This is absolutely not a spa hotel! It should not be advertised on a spa break website at all!
The exterior of Tylney Hall is exquisite, such a beautiful building and grounds. The interior is old on the other hand, is very shabby and completely out of touch with what, I think most guests want.
Rooms desperately need a refurbishment and apparently this is happening but then don’t charge the same price for something that is most definitely not up to the same standard.
The reason for choosing it was because the weather was guaranteed and the outdoor swimming pool looked so pretty on the pictures. Had it not been a beautiful day, then this would have been a disaster.
The indoor ‘mini’ pool with the smallest hot tub I have ever seen, was so old. Years of wear and tear are apparent. I scooped five dead flies out of the hot tub... maybe an issue with the drainage system?
The sauna is a cupboard..two people, joined by a third, would feel claustrophobic.
Menus are also out of touch, style over substance being the biggest let down and very expensive for what it is.
A brie appetiser which turned out to not even be a whole wheel of brie but a very small dish filled with some of the cheese and accompanied by three bread rolls... at £17 this is a total rip off!
The staff were lovely but are obviously completely overwhelmed by the amount of people that they have to cope with for breakfast. Breakfast left a lot to be desired.
Dining rooms have a lot of beautiful old detail but it’s so dingy. Shabby furniture, old cobwebs behind curtains that have obviously never been cleaned..
They were very understanding upon checkout and are obviously aware of the issues as they gave us a discount on our bill immediately, which was fair.
Would I stay here again.. no.
It would need major overhaul of the facilities and not just a bit of cosmetic updating.