The Quay Hotel & Spa

The Quay Hotel & Spa frequently asked questions

Who owns The Quay Hotel and Spa?

The Quay Hotel and Spa is owned by private hotelier, Tony Troy. It is operated under Deganwy Quay Ltd who invested £1 million in refurbishments in 2024.

How do you get to The Quay Hotel and Spa?

Located in Deganwy Quay in Conwy, North Wales, The Quay Hotel and Spa is a remote and tranquil spa destination. If you are driving, there is free on-site parking for all guests. They also have two electric charging points for £35 per 24 hours. These, however, cannot be reserved, and operate on a first come, first served basis. The closest train station is Deganwy which is an eight-minute walk or two-minute drive to the hotel. The closest airports are Anglesey Airport which is a 46-minute drive away or Liverpool John Lennon Airport which is a 90-minute drive.

What is included in a spa day at The Quay Hotel and Spa?

What is included in a spa day at The Quay Hotel and Spa depends on the experience that you book. Spa facilities include a gym, pool, infrared and traditional sauna, steam room, relaxation room and experience showers. There are eight treatment rooms where therapists use British nutri-cosmetic brand OSKIA in a collection of face and body treatments from facials and massages to wraps and scrubs.

What is near The Quay Hotel and Spa?

In an idyllic setting with views across the water to majestic Conwy Castle, The Quay Hotel and Spa is a little piece of escapism in North Wales’s Deganwy Marina. Nearby attractions include:

• Snowdon Mountain
• Llandundo - Wales’ largest seaside resort
• Bodnant Gardens
• Welsh Mountain Zoo
• Conwy Golf Course

When was The Quay Hotel and Spa built?

The Quay Hotel and Spa was built in 2006.

What amenities does The Quay Hotel and Spa have?

The Quay Hotel and Spa is a four-star hotel with 80 bedrooms to choose from. The dining experience includes The Ebb and Flow Restaurant, with views of the Conwy River and estuary. A casual ambience and a menu of fresh, local ingredients, makes it a popular destination for all. Alongside it, the Cove Bar serves lighter dishes, extending service to the terrace in the summer months.

Spa facilities include a gym, pool, infrared and traditional sauna, steam room, relaxation room and experience showers. There are eight treatment rooms where therapists use British nutri-cosmetic brand OSKIA in a collection of face and body treatments from facials and massages to wraps and scrubs.

Accessible facilities include:

• Level entrance from the car park to reception
• Three fully accessible bedrooms with walk in showers, hand rails and an emergency pull cord.
• 18 bedrooms with walk in showers.
• Restaurant and Bar are both situated on the ground floor
• There are ground floor accessible toilets
• Leisure facilities situation on the ground floor
• Disabled toilets and changing facilities in the spa
• Hydrotherapy pool and swimming pool are hand rail assisted
• Treatment beds can be lowered
• Meeting rooms are on the first floor but accessible via lift
• Assistance dogs are welcome

What are the food and drink options at The Quay Hotel and Spa?

The dining experience includes The Ebb and Flow Restaurant, with views of the Conwy River and estuary. A casual ambience and a menu of fresh, local ingredients, makes it a popular destination for all. Alongside it, the Cove Bar serves lighter dishes, extending service to the terrace in the summer months.

How many treatment rooms are there at The Quay Hotel and Spa?

The Quay Hotel and Spa has eight treatment rooms where therapists use British nutri-cosmetic brand OSKIA in a collection of face and body treatments from facials and massages to wraps and scrubs.

What time is check in/check out?

Check-in at The Quay Hotel and Spa is 3pm, while check-out is 11pm. If you wish to arrive earlier luggage storage is available. The spa is open everyday from 6.30am until 9pm. The hotel asks that you arrive 30 minutes prior to your treatment time. It is suggested you check your specific arrival times however for your spa break, as well as any changes for bank holidays.