The Spa at InterContinental London - The O2

overall experience very good, especially the facial.It would be nicer if the experience had felt a little more personal.

Very pleased I chose this Spa to visit. Changing rooms were clean and tidy. Robe, flip flops and towels were provided which was a plus. My 60 minute Swedish massage was everything I had hoped for. Decent size pool and jacuzzi but water in the pool a little too cold for my liking. The afternoon tea I had as part of the package was delicious. We weren’t able to eat all the cakes but the staff were happy to box everything up so we could take the leftovers home. Everyone throughout the hotel were attentive and friendly. All in all a very relaxing and enjoyable Spa day.

Over all i had an amazing experience, the staff were very friendly however we did not receive our complimentary cake as promised.

A relatively short walk from the station but when arrived the doorman kindly told us there’s a regular hotel/spa shuttle bus as he escorted us through the luxurious hotel lobby and into the spa reception. Greeted by a friendly receptionists who apologised for the last minute changes with our bookings (more on that later). Asked to fill in some basic info whilst seated in the beautiful waiting area, and then given robes and slippers as things were explained clearly and nicely. Got changed and made our way to the good size pool which had a small warmer ‘relaxation’ pool at one end. There were several people already there including kids, and as some teenagers arrived shortly after (probably from the hotel) it got a little livelier – would be good to have been given a choice of an adults only session so that we could enjoy a more sedated and relaxing time. Nice sauna and steam rooms by the pool area. The changing rooms were very clean and spacious, although there were only 2 shower cubicles so had to wait a bit. There are also showers by the pool. Was looking forward to the 1 hour Swedish massage in a twin room with my guest. However, my massage was very disappointing. If felt like the masseuse was either inexperienced or a trainee – the last minute change to our appointment due to ‘staff sickness’ led me to believe they struggled to find someone properly qualified/experienced and that this person was just filling in. I occasionally get deep tissue/sports massages and whilst I realise, they’re different the masseuse applied pressure so light (even after asking) that I hardly noticed she was there. My guest said hers was good but I could hear her massage more than I could feel mine. Coffee, tea and pastries were a nice touch and the relaxation rooms were perfect. Overall the venue and quality of the place were impressive, the staff were friendly and professional, an absolute credit to the company, but it was let down by a massage that was underwhelming and forgettable. Would I got back, possibly, but I’d ask reception beforehand for an experienced masseuse who doesn’t have feather lite touch.

I purchased the simply spa voucher which included the use of the facilities from 1 to 5 and a glass of Prosecco, herbal teas and fruits. The spa was beautiful and it was only us and few other people. Very nice experience we had a super relaxing day, the only thing is that we didn’t get the Prosecco and fruits.

Great facilities and treatment! A very relaxing day.

Lovely ambiance, courteous friendly staff