatment rooms are there at SENSORY Spa & Wellbeing at Pan Pacific London?

There are two treatment rooms where therapists use PanPuri, Naturalia Sentesi, and VENN Skincare products and combine Western science and clinical research with South East Asian traditions across a range of face and body treatments. Panpuri was founded in Bangkok in 2003, drawing inspiration from the founder's childhood and traditional Thai wellness practices. Naturalia Sintesi is an Italian brand established in 1976 and focusing on beauty and biotechnology. VENN was founded to simplify the traditional Korean 10-step skincare routine without losing results.

What time is check in/check out?

Check-in at Pan Pacific London is 3pm, while check-out is 12 midday. Spa opening times are 6.30am until 9pm, excluding gym (24/7 access). It is suggested you check your specific arrival times however for your spa break, as well as any changes for bank holidays.