The Kinmel Hotel and Kinspa

On arrival and first impressions, very good until the ‘cracks’ appeared. Most pleasant male receptionist who appeared to be over ruled by his female colleague at the time of check in. We booked the hotel as website stated Thai restaurant on site. Sadly, no longer the case - please tell customers in advance. However, dinner in the restaurant was a very pleasant experience. A little more attention to detail could be given, ie. beer and wine glasses from the previous evening strewn everywhere (inside and out), gorgeous log fireplace needed cleaning (or better still, lit!) and cushions on outdoor furniture absolutely sodden as there is no process in place to remove them in the event of rain. Your housekeeping staff have to be the most miserable I have encountered - no recognition whatsoever of your customers and their workstation at the main stairway left a lot to the imagination (even staff shoes visible!). Noted a voile curtain had come away from its fitting in a corridor and lying on windowsill, still there some many hours later! Shame, as it is so obvious the owners have invested considerable monies into this hotel - bedroom and bathroom delightful and high class toiletries, but without staff training and that ‘going the extra mile’ ethos, all somewhat futile sadly.