Because the Spa was quiet (only seen 3/4 other guests), it felt very relaxing.
It had all the facilities that you would expect and everything was clean. We really enjoyed the use of the facilities. The views were beautiful.
My locker had no slippers (but my friends did) so had to ask for them. Only one towel available per person which I did not feel was enough for facility use and for a shower at the end.
Staff were friendly. We had not been before so the receptionist showed us around the Spa which helped, but we had to ask were to go to dine for afternoon tea. The receptionist did not make much eye contact with us or re-confirm our treatment/lunch timings which would have made the experience more personal. We felt a little under-dressed in our robes for afternoon tea as we were the only guests dressed that way (but the receptionist said we could go dressed or in our robes). The food was lovely and they catered for my friend who didn't like certain items. After afternoon tea was served, there was not much interaction from the staff there. No one asked if we would like further drinks etc and I had to find someone to tell them we were going to leave (assuming we could settle any extras at the Spa).
The treatment was good quality. I felt comfortable with the therapist and she explained the treatment well. She used a good pressure and allowed me to relax. I liked the products that she recommended for my skin. We were collected late which we didn't mind as someone told us that would be the case and we still received our full treatment time.
I would definitely recommend the Spa to a friend.