I really like this hotel as it’s really close to the town centre.
I think check in is a little late, especially when you havr a spa stay booked as it means leaving your bags with reception and either waiting around to check in or going in to the spa and not being able to go to your room until later.
We upgraded to a superior room which was lovely, bed comfy, toilet/ shower room was large, shower wasn’t the greatest and could be simpler to use.
Reception usually friendly and helpful, although in this occasion I was told the night before I didn’t have a room booked so panic set in but I emailed and messaged on Facebook and it was quickly confirmed I did have a room. With the spa stay we had a light lunch included, the lunch wasn’t great as it was very stale, chips were chewy, salad was left uncovered so the rocket had wilted, no other salad just rocket leaves and wasn’t over the moon with variety. It was much better when you got a light sandwich lunch rather than the buffet style one. Bars are nice and smart. Got breakfast included but sausages and eggs seemed a little undercooked but maybe that’s just my opinion.
May sound like I’m moaning but overall I do like this hotel, there’s just bits that could be better.