A relatively short walk from the station but when arrived the doorman kindly told us there’s a regular hotel/spa shuttle bus as he escorted us through the luxurious hotel lobby and into the spa reception. Greeted by a friendly receptionists who apologised for the last minute changes with our bookings (more on that later).
Asked to fill in some basic info whilst seated in the beautiful waiting area, and then given robes and slippers as things were explained clearly and nicely.
Got changed and made our way to the good size pool which had a small warmer ‘relaxation’ pool at one end. There were several people already there including kids, and as some teenagers arrived shortly after (probably from the hotel) it got a little livelier – would be good to have been given a choice of an adults only session so that we could enjoy a more sedated and relaxing time. Nice sauna and steam rooms by the pool area. The changing rooms were very clean and spacious, although there were only 2 shower cubicles so had to wait a bit. There are also showers by the pool.
Was looking forward to the 1 hour Swedish massage in a twin room with my guest. However, my massage was very disappointing. If felt like the masseuse was either inexperienced or a trainee – the last minute change to our appointment due to ‘staff sickness’ led me to believe they struggled to find someone properly qualified/experienced and that this person was just filling in. I occasionally get deep tissue/sports massages and whilst I realise, they’re different the masseuse applied pressure so light (even after asking) that I hardly noticed she was there. My guest said hers was good but I could hear her massage more than I could feel mine.
Coffee, tea and pastries were a nice touch and the relaxation rooms were perfect.
Overall the venue and quality of the place were impressive, the staff were friendly and professional, an absolute credit to the company, but it was let down by a massage that was underwhelming and forgettable. Would I got back, possibly, but I’d ask reception beforehand for an experienced masseuse who doesn’t have feather lite touch.